breakfast & staff were amazing

nanas from the owner's farm), fruits & yoghurt,

reading corners within the peaceful and quiet courtyard of this estate, a lovely and personalized breakfast with fresh banana juice from the family owned plantage or very beautifully restored

breakfast was fantastic - loved the fresh banana smoothie & all the fresh items provided

we got our breakfast, which was delicious and plently

pool cold in decemeber

there are a lot of parking

pool, bbq, and cats made it perfect for us

the swimming pool was great

kids said swimming pool could be warmer

chill atmosphere that comes with not having to listen to kids jumping in the pool or screaming

good location and plenty of choice for breakfast

quality of food lack of entertainment opening hours of bar lack of heating in room

wifi was good and media streaming

loved the heated pool which we didn't expect and the aqua aerobic

was usually empty, pretty standard but decent and tasty breakfast selection, quiet area, and pool in the backyard

everything was perfect breakfast stuff ud83dudc4d

the hotel had all the facilities we needed including a decent pool

food,staff, clean, pool , pool bar, location

wifi was working only partially

room service or half board available if you want it for around 15 euro a day from its modern sister

wifi, lack of parking

there was a bathtub with enough hot water to fill it, relaxed atmosphere, quiet area, good wifi

t

wifi, wifi, wifi, wifi

were a lot of noise outside from the bar next to the hotel

in took forever as receptionist more interested in talking to bar staff and was quite ignorant and unfriendly

seems the place is more like a cafe bar with rooms

concierge not very helpful. bar staff very good

chairs in bedroom just stools noisy til 3am from bar below parking difficult and at a

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

good buffet breakfast

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

breakfast had many options

breakfast was very good with plenty of choice

firstly, i have nothing to say about cleanliness, everything was sparkling clean with daily room service

also one day the room service didn t leave any towels in the room, when we called and asked for them we were asked

room service was during siesta time

also, the room service wasn't perfect

rooms very comfortable, very nice breakfast

entire hotel was spot less, all the staff on reception, the spa, the cleaners, bar staff were amazing

de la cruz that you can enjoy or from your own balcony or from the roof terrace or from the roof pool

the gym and the spa are completely underground so the air is a bit claustrophobic.

the pool on the roof top was a great bonus

top floor bar and relaxing area

the room was big, quiet, overlooking the pool, daily room service and kitchen even had dish soap

staff were very pleasant and the daily room service was good

the room service was perfect

i really liked the kitchenette in the room

wifi only available in public areas.

nice bar area

clean as a whistle and breakfast was excellent

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned every day

perfect location and nice breakfast. the view from the room was perfect

choice of preferred seating

great variety of bufet food, clean and well-equiped rooms with comfortable balcony, beautiful pool beach with a great view, location on the main promenade close to

breakfast was amazing,right on the seafront by the lido

and the beautifully prepared food ,both at breakfast and dinner was mostly cold

buffet breakfast was excellent, the staff helpful and super friendly, and the supply of towels for the

the rooftop area is very nice, with lots of seating areas and shade to enjoy the pool

the pool outside with the bar were nice

bar snacks available at a good price

snack bar outside for snacks and tea coffee and snacks inside at side of the bar

lovely breakfast with huge choice of hot and cold food

there are snacks around the pool too in the day

very nice pool area

perfect like always new owners but still the best. the breakfast try the omlett

- swimming pool was great , we barely used the swimming by the bar since it was always busy but the upper swimming pool on the

the wifi wasn't effective

we went half board and we're very happy with the buffet both at dinner and breakfast, great choice

ie where is the spa, the prices, whether or not they do room service,

like to thank the hotel staff, who are very welcoming, attentive and always smiling

eur for 1 h), drinks, the room service

is aditionnally charged, the spa

dated furniture in rooms, no room service, too little elevators for huge building

poor service, food was dire, room service ceased at 11pm

we ate at the 2 of the three hotels located within the hotel plus we ate also from the room service and the food on all occasions was excellent

