room service was excellent for eating in the room

room service food choices 4

no spa treatments booked , again too much hassle with the app qr codes for everything, not even a room service menu - prob due to covid restrictions but not user friendly

the room service meal was very good

not a very extensive room service menu. could only eat at certain times.

room service is good

this included drinks room service spa and so forth

also, the room service was not perfect

was also surprised to see room service is only offered monday to friday

no room service

room service was great and the place is still very beautiful with the palm trees and the moorish

another bottle and they said you ve had your allowance for the day so i had to pay 18 euros for room service to bring 2 bottles of water, disappointing for a 5 star

ry basic food and the room service and lunch food is below average)

usekeeping) especially in villas 2)dinner time should be extended

room service is excellent

tasty breakfast

the breakfast is excellent.

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

also had a nice small gym

breakfast was good and varied.

the food was delicious with loads of options, and room service was always quick and spot on

do a great job anything you want at reception they will do there best to do very polite staff room service also top notch nothing is ever a no when you ask looked after cases no problem even

i also enjoyed the food from the splash bar and of course room service

we were unable to call for room service as there was no answer so had to go to reception to get a response

we checked the tv in the room daily for information on events or even ordered room service

cleanliness and room service was superb

prices for the room service are not so cheap

room service menu not the best

only available at the pool area, food not available anywhere in the hotel during the day, and no room service

in the morning in the hallways because the housekeeping ladies were moving around with the hotel room service cart on the outdoor tile flooring

the room service menu and food could be improved

there was no room service, which i understand due to covid restrictions, but i don t understand why the mini

here again but for less money as the food wasn't that great either and not much variety on the room service menu

no room service in between, so if you are not hungry during the lunch and dinner hours - there is no

the room service charge is 10 each time which is quite high and makes no sense

the restaurant menu is a little too fussy for half board but they allowed us to order off the room service menu which was very accommodating

room service was excellent , room was excellent , pool was excellent . food was excellent

loved the whatsapp messaging, it made ordering room service or anything else very very easy

the room service is also excellent, they cater to your every need and they are very fast in delivering

staurant

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

the best menu was the room service menu but that ment having to eat in your room

the room service charged 3 for ice cubes

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

room service was exquisite

staff is super helpful and responsive, great room service as well as pool

room service was great and always brought us buckets of ice etc

room service was very nice and had really good food with good selections

the food, be it breakfast, lunch, dinner or room service was first class

not a huge thing but it would be great to have more local food options at the restaurants / room service - the parking exit doesn't have a great visibility of the oncoming traffic so would be

room service food (except for the caesar salad) could have been better (+) biggest pro is the gastronomy, from the room service to the rooftop cocktails to el rincon, san ho, il boccacino and the royal breakfast - (-)room service team, never picked-up the phone when they are called (-)the only thing that would be great is a better room service menu but its a very minor thing. (-) but whenever we asked for that, they never brought it, and we had to order from the room service, and they charged us for it (-) food outside of fine dining on this side of the hotel - we were offered only room service (-)were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning (-)things in the car she sent the bellboy to make sure we don t leave without paying our outstanding room service amounts (-) we got room service on the 29th, 6pm (+) staff were attentive and the 24hour room service was great, building is very 'instagrammable' and has everything you need for a (-) i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it up myself

we didn't go to breakfast but only ate on the restaurants in the evening and sat by the infinity pool in the afternoon

spa treatments were excellent

we spent the majority of the days sunbathing on the roof terrace pool, super comfy sun loungers with a beautiful infinity pool

the spa is lovely and really good massage

room service was difficult to order

i wish the room service menu had been a little more robust

room service food was terrible, not allot of options and no taste and the bread was burnt !

sometimes it takes awhile to reach room service and menu is a bit limited.

the room service is at the very high level and hotel infrastructure as such is impressive

very good breakfast & room service meal was very good

room service is cheap but for a reason, it is terrible

staff were mostly ignorant they said they had room service

i was not feeling well one evening, there was no one to provide room service someone was to call in half hour to help, but call came much

the lobby was impressive, the rooms and room service system was old and outdated, safe would not lock, clunky phone with no option to dial

location, the room and it s view and concierge cynthia was very nice as well as the bar, room service, part of the reception staff

priced, food was terrible everything s was cold , room service wouldn t answer the phone until you called reception and asked them to call for us

was friendly, wanted to help and solved problems immediately, we even had our room service seeing that my partner had a cold, arrange for a mint and chamomile tea on the house

the room service was very good

room service food is also unexpectedly tasty and value for money

me awaiting so my daughter informs me)

