could do with 24hr room service

the information on welcome pdf had incorrect times on room service and said room service menu didn't have any info on drinks either

charger was broken by the person who cleaned the room and not replaced not information about room service menu, plus room service stopping very early

good room service if you need or a generous buffet breakfast

room service breakfast was a bit poor, just toasted breads, ham, cheese, coffee and tea, no yoghurt

room service in the morning. the rooms were always very clean.

have to say ,our kids were asked to take off their floats in an empty swimming pool

well done, only one negative thing was tiles around swimming pool, so slippery especially with kids

very clean. food great. pool areas fantastic

mushrooms for breakfast!

the room service was great and friendly

the cleaning team provided high standard room service and were extremely professional

the gym was so well equipped and clean

well equipped gym

style cleanliness quality of facilities - gym, pool, restaurant, rooms friendliness of staff

best one of el medano, clean, modern rooms and great staff, nice pool area

good selection at breakfast

wifi in the room and pool area strong and good enough for calls, streaming und all the other stuff

free parking is provided and good-quality wifi is in the room

reviews, but i must say the hotel was very nice, modern and in excellent location with on-site parking

sy free parking on street outside) + very friendly staff who genuinely want you to have a good stay

good price free parking fridge in the room

were traveling with car and for the last night looking for a hotel with good parking and not too far from airport - the pension cassandra totally exceeded our expectation both

easy access from tenerife south airport

wifi internet conncetion good and fast

access to kitchen

kitchen with good equipment, a dining room, a large place to sit and chill around the swimming pool, and a big private parking

ter being told i could to use the pool) to be told to leave

there are also enough parking spaces and the road is good

the kitchen is fully equipped and there is coffee and tea in the morning

room service can be much faster and more frequent

no slippers? too late breakfast, average cleaning room service.

poor breakfast; terrible dining room service; very bare looking hotel; very few plants and just looked sad

or lack of a better

we arrived (we based ourselves there to cycle, so often made it to the pool later in the day) the gym was a good size - on the roof and very clean - with free weights and machines but the machines (-)gym is rather dated... :( (+)great rooms with big balcony amazing buffet new gym spotless quiet (+) i liked the fact that there is a swimming pool, the gym, the spa, jacuzzi & wellness centre (-)put more aerobics equipment in gym (-)our room there is the gym and someone was there every morning at 7 (*) the only caveat is the hotel gym, which as nice as it is to have a gym at a hotel it was slightly annoying for us as the gym is (+) i used the gym, it has wide range of equipment (-)gym was on the roof which could only be accessed by lift (not very safe as one wasn t working (-) gym was old and poorly equipped

parking is a bit difficult as it is public parking bays

close to centre and plenty of 'on street' parking close by

parking was also easy on the road outside the hotel, we could always find a space

they're no parking on site at the hotel, but plenty of free parking just down the road near the casino

a free parking is available very close

staff extremely helpful an polite exceptionally clean room service fantastic great food an plentiful with good selection pools are fantastic an very

water in the heated pools and jacuzzi can be warmer when the weather is not great room service food was not the best but they sent another plate to rectify the coffees that i took

staff was professional helpful and friendly, the hotel was spotless clean, room service - excellent

hotel and room, good breakfast, many nice pools, friendly and helpful staff and many activities planned for different

if you want to use the wifi - be ready to put in your passport info for the registration and it still does not work

great location, lovely pool and gym. rooms nice and spacious . very friendly staff everywhere.

the breakfast was out of this world, fantastic!! it exceeded my expectations.

work as a trainer in a gym so i have high

loud music for pool aerobics one hour everyday. but that's being very picky.

fantastic gym facilities

view and room service clean sheets etc

room service

had parking, was by the sea and had a small gym

nice pool area

adults only made for a quiet rest

view from the parking and the balcony is wonderful

nice swimming pool

the breakfast and dinner were great as well

) charming staff easy to park you

excellent breakfast buffet, stunning property and location.

and outdoor swimming pool, charm of old building well renovated

room was comfortable, spa was relaxing and breakfast was lovely

breakfast was well packed, but not too much food in it (but it might have been our problem, as we

only used the outdoor pool once or twice as it was a bit chilly during our stay but all in all we had a brilliant

liked the spa and bar and food

room service was very good and the 3 elevators were quick.

when we called the reception for water they said there's no room service, that we were welcome to buy it downstairs or even buy it in a supermarket

the room service came in while i slept but i assume thats not their fold.

had to pay for wifi

this hotel is not adults only

no room service

room service excellent. front desk excellent.

