room service was very good and the 3 elevators were quick.

when we called the reception for water they said there's no room service, that we were welcome to buy it downstairs or even buy it in a supermarket

the room service came in while i slept but i assume thats not their fold.

great price, lovely staff, great sized clean rooms and lovely rooftop pool area

it was my first time in an adults only hotel and found it so quiet and peaceful

room service ladies did great

stunning hotel, beautiful vibes, lovely rooms and pool area

also the gym has all you need to make your stay that little bit more active and burn all the calories

glass of champagne on check in best hotel breakfast i ve had abroad great pool & heated good gym rooms nice and a good shower indoor pool on site

pool bar had good selection of food and drinks and the good quality

room service was ok

b'fast and lunch choice selection,helpfulness of reception and room service staff.

like some other reviews the rooms and bathrooms were cleaned very well by room service who deserve credit for their hard work, however the bathrooms could do with a makeover

the daily room service was impeccable, and the housekeeping staff were absolutely perfect - kind, helpful,

equipment in the gym mostly defective

day our room service was skipped, but we could have used a change of two of the towels

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

room service excellent. front desk excellent.

no room service

no option for room service

see above , room service poor - not all persons can use and scan menus in rooms - found same difficult to use

pool, 24 hour room service, enough sunbeds for everyone, aqua aerobics in the morning, piano and champagne at

cheap room service was very convenient, and all the staff were friendly and

room service was also usually very late in the day

location, comfortable beds , cleanliness, room service, brilliant breakfasts staff , especially the help we received from inma , she is

breakfast was great. a lot to choose from. location is great. room service was top notch!

isn't great for a 5 star hotel we ordered room service dinner one night n had to return it

we had items stolen from the room by room service, and when we spoke to the staff they told us that it wouldn't have happened

had room service for tea due to a tummy upset the water was warm, i didn't report it until the next day

location was excellent and the staff was so helpful. room service was top notch

no food available after 9pm. no room service after 9pm.

anks for the chocolates every time you entered

room service was always clean and neat

kettle to make tea in the room bar and room service closed 11 pm pay if you required ice to the room no waiter service at the sun beds on

of food for room service was bad

the room service was really good. rooms are clean, and the view is great.

way the spa works isn t great as a member of staff needs to unlock the door to let you into the pool area

80m to kids

major but one of the pools was never used because it wasn't heated and seemed like a waste of a pool

exellent cousine, we liked the pool&jakuzzi and the pool bar and evening events at the lobby

room was clean, room service daily

clean room. daily room service. indoor heated pool, sauna and steam room.

with the all inclusive package the mini bar and the spa was free of charge

was sparsely accommodated, daytime activities were in place and evening entertainment, including kids club

cleanliness. lovely spa and new infinity pool

room service staff

ple beds) and customer service

the gym could do with modernisation, as some of the equipment was broken

thought adults only would be much better offering over

breakfast was amazing

room service

view and room service clean sheets etc

very small issue with young pool supervisor who shouted at us for bringing glass vs plastic to the pool, which incidentally the

perfect breakfast and dinner! nice location! friendly staff!

the vast majority of guests were retired british people who queued for the pool from 9am!

staff extremely helpful an polite exceptionally clean room service fantastic great food an plentiful with good selection pools are fantastic an very

water in the heated pools and jacuzzi can be warmer when the weather is not great room service food was not the best but they sent another plate to rectify the coffees that i took

staff was professional helpful and friendly, the hotel was spotless clean, room service - excellent

great breakfast and dinner. extremely helpful staff, clean room. close to the ocean.

recommend a massage), good food

rooms more than adequate and very clean great breakfast choice pool area big

was impeccably clean and the pool area was open, beauty of overlooking the sea but the convenience of a

breakfast was amazing so much choice. really enjoyed it.

great choice at breakfast. pool bar meals were nice. entertainment was good.

breakfast and dinner were exceptional, the staff was really friendly and helpful

they are always ready to meet your needs, from room service to fixing small issues that we had

we were very impressed with the cleaning staff and room

the room service selection was poor

room service food quality, again not really 5*

room service food was also very good

great room service

location, room, pool, daily room service.

they are from a pumping machine - description on booking mentions room service, when we called the reception there was none

animation team were great fun by the pool

all 3 pools areas had sufficient number of sun beds and kids pool was great fun for our son

the room and the room service was excellent. th breakfast buffet was also excellent.

