do a great job anything you want at reception they will do there best to do very polite staff room service also top notch nothing is ever a no when you ask looked after cases no problem even

arantxa they were make us feeling like getting home due to her kindness and lovely behavior - the room service, food, interior, location, etc

room service menu after 12am was poor

we checked the tv in the room daily for information on events or even ordered room service

the breakfast/room service food/restaurant food is all fantastic

cleanliness and room service was superb

prices for the room service are not so cheap

room service took about 45 minutes

only available at the pool area, food not available anywhere in the hotel during the day, and no room service

room service was suggested

there was no room service, which i understand due to covid restrictions, but i don t understand why the mini

no room service in between, so if you are not hungry during the lunch and dinner hours - there is no

here again but for less money as the food wasn't that great either and not much variety on the room service menu

excellent location, food and room service

the hotel is spotless clean, with daily room service, we always have our breakfast in the canteen with fantastic sea view and breeze all

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

the room service charged 3 for ice cubes

the best menu was the room service menu but that ment having to eat in your room

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

room service was exquisite

excellent quality breakfast and room service food

breakfast options were great, the room service was quick and on time, and i highly recommend royal gardens

excellent breakfast and room service

the room service is very fast to bring food to your room and anything you need

a drink after dinner in the evening which is sad as the restaurant and food is excellent and the room service isn t quite good enough as its cool when it arrives but is served very

the food, be it breakfast, lunch, dinner or room service was first class

fault if i had to find one is room service should be all night

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt

staff is super helpful and responsive, great room service as well as pool

not a huge thing but it would be great to have more local food options at the restaurants / room service - the parking exit doesn't have a great visibility of the oncoming traffic so would be

another bottle and they said you ve had your allowance for the day so i had to pay 18 euros for room service to bring 2 bottles of water, disappointing for a 5 star

room service, we ordered fresh milk, tea spoons and extra pillows were always helpful

room service

room service was great and the place is still very beautiful with the palm trees and the moorish

room service food (except for the caesar salad) could have been better (+) biggest pro is the gastronomy, from the room service to the rooftop cocktails to el rincon, san ho, il boccacino and the royal breakfast - (-)room service team, never picked-up the phone when they are called (-)the only thing that would be great is a better room service menu but its a very minor thing. (-) but whenever we asked for that, they never brought it, and we had to order from the room service, and they charged us for it (-) food outside of fine dining on this side of the hotel - we were offered only room service (-)were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning (-)things in the car she sent the bellboy to make sure we don t leave without paying our outstanding room service amounts (-) we got room service on the 29th, 6pm (+) staff were attentive and the 24hour room service was great, building is very 'instagrammable' and has everything you need for a (-) i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it up myself

i prefered rooftop pool, my wife liked the one near restaurant

gym and rooftop pool great bed very nice breakfast

the pool area was clean and the staff was friendly

loved the big selection of restaurants on site and multiple pools

sometimes it takes awhile to reach room service and menu is a bit limited.

hotels, food fair at best, good selection at buffet breakfast but hot options frequently cold, room service was poor quality and the restaurants we ate in on site were overpriced and

although i could get room service

room service food was terrible, not allot of options and no taste and the bread was burnt !

location was great, the room had a fantastic view of the ocean, the room service was prompt, the cleanliness of the room and the modern furnishings were spot on

room service is cheap but for a reason, it is terrible

staff were mostly ignorant they said they had room service

i was not feeling well one evening, there was no one to provide room service someone was to call in half hour to help, but call came much

a call to room service was totally ignored

had room service in our room at extra cost because the breakfast restaurant was far away and too large

room service food is also unexpectedly tasty and value for money

priced, food was terrible everything s was cold , room service wouldn t answer the phone until you called reception and asked them to call for us

was friendly, wanted to help and solved problems immediately, we even had our room service seeing that my partner had a cold, arrange for a mint and chamomile tea on the house

location, the room and it s view and concierge cynthia was very nice as well as the bar, room service, part of the reception staff

reception, room service, service in every single restaurant the hospitality was 10 out of 10

me awaiting so my daughter informs me)

i wanted to book room service twice, but the process was just long and annoying

room, buffet and al a carte) room service during the day and evening was promptly delivered and reasonably priced

food was provided on a room service basis

room service food was ok but would have expected slightly better quality for the prices and to