not prepared for room service

we never found more than one or 2 people in each food and service in the 3 restaurants was good room service was excellent food and on time we stayed last week of march when weekends get busier

otherwise very comfy and luxurious hotel, excellent room service and overall perfection

the room service food options were very less

dining room service very good, and alexi and all the waiters wear extremely kind

customer service provided by the staff at the hotel from reception, room service, etc

tea making facilities in room, no room service, only one pool bar for drinks main bar in lobby not open, 4 lifts but only two works,

and when i was sick, room service was denied, i had to go to the reception and they still refused to serve me or provide

also had a nice small gym

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

perfect location for exploring teide. breakfast is superb

traditional yet modern and clean accomodation. would recommend.good selection for breakfast.

the breakfast is excellent.

contrary to some dated reviews, a llift has been installed and there is parking available at 5 a day although we found our own nearby

the location was great for walking around the historical area and parking was fairly easy

wifi connection poor

t not guaranteed) directly in front of the property

please note that parking is a 10 minutes walk away

also, the room service was not perfect

no room service

this included drinks room service spa and so forth

was also surprised to see room service is only offered monday to friday

room service is good

not free as in-room tea coffee top-up is free however mini bar in the room is not part of the room service

we had to eat out and 1 night had room service

the room service meal was very good

furthermore we had food at the mexican pool restaurant, the asian restaurant and room service

room service food choices 4

beautiful hotel with a nice garden and a large parking

staff, beautiful ocean view, perfectly clean room, comfy bed, convenient parking, good breakfast

there was reserved parking available right out front

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

free, private parking

room service, we ordered fresh milk, tea spoons and extra pillows were always helpful

items in your room like mini fridge and shampoo not restocked so you keep having to call room service

ry basic food and the room service and lunch food is below average)

room service patchy.

make the awareness/availability of drinks from the bar on the terrace more obvious.

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

reservations for the spa need to be made in advance.

wifi dinner menu was non-trivial - some offers should be preordered and that was not mentioned in

there is parking on the street available, we had no problem finding a spot

arantxa they were make us feeling like getting home due to her kindness and lovely behavior - the room service, food, interior, location, etc

do a great job anything you want at reception they will do there best to do very polite staff room service also top notch nothing is ever a no when you ask looked after cases no problem even

we checked the tv in the room daily for information on events or even ordered room service

i also enjoyed the food from the splash bar and of course room service

we were unable to call for room service as there was no answer so had to go to reception to get a response

room service was suggested

room service took about 45 minutes

prices for the room service are not so cheap

only available at the pool area, food not available anywhere in the hotel during the day, and no room service

however, we were really dissatisfied with room service food

the hotel is spotless clean, with daily room service, we always have our breakfast in the canteen with fantastic sea view and breeze all

excellent room service and kind and hospitable staff

no room service in between, so if you are not hungry during the lunch and dinner hours - there is no

the room service charge is 10 each time which is quite high and makes no sense

there was no room service, which i understand due to covid restrictions, but i don t understand why the mini

room service was excellent , room was excellent , pool was excellent . food was excellent

excellent quality breakfast and room service food

the restaurant menu is a little too fussy for half board but they allowed us to order off the room service menu which was very accommodating

the room service is also excellent, they cater to your every need and they are very fast in delivering

a drink after dinner in the evening which is sad as the restaurant and food is excellent and the room service isn t quite good enough as its cool when it arrives but is served very

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

the room service charged 3 for ice cubes

the best menu was the room service menu but that ment having to eat in your room

room service was exquisite

not a huge thing but it would be great to have more local food options at the restaurants / room service - the parking exit doesn't have a great visibility of the oncoming traffic so would be

room service a little slow on the first evening but they gave us a complimentary bottle of bubbly

