room service food was terrible, not allot of options and no taste and the bread was burnt !

hotels, food fair at best, good selection at buffet breakfast but hot options frequently cold, room service was poor quality and the restaurants we ate in on site were overpriced and

good breakfast and very good room service

i wish the room service menu had been a little more robust

sometimes it takes awhile to reach room service and menu is a bit limited.

a call to room service was totally ignored

staff were mostly ignorant they said they had room service

had room service in our room at extra cost because the breakfast restaurant was far away and too large

room service is cheap but for a reason, it is terrible

room service quick and very clean rooms

room service food (except for the caesar salad) could have been better (+) biggest pro is the gastronomy, from the room service to the rooftop cocktails to el rincon, san ho, il boccacino and the royal breakfast - (-)room service team, never picked-up the phone when they are called (-)the only thing that would be great is a better room service menu but its a very minor thing. (-) but whenever we asked for that, they never brought it, and we had to order from the room service, and they charged us for it (-) food outside of fine dining on this side of the hotel - we were offered only room service (-)were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning (-)things in the car she sent the bellboy to make sure we don t leave without paying our outstanding room service amounts (-) we got room service on the 29th, 6pm (+) staff were attentive and the 24hour room service was great, building is very 'instagrammable' and has everything you need for a (-) i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it up myself

pool areas magnificent

really lovely staff, pools , spa and treatments were very high quality.

fantastic restaurants, pools, spa and gym

we loved the different pools we could go to along with pool bars but our favourite as being all adults was the roof top bar

priced, food was terrible everything s was cold , room service wouldn t answer the phone until you called reception and asked them to call for us

the room service was very good

reception, room service, service in every single restaurant the hospitality was 10 out of 10

was friendly, wanted to help and solved problems immediately, we even had our room service seeing that my partner had a cold, arrange for a mint and chamomile tea on the house

room service food is also unexpectedly tasty and value for money

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

the spa is missing a trick as we would have stayed all day but felt there was no drinks service

very kids friendly

clean pool perfect service

really beautiful garden with lakes and all the fauna… our daughter as well as the other kids loved feeding the ducks :) the service was outstanding, really kind and helpful

i wanted to book room service twice, but the process was just long and annoying

room, buffet and al a carte) room service during the day and evening was promptly delivered and reasonably priced

room service choices were a little lacking, however what we did eat from there was lovely

me awaiting so my daughter informs me)

more food options for the room service breakfast would have been nice, but it was sufficient

gym, swim, food, late check out and room service all so

separate beds room service poor didn t feel room finish was to standard for the rating room wasn t clean

room service menu is vague and gives no details what the dishes are

opening hours of the restaurants or room service could be extended given that there aren t any restaurants in a walking distance

room service was always very prompt and very friendly

we used room service twice and we were disappointed with the food we were served

room service menu needs to be extended, it is rather basic

there is complimentary daily bottle of water, reception didn't inform us nor room service brought to us we had to call every day

valet parking was free, no weird pressures to tip or not to tip, no hidden fees for room service or wifi - this hotel is doing the right thing for their guests and i would return here

had a 20 hour journey then nearly 3 hours sorting out suites for myself and family ud83dude29 room service food appalling, not sure if this was because it was after 10 pm, however manager did

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt

more room service room options would be nice

the phone line was always busy so several times we were unable to order room service

the food, be it breakfast, lunch, dinner or room service was first class

room service a little slow on the first evening but they gave us a complimentary bottle of bubbly

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

the best menu was the room service menu but that ment having to eat in your room

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

room service was exquisite

the room service charged 3 for ice cubes

room service was very hit and miss. constantly failed to replenish tea and milk.

room service menu is limited and pretty basic

room service

buffet food is okay but snack bar/room service was awful.

room service do not pick up the phone

everything from ordering room service to booking a taxi worked fine

room service options were limited and the quality was not great

dinner, pool complex, room service

dinner by reservation and with a dress code is annoying

room service was quick, good and surprisingly inexpensive

room service was excellent , room was excellent , pool was excellent . food was excellent

main restaurant food wasn t nice. room service was terrible.

excellent quality breakfast and room service food

breakfast options were great, the room service was quick and on time, and i highly recommend royal gardens

excellent breakfast and room service

great entertainment/ super staff/ great food /excellent room service

terrible room service

rooms, excellent room service

rrors never cleaned

great location. great kids area. great hk team.