and room service was not up to 4* standart

ru the webapp available on the premises) and it was top notch

also we tried the room service

the downstairs bar area where entertainment is held could do with some refurbishing

rrors never cleaned

rooms, excellent room service

terrible room service

great entertainment/ super staff/ great food /excellent room service

parking on site was small and impossible to get a spot

d not seem fresh)

room service was quick, good and surprisingly inexpensive

dinner, pool complex, room service

room service options were limited and the quality was not great

dinner by reservation and with a dress code is annoying

bad room service, coffee pads were not replaced

i found the pool side food really excellent but the room service food seemed to more emphasize quantity over culinary finesse; i though the pool side

room service failed two times to bring water and coffee first time it came when i asked for it at

the room service food was also a poor quality

looks like they really want to charge you for any

room service menu is limited and pretty basic

massive rooms and bathrooms, plenty of facilities, great room service and cleanliness and lovely staff

could be described in its best scenario as a big, old-style, 4 stars hotel with minimum room service and no sufficient middle-age entertainment options

buffet food is okay but snack bar/room service was awful.

room service

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

serenity, tranquility, excellent facilities, kids happy, parents happy

ou

we loved the fitness classes offered everyday

) fee if a guest already had a spa treatment

room service was always very prompt and very friendly

room service menu is vague and gives no details what the dishes are

separate beds room service poor didn t feel room finish was to standard for the rating room wasn t clean

opening hours of the restaurants or room service could be extended given that there aren t any restaurants in a walking distance

room service took a while

room service food was ok but would have expected slightly better quality for the prices and to

food was provided on a room service basis

me awaiting so my daughter informs me)

we had room service a couple of times and the guys bringing our things were exceptional

room service could be more efficient

priced, food was terrible everything s was cold , room service wouldn t answer the phone until you called reception and asked them to call for us

room service food is also unexpectedly tasty and value for money

location, the room and it s view and concierge cynthia was very nice as well as the bar, room service, part of the reception staff

reception, room service, service in every single restaurant the hospitality was 10 out of 10

was friendly, wanted to help and solved problems immediately, we even had our room service seeing that my partner had a cold, arrange for a mint and chamomile tea on the house

staff were mostly ignorant they said they had room service

had room service in our room at extra cost because the breakfast restaurant was far away and too large

a call to room service was totally ignored

room service quick and very clean rooms

the lobby was impressive, the rooms and room service system was old and outdated, safe would not lock, clunky phone with no option to dial

good breakfast and very good room service

location was great, the room had a fantastic view of the ocean, the room service was prompt, the cleanliness of the room and the modern furnishings were spot on

although i could get room service

the room service is at the very high level and hotel infrastructure as such is impressive

i wish the room service menu had been a little more robust

room service food (except for the caesar salad) could have been better (+) biggest pro is the gastronomy, from the room service to the rooftop cocktails to el rincon, san ho, il boccacino and the royal breakfast - (-)room service team, never picked-up the phone when they are called (-)the only thing that would be great is a better room service menu but its a very minor thing. (-) but whenever we asked for that, they never brought it, and we had to order from the room service, and they charged us for it (-) food outside of fine dining on this side of the hotel - we were offered only room service (-)were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning (-)things in the car she sent the bellboy to make sure we don t leave without paying our outstanding room service amounts (-) we got room service on the 29th, 6pm (+) staff were attentive and the 24hour room service was great, building is very 'instagrammable' and has everything you need for a (-) i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it up myself

speedy wifi

i prefered rooftop pool, my wife liked the one near restaurant

the spa was incredible and we did a sports massage and also a mother to be massage - both treatments

the pool area was clean and the staff was friendly

room service a little slow on the first evening but they gave us a complimentary bottle of bubbly

room service was very nice and had really good food with good selections

the food, be it breakfast, lunch, dinner or room service was first class

the phone line was always busy so several times we were unable to order room service

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt

the room service charged 3 for ice cubes

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

the best menu was the room service menu but that ment having to eat in your room

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

room service was exquisite

the restaurant menu is a little too fussy for half board but they allowed us to order off the room service menu which was very accommodating

a drink after dinner in the evening which is sad as the restaurant and food is excellent and the room service isn t quite good enough as its cool when it arrives but is served very

breakfast options were great, the room service was quick and on time, and i highly recommend royal gardens

room service was excellent , room was excellent , pool was excellent . food was excellent

the room service is also excellent, they cater to your every need and they are very fast in delivering

free parking is also a great bonus

wifi did not work 100% in the room

wifi was a bit unstable.

