we had to be super picky, and stayed during the summer, it would be that there wasn't a full size pool - however, we were not staying there for this facility

parking is free, in front of the hotel

clean hotel, great breakfast, very polite staff. comfortable bed, very good wifi.

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

here was easy - near teide national park - from here you can go directly to paisaje lunar - parking was easy - nice rural peacful village, away from the massive tourism - nicely

staff, beautiful ocean view, perfectly clean room, comfy bed, convenient parking, good breakfast

ample parking space too

free, private parking

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

parking can be a challenge as in centre of village and so not much close by

parking is a bit difficult as it is public parking bays

easy to get a parking spot at the street

no parking - but there was street parking.

close to centre and plenty of 'on street' parking close by

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

hotel looks lovely, local and has both outdoor and indoor pool

spa area was also decent but could have been opened a bit longer in the evening

very nice outdoor pool

the spa, sauna, swimming pool, were nice too

uld have done with pool towels and hairdryer), the place was beautifully rustic, and lots of communal space

it reminded us of albergues for pilgrims on the camino de santiago, but with perfectly clean kitchen :) it is a true sanctuary for people seeking peace, beautiful localities, and friendly

access to kitchen

good communal kitchen. private parking.

take a walk and day by the pool

pool to be warmer

pool was cold, but we were told heating was being planned, and it was november

the swimming pool area is very nice, and the gardens are full of perfumed flowers; the room was clean and bed

hotel is uniquely rustic, with plenty of charm and character, the gardens and pool area are very nice and relaxing

excellent breakfast buffet, stunning property and location.

wifi

there is parking available behind and in front of the building

easy access from tenerife south airport

from gas station open 24/7

staff were great and very accommodating also had parking for the vehicle excellent

or lack of a better

room service can be much faster and more frequent

poor breakfast; terrible dining room service; very bare looking hotel; very few plants and just looked sad

no slippers? too late breakfast, average cleaning room service.

closing at 11pm, would have been better if could still sit in the bar and purchase drinks till at least

there is also a lovely bar on site with some music, which we did not see or enjoy as we only stayed one night

relaxing dj outside was so nice great beds out near the pool so comfortable

the breakfast was great; reception very friendly

very friendly and helpful staff, good breakfast

no room service after 10 or tea/ coffee in room.

could do with 24hr room service

room service breakfast was a bit poor, just toasted breads, ham, cheese, coffee and tea, no yoghurt

the information on welcome pdf had incorrect times on room service and said room service menu didn't have any info on drinks either

good room service if you need or a generous buffet breakfast

room service in the morning. the rooms were always very clean.

the staff at the kids club was great!

have to say ,our kids were asked to take off their floats in an empty swimming pool

the food was great, breakfast, lunch and dinner

liked the staff at the reseption, the pool and bars, everybody was friendly and helpful

the cleaning team provided high standard room service and were extremely professional

the room service was great and friendly

wifi and elevator does not work - hotel staff informed us in advance about these circumstances

also a very large and beautiful swimming pool available next to you

i like that they bring your drink to you when ordering at the pool bar -quiet

they are from a pumping machine - description on booking mentions room service, when we called the reception there was none

great room service

location, room, pool, daily room service.

every year is a little bit worse and the choices are smaller but still it is enough for hungry kids, specially ice

all 3 pools areas had sufficient number of sun beds and kids pool was great fun for our son

room service menu is limited and pretty basic

room service

could be described in its best scenario as a big, old-style, 4 stars hotel with minimum room service and no sufficient middle-age entertainment options

room service do not pick up the phone

buffet food is okay but snack bar/room service was awful.

great entertainment/ super staff/ great food /excellent room service

rooms, excellent room service

rrors never cleaned

terrible room service

the pool was very busy, the roof top terrace was lovely and peaceful

the room and the room service was excellent. th breakfast buffet was also excellent.