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

no option for room service

day our room service was skipped, but we could have used a change of two of the towels

great service throughout hotel from reception desk and room service to restaurants and bars.

had room service for tea due to a tummy upset the water was warm, i didn't report it until the next day

breakfast was great. a lot to choose from. location is great. room service was top notch!

room service in fact everything

we had items stolen from the room by room service, and when we spoke to the staff they told us that it wouldn't have happened

pool, 24 hour room service, enough sunbeds for everyone, aqua aerobics in the morning, piano and champagne at

also, slow room service

location so clean, breakfast was lovely the staff were so helpful 24 hour room service was delicious

location, comfortable beds , cleanliness, room service, brilliant breakfasts staff , especially the help we received from inma , she is

there is room service but as the hotel is huge, ordering food/beverages risk arriving luke warm

room service ladies did great

really friendly staff. great facilities including the spa area

the spa and pool area were brilliant

wifi always cut you off by the pool so annoying, the bed is two single beds pushed together when i

spa and gym

the room service was really good. rooms are clean, and the view is great.

kids program and entertainment starts around 20:40 which is a bit late for kids as they can't stay

really central location for those with little kids who don’t like waking far either

gym was a little bit old and not very well mantained

anamacion team were brilliant with lots going on for both kids and adults

like some other reviews the rooms and bathrooms were cleaned very well by room service who deserve credit for their hard work, however the bathrooms could do with a makeover

the daily room service was impeccable, and the housekeeping staff were absolutely perfect - kind, helpful,

room service was ok

b'fast and lunch choice selection,helpfulness of reception and room service staff.

safe, minibar and wifi are extra

room service was always clean and neat

room service could have a more spanish food specialities.

no food available after 9pm. no room service after 9pm.

the room was very spacious. getting cakes with our room service coffee was a nice touch.

of food for room service was bad

room was clean, room service daily

clean room. daily room service. indoor heated pool, sauna and steam room.

uth) from rooms/balconies at night.

weak wifi is technically unusuable all inclusive: only poor quaility of drinks

how clean it is spa is good and also very close to oit you need

room service staff

corridors and staircase are a bit shubby and need renovation - the adults only part actually meant 80% retired folk - need a better explanation at check-in about

sometimes they played their music too high in the pool area

thought adults only would be much better offering over

was very quiet and relaxed due to it being adults only which is exactly what we were looking for

in the garden there is small pool and a little friendly kitty to play with

ich we did not expect in january beside the little pool)

breakfast nice big room with comfy bed beer on draft smart tv nice spa which was cheap to use i was leaving at 03:30 to climb teide and the lovely staff made me a

rooms are clean, breakfast was delicious, after the hike we could relax at the outdoor swimming pool

wifi was only available in reception, would be nice to have in the rooms

room service food was also very good

the room service menu was awful

room service should be less invasive. cleaning should also be more precise and less forgetful.

we were very impressed with the cleaning staff and room

room service food quality, again not really 5*

uld only have been a bit warmer for my taste) & sauna, great

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

kettle, no water

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

they are from a pumping machine - description on booking mentions room service, when we called the reception there was none

great room service

location, room, pool, daily room service.

breakfast was plentifully

makes the best cocktails by the way)

the room and the room service was excellent. th breakfast buffet was also excellent.

also we tried the room service

and room service was not up to 4* standart

ru the webapp available on the premises) and it was top notch

the waiting staff and bar staff were very friendly, helpful and attentive

rrors never cleaned

great entertainment/ super staff/ great food /excellent room service

rooms, excellent room service

terrible room service

adult section was really amazing, the breakfast was also really really good there was a lot of choice

dinner by reservation and with a dress code is annoying

beautiful setting and grounds super comfy beds power shower in our room - excellent housekeeping room service regular fantastic breakfast buffet - one of the best pool service for food and drinks

dinner, pool complex, room service

room service options were limited and the quality was not great

d not seem fresh)

buffet food is okay but snack bar/room service was awful.

