is ongoing works till march to update the restaurant, we also had room service when we didn t order anything which woke us up but can t complain the room view

it was low season) there was a much more extensive restaurant menu, all of which was available at room service

we asked for more tea and coffee, which we got and towels outside our door as we had opted out of room service, which it was nice to have the choice

the same via room service costs a bit less

we would have liked information in the room on the room service available, or explanation of the procedure for replacing towels

we ordered room service which was lovely

slight mishaps with the room service but nothing seriously negative to report

friendly and professional, accomodation fantastic, view from room was amazing, both restruat and room service was brilliant

room service and breakfast

and a private balcony, we ate our evening meal in our room and it wasn't overpriced as sometimes room service can be staff were polite and breakfast was

room service breakfast order got forgotten somehow but the staff were great about fixing it and

from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams, everyone we met was

we wer booked for bb but ordered room service for dinner and breakfast and on both occasions both wer frozen and the staff done

would have been great to have had more room service options served throughout the day/evening

the hotel it amazing swimming rooms ect but room service need looked at as food was cold

helped us with an early check in as we arrived too early and we re very understanding and even grabbed us an iron

all staff get 10/10 bar staff, owners, dj, security and even the cleaners we only met through passing in the morning

bar downstairs for a good few pints, then stumble upstairs for a decent sleep

place ok. parking ok location good

the location was ideal and the bar was really good

room service (to me this is a bonus) (-)no room service due to staff shortages (-)clean decking on balcony very loose could be dangerous need to get rid of spiders webs and weeds room service breakfast was late and poached egg was hard boiled (-) also there is a 5 charge for room service regardless of the price of food you order

meal in the bar in the evening, and really friendly staff

lovely place to take your wife for a wee let her hair down and night away from cleaning the kids wee

clean tidy, good bar and good menu. amazing shower

dirty/oily marks on the sheets - perhaps a problem with the laundry

had room service clean and replenish complimentary tea/coffee everyday

willing to pay more money, answer i got was they were fully booked, in the morning we had ordered room service for breakfast, got charged 5 each for 2 trays when we only got 1 tray brought to our

light in the room was flickering, if you wanted room service which was dear enough you had ro pay 5 a person for the service itself

residents bar and no room service despite the hotel website saying that this was available 24hrs a

i know we may be asking too much but it would have been amazing if we could have got room service

requested for room service and it came 20 minutes late plus orange juice was missing

mixed messages from staff, day 1 - room service breakfast ordered did not turn up, day 2- told breakfast on till 11

the evening meal wasn't quite up to par - but they were having to serve room service rather than in the lounge

breakfast was great, could pay extra for cooked but continental breakfast generous nice staff, room service, record player nice touch bottle of water in room toiletries were

room service we used three times just for a jug of water which took quite a while and opted for

the bar is a happy place for both locals and visitors

our welcome was warm and informative, the feel in the bar and restaurant fun and inclusive, the view from the room beautiful and breakfast excellent

great location with good food, nice bar and excellent communications with staff

charming property and bar

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

no room service for 3 days

towels were not changed in our room service

were told no room service,or undisturbed for one or two night stays

previous reviews are correct we didn't even have towels and when i asked the room service maid she couldn't understand me

room service would have been good since we were travelling with our dog

there wasn't any bar snacks or room service, it was a mini honeymoon break so we just wanted to be pampered

some sort of lunch or daytime room service would be good as there isn t much near by

room service

they didn t offer room service when we stayed

the hotel said they couldn t offer room service as short staffed

no room service and nowhere to buy

room good size, nice to room service when travelling alone.

there is a disabled lift but none other so you may need room service to carry bags

staff friendly and helpful room service was great, food awesome

i don t need a gym or pool, just a comfortable bed, good breakfast and a great location

inside is a gem of a place with great staff who really gave interest in our two kids

ev charger on car park

the food in the restaurant was very good and there's also kids menu available

the wifi was when it wanted to work, so instead i didn t bother

was good to have seperate room for kids. convenient location

even room service available for anything you want

we even had room service

great bar with excellent range of beers, spirits and wines

no wifi details in room shower needs to sit in bleach tv downstairs had pixel damage .

parking , reserved me a ground floor room on request, nothing to much problem for the staff

the room service food

on my second night i ordered room service & the food was better quality

room service menu not great

om the nineteenth menu) was really very good

room service was a tad expensive

loved the room service. also done a stable tour which was good

that was only the room service

we have stayed and will be returning as often as we can, the staff are amazing from reception to room service, this is a true relaxing break and i would highly reccomend to anybody considering

enjoyed the menu for room service .also breakfast was lovely in a lovely setting .

