room service

view and room service clean sheets etc

not enough beds round the pool

fun little crazy golf at the front of the hotel which also made easy access to the paseo where there were avoid

poor wifi in our bedroom hut alright everywhere else

breakfast was amazing so much choice. really enjoyed it.

the only cons is that the spa was closed at weekends and it was not clearly said on the web information

the breakfast was varied and good and the location is very quiet and nice.

beautiful location, really peaceful. the pools and gym facilities are excellent.

fantastic gym facilities

staff extremely helpful an polite exceptionally clean room service fantastic great food an plentiful with good selection pools are fantastic an very

water in the heated pools and jacuzzi can be warmer when the weather is not great room service food was not the best but they sent another plate to rectify the coffees that i took

staff was professional helpful and friendly, the hotel was spotless clean, room service - excellent

recommend a massage), good food

excellent facilities, spa bath and walk in shower , walk in closet with loads of storage

location was excellent and the staff was so helpful. room service was top notch

we had items stolen from the room by room service, and when we spoke to the staff they told us that it wouldn't have happened

room service in fact everything

great service throughout hotel from reception desk and room service to restaurants and bars.

had room service for tea due to a tummy upset the water was warm, i didn't report it until the next day

room service was very good and the 3 elevators were quick.

when we called the reception for water they said there's no room service, that we were welcome to buy it downstairs or even buy it in a supermarket

the room service came in while i slept but i assume thats not their fold.

the pool at the top floor, some clients played loud music on external speakers at the same time, very

this hotel is not adults only

location, comfortable beds , cleanliness, room service, brilliant breakfasts staff , especially the help we received from inma , she is

great room service, clean rooms, they came every day for cleaning and changing towels

room service was also usually very late in the day

pool, 24 hour room service, enough sunbeds for everyone, aqua aerobics in the morning, piano and champagne at

cheap room service was very convenient, and all the staff were friendly and

room service ladies did great

wore amazing rooms spotless pool amazing location perfect migual the barman amazing sound and carlos on reception who checked

rooms were clean and tidy, pool area was nice and staff were pleasant. wifi was also reliable.

also the gym has all you need to make your stay that little bit more active and burn all the calories

we had some roadworks throughout the day so the staff immediately upgraded us to a pool view room

no option for room service

room service excellent. front desk excellent.

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

no room service

day our room service was skipped, but we could have used a change of two of the towels

the daily room service was impeccable, and the housekeeping staff were absolutely perfect - kind, helpful,

b'fast and lunch choice selection,helpfulness of reception and room service staff.

room service was ok

like some other reviews the rooms and bathrooms were cleaned very well by room service who deserve credit for their hard work, however the bathrooms could do with a makeover

gym could be updated and the bathrooms

of food for room service was bad

room service was always clean and neat

no food available after 9pm. no room service after 9pm.

kettle to make tea in the room bar and room service closed 11 pm pay if you required ice to the room no waiter service at the sun beds on

we got a little food poisoning from the room service breakfast

the room service was really good. rooms are clean, and the view is great.

wifi worked fine really enjoyed the spa paid extra 15 euro for 1 hour was worth it

anamacion team were brilliant with lots going on for both kids and adults

good location close to the sea front, spacious rooms, nice swimming pools and sun terrace

the wifi is not so good. the cleaning quality need to improve

clean room. daily room service. indoor heated pool, sauna and steam room.

room was clean, room service daily

extra cost for indoor swimming pool and jacuzzi.

hotel with great facilities, perfect for young people as there wasn’t a massive emphasis on kids (which i liked)

food wasn't very tasty to me, but not bad (my kids thought they were very tasty)

room service staff

our room was located in front of the pool so it made it super easy for us to go the pool and back to the room again when needed

location, gym, pools, buffet restaurant

allowed at breakfast and lunch but not at dinner, slightly inconvenient sometimes but not a deal

all inclusive hotel: very good restaurants, gym, swimming pools, day and night entertainment

they are always ready to meet your needs, from room service to fixing small issues that we had

we were very impressed with the cleaning staff and room

the room service selection was poor

room service food quality, again not really 5*

room service food was also very good

great room service

location, room, pool, daily room service.

they are from a pumping machine - description on booking mentions room service, when we called the reception there was none

animation team were great fun by the pool

all 3 pools areas had sufficient number of sun beds and kids pool was great fun for our son

the room and the room service was excellent. th breakfast buffet was also excellent.

