room service is good

also, the room service was not perfect

was also surprised to see room service is only offered monday to friday

this included drinks room service spa and so forth

no room service

room service was excellent for eating in the room

we had to eat out and 1 night had room service

the room service meal was very good

room service food choices 4

furthermore we had food at the mexican pool restaurant, the asian restaurant and room service

perfect location for exploring teide. breakfast is superb

breakfast was delicious and varied enough each day

tasty breakfast

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

the breakfast wasn t fresh, all cooked meals felt precooked

room service is excellent

room service was great and the place is still very beautiful with the palm trees and the moorish

usekeeping) especially in villas 2)dinner time should be extended

room service

when i called to have our room service tray picked up after we were done with it, no one arrived

the food was delicious with loads of options, and room service was always quick and spot on

do a great job anything you want at reception they will do there best to do very polite staff room service also top notch nothing is ever a no when you ask looked after cases no problem even

i also enjoyed the food from the splash bar and of course room service

we were unable to call for room service as there was no answer so had to go to reception to get a response

we checked the tv in the room daily for information on events or even ordered room service

cleanliness and room service was superb

prices for the room service are not so cheap

room service menu not the best

only available at the pool area, food not available anywhere in the hotel during the day, and no room service

in the morning in the hallways because the housekeeping ladies were moving around with the hotel room service cart on the outdoor tile flooring

the room service menu and food could be improved

there was no room service, which i understand due to covid restrictions, but i don t understand why the mini

here again but for less money as the food wasn't that great either and not much variety on the room service menu

no room service in between, so if you are not hungry during the lunch and dinner hours - there is no

the room service charge is 10 each time which is quite high and makes no sense

the restaurant menu is a little too fussy for half board but they allowed us to order off the room service menu which was very accommodating

room service was excellent , room was excellent , pool was excellent . food was excellent

loved the whatsapp messaging, it made ordering room service or anything else very very easy

the room service is also excellent, they cater to your every need and they are very fast in delivering

staurant

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

the best menu was the room service menu but that ment having to eat in your room

the room service charged 3 for ice cubes

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

room service was exquisite

staff is super helpful and responsive, great room service as well as pool

room service was great and always brought us buckets of ice etc

room service was very nice and had really good food with good selections

the food, be it breakfast, lunch, dinner or room service was first class

not a huge thing but it would be great to have more local food options at the restaurants / room service - the parking exit doesn't have a great visibility of the oncoming traffic so would be

nice pool and plenty of outdoor space for bbq, dining etc

there is laundry facility available at a charge which is great for longer travels like ours

pool, bbq, and cats made it perfect for us

plenty of parking

kids said swimming pool could be warmer

room service food (except for the caesar salad) could have been better (+) biggest pro is the gastronomy, from the room service to the rooftop cocktails to el rincon, san ho, il boccacino and the royal breakfast - (-)room service team, never picked-up the phone when they are called (-)the only thing that would be great is a better room service menu but its a very minor thing. (-) but whenever we asked for that, they never brought it, and we had to order from the room service, and they charged us for it (-) food outside of fine dining on this side of the hotel - we were offered only room service (-)were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning (-)things in the car she sent the bellboy to make sure we don t leave without paying our outstanding room service amounts (-) we got room service on the 29th, 6pm (+) staff were attentive and the 24hour room service was great, building is very 'instagrammable' and has everything you need for a (-) i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it up myself

no one in the hotel except the person in the gym

inting works) in the area of adults only rooms as well as close to the area of swimming pool on the 5th floor

pool areas magnificent

speedy wifi

although i could get room service

room service food was terrible, not allot of options and no taste and the bread was burnt !

i wish the room service menu had been a little more robust

the room service is at the very high level and hotel infrastructure as such is impressive

location was great, the room had a fantastic view of the ocean, the room service was prompt, the cleanliness of the room and the modern furnishings were spot on

breakfast: exceptional, started with a smoothie

reading corners within the peaceful and quiet courtyard of this estate, a lovely and personalized breakfast with fresh banana juice from the family owned plantage or very beautifully restored

breakfast & staff were amazing

breakfast was great as well

breakfast was served on the beautiful patio between the trees, plants and fountain

a call to room service was totally ignored

staff were mostly ignorant they said they had room service

the food that there is no room service

i was not feeling well one evening, there was no one to provide room service someone was to call in half hour to help, but call came much