comfortable bed and we order room service and the food was awesome with reasonable price

did wait 1 1/2 hours for room service but when it was highlighted this was dealt with professionally and

food from room service was good and arrived quickly

very good room service and fantastic food

food is good, we had room service and restuarsnt dining

the good - i had one of the best room service meals i've ever had, pretty perfect duck with berry jus and truffle mash, followed by

the bar was also very welcoming in the evening particularly when it was raining outside

welcome from katerina in reception and in the bar area

wifi signal is not great.

i can't wait to come back i will be bringing my kids as well the view and location is breath taking

was great paul at reception and behind bar was exceptional

no room service

there was no room service, no food available in the afternoon

ordered room service for dinner, it took a very long time to arrive and was cold

working, so you have to walk via the exit stairs or be s rotes by a staff member to use the back room service lift

room service cleaners disturbance in the morning

and a special thanks to jack and the girls in room service, as we left behind a box containing jewellery, they managed to find and notify us

room was clean and daily room service

towels and room service each day

liked the fact that i felt secure and safe even tho we had room service, they cleaned everything and all my stuff was unmoved

no room service - we were arriving just before 9pm

loved the room service food was beautiful and good value, and loved having my breakfast in room in morning

excellent room service all night

room service is smashing too

room service was excellent and staff very friendly

good food from room service

overpriced, small rooms and no room service.

my only negative was room service came to the door 3x very early and frequently on sunday morning to gain access and

went to get away from all this madness lovely never opened the door again till room service next morning which was amazing dated room needs done up however done the job had a

no sockets in room very noisy room service took 2hours 30 mins to arrive

advertised room service selection did not operate at the times stated on the in room information

room was lovely but they don t provide room service so if you are there a few nights it s nice to get dirty crockery etc removed and

welcoming, top quality food and great for a diner, bed and breakfast break from the kids, 20 minutes from home

they allowed us an early check in and welcomed our dog, even offering to let him out in their yard in our absence

staff were open and friendly to kids and dogs and went above and beyond to support their guests travel packs and presentation of

staff went out of their way to accommodate our early check in for a wedding and the breakfast was superb

would be good if bar menu was extended/available early evening

cosy bar area, friendly staff and the food was fantastic

it would be good to have a bar menu as well as an a la cartel menu...

dinner menu on expensive side and would have preferred a lighter bar menu option in the evening which was not

the bar area is very small but cosy but if the place is at full capacity this could be over crowded

big plus is that they do room service, so breakfast in my room - tbh it could have been hotter but i think that's the price

the room service meal was also quick and delicious

2 minutes from airport, friendly staff, comfortable bed, delucious food and fast room service!

room service was quick and that you can order breakfast for the morning the night before with the

proximity to airport. bed was extremely comfortable. room service was good.

second visit it was room service, which was brilliant

very clean, comfortable bed, tasty food

limited menu, no food available after 9:30pm & no room service, breakfast was not good value for money and was not well done, eg one had to stand &

unsure if room service was available, even though we didn't want it

though the restaurant was full service there was no room service offered

like the room iron and trouser press i took breakfast room service excellent food in restaurant very good - asked for bread still waiting however i

breakfast excellent. room service very good. bar staff very friendly

room service and the food - partner had been in hospital and was not up to eating in the restaurant

room service, carpeted throughout, fab shower all modernised bar had all the latest drinks and very

swimming pool, good, parking good and room service was very

room service,the breakfast was superb and the garden bistro served delicious food

with the restrictions room and ensuite fab breakfast was a bit cold but understandable as room service only evening meal was excellent well done great

we couldn't contact anyone to let them know that our order of porridge had been missed from our room service breakfast - the lack of in room phone may very well be covid 19 related

from the welcoming check in, the delicious room service dinner, the beautiful garden views of the hotel grounds and magnificent peacock and

breakfast, great location for scenic walking

the warm welcome to excellent service / room service too

free wifi

cosy bar lounge with open fire

lovely full breakfast, and very friendly staff

we also had dinner in the bar of the hotel and the food was freshly cooked with very fast service and very reasonably priced,

we also ordered room service from the restaurant

room service breakfast 1st morning after our wedding was cold

got room service which was quick and tasty

ways a nice treat at hotels that offer it) and this hit the

staff were friendly, food and room service was great and felt really safe staying there as a solo female traveller - would

room service and the restaurant is fabulous

room service brought just the amount of food i wanted, found the portions a bit too much last time,

bright breakfast room service excellent

wifi could have been better

wifi was not working