staff is super helpful and responsive, great room service as well as pool

the food, be it breakfast, lunch, dinner or room service was first class

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt

room service food (except for the caesar salad) could have been better (+) biggest pro is the gastronomy, from the room service to the rooftop cocktails to el rincon, san ho, il boccacino and the royal breakfast - (-)room service team, never picked-up the phone when they are called (-)the only thing that would be great is a better room service menu but its a very minor thing. (-) but whenever we asked for that, they never brought it, and we had to order from the room service, and they charged us for it (-) food outside of fine dining on this side of the hotel - we were offered only room service (-)were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning (-)things in the car she sent the bellboy to make sure we don t leave without paying our outstanding room service amounts (-) we got room service on the 29th, 6pm (+) staff were attentive and the 24hour room service was great, building is very 'instagrammable' and has everything you need for a (-) i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it up myself

is what it s trying to be - amazing place to enjoy all the perks of what it s offering for adults

we also preferred the kitchenette and laundry facility provided in the room

fantastic restaurants, pools, spa and gym

he was a waiter on the rooftop pool, and he was absolutely amazing in terms of friendliness and he truly enjoyed making our time

hotels, food fair at best, good selection at buffet breakfast but hot options frequently cold, room service was poor quality and the restaurants we ate in on site were overpriced and

sometimes it takes awhile to reach room service and menu is a bit limited.

although i could get room service

room service was difficult to order

location was great, the room had a fantastic view of the ocean, the room service was prompt, the cleanliness of the room and the modern furnishings were spot on

room service quick and very clean rooms

room service is cheap but for a reason, it is terrible

had room service in our room at extra cost because the breakfast restaurant was far away and too large

i was not feeling well one evening, there was no one to provide room service someone was to call in half hour to help, but call came much

the lobby was impressive, the rooms and room service system was old and outdated, safe would not lock, clunky phone with no option to dial

all 3 options for breakfast were great

i wanted to book room service twice, but the process was just long and annoying

room, buffet and al a carte) room service during the day and evening was promptly delivered and reasonably priced

food was provided on a room service basis

room service food was ok but would have expected slightly better quality for the prices and to

priced, food was terrible everything s was cold , room service wouldn t answer the phone until you called reception and asked them to call for us

the room service was very good

room service food is also unexpectedly tasty and value for money

was friendly, wanted to help and solved problems immediately, we even had our room service seeing that my partner had a cold, arrange for a mint and chamomile tea on the house

location, the room and it s view and concierge cynthia was very nice as well as the bar, room service, part of the reception staff

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

leaves all over the pool area

clean pool perfect service

very kids friendly

fabulous breakfast

buffet food is okay but snack bar/room service was awful.

room service

avoid room service, although the service was prompt, the food was inedible

room service do not pick up the phone

could be described in its best scenario as a big, old-style, 4 stars hotel with minimum room service and no sufficient middle-age entertainment options

we all loved the gold room service and the free snacks etc in the upstairs pool area weee a real plus

the room service food was also a poor quality

i found the pool side food really excellent but the room service food seemed to more emphasize quantity over culinary finesse; i though the pool side

valet parking was free, no weird pressures to tip or not to tip, no hidden fees for room service or wifi - this hotel is doing the right thing for their guests and i would return here

bad room service, coffee pads were not replaced

rrors never cleaned

great entertainment/ super staff/ great food /excellent room service

rooms, excellent room service

terrible room service

parking on site was small and impossible to get a spot

we just went to eat out or ordered a room service - it was surprisingly

d not seem fresh)

dinner by reservation and with a dress code is annoying

- the room service menu was not available in the room, and the app did not work

room service options were limited and the quality was not great

location, room, pool, daily room service.

great room service

they are from a pumping machine - description on booking mentions room service, when we called the reception there was none

- there s a small gym with a variety of strength and cardio machines which we enjoyed

than the outdoor main stage area would have liked maybe an additional smaller indoor bar with live music/piano in the

the room and the room service was excellent. th breakfast buffet was also excellent.

and room service was not up to 4* standart

ru the webapp available on the premises) and it was top notch

also we tried the room service

the downstairs bar area where entertainment is held could do with some refurbishing

room service food was also very good

the room service menu was awful

room service food quality, again not really 5*

the room service selection was poor

they are always ready to meet your needs, from room service to fixing small issues that we had