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

the breakfast and location

didn't use the spa or any of the other facilities

clear what was mini bar and what is complementary in the room

breakfast arrangements and a wide range of food

room service menu is vague and gives no details what the dishes are

room service was always very prompt and very friendly

separate beds room service poor didn t feel room finish was to standard for the rating room wasn t clean

gym, swim, food, late check out and room service all so

room service took a while

looks like they really want to charge you for any

we ordered a dinner on evening by the room service but they missheard the room number and the dinner didn't come until i called them

we used room service twice and we were disappointed with the food we were served

room service failed two times to bring water and coffee first time it came when i asked for it at

had a 20 hour journey then nearly 3 hours sorting out suites for myself and family ud83dude29 room service food appalling, not sure if this was because it was after 10 pm, however manager did

room service was very hit and miss. constantly failed to replenish tea and milk.

could be described in its best scenario as a big, old-style, 4 stars hotel with minimum room service and no sufficient middle-age entertainment options

room service menu is limited and pretty basic

avoid room service, although the service was prompt, the food was inedible

room service do not pick up the phone

also the room service people would knock on the door 4-5 times during the day starting from 8

room service whilst on all inclusive was 87 euro for breakfast!

room service options were limited and the quality was not great

room service was quick, good and surprisingly inexpensive

d not seem fresh)

terrible room service

rooms, excellent room service

great entertainment/ super staff/ great food /excellent room service

rrors never cleaned

rashers for breakfast were salty and eggs used for omelette funny taste could be oil they used.

and room service was not up to 4* standart

also we tried the room service

the room and the room service was excellent. th breakfast buffet was also excellent.

ru the webapp available on the premises) and it was top notch

we loved the quiet area next to the the swimming pool, the library that is next to this and the beautiful view from each corner of the hotel

location, room, pool, daily room service.

they are from a pumping machine - description on booking mentions room service, when we called the reception there was none

great room service

not many good sports channels either -if you are wanting to use the gym here, note that you have to reserve a session in advance as the gym is only big enough for a

the food is excellent and there is a lot of choices, we eat very very good food here on breakfast and also for dinner

we were very impressed with the cleaning staff and room

room service food quality, again not really 5*

the room service selection was poor

the room service menu was awful

room service should be less invasive. cleaning should also be more precise and less forgetful.

room service staff

gym was okay, but a few of the cardio machines have seen better days

gym very old and broken

looking forward to the trip and it certainly exceeded all of our expectations, food, drink, pool areas

the gym is pretty well kitted for what one would expect

clean room. daily room service. indoor heated pool, sauna and steam room.

room was clean, room service daily

spa facilities are exceptional ,and the adults only infinity pool is such an oasis

kids food area had no variety

good wifi

the room service was really good. rooms are clean, and the view is great.

friendly staff, excellent breakfast and dinner, reasonable price drinks at the hotel bar, room cleaned and towels changed

gym and spa amazing

great pools one very deep and other one suitable for all ages,kids pool on top deck great pool bar where you can get burgers hot dogs pizza chips and lovely cocktails ud83dude0a we were all

hotel , friendly staff , spotless clean , pool area lovely with pool bar and plenty of sunbeds

ok and it would have been nice to have some milk for a cup of tea in the morning, nothing that room service can't fix though

room service food choices 4

not free as in-room tea coffee top-up is free however mini bar in the room is not part of the room service

room service was excellent for eating in the room

we had to eat out and 1 night had room service

room service excellent. front desk excellent.

day our room service was skipped, but we could have used a change of two of the towels

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

no room service

no option for room service

the daily room service was impeccable, and the housekeeping staff were absolutely perfect - kind, helpful,

room service was ok

b'fast and lunch choice selection,helpfulness of reception and room service staff.

like some other reviews the rooms and bathrooms were cleaned very well by room service who deserve credit for their hard work, however the bathrooms could do with a makeover

plates taken very quickly at mealtimes, sometimes when not finished as busy with kids

kettle to make tea in the room bar and room service closed 11 pm pay if you required ice to the room no waiter service at the sun beds on

anks for the chocolates every time you entered

we got a little food poisoning from the room service breakfast

the room was very spacious. getting cakes with our room service coffee was a nice touch.

no food available after 9pm. no room service after 9pm.

room service ladies did great

the spa was also closed on our trip and the towel system at the pool could be better

many facilities available

spa and gym

the spa and the cocktails at the pool bar

room service was very good and the 3 elevators were quick.

when we called the reception for water they said there's no room service, that we were welcome to buy it downstairs or even buy it in a supermarket

the room service came in while i slept but i assume thats not their fold.