the room and the room service was excellent. th breakfast buffet was also excellent.

and room service was not up to 4* standart

ru the webapp available on the premises) and it was top notch

also we tried the room service

hotel is adults only so it is quiet during the day but it is so peaceful and relaxing, night time

location, room, pool, daily room service.

they are from a pumping machine - description on booking mentions room service, when we called the reception there was none

great room service

the breakfast and dinner was always top notch

hotel great facilities lovely food didn t feel the need to eat elsewhere lovely roof top bar with amazing views all staff friendly and

they are always ready to meet your needs, from room service to fixing small issues that we had

room service food quality, again not really 5*

room service food was also very good

room service should be less invasive. cleaning should also be more precise and less forgetful.

we were very impressed with the cleaning staff and room

excellent room service and kind and hospitable staff

the hotel is spotless clean, with daily room service, we always have our breakfast in the canteen with fantastic sea view and breeze all

there was no room service, which i understand due to covid restrictions, but i don t understand why the mini

no wine glasses or cava glasses in the swim up room when rang for room service at 21:40 we were explained there was no more room service and that we would have to go

the room service menu and food could be improved

arantxa they were make us feeling like getting home due to her kindness and lovely behavior - the room service, food, interior, location, etc

we checked the tv in the room daily for information on events or even ordered room service

the food was delicious with loads of options, and room service was always quick and spot on

room service for breakfast was expensive and food not upto standard toast was like rock and beans

i also enjoyed the food from the splash bar and of course room service

however, we were really dissatisfied with room service food

room service took about 45 minutes

in the morning in the hallways because the housekeeping ladies were moving around with the hotel room service cart on the outdoor tile flooring

cleanliness and room service was superb

and also bad room service

room service staff

allowed at breakfast and lunch but not at dinner, slightly inconvenient sometimes but not a deal

was very quiet and relaxed due to it being adults only which is exactly what we were looking for

looking forward to the trip and it certainly exceeded all of our expectations, food, drink, pool areas

gym was okay, but a few of the cardio machines have seen better days

clean room. daily room service. indoor heated pool, sauna and steam room.

room was clean, room service daily

though for an improvised workout it

one back and upgrade my room staff very helpful and spa was

good selection of food at breakfast

the room service was really good. rooms are clean, and the view is great.

80m to kids

plenty of sunbeds available round the pool with great views

be nice to have the spa open a bit later in the evenings

being able to have sunchairs near kids pool and some parents left them alone there

no room service

room service excellent. front desk excellent.

day our room service was skipped, but we could have used a change of two of the towels

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

no option for room service

the daily room service was impeccable, and the housekeeping staff were absolutely perfect - kind, helpful,

room service was ok

like some other reviews the rooms and bathrooms were cleaned very well by room service who deserve credit for their hard work, however the bathrooms could do with a makeover

b'fast and lunch choice selection,helpfulness of reception and room service staff.

safe, minibar and wifi are extra

poor service had to keep ringing just to get housekeeping to top up shower gel unable to get room service later in

of food for room service was bad

the room was very spacious. getting cakes with our room service coffee was a nice touch.

anks for the chocolates every time you entered

no food available after 9pm. no room service after 9pm.

room service ladies did great

pool bar had good selection of food and drinks and the good quality

spa and gym

location, all the pool options, spa, gym, free water dispensers.

clean, spacious, lots of options at the breakfast buffet

the room service came in while i slept but i assume thats not their fold.

when we called the reception for water they said there's no room service, that we were welcome to buy it downstairs or even buy it in a supermarket

room service was very good and the 3 elevators were quick.

to use wifi in the room it is necessary to have blinds open, also one day we did not have wifi signal at

had to pay for wifi

cheap room service was very convenient, and all the staff were friendly and

see above , room service poor - not all persons can use and scan menus in rooms - found same difficult to use

there is room service but as the hotel is huge, ordering food/beverages risk arriving luke warm

also, slow room service

room service was also usually very late in the day

had room service for tea due to a tummy upset the water was warm, i didn't report it until the next day

room service in fact everything

location was excellent and the staff was so helpful. room service was top notch

we had items stolen from the room by room service, and when we spoke to the staff they told us that it wouldn't have happened

isn't great for a 5 star hotel we ordered room service dinner one night n had to return it