and room service was not up to 4* standart

ru the webapp available on the premises) and it was top notch

also we tried the room service

the downstairs bar area where entertainment is held could do with some refurbishing

rrors never cleaned

rooms, excellent room service

terrible room service

great entertainment/ super staff/ great food /excellent room service

parking on site was small and impossible to get a spot

d not seem fresh)

room service was quick, good and surprisingly inexpensive

dinner, pool complex, room service

room service options were limited and the quality was not great

dinner by reservation and with a dress code is annoying

massive rooms and bathrooms, plenty of facilities, great room service and cleanliness and lovely staff

room service menu is limited and pretty basic

avoid room service, although the service was prompt, the food was inedible

room service was very hit and miss. constantly failed to replenish tea and milk.

room service do not pick up the phone

room service menu needs to be extended, it is rather basic

we all loved the gold room service and the free snacks etc in the upstairs pool area weee a real plus

we used room service twice and we were disappointed with the food we were served

bad room service, coffee pads were not replaced

valet parking was free, no weird pressures to tip or not to tip, no hidden fees for room service or wifi - this hotel is doing the right thing for their guests and i would return here

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

serenity, tranquility, excellent facilities, kids happy, parents happy

ou

we loved the fitness classes offered everyday

) fee if a guest already had a spa treatment

room service was always very prompt and very friendly

room service menu is vague and gives no details what the dishes are

separate beds room service poor didn t feel room finish was to standard for the rating room wasn t clean

opening hours of the restaurants or room service could be extended given that there aren t any restaurants in a walking distance

room service took a while

room service food was ok but would have expected slightly better quality for the prices and to

food was provided on a room service basis

me awaiting so my daughter informs me)

we had room service a couple of times and the guys bringing our things were exceptional

room service could be more efficient

parking spaces behind the hotel; spacious room; adequate breakfast

bed was a bit to hard, wifi dosent work well

were traveling with car and for the last night looking for a hotel with good parking and not too far from airport - the pension cassandra totally exceeded our expectation both

ha, not to mention the free parking

reception, room service, service in every single restaurant the hospitality was 10 out of 10

the room service was very good

room service food is also unexpectedly tasty and value for money

location, the room and it s view and concierge cynthia was very nice as well as the bar, room service, part of the reception staff

was friendly, wanted to help and solved problems immediately, we even had our room service seeing that my partner had a cold, arrange for a mint and chamomile tea on the house

i was not feeling well one evening, there was no one to provide room service someone was to call in half hour to help, but call came much

staff were mostly ignorant they said they had room service

the food that there is no room service

had room service in our room at extra cost because the breakfast restaurant was far away and too large

room service quick and very clean rooms

i ordered a bottle of wine through room service in the app and it was never acknowledged

although i could get room service

sometimes it takes awhile to reach room service and menu is a bit limited.

the room service is at the very high level and hotel infrastructure as such is impressive

hotels, food fair at best, good selection at buffet breakfast but hot options frequently cold, room service was poor quality and the restaurants we ate in on site were overpriced and

room service food (except for the caesar salad) could have been better (+) biggest pro is the gastronomy, from the room service to the rooftop cocktails to el rincon, san ho, il boccacino and the royal breakfast - (-)room service team, never picked-up the phone when they are called (-)the only thing that would be great is a better room service menu but its a very minor thing. (-) but whenever we asked for that, they never brought it, and we had to order from the room service, and they charged us for it (-) food outside of fine dining on this side of the hotel - we were offered only room service (-)were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning (-)things in the car she sent the bellboy to make sure we don t leave without paying our outstanding room service amounts (-) we got room service on the 29th, 6pm (+) staff were attentive and the 24hour room service was great, building is very 'instagrammable' and has everything you need for a (-) i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it up myself

we spent the majority of the days sunbathing on the roof terrace pool, super comfy sun loungers with a beautiful infinity pool

fantastic restaurants, pools, spa and gym

the adults only rooftop pool was fantastic both during the day and the bar for sunset drinks

stayed at adults only hotel

the parking is a hazard for your car, be very careful when entering

breakfast of cereals, nuts, fruit, yoghurt, eggs, meats and pastries was superb

location. would be great views if there weren't a noisy parking in front

the parking available, the quiet

pool to be warmer

room service was very nice and had really good food with good selections

room service a little slow on the first evening but they gave us a complimentary bottle of bubbly

staff is super helpful and responsive, great room service as well as pool

not a huge thing but it would be great to have more local food options at the restaurants / room service - the parking exit doesn't have a great visibility of the oncoming traffic so would be