massive rooms and bathrooms, plenty of facilities, great room service and cleanliness and lovely staff

room service menu is limited and pretty basic

room service

room service do not pick up the phone

bad room service, coffee pads were not replaced

had a 20 hour journey then nearly 3 hours sorting out suites for myself and family ud83dude29 room service food appalling, not sure if this was because it was after 10 pm, however manager did

the room service food was also a poor quality

we ordered a dinner on evening by the room service but they missheard the room number and the dinner didn't come until i called them

there is complimentary daily bottle of water, reception didn't inform us nor room service brought to us we had to call every day

separate beds room service poor didn t feel room finish was to standard for the rating room wasn t clean

opening hours of the restaurants or room service could be extended given that there aren t any restaurants in a walking distance

room service took a while

room service menu is vague and gives no details what the dishes are

room service was always very prompt and very friendly

me awaiting so my daughter informs me)

room service choices were a little lacking, however what we did eat from there was lovely

more food options for the room service breakfast would have been nice, but it was sufficient

food was provided on a room service basis

room service could be more efficient

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

really beautiful garden with lakes and all the fauna… our daughter as well as the other kids loved feeding the ducks :) the service was outstanding, really kind and helpful

perfect location,beach , fresh water kids pool, nice breakfast.

have been better if there was bar service at the pool, rather than have to queue at the

also, the sea front access, although a reason for staying, required a level of fitness to access other restaurants and shopping facilities which we just don t have in our

priced, food was terrible everything s was cold , room service wouldn t answer the phone until you called reception and asked them to call for us

reception, room service, service in every single restaurant the hospitality was 10 out of 10

the room service was very good

location, the room and it s view and concierge cynthia was very nice as well as the bar, room service, part of the reception staff

room service food is also unexpectedly tasty and value for money

the food that there is no room service

the lobby was impressive, the rooms and room service system was old and outdated, safe would not lock, clunky phone with no option to dial

a call to room service was totally ignored

i was not feeling well one evening, there was no one to provide room service someone was to call in half hour to help, but call came much

had room service in our room at extra cost because the breakfast restaurant was far away and too large

good breakfast and very good room service

although i could get room service

room service was difficult to order

i ordered a bottle of wine through room service in the app and it was never acknowledged

sometimes it takes awhile to reach room service and menu is a bit limited.

room service food (except for the caesar salad) could have been better (+) biggest pro is the gastronomy, from the room service to the rooftop cocktails to el rincon, san ho, il boccacino and the royal breakfast - (-)room service team, never picked-up the phone when they are called (-)the only thing that would be great is a better room service menu but its a very minor thing. (-) but whenever we asked for that, they never brought it, and we had to order from the room service, and they charged us for it (-) food outside of fine dining on this side of the hotel - we were offered only room service (-)were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning (-)things in the car she sent the bellboy to make sure we don t leave without paying our outstanding room service amounts (-) we got room service on the 29th, 6pm (+) staff were attentive and the 24hour room service was great, building is very 'instagrammable' and has everything you need for a (-) i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it up myself

we also preferred the kitchenette and laundry facility provided in the room

guillermo on reception was incredibly helpful even arranging golf buggy transport to the trattoria restaurant when we were late

we spent the majority of the days sunbathing on the roof terrace pool, super comfy sun loungers with a beautiful infinity pool

stayed at adults only hotel

the food, be it breakfast, lunch, dinner or room service was first class

not a huge thing but it would be great to have more local food options at the restaurants / room service - the parking exit doesn't have a great visibility of the oncoming traffic so would be

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt

the phone line was always busy so several times we were unable to order room service

room service a little slow on the first evening but they gave us a complimentary bottle of bubbly

room service was excellent , room was excellent , pool was excellent . food was excellent

a drink after dinner in the evening which is sad as the restaurant and food is excellent and the room service isn t quite good enough as its cool when it arrives but is served very

breakfast options were great, the room service was quick and on time, and i highly recommend royal gardens

excellent quality breakfast and room service food

staurant

the room service charged 3 for ice cubes

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

room service was exquisite

the best menu was the room service menu but that ment having to eat in your room

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

no room service in between, so if you are not hungry during the lunch and dinner hours - there is no

excellent location, food and room service

here again but for less money as the food wasn't that great either and not much variety on the room service menu

no wine glasses or cava glasses in the swim up room when rang for room service at 21:40 we were explained there was no more room service and that we would have to go

excellent room service and kind and hospitable staff

room service menu after 12am was poor

arantxa they were make us feeling like getting home due to her kindness and lovely behavior - the room service, food, interior, location, etc

room service staff were extremely accommodating as were all

do a great job anything you want at reception they will do there best to do very polite staff room service also top notch nothing is ever a no when you ask looked after cases no problem even

we checked the tv in the room daily for information on events or even ordered room service

only available at the pool area, food not available anywhere in the hotel during the day, and no room service

and also bad room service

cleanliness and room service was superb

room service menu not the best

prices for the room service are not so cheap