ru the webapp available on the premises) and it was top notch

and room service was not up to 4* standart

also we tried the room service

the staff the pool and the quietness

room service took a while

room service was always very prompt and very friendly

gym, swim, food, late check out and room service all so

room service menu is vague and gives no details what the dishes are

opening hours of the restaurants or room service could be extended given that there aren t any restaurants in a walking distance

water in the heated pools and jacuzzi can be warmer when the weather is not great room service food was not the best but they sent another plate to rectify the coffees that i took

staff extremely helpful an polite exceptionally clean room service fantastic great food an plentiful with good selection pools are fantastic an very

staff was professional helpful and friendly, the hotel was spotless clean, room service - excellent

great outside pool area, lovely balcony over looking the pool

had a lot of facilities, shops, swimming pools, bars, spa and others

all 3 options for breakfast were great

food was provided on a room service basis

more food options for the room service breakfast would have been nice, but it was sufficient

room, buffet and al a carte) room service during the day and evening was promptly delivered and reasonably priced

me awaiting so my daughter informs me)

room service food was also very good

room service food quality, again not really 5*

the room service selection was poor

room service should be less invasive. cleaning should also be more precise and less forgetful.

they are always ready to meet your needs, from room service to fixing small issues that we had

excellent breakfast and room service

excellent quality breakfast and room service food

loved the whatsapp messaging, it made ordering room service or anything else very very easy

room service was excellent , room was excellent , pool was excellent . food was excellent

the room service is also excellent, they cater to your every need and they are very fast in delivering

room service options were limited and the quality was not great

- the room service menu was not available in the room, and the app did not work

beautiful setting and grounds super comfy beds power shower in our room - excellent housekeeping room service regular fantastic breakfast buffet - one of the best pool service for food and drinks

we just went to eat out or ordered a room service - it was surprisingly

d not seem fresh)

room service failed two times to bring water and coffee first time it came when i asked for it at

we used room service twice and we were disappointed with the food we were served

there is complimentary daily bottle of water, reception didn't inform us nor room service brought to us we had to call every day

we all loved the gold room service and the free snacks etc in the upstairs pool area weee a real plus

looks like they really want to charge you for any

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

the room service charged 3 for ice cubes

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

the best menu was the room service menu but that ment having to eat in your room

room service was exquisite

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

the aqua fitness was excellent

location, territory, breakfast - all great

also, the sea front access, although a reason for staying, required a level of fitness to access other restaurants and shopping facilities which we just don t have in our

attentive and friendly staff , hotel restaurants and bar facilities

staff is super helpful and responsive, great room service as well as pool

room service was very nice and had really good food with good selections

the food, be it breakfast, lunch, dinner or room service was first class

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt

fault if i had to find one is room service should be all night

room service staff

breakfast lunch and dinner was nice, multiple pools to choose from, 5 out of the 7 nights i stayed

sometimes they played their music too high in the pool area

g nobody explained that we have to get a special card at the reception and bring it to the spa in order to receive beach/pool towels, and to reverse the process before check out

was very quiet and relaxed due to it being adults only which is exactly what we were looking for

location, the room and it s view and concierge cynthia was very nice as well as the bar, room service, part of the reception staff

the room service was very good

reception, room service, service in every single restaurant the hospitality was 10 out of 10

was friendly, wanted to help and solved problems immediately, we even had our room service seeing that my partner had a cold, arrange for a mint and chamomile tea on the house

room service food is also unexpectedly tasty and value for money

the lobby was impressive, the rooms and room service system was old and outdated, safe would not lock, clunky phone with no option to dial

staff were mostly ignorant they said they had room service

i was not feeling well one evening, there was no one to provide room service someone was to call in half hour to help, but call came much

room service quick and very clean rooms

the food that there is no room service

no room service

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

room service excellent. front desk excellent.

no option for room service

day our room service was skipped, but we could have used a change of two of the towels

room service

view and room service clean sheets etc

gym, pool, bar and location were great.

not enough beds round the pool

we chose to have breakfast and dinner at the hotel and it was the best choice

the room service was really good. rooms are clean, and the view is great.

and gym is really old

the wifi wasn t the best. maybe a little bit too pricey

lovely relaxation area and too great pools one very deep and other one suitable for all ages,kids pool on top deck great pool bar where you can get burgers hot dogs pizza chips and lovely

friendly staff, excellent breakfast and dinner, reasonable price drinks at the hotel bar, room cleaned and towels changed

the room service is at the very high level and hotel infrastructure as such is impressive

hotels, food fair at best, good selection at buffet breakfast but hot options frequently cold, room service was poor quality and the restaurants we ate in on site were overpriced and

sometimes it takes awhile to reach room service and menu is a bit limited.

room service food was terrible, not allot of options and no taste and the bread was burnt !