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt

room service was exquisite

the room service charged 3 for ice cubes

the best menu was the room service menu but that ment having to eat in your room

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

the room service is very fast to bring food to your room and anything you need

the room service is also excellent, they cater to your every need and they are very fast in delivering

main restaurant food wasn t nice. room service was terrible.

staurant

loved the whatsapp messaging, it made ordering room service or anything else very very easy

it reminded us of albergues for pilgrims on the camino de santiago, but with perfectly clean kitchen :) it is a true sanctuary for people seeking peace, beautiful localities, and friendly

the kitchen is fully equipped and there is coffee and tea in the morning

i paid 50 euros to come back to the hotel

great atmosphere, total serenity and calm. the pool, shared kitchen are great!

great atmosphere, total serenity and calm. the pool, shared kitchen are great!

the spa was also great and showed a wonderful view of the coast

the bar closed at 11 and there was no where available afterwards to have something to drink

very nice outdoor pool

the breakfast was only okay.

the spa is in another building so you need to cross a small road to reach it

the cleaning team provided high standard room service and were extremely professional

the room service was great and friendly

my teenage son also made good use of the gym

the ocean was simply amazing

the gym was so well equipped and clean

no room service in between, so if you are not hungry during the lunch and dinner hours - there is no

there was no room service, which i understand due to covid restrictions, but i don t understand why the mini

the room service menu and food could be improved

excellent location, food and room service

the hotel is spotless clean, with daily room service, we always have our breakfast in the canteen with fantastic sea view and breeze all

however, we were really dissatisfied with room service food

prices for the room service are not so cheap

and also bad room service

room service menu not the best

only available at the pool area, food not available anywhere in the hotel during the day, and no room service

the food was delicious with loads of options, and room service was always quick and spot on

do a great job anything you want at reception they will do there best to do very polite staff room service also top notch nothing is ever a no when you ask looked after cases no problem even

room service staff were extremely accommodating as were all

i also enjoyed the food from the splash bar and of course room service

arantxa they were make us feeling like getting home due to her kindness and lovely behavior - the room service, food, interior, location, etc

room service in the morning. the rooms were always very clean.

around swimming pool so slippery,carefully with kids as both my children slipped few times and everyday someone had

staff friendly and early check in which was great

some miserable bar and restaurant staff, condition of terra cafe restaurant

have to say ,our kids were asked to take off their floats in an empty swimming pool

parking was also easy on the road outside the hotel, we could always find a space

breakfast more than adequate hint: order a paella in advance (seafood/mixed) you will certainly not (-)breakfast was a tad stingy and threadbare -- but frankly for the money i can't really complain or (+) the dinner was good and breakfast big and delicious (+)real feel of tenerife away from the big resorts, staff are lovely, owner very friendly, excellent breakfast, if you want a cosy local small hotel its a great (+)nice owner, outstanding breakfast and best cafe con leche (+)good breakfast. very nice staff. (+) food was also very good - our deal included evening meal and breakfast (+) breakfast was included and was fantastic (+)in a very nice location a vullage you must see. good restaurant and ampull breakfast comfy bed (+)breakfast was very good with plenty to choose from

no parking - but there was street parking.

parking can be a challenge as in centre of village and so not much close by

easy to get a parking spot at the street

the information on welcome pdf had incorrect times on room service and said room service menu didn't have any info on drinks either

could do with 24hr room service

good room service if you need or a generous buffet breakfast

charger was broken by the person who cleaned the room and not replaced not information about room service menu, plus room service stopping very early

no room service after 10 or tea/ coffee in room.

kettle, no water

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

great location with free parking

uld only have been a bit warmer for my taste) & sauna, great

great hotel with great bar & restaurant

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

lovely to have jacuzzi and outdoor hot pool after a days trek up the mountains

parking is free, in front of the hotel

table although the room was large) wifi very patchy breakfast disappointing

the spa is great, with a sauna and a jacuzzi

ry basic food and the room service and lunch food is below average)

another bottle and they said you ve had your allowance for the day so i had to pay 18 euros for room service to bring 2 bottles of water, disappointing for a 5 star

room service

room service was great and the place is still very beautiful with the palm trees and the moorish

room service patchy.

best one of el medano, clean, modern rooms and great staff, nice pool area

there is private parking without extra costs

the breakfast was great; reception very friendly

wish they would cut out the copyright free background music around the pool, it will send you crazy after a couple of days

you can ask for hot water from the bar but would have liked to be able to have a coffee or tea in the room