friendly staff.good room service

quick response from room service and reception

staff were very helpful and room service was prompt

we could've eaten in the bar but chose room service

hour room service was advertised which is why i chose this hotel

from staff, room, leisure centre, room service, food

od from bennets restaurant) was excellent

my wife was recovering from illness we ordered room service

ordered room service breakfast on the first morning as i was alone

the restaurant was not able to take bookings, room service only

stayed 2 nights, arrived back to hotel from my course and no room service had been in, no clean towels

room service only vacuumed the floor, used cup and shower weren't

everything i needed was catered for and the hotel was clean fresh bedding and towels everyday room service and housekeeping daily nothing

carpet looks old and tired pool area like ceilings and air vents need attention

spa closed early

easy to find and good parking for a van

friendliness of reception staff and natasha liam of hairdryer quietness parking overnight

very large secure parking area on site

free parking , comfy bed for a nights sleep

bath tap dripped all night wifi kept dropping out building looked tired, worn in general

no reception to receive calls from my mobile. no room service

room service on christmas and boxing day

was no room service, this expectation was not maintained, we were even charged for storing the luggage

food available and although there was no room service, food could be taken back to the room

it was pretty basic and no room service

and also when we came back at night we were told i could order room service for drink but would probably not get it because it was busy and also had to queue in a

friendly staff, offered room service at no extra cost, easy, free parking

don t do room service either which would have been great for us

everything rooms, restourant, parking

location, food, room and bed was comfortable also free parking.

i was tired and the helped me organise room

car park very large so no issues parking

and professional staff, enough car parking

breakfast was exceptional, with a fair choice & cooked breakfast to your specification

exceptional customer service in hotel/ bar and dining

this has been the first hotel that hasn't charged me extra for room service

food served from restaurant was also nice and they provided room

the parking was a little chaotic, and there was no disabled parking

nice sized room, big bed, plenty of parking.

couldn't find a wifi password anywhere, i could have gone down to ask, but by that time i was already dressed for

friendly staff and very prompt room service

bar closed at 10.30 but room service available

i ve had the room service meals which were lovely

nothing complaints other than the phone didn t work in the room for room service.

i thought using whatsapp fro room service was a great

you can get room service too so even if the restaurant is full you'll still get perfect food brought to your

no make up room service

there was no room service available and food in restaurant, although being good was expensive and slow

maybe a few suggestions, later serving restaurant, less wait for breakfast, easy access to room service, like bottled water and such

limited numbers of keys which caused various problems for us and it is a shame that they don't do room service

room service had a good choice of food and delivered in good time

due to some mobility issues we used room service a lot in the morning

the bar staff , restaurant staff, room service again just so pleasant and made us feel like nothing was too much trouble

room was very busy at the time we needed to eat however staff agreed and provided us with room service as my daughter suffers anxiety

room service and glasses outside other rooms left for over 7 hrs before being collected

beds lovely, helpful staff food quality all ok (we got room service breakfast & ate tea in the restaurant) room was (+) i carnt fault the hotel, nor the suite we has, was perfect, even the room service, as he orded got delivered and brought into our lounging area (+) room service was brilliant (-)wasn t the best we ordered room service breakfast was dry and like it had been lying for a (-)choice on menu and room service was quite poor at the time we tried to use it (*) room service avaible too albeit at a premium etc (-)the late night room service menu could have a bigger variety (+) room service function was appreciated greatly and the overall stay was enjoyed by myself and my (+) room service was great & again helpful friendly staff (+)the room service was fantastic and breakfast also

robes would be nice,just for going from your room to the spa x

the spa area changing rooms were dirty and very wet.

the fact the gym needed up dating and it cost to use the pool

beds lovely, helpful staff food quality all ok (we got room service breakfast & ate tea in the restaurant) room was (-) not been offered the breakfast vouchers (+)breakfast (+) breakfast is amazing and the king suite is gorgeous (-)breakfast in room late and cold because of that (+)the cooked breakfast was fresh (*) good breakfast however we were not very happy with the food in the restaurant we ordered but we would (+)buffet breakfast was fantastic. (-)very small plates at breakfast (-)ordering my eggs which came out before my hot breakfast

room service both nights. food was excellent and arrived quickly.

staff/location/room service/food all first class

room service was lovely

00 tray charge for room service

room service options covered more than the basics

i was well looked after and my early check in was much appreciated when my partner had to be in hospital by 7am

room service was good and all the staff were extremely helpful

breakfast was delicious also this venue has a lunch and dinner menu and the room service menu was very reasonable and great choice and

staff all friendly hotel spotless room service food was

and there is room service

silent throughout the night and they had also provided extra pillows and a nice menu for the room service

broken juice dispenser, some lights didn't work in the room, cleaning cloth left in bathroom, room service missed one day and we ran low on toilet roll as a consequence

as we wanted room service during our stay, we did not ask for a sign however, no one came into our room to

no sports channels on the tv. no room service

were really helpful, they couldn't offer room service for my dinner but my meal was all sealed up in reception and they called me to collect

after a long day and just wanted a shower and something to eat but discovered they don t do room service

decent selection of food at the services and restaurant and room service at the

nothing really, maybe room service for when guests don't want to eat in the restaurant

24hr room service would ve made it even better!

