staff was professional helpful and friendly, the hotel was spotless clean, room service - excellent

water in the heated pools and jacuzzi can be warmer when the weather is not great room service food was not the best but they sent another plate to rectify the coffees that i took

staff extremely helpful an polite exceptionally clean room service fantastic great food an plentiful with good selection pools are fantastic an very

great outside pool area, lovely balcony over looking the pool

ybe more vegan options would be appreciated - not only

view and room service clean sheets etc

room service

nice pool area

very convenient for port. very clean and comfortable. excellent breakfast

gym equipment old needs updating

room service excellent. front desk excellent.

day our room service was skipped, but we could have used a change of two of the towels

no room service

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

no option for room service

work as a trainer in a gym so i have high

fantastic gym facilities

loud music for pool aerobics one hour everyday. but that's being very picky.

nice hotel with all facilities and adults only

spa was lovely

the room service was really good. rooms are clean, and the view is great.

gym was a little bit old and not very well mantained

spacious room, good breakfast. excellent spa and a great location.

2 people never an issues getting sun loungers & really lovely spa with good facials & massages breakfast was really nice & fresh with a fantastic

the pool area

room service staff

nice pool areas

our room was located in front of the pool so it made it super easy for us to go the pool and back to the room again when needed

breakfast lunch and dinner was nice, multiple pools to choose from, 5 out of the 7 nights i stayed

loved the restaurant such a good variety of food and pool area lovely

clean room. daily room service. indoor heated pool, sauna and steam room.

room was clean, room service daily

some gym equipment didn t work very well but a minor disappointment, overall we were impressed

we couldn t use the kids play area because it was for kids from 4 yo and always closed the indoor pool was not allowed

food wasn't very tasty to me, but not bad

room service was very good and the 3 elevators were quick.

when we called the reception for water they said there's no room service, that we were welcome to buy it downstairs or even buy it in a supermarket

the room service came in while i slept but i assume thats not their fold.

wifi is for now a day standard bad

stated adults only hotel ,this was not the case as 13 year old were staying with parents

room service ladies did great

heated jacuzzi pool was great, gym and spa also good

heated jacuzzi pool was great, gym and spa also good

glass of champagne on check in best hotel breakfast i ve had abroad great pool & heated good gym rooms nice and a good shower indoor pool on site

a, gym, bar, live music and etc), so everyone can find something enjoyable

isn't great for a 5 star hotel we ordered room service dinner one night n had to return it

great service throughout hotel from reception desk and room service to restaurants and bars.

breakfast was great. a lot to choose from. location is great. room service was top notch!

had room service for tea due to a tummy upset the water was warm, i didn't report it until the next day

we had items stolen from the room by room service, and when we spoke to the staff they told us that it wouldn't have happened

there is room service but as the hotel is huge, ordering food/beverages risk arriving luke warm

also, slow room service

cheap room service was very convenient, and all the staff were friendly and

location, comfortable beds , cleanliness, room service, brilliant breakfasts staff , especially the help we received from inma , she is

presently kept telling myself was some good exercise - having room service available is customer choice

room service food was also very good

we were very impressed with the cleaning staff and room

they are always ready to meet your needs, from room service to fixing small issues that we had

the room service selection was poor

the room service menu was awful

the daily room service was impeccable, and the housekeeping staff were absolutely perfect - kind, helpful,

b'fast and lunch choice selection,helpfulness of reception and room service staff.

room service was ok

like some other reviews the rooms and bathrooms were cleaned very well by room service who deserve credit for their hard work, however the bathrooms could do with a makeover

the hotel has activities for the kids and adults

they are from a pumping machine - description on booking mentions room service, when we called the reception there was none

great room service

location, room, pool, daily room service.

not enough choice for breakfast

both the restaurant and the bar staff were first-rate

the room and the room service was excellent. th breakfast buffet was also excellent.

ru the webapp available on the premises) and it was top notch

also we tried the room service

and room service was not up to 4* standart

together with a complimentary welcome drink at the bar in the evening

of food for room service was bad

poor service had to keep ringing just to get housekeeping to top up shower gel unable to get room service later in

room service was always clean and neat

no food available after 9pm. no room service after 9pm.