although i could get room service

side and around the hotel), spa and location.

the spa cannot be used unless you pay 12 euros per hour for the spa

we booked in january 2025, 2nd visit to this hotel, we got moved to las americas, to a none adults hotel, no family or call to say it was overbooked, the lady was nice who dealt with us, we

amazing food. beautiful pool area .

was impeccably clean and the pool area was open, beauty of overlooking the sea but the convenience of a

room service food (except for the caesar salad) could have been better (+) biggest pro is the gastronomy, from the room service to the rooftop cocktails to el rincon, san ho, il boccacino and the royal breakfast - (-)room service team, never picked-up the phone when they are called (-)the only thing that would be great is a better room service menu but its a very minor thing. (-) but whenever we asked for that, they never brought it, and we had to order from the room service, and they charged us for it (-) food outside of fine dining on this side of the hotel - we were offered only room service (-)were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning (-)things in the car she sent the bellboy to make sure we don t leave without paying our outstanding room service amounts (-) we got room service on the 29th, 6pm (+) staff were attentive and the 24hour room service was great, building is very 'instagrammable' and has everything you need for a (-) i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it up myself

the spa is lovely and really good massage

we went to the spa and was amazing as well

adults only - perfect hotel and location - 5 star all the way.

ch as vouchers for free vizit spa zone etc)

clean room. daily room service. indoor heated pool, sauna and steam room.

room was clean, room service daily

the location was excellent right across from the beach and close to all bars, restaurants and supermarkets

some bar staff were quite rude and unfriendly - and this was in times when it was not even busy.

wifi did not work in the room at all restaurant staff

the room service came in while i slept but i assume thats not their fold.

when we called the reception for water they said there's no room service, that we were welcome to buy it downstairs or even buy it in a supermarket

room service was very good and the 3 elevators were quick.

everything exept wifi

wifi is for now a day standard bad

room service ladies did great

poor wifi for connecting to computer and also for the in room google nest which didn't work

hotel, facilities and breakfast far surpassed my expectations

loved the breakfast and a great gym.

also allowed us late check out at no extra charge which was a nice touch

the daily room service was impeccable, and the housekeeping staff were absolutely perfect - kind, helpful,

b'fast and lunch choice selection,helpfulness of reception and room service staff.

room service was ok

like some other reviews the rooms and bathrooms were cleaned very well by room service who deserve credit for their hard work, however the bathrooms could do with a makeover

kids disco was too late. the chips at the pool bar were always underdone.

location was excellent and the staff was so helpful. room service was top notch

had room service for tea due to a tummy upset the water was warm, i didn't report it until the next day

breakfast was great. a lot to choose from. location is great. room service was top notch!

great service throughout hotel from reception desk and room service to restaurants and bars.

isn't great for a 5 star hotel we ordered room service dinner one night n had to return it

also, slow room service

see above , room service poor - not all persons can use and scan menus in rooms - found same difficult to use

cheap room service was very convenient, and all the staff were friendly and

pool, 24 hour room service, enough sunbeds for everyone, aqua aerobics in the morning, piano and champagne at

presently kept telling myself was some good exercise - having room service available is customer choice

room service could have a more spanish food specialities.

we got a little food poisoning from the room service breakfast

no food available after 9pm. no room service after 9pm.

the room was very spacious. getting cakes with our room service coffee was a nice touch.

kettle to make tea in the room bar and room service closed 11 pm pay if you required ice to the room no waiter service at the sun beds on

do a great job anything you want at reception they will do there best to do very polite staff room service also top notch nothing is ever a no when you ask looked after cases no problem even

the breakfast/room service food/restaurant food is all fantastic

we were unable to call for room service as there was no answer so had to go to reception to get a response

i also enjoyed the food from the splash bar and of course room service

room service for breakfast was expensive and food not upto standard toast was like rock and beans

excellent room service and kind and hospitable staff

excellent location, food and room service

there was no room service, which i understand due to covid restrictions, but i don t understand why the mini

no room service in between, so if you are not hungry during the lunch and dinner hours - there is no

the hotel is spotless clean, with daily room service, we always have our breakfast in the canteen with fantastic sea view and breeze all

only available at the pool area, food not available anywhere in the hotel during the day, and no room service

and also bad room service

cleanliness and room service was superb

room service menu not the best

prices for the room service are not so cheap