had to ask for room service

here several times before, decided to opt for the room service this time

no menu / book for room service etc in room

room service ends early

ordered room service was told 35 minute wait ended up waiting 1hr and 45minuted and the food wasn t great

staff were friendly liked room service

no room service available or shown if available

order-to-room service didn t seem to be in operation

beds are super comfortable, staff are really helpful, excellent room service and daily cleans, breakfast is lovely and the pool/jacuzzi area is great

the food i ordered with room service was good and reasonably priced

the facilities were excellent with the bar open until 2am and room service available until 9

drinks prices are quite high and room service costs are higher than previously.

we opted for room service which was served promptly and presented nicely on a white linen lined tray

low flow shower not told about wifi code and eventually found it on small card on mirror an hour before we checked out

free wifi and parking,

plenty of parking space

frustration was that the restaurant is large but there was no bar area which was a shame as a drink before dinner would have been nice

room service was excellent and quickly

were so comfy, room service was very fast and reception was so helpful with booking taxis and providing directions

we ordered room service and the food was really, really tasty & very well priced

the breakfast is excellent with a very wide choice as is room service which we had two nights running

didn t quite reach so room was very light first thing but it was clean & tidy, we also got room service which was lovely

the room service charged me for a drink with my food but didn t bring it

was wonderful except for the room service

i ordered room service due to having to work, only for them to tell me they could not process card payments

loved the room service option and the healthy rice bowls on the menu. room was very comfortable.

no room service until 6pm, only poor quality bar food during the day..

excellent room service and friendly staff.

was not 24 hour room service they wouldn t serve us in the bar because we hadn t reserved a table

room phone not working so couldn t order room service as we wanted we had to go downstairs

no bar restaurant room service

shower was pathetic phone in room did not work to order room service food was awful

room service until after a four day stay

the room service is really reasonably priced with big meals that will fill you up for sure

locations were poor and was unable to use iron as water leaked out and didnt heat up well but room service was

we had room service meal which was very good

staff, food was amazing , great value for money, beds comfy, room service was amazing

room service available but

room service only on 2nd day

the cleanliness lack of food between breakfast and lunch no room service bedrooms hot and stuffy

and they forgot our room

once did anybody do room service of any description although a sticker was placed on the door the one day saying it had

it was only open to us key workers nothing was open they did a little room service but ran out of food

not a lot absolutely deceiving had no room service throughout our stay.

room was good, but the room service wasn't available

offer of room service, room was miserable, damp smell overall not nice experience

were very helpful no room service and i didn't want to leave my dogs in the room, reception kindly offered to bring me

asked staff for a pot of tea said they did not do room service

park and that guy start rounding all over the car park he was tryin to be to smart there is no room service until u checkout no support nothing and also train station is farrrrrr from the

staff 'accidentally' calling the room service phone in my room, very late at night thinking i had ordered room service, this woke me

room wasn't clean, there was no room service, the water pressure in the shower was to high and the sliding walk to cover the window

could do with a make over their was cigarette ash on the window sill and stains on the carpet no room service to make up the beds or empty the bins and breakfast was over 12 so go to greg&#

member of staff was very accommodating, especially with the kids, and ensured we had everything we needed and felt welcome

car parking available, they let me park in the morning until i could check in at 2pm

the bar area with all the memorabilia my son loved it

in the room , staff were friendly and helpful the closeness of the hotel to the stadium on site parking

would definitely recommend the hotel and if i stay in liverpool again i will pick that hotel my kids loved

after all this we asked about room service and was told that room service was finishing early and they d see what they could do

i was told over the phone i had missed room service at just after 8

the room service was excellent and the ladies servicing the rooms are doing an excellent job

was very dated , no telephone to ring to order room service so had to go to reception lighting very poor no decent sized mirror in room room was

so we planned to check in and get room service before getting ready for the evening wedding reception we were attending, as room

parking

free parking even available outside the hotel

lots of free parking on the

off street parking, no charge

great location and value for money, easy check in process, ample free on-street parking

room service, cleaning etc

staff, easy check in, parking is subject to availability

free wifi

toilet is not heated, wifi is weak in some rooms

wifi did disappear fully for one day but to be fair, there was someone there trying to fix it-

staff were very friendly and the room service was done to a good standard

staff, lovely decor in the bar & reception area, and a lovely little terrace to sit out if you wanted to enjoy the sunshine

the lady at the bar last night was great

wifi signal poor . pillows poor but didnt ask for replacements would stay again

please improve the wifi..it is woeful..

they do not have room service but the restaurant which is a struggle to figure out if they do have one (they (+) i ordered dinner - room service (-)didn't know how to call room service no details (+) comfy furniture and bed, nice cool room to sleep in at night, very clean and the room service was fab would def (+) and the room service was (+) the bar is open till late and room service is avail 24hours a day (+) 24 hour room service and the staff were so friendly (-)the price of the room service (-)room service menu limited and club sandwich disappointing (-)the charge of 3 for room service

no cross trainer in the gym

gym is far too small

it was nice to have a cinema set up for the football and a gym

the free wifi was a great touch and actually worked, i ve paid for worse wifi in other hotels

excellent room service, comfy beds , great staff

very comfy and room service very prompt

the bed was ok room service food was fine

room service walked in on me whilst i was dressing,one had asked if we were checking out on way to

comfy bed :-) the app to order room service was great!