good room service food

elevator was confusing/card didn't always work for floor room service every other day

just think the room service menu should have more variety

the only bad thing is that room service was done on less it was requested

room service and bar hours need to be extended.

the hotel was not offering room service or daily cleaning at this time

llway carpet bunched down the aisle, rooms/tv old), no room service at all including cleaning, towels, anything

property was pretty old/run down

room service was fast

close and convenient to airport and shuttle took us right to departures.

noisey guest , no room service

just the no room service !

covid 19 shut down, no room service, no dining breakfast ud83dude12 no discount ud83dude22

good room service, complementary airport shuttle, and complementary breakfast

also you could hear room service talking in the hall outside our room about the other rooms and stuff people have left

the room service was excellent. i enjoyed my trip.

i called to do an early check in at 11am

the shuttle was very convenient

was close to the midway airport, had a shuttle that would get me there in time for my

for shuttle to airport to pick up son and was told to wait 10 minutes

the pool was very clean!

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday party and they were in the hallway screaming and slamming doors

the airport) indoor pool daily breakfast

breakfast was ample ,the pool hours great

the way the employees talk to me an my kids i feel because of our race

clean and comfortable place with hot breakfast served with various types of foodies

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

outdoor sitting and play area was ideal for kids and adults alike

staff food pool

fenced area with airport shuttle. grounds were nice.

no room service provided/ the room was never cleaned

the fact that room service was not available

roomy, nice bathroom, room service, glass glasses.

great shuttle service to the airport

has a great bar and restaurant

location was good, close to the airport. i had room service and it arrived in time and relict.

convenience to airport, swiftness of shuttle, front reception friendliness

access to a guest laundry room

hotel bar/restaurant was a complete failure

clean, easy location, had a shuttle to midway, security in parking lot

love room service, in hotel bar and restaurant. rooms were roomy, pillows were so comfy.

bottle opener), once i used in room

room service, and spacious rooms

there aren t any jacuzzi tubs at this facility anymore. i wish there was room service.

i ordered room service it was late and wrong they messed up my order and then didn't answer to fix

the wondering of random people near the parking lot

no parking because most of it all blocked by construction dumpsters and vehicles

parking close to your room

wifi was poor it had a weak signal and disconnected often

free parking

staff was excellent , very good wifi and lot of restaurants nearby

looks like parking can be challenging when it is busy with $77 a bit overpriced in my

the manager was rude about the parking on the property

the highlight was room service breakfast

we attempted to get dinner via room service and were told we couldn't do to short staffing

room service was a bit pricey

was unable to reach anyone when i tried to order room service

restaurant food was great and room service was perfect fit

no room service

i enjoyed the room service. dinner was good. the location was convenient.

room service was awesome!!

pay for room service, just buy your own food, it was way too expensive to be that

poor room service for food and had to request room to be cleaned everyday except check-out day.

the room was large and spacious, the tv was working. it was quiet, there was free parking.

it had decent parking

room service was quite expensive

not a lot of amenities though you could order room service

didn't have room service, but we ordered delivery, and

room service knocked on the door she was told to return but entered unwanted anyway

room service didn't want to give us an extra chair. however not all rooms were booked

security, room service, bedding

ry old and un comfortable)

dirty rooms dirty carpet smelly washrooms no room service no facilities

no room service during my 4 nights stay

the room service was good though

was no room service and the deposit was too much they don t clean the room reasoning the covid-19 wich

no food available for room service

24 hour gym and business centre that doesn t charge for usage is fantastic

room, washrooms, kitchen table all were excellent

breakfast bar was cluttered and difficult to manuever.

also, there's no room service which again is a very un-hotel like feature and such items should be made very clear

smell in the room and corridors, room service not great, rude staff at breakfast,

we also had called front desk and room service just simply for some plastic ware and plates so we could use the microwave and warm up

breakfast was appalling and lack of room service as well

service for example there was no room service to replace towel or coffee or shampoo

was kind of disappointed with the room service

room service

and i believe it was more expensive due to the marathon, parking was not included, there was no room service, the room/bathroom was not cleaned on any of the days we stayed and the tv in the room

an in-house restaurant, for room service, needs a hot tub or sona

didn t receive a single bit of room service as every time we came back to the hotel the towels weren't replaced and not even the

made no sense that room service was cheaper than eating in the restaurant

the restaurant was closed and the room service was limited.