roof top pool and big rooms

adults only!

location, comfortable beds , cleanliness, room service, brilliant breakfasts staff , especially the help we received from inma , she is

pool, 24 hour room service, enough sunbeds for everyone, aqua aerobics in the morning, piano and champagne at

there is room service but as the hotel is huge, ordering food/beverages risk arriving luke warm

cheap room service was very convenient, and all the staff were friendly and

also, slow room service

room service in fact everything

isn't great for a 5 star hotel we ordered room service dinner one night n had to return it

we had items stolen from the room by room service, and when we spoke to the staff they told us that it wouldn't have happened

location was excellent and the staff was so helpful. room service was top notch

great service throughout hotel from reception desk and room service to restaurants and bars.

breakfast very simple

city life and the nearby national park for hiking, and it was a big plus that the hotel offered parking

wifi was a nightmare, it didn t work in our room

nice swimming pool

during the day the bar was open to buy drinks whilst sitting round the pool, and in the evenings the restaurant serves delicious homemade food

view and room service clean sheets etc

room service

- 15 or 30 minute walk the the two nicer beaches - spa area closes at 6pm

adults only made for a quiet rest

plenty of sun loungers around the pool with shade if required

water in the heated pools and jacuzzi can be warmer when the weather is not great room service food was not the best but they sent another plate to rectify the coffees that i took

staff was professional helpful and friendly, the hotel was spotless clean, room service - excellent

staff extremely helpful an polite exceptionally clean room service fantastic great food an plentiful with good selection pools are fantastic an very

spa facilities- jacuzzi and sauna pools dinner was great- different everyday

had a lot of facilities, shops, swimming pools, bars, spa and others

breakfast was excellent. the dinners were good too.

the breakfast was only okay.

the ambience, pool facilities, food and friendly staff.

room was comfortable, spa was relaxing and breakfast was lovely

bathroom very small : door barely closed around toilet

main bar and every night between 6pm to 8pm a pianist was dominating the place

didn't realize that adults only translates into old age home

this hotel has the best hotel gym i have ever seen

the area outside the dining room leading to the bar is bland and soulless

it has a very well appointed gym looking over the seafront

room service is good

was also surprised to see room service is only offered monday to friday

this included drinks room service spa and so forth

also, the room service was not perfect

no room service

beautiful hotel with a nice garden and a large parking

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

restaurant and bar weren't working so we had to search for other options in the village

uld only have been a bit warmer for my taste) & sauna, great

there is also a big parking lot

get wifi in my room i had sit either in the bathroom or by the door to the hallway, as it was too weak

sy free parking on street outside) + very friendly staff who genuinely want you to have a good stay

the wifi wasn t reliable while i was there.

parking spaces behind the hotel; spacious room; adequate breakfast

parking on street.

room equipment

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

ich we did not expect in january beside the little pool)

enjoyed the relaxing spa facilities

it reminded us of albergues for pilgrims on the camino de santiago, but with perfectly clean kitchen :) it is a true sanctuary for people seeking peace, beautiful localities, and friendly

i paid 50 euros to come back to the hotel

good communal kitchen. private parking.

of an oven in the kitchen

take a walk and day by the pool

they're no parking on site at the hotel, but plenty of free parking just down the road near the casino

parking is a bit difficult as it is public parking bays

a free parking is available very close

the owner went out of his way to create a parking space for our motorcycles close to the hotel

breakfast more than adequate hint: order a paella in advance (seafood/mixed) you will certainly not (-)breakfast was a tad stingy and threadbare -- but frankly for the money i can't really complain or (+) the dinner was good and breakfast big and delicious (+)real feel of tenerife away from the big resorts, staff are lovely, owner very friendly, excellent breakfast, if you want a cosy local small hotel its a great (+)nice owner, outstanding breakfast and best cafe con leche (+)good breakfast. very nice staff. (+) food was also very good - our deal included evening meal and breakfast (+) breakfast was included and was fantastic (+)in a very nice location a vullage you must see. good restaurant and ampull breakfast comfy bed (+)breakfast was very good with plenty to choose from

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

also had a nice small gym

the breakfast is excellent.

the breakfast wasn t fresh, all cooked meals felt precooked

traditional yet modern and clean accomodation. would recommend.good selection for breakfast.

the cleaning team provided high standard room service and were extremely professional

the room service was great and friendly

the ocean was simply amazing

the pool has warm water, quality equipment, and a bar next to the pool with a stunning offer of food and drinks

no wifi