room service

view and room service clean sheets etc

my elderly mother here as the facilities and the staff do there utmost to cater for less able adults as well

spa area was not something to write home about

two bad things about our room was the air conditioning was a little weak and the wifi was non existant from there although it was brilliant once we got outside the door and all

staff extremely helpful an polite exceptionally clean room service fantastic great food an plentiful with good selection pools are fantastic an very

staff was professional helpful and friendly, the hotel was spotless clean, room service - excellent

water in the heated pools and jacuzzi can be warmer when the weather is not great room service food was not the best but they sent another plate to rectify the coffees that i took

breakfast was so nice with too many choices i ve gained 5lbs

lovely staff, 5 pools- 2 adult only, 1 rooftop, spa with treatments, great food, drink and

loud music for pool aerobics one hour everyday. but that's being very picky.

liked the location of the room, when the sun was no longer by the swimming pool you could go sunbath at the balcony

rooms more than adequate and very clean great breakfast choice pool area big

robe and slippers in my room, felt like i was staying in a luxury spa hotel, spa amenities available if you wanted to use those

was impeccably clean and the pool area was open, beauty of overlooking the sea but the convenience of a

view from the parking and the balcony is wonderful

breakfast of cereals, nuts, fruit, yoghurt, eggs, meats and pastries was superb

room was tidy and had good wifi

clean and cosy room, fabulous views from any point of the hotel, nice breakfast, very delicious homemade dinner prepared by friendly cecilia, welcome drink from andrea

quiet, beautiful, clean, great staff, really nice breakfast

very nice outdoor pool

indoor pool needs a little clean. mini bar empty.

fully equipped gym, very clean and enough equipment for a regular gym goer to get the job done

breakfast was good if you stick to the continental stuff

room was comfortable, spa was relaxing and breakfast was lovely

when i called to have our room service tray picked up after we were done with it, no one arrived

usekeeping) especially in villas 2)dinner time should be extended

room service is excellent

room service patchy.

easy access from tenerife south airport

was supposed to be parking at the hotel but it was full

the wifi wasn t reliable while i was there.

wifi

sy free parking on street outside) + very friendly staff who genuinely want you to have a good stay

great atmosphere, total serenity and calm. the pool, shared kitchen are great!

the kitchen is fully equipped and there is coffee and tea in the morning

well equipped commounal kitchen with several tables

rooms. pool. view. villa

of an oven in the kitchen

great hotel with great bar & restaurant

the hotel has parking and it is an ideal location if you have a car and want to explore the island - about 30+

there is also a big parking lot

great location with free parking

beautiful hotel with a nice garden and a large parking

everyday and we got plenty of sunshine

ich we did not expect in january beside the little pool)

wifi was only available in reception, would be nice to have in the rooms

in the garden there is small pool and a little friendly kitty to play with

there was a seating area at the reception, but not really a bar where you could have some drinks during the day

they're no parking on site at the hotel, but plenty of free parking just down the road near the casino

no parking - but there was street parking.

parking can be a challenge as in centre of village and so not much close by

parking is a bit difficult as it is public parking bays

easy to get a parking spot at the street

room service food choices 4

furthermore we had food at the mexican pool restaurant, the asian restaurant and room service

ok and it would have been nice to have some milk for a cup of tea in the morning, nothing that room service can't fix though

no spa treatments booked , again too much hassle with the app qr codes for everything, not even a room service menu - prob due to covid restrictions but not user friendly

room service options were limited given how many restaurants there are at the resort.

the room service was great and friendly

the cleaning team provided high standard room service and were extremely professional

heated pool, this is another plus

i liked that there was little kids pool for small children and that all of the rooms on the ground floor connecting to the pool

some hotel too) which was quite loud but this is something that is not dependent on amarilla golf residences

room service in the morning. the rooms were always very clean.

good breakfast, great choice of swimming pools.

only one minus-poor wifi in the

ckaged meat and stuff) wifi connection not the best, very weak at some parts of the

poor food selection, small gym, inflexible pool opening time

no room service after 10 or tea/ coffee in room.

the information on welcome pdf had incorrect times on room service and said room service menu didn't have any info on drinks either

charger was broken by the person who cleaned the room and not replaced not information about room service menu, plus room service stopping very early

room service breakfast was a bit poor, just toasted breads, ham, cheese, coffee and tea, no yoghurt

good room service if you need or a generous buffet breakfast