food was provided on a room service basis

maybe wish there was better food on room service menu

quality of the accommodation, the staff were lovely, room service was excellent and very quick and the food was lovely

room service food was ok but would have expected slightly better quality for the prices and to

separate beds room service poor didn t feel room finish was to standard for the rating room wasn t clean

room service was always very prompt and very friendly

room service menu is vague and gives no details what the dishes are

gym, swim, food, late check out and room service all so

opening hours of the restaurants or room service could be extended given that there aren t any restaurants in a walking distance

pool, bbq, and cats made it perfect for us

kids said swimming pool could be warmer

the swimming pool was great

pool was cold but still great for a dip on a hot day

outdoor swimming pool

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

a lovely beach and nearby shops very nice evening atmosphere free and flexible kids club lovely breakfast and outdoor

one warmish pool - the rest were freezing.

clean pool perfect service

the spa is missing a trick as we would have stayed all day but felt there was no drinks service

could be described in its best scenario as a big, old-style, 4 stars hotel with minimum room service and no sufficient middle-age entertainment options

room service do not pick up the phone

room service

buffet food is okay but snack bar/room service was awful.

avoid room service, although the service was prompt, the food was inedible

we used room service twice and we were disappointed with the food we were served

we ordered a dinner on evening by the room service but they missheard the room number and the dinner didn't come until i called them

had a 20 hour journey then nearly 3 hours sorting out suites for myself and family ud83dude29 room service food appalling, not sure if this was because it was after 10 pm, however manager did

bad room service, coffee pads were not replaced

there is complimentary daily bottle of water, reception didn't inform us nor room service brought to us we had to call every day

also the room service people would knock on the door 4-5 times during the day starting from 8

we just went to eat out or ordered a room service - it was surprisingly

room service whilst on all inclusive was 87 euro for breakfast!

everything from ordering room service to booking a taxi worked fine

limited food for room service

terrible room service

rooms, excellent room service

great entertainment/ super staff/ great food /excellent room service

rrors never cleaned

my kids enjoyed a lot

also we tried the room service

the room and the room service was excellent. th breakfast buffet was also excellent.

ru the webapp available on the premises) and it was top notch

and room service was not up to 4* standart

we had a late flight and can't book a late check out as room was booked for other guests but staff has

location, room, pool, daily room service.

great room service

they are from a pumping machine - description on booking mentions room service, when we called the reception there was none

the pool was a great temperature and the sunbeds were really comfortable

- there s a small gym with a variety of strength and cardio machines which we enjoyed

r family owns a banana plantation) in the smoothies for breakfast

breakfast was fantastic - loved the fresh banana smoothie & all the fresh items provided

breakfast: exceptional, started with a smoothie

even get to try her home-grown bananas

we got our breakfast, which was delicious and plently

room service food was also very good

the room service menu was awful

room service food quality, again not really 5*

room service should be less invasive. cleaning should also be more precise and less forgetful.

the room service selection was poor

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

staff, beautiful ocean view, perfectly clean room, comfy bed, convenient parking, good breakfast

free, private parking

great hotel with great bar & restaurant

ample parking space too

friendly, helpful staff. good size room excellent wifi isolation, well away from any town noise.

city life and the nearby national park for hiking, and it was a big plus that the hotel offered parking

menu was delicous, the views were stunning and all the staff was very nice, was sad ti miss breakfast but i had a great evening

great breakfast

location. would be great views if there weren't a noisy parking in front

we did some sightseeing, made use of the hotel's spa and had a lovely dinner there

the spa, sauna, swimming pool, were nice too

very nice outdoor pool

the ambience, pool facilities, food and friendly staff.

it also have a spa which unfortunately we did not have time to enjoy

little pool area was nice to sit out in the sun

smoke on-road parking

lovely garden by a small pool

parking on street.

enjoyed the relaxing spa facilities

room service staff

breakfast lunch and dinner was nice, multiple pools to choose from, 5 out of the 7 nights i stayed

was very quiet and relaxed due to it being adults only which is exactly what we were looking for

staff so friendly, everything so convenient, couldn t be closer to the beach, pool, food, activities, everything was very very good, i loved how it said on booking

big hotel , a lot of space - use some of the space to make it more trendy for yonger adults, eks lounge music, greate coffee,

room was clean, room service daily

clean room. daily room service. indoor heated pool, sauna and steam room.

great for couple, family with kids too

iters) - rude and unprofessional

we didn't hear suit cases been dragged around the corridors all hours at night and morning the breakfast was top class very clean around the pool , our room totally modern beautiful bathroom

the room service was really good. rooms are clean, and the view is great.