easy access from tenerife south airport

parking not ideal abandoned dirty lot

there is a lot of gravel in the parking and the car skidded hardly while leaving the ramp

we had dinner there and was very good, breakfast was good also, staff very gentle

clean and cosy room, fabulous views from any point of the hotel, nice breakfast, very delicious homemade dinner prepared by friendly cecilia, welcome drink from andrea

room, very big pool, amazing service and extraordinary view from hotel

utside it was fine

no wine glasses or cava glasses in the swim up room when rang for room service at 21:40 we were explained there was no more room service and that we would have to go

there was no room service, which i understand due to covid restrictions, but i don t understand why the mini

here again but for less money as the food wasn't that great either and not much variety on the room service menu

the room service menu and food could be improved

no room service in between, so if you are not hungry during the lunch and dinner hours - there is no

prices for the room service are not so cheap

room service menu not the best

room service was suggested

room service took about 45 minutes

however, we were really dissatisfied with room service food

room service for breakfast was expensive and food not upto standard toast was like rock and beans

i also enjoyed the food from the splash bar and of course room service

we checked the tv in the room daily for information on events or even ordered room service

arantxa they were make us feeling like getting home due to her kindness and lovely behavior - the room service, food, interior, location, etc

we were unable to call for room service as there was no answer so had to go to reception to get a response

the hotel is very basic with 'opening times' for the restaurant, the bar and the door, but it's lovely if you just want to get away from the chaos for a while and

the spa area is a bit dated.

the breakfast was only okay.

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

bathroom very small : door barely closed around toilet

whilst rooms were a little functional,

of an oven in the kitchen

for example, neither of the trash bins in the kitchen were labelled, so neither of the guests actually knew what to put in which, making the

rooms. pool. view. villa

wish we had time to enjoy the pool and scenery

they're no parking on site at the hotel, but plenty of free parking just down the road near the casino

easy to get a parking spot at the street

the owner went out of his way to create a parking space for our motorcycles close to the hotel

breakfast more than adequate hint: order a paella in advance (seafood/mixed) you will certainly not (-)breakfast was a tad stingy and threadbare -- but frankly for the money i can't really complain or (+) the dinner was good and breakfast big and delicious (+)real feel of tenerife away from the big resorts, staff are lovely, owner very friendly, excellent breakfast, if you want a cosy local small hotel its a great (+)nice owner, outstanding breakfast and best cafe con leche (+)good breakfast. very nice staff. (+) food was also very good - our deal included evening meal and breakfast (+) breakfast was included and was fantastic (+)in a very nice location a vullage you must see. good restaurant and ampull breakfast comfy bed (+)breakfast was very good with plenty to choose from

no parking - but there was street parking.

the room service was great and friendly

the cleaning team provided high standard room service and were extremely professional

however, we spent 2 partial days at the pool with kids and friends and is amazing

the gym was good but no instructions on the equipment in english on how to use them

loved the heated swimming pool

room service in the morning. the rooms were always very clean.

kids loved it and so did we, we will be

all family members have to finish their drinks before someone goes to the bar for refills only them to have to queue up with no system in place and people simply ignore the

was really comfortable, staff were friendly, hotel was exceptionally clean and breakfast and dinner were reasonable

clean, nice big rooms, beds for the kids were good size

the information on welcome pdf had incorrect times on room service and said room service menu didn't have any info on drinks either

could do with 24hr room service

good room service if you need or a generous buffet breakfast

charger was broken by the person who cleaned the room and not replaced not information about room service menu, plus room service stopping very early

no room service after 10 or tea/ coffee in room.

kettle, no water

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

great location with free parking

uld only have been a bit warmer for my taste) & sauna, great

great hotel with great bar & restaurant

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

lovely to have jacuzzi and outdoor hot pool after a days trek up the mountains

parking is free, in front of the hotel

table although the room was large) wifi very patchy breakfast disappointing

the spa is great, with a sauna and a jacuzzi

ry basic food and the room service and lunch food is below average)

another bottle and they said you ve had your allowance for the day so i had to pay 18 euros for room service to bring 2 bottles of water, disappointing for a 5 star

room service

room service was great and the place is still very beautiful with the palm trees and the moorish

room service patchy.

best one of el medano, clean, modern rooms and great staff, nice pool area

there is private parking without extra costs

the breakfast was great; reception very friendly

wish they would cut out the copyright free background music around the pool, it will send you crazy after a couple of days

you can ask for hot water from the bar but would have liked to be able to have a coffee or tea in the room