the lobby was impressive, the rooms and room service system was old and outdated, safe would not lock, clunky phone with no option to dial

reception, room service, service in every single restaurant the hospitality was 10 out of 10

location, the room and it s view and concierge cynthia was very nice as well as the bar, room service, part of the reception staff

was friendly, wanted to help and solved problems immediately, we even had our room service seeing that my partner had a cold, arrange for a mint and chamomile tea on the house

priced, food was terrible everything s was cold , room service wouldn t answer the phone until you called reception and asked them to call for us

room service food is also unexpectedly tasty and value for money

more food options for the room service breakfast would have been nice, but it was sufficient

room service food was ok but would have expected slightly better quality for the prices and to

room service choices were a little lacking, however what we did eat from there was lovely

i wanted to book room service twice, but the process was just long and annoying

we had room service a couple of times and the guys bringing our things were exceptional

room service menu is vague and gives no details what the dishes are

separate beds room service poor didn t feel room finish was to standard for the rating room wasn t clean

room service was always very prompt and very friendly

opening hours of the restaurants or room service could be extended given that there aren t any restaurants in a walking distance

room service took a while

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

breakfast was great. lots of choices, really fresh

go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent

very kids friendly

leaves all over the pool area

room service failed two times to bring water and coffee first time it came when i asked for it at

room service menu needs to be extended, it is rather basic

we all loved the gold room service and the free snacks etc in the upstairs pool area weee a real plus

valet parking was free, no weird pressures to tip or not to tip, no hidden fees for room service or wifi - this hotel is doing the right thing for their guests and i would return here

bad room service, coffee pads were not replaced

room service do not pick up the phone

avoid room service, although the service was prompt, the food was inedible

buffet food is okay but snack bar/room service was awful.

could be described in its best scenario as a big, old-style, 4 stars hotel with minimum room service and no sufficient middle-age entertainment options

room service was very hit and miss. constantly failed to replenish tea and milk.

dinner, pool complex, room service

beautiful setting and grounds super comfy beds power shower in our room - excellent housekeeping room service regular fantastic breakfast buffet - one of the best pool service for food and drinks

room service options were limited and the quality was not great

- the room service menu was not available in the room, and the app did not work

everything from ordering room service to booking a taxi worked fine

rrors never cleaned

terrible room service

great entertainment/ super staff/ great food /excellent room service

rooms, excellent room service

lots of activities for kids and adults and entertainment was excellent

and room service was not up to 4* standart

ru the webapp available on the premises) and it was top notch

the room and the room service was excellent. th breakfast buffet was also excellent.

also we tried the room service

not a genuine double bed - wifi was spotty in our room and rooftop pool area - long trousers required for men in restaurant

location, room, pool, daily room service.

they are from a pumping machine - description on booking mentions room service, when we called the reception there was none

great room service

than the outdoor main stage area would have liked maybe an additional smaller indoor bar with live music/piano in the

towel pick up point was badly located downstairs by the gym and should be located by the entrances of both pools for convenience to guests and not enough

room service food was also very good

the room service menu was awful

room service food quality, again not really 5*

room service should be less invasive. cleaning should also be more precise and less forgetful.

the room service selection was poor

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

staff, beautiful ocean view, perfectly clean room, comfy bed, convenient parking, good breakfast

free, private parking

great hotel with great bar & restaurant

ample parking space too

friendly, helpful staff. good size room excellent wifi isolation, well away from any town noise.

city life and the nearby national park for hiking, and it was a big plus that the hotel offered parking

menu was delicous, the views were stunning and all the staff was very nice, was sad ti miss breakfast but i had a great evening

great breakfast

location. would be great views if there weren't a noisy parking in front

we did some sightseeing, made use of the hotel's spa and had a lovely dinner there

the spa, sauna, swimming pool, were nice too

very nice outdoor pool

the ambience, pool facilities, food and friendly staff.