spa lots of things wasn't working

be nice to have the spa open a bit later in the evenings

separated beds and wifi

was very clean and the all inclusive was great pool area great and so where the staff definitely be back here

day our room service was skipped, but we could have used a change of two of the towels

no option for room service

no room service

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

room service excellent. front desk excellent.

like some other reviews the rooms and bathrooms were cleaned very well by room service who deserve credit for their hard work, however the bathrooms could do with a makeover

the daily room service was impeccable, and the housekeeping staff were absolutely perfect - kind, helpful,

room service was ok

b'fast and lunch choice selection,helpfulness of reception and room service staff.

spa time! till 1800!

kettle to make tea in the room bar and room service closed 11 pm pay if you required ice to the room no waiter service at the sun beds on

room service could have a more spanish food specialities.

room service was always clean and neat

the room was very spacious. getting cakes with our room service coffee was a nice touch.

no food available after 9pm. no room service after 9pm.

the room service came in while i slept but i assume thats not their fold.

when we called the reception for water they said there's no room service, that we were welcome to buy it downstairs or even buy it in a supermarket

room service was very good and the 3 elevators were quick.

had to pay for wifi

the pool parties on the terrace

room service ladies did great

loved the breakfast and a great gym.

no pool music during the day, very quiet, only aqua aerobics & bingo in the morning

stunning hotel, beautiful vibes, lovely rooms and pool area

rooms were clean and tidy, pool area was nice and staff were pleasant. wifi was also reliable.

pool, 24 hour room service, enough sunbeds for everyone, aqua aerobics in the morning, piano and champagne at

room service pretty good and not too expensive as it can be in other places

also, slow room service

location so clean, breakfast was lovely the staff were so helpful 24 hour room service was delicious

there is room service but as the hotel is huge, ordering food/beverages risk arriving luke warm

great service throughout hotel from reception desk and room service to restaurants and bars.

location was excellent and the staff was so helpful. room service was top notch

room service in fact everything

breakfast was great. a lot to choose from. location is great. room service was top notch!

we had items stolen from the room by room service, and when we spoke to the staff they told us that it wouldn't have happened

staff was professional helpful and friendly, the hotel was spotless clean, room service - excellent

water in the heated pools and jacuzzi can be warmer when the weather is not great room service food was not the best but they sent another plate to rectify the coffees that i took

staff extremely helpful an polite exceptionally clean room service fantastic great food an plentiful with good selection pools are fantastic an very

spa services and staff were exceptional

priced, bad wifi, noisy music by pool, uncomfortable beds, no table to put laptop in and sit down

view and room service clean sheets etc

room service

wifi was very good in the lobby, but in our room and floor there was no signal at all

found the adults only formula a pity, it would have been nice to see some children at the

quality adults only hotel, easy walking distance to lots of restaurants

finished at 10 which felt early gym was supposed to open at 7am - it did for first few days but then wasn t being opened on time

the spa cannot be used unless you pay 12 euros per hour for the spa

food, plants

great location, lovely pool and gym. rooms nice and spacious . very friendly staff everywhere.

work as a trainer in a gym so i have high

ha, not to mention the free parking

wifi

sy free parking on street outside) + very friendly staff who genuinely want you to have a good stay

the wifi wasn t reliable while i was there.

uld have done with pool towels and hairdryer), the place was beautifully rustic, and lots of communal space

ter being told i could to use the pool) to be told to leave

kitchen with good equipment, a dining room, a large place to sit and chill around the swimming pool, and a big private parking

i paid 50 euros to come back to the hotel

of an oven in the kitchen

breakfast more than adequate hint: order a paella in advance (seafood/mixed) you will certainly not (-)breakfast was a tad stingy and threadbare -- but frankly for the money i can't really complain or (+) the dinner was good and breakfast big and delicious (+)real feel of tenerife away from the big resorts, staff are lovely, owner very friendly, excellent breakfast, if you want a cosy local small hotel its a great (+)nice owner, outstanding breakfast and best cafe con leche (+)good breakfast. very nice staff. (+) food was also very good - our deal included evening meal and breakfast (+) breakfast was included and was fantastic (+)in a very nice location a vullage you must see. good restaurant and ampull breakfast comfy bed (+)breakfast was very good with plenty to choose from

no parking - but there was street parking.

parking was also easy on the road outside the hotel, we could always find a space

easy to get a parking spot at the street

close to centre and plenty of 'on street' parking close by