anks for the chocolates every time you entered

rrors never cleaned

rooms, excellent room service

terrible room service

great entertainment/ super staff/ great food /excellent room service

parking on site was small and impossible to get a spot

the quality of wifi in my room 14 was poor despite wifi-amplifiers

wifi

bed was a bit to hard, wifi dosent work well

uld be a bit more varied); wifi was ok in the room

dinner, pool complex, room service

- the room service menu was not available in the room, and the app did not work

room service options were limited and the quality was not great

also the room service people would knock on the door 4-5 times during the day starting from 8

room service was quick, good and surprisingly inexpensive

room service do not pick up the phone

room service menu is limited and pretty basic

buffet food is okay but snack bar/room service was awful.

avoid room service, although the service was prompt, the food was inedible

massive rooms and bathrooms, plenty of facilities, great room service and cleanliness and lovely staff

private parking

great breakfast

ke swimming pool)

the parking available, the quiet

location. would be great views if there weren't a noisy parking in front

there is complimentary daily bottle of water, reception didn't inform us nor room service brought to us we had to call every day

valet parking was free, no weird pressures to tip or not to tip, no hidden fees for room service or wifi - this hotel is doing the right thing for their guests and i would return here

we all loved the gold room service and the free snacks etc in the upstairs pool area weee a real plus

the room service food was also a poor quality

room service menu needs to be extended, it is rather basic

opening hours of the restaurants or room service could be extended given that there aren t any restaurants in a walking distance

room service took a while

gym, swim, food, late check out and room service all so

separate beds room service poor didn t feel room finish was to standard for the rating room wasn t clean

room service menu is vague and gives no details what the dishes are

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

the place was great so good for kids

what made our stay exceptional was gemma the kids club caregiver

pools were exceptional - staff were fantastic- breakfast was comprehensive, served in a great location - a wide variety of dining locations gives

ke g&t) cos it's a 5* hotel

me awaiting so my daughter informs me)

more food options for the room service breakfast would have been nice, but it was sufficient

room service could be more efficient

all 3 options for breakfast were great

room service food was ok but would have expected slightly better quality for the prices and to

was friendly, wanted to help and solved problems immediately, we even had our room service seeing that my partner had a cold, arrange for a mint and chamomile tea on the house

priced, food was terrible everything s was cold , room service wouldn t answer the phone until you called reception and asked them to call for us

reception, room service, service in every single restaurant the hospitality was 10 out of 10

location, the room and it s view and concierge cynthia was very nice as well as the bar, room service, part of the reception staff

room service food is also unexpectedly tasty and value for money

room service is cheap but for a reason, it is terrible

i was not feeling well one evening, there was no one to provide room service someone was to call in half hour to help, but call came much

room service quick and very clean rooms

the lobby was impressive, the rooms and room service system was old and outdated, safe would not lock, clunky phone with no option to dial

the food that there is no room service

room service was difficult to order

good breakfast and very good room service

i ordered a bottle of wine through room service in the app and it was never acknowledged

the room service is at the very high level and hotel infrastructure as such is impressive

although i could get room service

room service food (except for the caesar salad) could have been better (+) biggest pro is the gastronomy, from the room service to the rooftop cocktails to el rincon, san ho, il boccacino and the royal breakfast - (-)room service team, never picked-up the phone when they are called (-)the only thing that would be great is a better room service menu but its a very minor thing. (-) but whenever we asked for that, they never brought it, and we had to order from the room service, and they charged us for it (-) food outside of fine dining on this side of the hotel - we were offered only room service (-)were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning (-)things in the car she sent the bellboy to make sure we don t leave without paying our outstanding room service amounts (-) we got room service on the 29th, 6pm (+) staff were attentive and the 24hour room service was great, building is very 'instagrammable' and has everything you need for a (-) i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it up myself

we went to the spa and was amazing as well

pool is beautiful, fantastic service delivered by all staff

we also preferred the kitchenette and laundry facility provided in the room

t i'm being picky!)