it also have a spa which unfortunately we did not have time to enjoy

room service staff

staff so friendly, everything so convenient, couldn t be closer to the beach, pool, food, activities, everything was very very good, i loved how it said on booking

breakfast lunch and dinner was nice, multiple pools to choose from, 5 out of the 7 nights i stayed

not allowed any inflatables are on the pool

the gym could do with modernisation, as some of the equipment was broken

ich we did not expect in january beside the little pool)

authentic mountain hotel with free parking facilities in front of the hotel

the hotel has an enjoyable spa and a great restaurant

the spa is great, with a sauna and a jacuzzi

there was a seating area at the reception, but not really a bar where you could have some drinks during the day

room was clean, room service daily

clean room. daily room service. indoor heated pool, sauna and steam room.

great for couple, family with kids too

iters) - rude and unprofessional

we didn't hear suit cases been dragged around the corridors all hours at night and morning the breakfast was top class very clean around the pool , our room totally modern beautiful bathroom

the room service was really good. rooms are clean, and the view is great.

spa lots of things wasn't working

be nice to have the spa open a bit later in the evenings

separated beds and wifi

was very clean and the all inclusive was great pool area great and so where the staff definitely be back here

day our room service was skipped, but we could have used a change of two of the towels

no option for room service

no room service

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

room service excellent. front desk excellent.

like some other reviews the rooms and bathrooms were cleaned very well by room service who deserve credit for their hard work, however the bathrooms could do with a makeover

the daily room service was impeccable, and the housekeeping staff were absolutely perfect - kind, helpful,

room service was ok

b'fast and lunch choice selection,helpfulness of reception and room service staff.

spa time! till 1800!

kettle to make tea in the room bar and room service closed 11 pm pay if you required ice to the room no waiter service at the sun beds on

room service could have a more spanish food specialities.

room service was always clean and neat

the room was very spacious. getting cakes with our room service coffee was a nice touch.

no food available after 9pm. no room service after 9pm.

room service ladies did great

indoor pool, spa and infinity pool were extras which we hadn't realized at time of booking but other than that

no pool music during the day, very quiet, only aqua aerobics & bingo in the morning

also the gym has all you need to make your stay that little bit more active and burn all the calories

pool bar had good selection of food and drinks and the good quality

when we called the reception for water they said there's no room service, that we were welcome to buy it downstairs or even buy it in a supermarket

room service was very good and the 3 elevators were quick.

the room service came in while i slept but i assume thats not their fold.

wifi is for now a day standard bad

should provide free wifi in rooms not just the foyer

pool, 24 hour room service, enough sunbeds for everyone, aqua aerobics in the morning, piano and champagne at

room service pretty good and not too expensive as it can be in other places

also, slow room service

location so clean, breakfast was lovely the staff were so helpful 24 hour room service was delicious

there is room service but as the hotel is huge, ordering food/beverages risk arriving luke warm

great service throughout hotel from reception desk and room service to restaurants and bars.

location was excellent and the staff was so helpful. room service was top notch

room service in fact everything

breakfast was great. a lot to choose from. location is great. room service was top notch!

we had items stolen from the room by room service, and when we spoke to the staff they told us that it wouldn't have happened

staff was professional helpful and friendly, the hotel was spotless clean, room service - excellent

water in the heated pools and jacuzzi can be warmer when the weather is not great room service food was not the best but they sent another plate to rectify the coffees that i took

staff extremely helpful an polite exceptionally clean room service fantastic great food an plentiful with good selection pools are fantastic an very

spa services and staff were exceptional

priced, bad wifi, noisy music by pool, uncomfortable beds, no table to put laptop in and sit down

view and room service clean sheets etc

room service

wifi was very good in the lobby, but in our room and floor there was no signal at all

found the adults only formula a pity, it would have been nice to see some children at the

quality adults only hotel, easy walking distance to lots of restaurants

finished at 10 which felt early gym was supposed to open at 7am - it did for first few days but then wasn t being opened on time

the spa cannot be used unless you pay 12 euros per hour for the spa

food, plants

great location, lovely pool and gym. rooms nice and spacious . very friendly staff everywhere.

work as a trainer in a gym so i have high

ha, not to mention the free parking

wifi

sy free parking on street outside) + very friendly staff who genuinely want you to have a good stay

the wifi wasn t reliable while i was there.

uld have done with pool towels and hairdryer), the place was beautifully rustic, and lots of communal space

ter being told i could to use the pool) to be told to leave

kitchen with good equipment, a dining room, a large place to sit and chill around the swimming pool, and a big private parking

i paid 50 euros to come back to the hotel

of an oven in the kitchen