issue w/the room service order, but the hotel is new; still training staff so it is to be expected

the room service speed was excellent

call order room service breakfast was never answered after 20+ rings.

no room service available

no room service.

room service was limited to certain menu items and times but food was worth the wait.

besides this, the cost of room service and in-room movies was outrageous

no room service

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

unfortunately because of all this coronavirus we're unable to get room service

the bathroom was a bit bigger and that there was room service for dining

room service was great

1 person thought she heard 'room service'

staff was friendly, there is a restaurant offering room service even during covid, and front door required key card access

room service was not up to the mark

the reviews/hotel website state that there is room service & a restaurant coinciding with the hotel and again, due to construction it was not

wish the on site restaurant was open all meals and room service but of course we understand because of the pandemic

would have liked some cocktails and room

unless you need room service, it s the perfect place to stay.

we loved the self-serve room service bar where we could grab a quick drink or snack before heading out for the day or going

we loved the self-serve room service bar where we could grab a quick drink or snack before heading out for the day or going to bed

breakfast is fantastic easy but longer

we loved the dogs and the breakfast

add we had originally saw to order the room originally said they had a hot tub, wine limited, room service

room service was a plus

room service didn't leave any face towels upon our arrival

love the room room service front dess i had a good time there i love that i got to see the water i had a good

room service for making bed, replenishing coffee each day, etc

room service is terribly poor

no room service

was quite the stuff also kind a great location but the room service not that's level we stayed there for 3 days and 2 nights they changed every thing

room service wasn't provided everyday though we asked for it

no room service. breakfast was never much. restaurant was closed.

the hotel info pack and the room service menu were all on a qr code which is great if the room has internet

poor service levels. poor room service - limited menu

multiple restaurants in house, room service, laundry, and there s a steamer

area, super staff - were really going out of their way to help me find a room with a superb view, room service on demand

only thing that was odd was that i was told i would only get room service if i requested it

limited sushi menu until dinner service, room service coffee served in paper cups (4 cup coffee, 4 paper cups) and broken stemware in the (-)coffee cups with room service, broken stemware i'm restaurant, no sushi bar until dinner (regular nobu restaurant (+) the room service was wonderful (-) 24 hour room service would have been nice at this price point (-)not really many options for food and room service. all from nobu which is not that great. (-) i suggest order room service and wait or go in the restaurant and dine in (+)was quite good and room service was also good (-)only thing i didnt like was how expensive the room service was (-)the parking situation was a nightmare and room service was not a worth the cost. (-) additionally, room service was not available for a late dinner and the restaurant was closed

gym was okay, my partner enjoyed the steam room

wished there was a pancake or waffle option for kids

a lot of young kids running the show makes for a disappointing experience

the room, the pool, the rooftop, the gym

no room service restaurant was only open until 3pm

there's also daily room service which is a huge plus during the pandemic

the one time i attempted to call the front desk and room service, no answer for either call

would be nice if they had their own restaurant, with room service

booking site said they have room service and no parking

room service didn t come to clean up during our entire stay

no room service available, so couldn't get a coffee brought up to the room in the morning

had to request to clean the room. out of the blue knocked he door 7am for a room service

$5 for one bottle is also excessive high price - but only 1 room service for 4 nights

there is no room service, the valet is very expensive, the water pressure in the shower was low that it took

buffet for breakfast was great, we used room service

large rolling table covered in leftover room service that was in hallway at 10pm, was still there the next morning, smelling and attracting

we had to call room service twice for a blanket and waited 30min both times. but it was okay.

no shuttle service or room service

hotel room service was slow, it took two calls for one to show up

everything was great, room service was a bonus, excellent location and facilities.

for turn down service to tidy the room after getting ready for the evening and to remove the room service had prior to leaving

room service and spa a bit pricey. gym can get a little stuffy depending on activity.

room service menu wasn't great. but the bonus in this was we got out more.

the room service was top notch