the spa, sauna, swimming pool, were nice too

breakfast was ok but can be improved. air conditioning system needs to be renewed.

the restaurant and breakfast

it also have a spa which unfortunately we did not have time to enjoy

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

of an oven in the kitchen

whilst rooms were a little functional,

it reminded us of albergues for pilgrims on the camino de santiago, but with perfectly clean kitchen :) it is a true sanctuary for people seeking peace, beautiful localities, and friendly

well equipped commounal kitchen with several tables

kitchen was handy and decently equipped

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt

staff is super helpful and responsive, great room service as well as pool

room service was great and always brought us buckets of ice etc

the food, be it breakfast, lunch, dinner or room service was first class

room service was very nice and had really good food with good selections

the best menu was the room service menu but that ment having to eat in your room

the room service charged 3 for ice cubes

room service was exquisite

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

excellent quality breakfast and room service food

main restaurant food wasn t nice. room service was terrible.

room service was excellent , room was excellent , pool was excellent . food was excellent

staurant

loved the whatsapp messaging, it made ordering room service or anything else very very easy

the owner went out of his way to create a parking space for our motorcycles close to the hotel

close to centre and plenty of 'on street' parking close by

parking is a bit difficult as it is public parking bays

no parking - but there was street parking.

parking can be a challenge as in centre of village and so not much close by

there was no room service, which i understand due to covid restrictions, but i don t understand why the mini

no room service in between, so if you are not hungry during the lunch and dinner hours - there is no

no wine glasses or cava glasses in the swim up room when rang for room service at 21:40 we were explained there was no more room service and that we would have to go

excellent location, food and room service

the hotel is spotless clean, with daily room service, we always have our breakfast in the canteen with fantastic sea view and breeze all

the breakfast/room service food/restaurant food is all fantastic

we were unable to call for room service as there was no answer so had to go to reception to get a response

room service for breakfast was expensive and food not upto standard toast was like rock and beans

we checked the tv in the room daily for information on events or even ordered room service

the food was delicious with loads of options, and room service was always quick and spot on

only available at the pool area, food not available anywhere in the hotel during the day, and no room service

in the morning in the hallways because the housekeeping ladies were moving around with the hotel room service cart on the outdoor tile flooring

and also bad room service

room service was suggested

prices for the room service are not so cheap

the room service was great and friendly

the cleaning team provided high standard room service and were extremely professional

however, we spent 2 partial days at the pool with kids and friends and is amazing

the gym was good but no instructions on the equipment in english on how to use them

loved the heated swimming pool

room service in the morning. the rooms were always very clean.

kids loved it and so did we, we will be

all family members have to finish their drinks before someone goes to the bar for refills only them to have to queue up with no system in place and people simply ignore the

was really comfortable, staff were friendly, hotel was exceptionally clean and breakfast and dinner were reasonable

clean, nice big rooms, beds for the kids were good size

the information on welcome pdf had incorrect times on room service and said room service menu didn't have any info on drinks either

could do with 24hr room service

good room service if you need or a generous buffet breakfast

charger was broken by the person who cleaned the room and not replaced not information about room service menu, plus room service stopping very early

no room service after 10 or tea/ coffee in room.

kettle, no water

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

great location with free parking

uld only have been a bit warmer for my taste) & sauna, great

great hotel with great bar & restaurant

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

lovely to have jacuzzi and outdoor hot pool after a days trek up the mountains

parking is free, in front of the hotel

table although the room was large) wifi very patchy breakfast disappointing

the spa is great, with a sauna and a jacuzzi

ry basic food and the room service and lunch food is below average)

another bottle and they said you ve had your allowance for the day so i had to pay 18 euros for room service to bring 2 bottles of water, disappointing for a 5 star

room service

room service was great and the place is still very beautiful with the palm trees and the moorish

room service patchy.

best one of el medano, clean, modern rooms and great staff, nice pool area

there is private parking without extra costs

the breakfast was great; reception very friendly

wish they would cut out the copyright free background music around the pool, it will send you crazy after a couple of days

you can ask for hot water from the bar but would have liked to be able to have a coffee or tea in the room