only downside to our stay was not being able to order room service or to contact reception without using

friendly staff and very prompt room service

i ve had the room service meals which were lovely

disappointed about our room service as nothing was refreshed and no clean towels for our second night and was told by a

the cups and glasses in the room were tiny having to use whatsapp to contact reception or order room

limited numbers of keys which caused various problems for us and it is a shame that they don't do room service

no make up room service

there was no room service available and food in restaurant, although being good was expensive and slow

maybe a few suggestions, later serving restaurant, less wait for breakfast, easy access to room service, like bottled water and such

we had room service for dinner and can't fault it

food served from restaurant was also nice and they provided room

this has been the first hotel that hasn't charged me extra for room service

location was perfect for what i wanted. wifi was strong. nice welcome from staff

food was good and parking was easy

the parking was a little chaotic, and there was no disabled parking

no reception to receive calls from my mobile. no room service

room service facility at least until the kitchen shuts

was no room service, this expectation was not maintained, we were even charged for storing the luggage

time within 45mins room service knocked on my door whilst i was sleeping to see if they could clean the room

room service on christmas and boxing day

excellent room service and friendly staff.

room service prompt and the food was delicious

room phone not working so couldn t order room service as we wanted we had to go downstairs

was not 24 hour room service they wouldn t serve us in the bar because we hadn t reserved a table

no bar restaurant room service

beds lovely, helpful staff food quality all ok (we got room service breakfast & ate tea in the restaurant) room was (+) i carnt fault the hotel, nor the suite we has, was perfect, even the room service, as he orded got delivered and brought into our lounging area (+) room service was brilliant (-)wasn t the best we ordered room service breakfast was dry and like it had been lying for a (-)choice on menu and room service was quite poor at the time we tried to use it (*) room service avaible too albeit at a premium etc (-)the late night room service menu could have a bigger variety (+) room service function was appreciated greatly and the overall stay was enjoyed by myself and my (+) room service was great & again helpful friendly staff (+)the room service was fantastic and breakfast also

robes would be nice,just for going from your room to the spa x

having to go into pool with 13 and 10 yr old

the bar area was lovely and the staff were friendly and helpful

room was nice and spacious, wifi was good and free to use.

sauna pool room food room service

the bar staff , restaurant staff, room service again just so pleasant and made us feel like nothing was too much trouble

room service had a good choice of food and delivered in good time

great room service and bar/restaurant

got a pizza via room service and honestly the pizza was incredible

room service bit disappointed not really a menu online was also told no chicken either when i

no room service until 6pm, only poor quality bar food during the day..

new husband and i wanted room service for the extra luxurious touch but the availability times were very limited

staff very helpful great room service

the room service charged me for a drink with my food but didn t bring it

and also when we came back at night we were told i could order room service for drink but would probably not get it because it was busy and also had to queue in a

friendly staff, offered room service at no extra cost, easy, free parking

don t do room service either which would have been great for us

i couldn't get a good wifi signal in the room. had to tether from my phone all week.

oud) didn t work in the room, though i never asked if there was an alternative

room service

room service was great, facilities were amazing and breakfast was great

room service only on 2nd day

despite needing and requiring room service i had to pause two really important meetings to go down stairs because a) no signal to

and they forgot our room

we could've eaten in the bar but chose room service

room service only for food and drink

poor quality of sandwich ordered at bar

friendly staff.good room service

room service provision) very expensive for a very very basic sandwich

were really helpful, they couldn't offer room service for my dinner but my meal was all sealed up in reception and they called me to collect

room service charge 6 to bring food to your room, free if you collect yourself from bar.

no food or room service

broken juice dispenser, some lights didn't work in the room, cleaning cloth left in bathroom, room service missed one day and we ran low on toilet roll as a consequence

after a long day and just wanted a shower and something to eat but discovered they don t do room service

staff all friendly hotel spotless room service food was

silent throughout the night and they had also provided extra pillows and a nice menu for the room service

as we were checking out very early the following day, she arranged room service for our breakfast as the restaurant didn't open until 8am

room service was good and all the staff were extremely helpful

everything like room service, free parking, great food ,good selection of room service,staff are great , great spa

comfy bed :-) the app to order room service was great!

room service walked in on me whilst i was dressing,one had asked if we were checking out on way to

food is amazing, room service is fast, staff are nice

phone in my room. to call for room service did not work

very comfy and room service very prompt

bed was clean and comfortable and plenty of onsite parking

free parking , comfy bed for a nights sleep

ok, smart tvs are good , bed is pretty comfortable, and very usable ensuite bathroom , free parking is a

location right next to town center and parking

on site were super friendly and a delight - great parking facilities and super close to town

they do not have room service but the restaurant which is a struggle to figure out if they do have one (they (+) i ordered dinner - room service (-)didn't know how to call room service no details (+) comfy furniture and bed, nice cool room to sleep in at night, very clean and the room service was fab would def (+) and the room service was (+) the bar is open till late and room service is avail 24hours a day (+) 24 hour room service and the staff were so friendly (-)the price of the room service (-)room service menu limited and club sandwich disappointing (-)the charge of 3 for room service

free facilities include a fantastic pool table, a playstation 4 & a 24 hour gym

no cross trainer in the gym

great location, and the gym was a bonus

girl on at bar / reception is one of the most friendly people you can meet

did arrive by taxi tho)

clean warm and friendly staff. plenty of local parking and well placed bus routes to the city.

free parking was a bonus

free on street parking was brilliant

great location and value for money, easy check in process, ample free on-street parking

staff were very friendly and the room service was done to a good standard

any bottled ales to improve the beer offer)

we were engaged in research so the free wifi was a bonus

the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (-)great place to stay great parking (+) free on site parking a huge bonus (+)passing through liverpool for one night so our objective was a convenient location and on-site parking (+) it has plenty of parking spaces (+)away from the busy part of liverpool. plenty of parking. lovely meals (+) the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (+) private safe parking was an added bonus (+) good private parking (+)parking. staff. area.

large room, good size tv and good wifi

had to go to front desk for room service as phone in room not working

nice and warm. room service food was lovely

room service was a cold by the time we got evening meal

room service food wasnt very good

the room service

only critique would be no information in room on room service and was travelling alone ended up having a snack instead of a dinner

the room and stay was great, i would prefer room service though

choices are expensive and very limited

no room service.

have been more convenient if there was a room service for the food

attentive staff & big room, room service was a nice surprise

we ordered room service which was by dennis, he was fantastic, couldn't do enough for us

the room service took over an hour to come which was not

have preferred some more choices on the room service menu, maybe a replication of the restaurant menu while the restaurant is open

comfortable bed , nice big room , fantastic room service , polite and helpfull staff, location close to the airport , carpark

hotel, ideal location for visiting anfield, nice comfortable rooms, great bar & staff, easy & quick check in & out, good communication from staff before

member of staff was very accommodating, especially with the kids, and ensured we had everything we needed and felt welcome

the hotel was quiet but the mia put the football on the tv in the bar for us, and advised of local takeaway's we could get dinner from

loved that they had a room that accommodated 2 adults & 4 kids because it’s hard to get that

the shower wasnt very good. there wasnt any eateries in walking distance for kids

offer of room service, room was miserable, damp smell overall not nice experience

room was good, but the room service wasn't available

not a lot absolutely deceiving had no room service throughout our stay.

it was only open to us key workers nothing was open they did a little room service but ran out of food

were very helpful no room service and i didn't want to leave my dogs in the room, reception kindly offered to bring me

room service was very limited and expensive but on a par with most hotels, so i didn't expect

room service, again really good

gym facilities, food was delicious, very quick room service, bed was very comfortable and room was spacious

us that there is a large group booking taking over entire restaurant, i was only allowed room service meal which i had to collect from restaurant

room service was over an hour but staff explained they just had a busy spell.

everything i needed was catered for and the hotel was clean fresh bedding and towels everyday room service and housekeeping daily nothing

stayed 2 nights, arrived back to hotel from my course and no room service had been in, no clean towels

room service only vacuumed the floor, used cup and shower weren't

wifi access

little dated but that s influenced on the price) the bar is well stocked and not over priced even happy happy hour on at set hours the atmosphere is

the receptionist took our car registration number and told us that we would not have to pay the parking fee

additionally ,we received penalty notice for parking on -site 60

excellent location and staff attentive. also free parking.

100 if not paid in 2 weeks)

friendly staff and room service is second to non

staff, food was amazing , great value for money, beds comfy, room service was amazing

room service until after a four day stay

breakfast was superb & the sandwiches proved by room service were also superb

locations were poor and was unable to use iron as water leaked out and didnt heat up well but room service was

), pool area

od from bennets restaurant) was excellent

from staff, room, leisure centre, room service, food

room service was very good, nothing appeared to be too much trouble

food excellent - had room service which was brilliant and good value staff were great rooms were really clean and

great breakfasts and tasty room service dinners. staff were pleasant and engaged.

drinks at the bar are a reasonable price too and room service came within exceptional time

food at the hotel was lovely and room service was prompt and very polite

comfy bed, plenty of hot water. nice temperature in rooms. room service food great.

table not all food order came out no phone in room had to go to front desk to order food for room

the room was wonderful, everything i needed and more, fabulous bathroom and great room service the next morning for breakfast

ich we had delieverd as room service) could of been a little better - small things, like butter to go with the toast,

staff, great facilities, room service on point and bed was super comfy

tea/coffee facilities/room service if you needed it and breakfast in bed if you wanted it

we didn t go down to the restaurant but the room service food was excellent

walk corrider wifi work

everything about the apartment, really clean, comfy beds, stylish kitchen and living room, everything you need and want for a self catering apartment, iron,

location comfort cleanliness and free wifi in the room

we didn't have wifi in our room

a huge, fully equpped kitchen diner, decent twin room, and a bathroom though compact, was perfect

location, nice comfortable bed, big room, good room service

location perfect, room service good

was on the last floor, so consequently: the wifi could not be used as the signal was too weak, and the water pressure was very low

wifi requires you to re-connect and re-enter password every day. it is a minor thing.

wifi is poor in my room.