we ordered room service which was lovely

all staff were helpful and room service staff were all very chatty and friendly and had a good laugh with them

slight mishaps with the room service but nothing seriously negative to report

the lovely weather the restaurant was fully booked so we had to wait 3 hours for a table or get room service

called room service around 9

from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams, everyone we met was

thing i found strange would be the small selection of food options within the room service menu

room service fee is high

would have been great to have had more room service options served throughout the day/evening

room service breakfast order got forgotten somehow but the staff were great about fixing it and

the music is crazy loud so i didnt sleep for a few days but went down into the bar to join instead

nice restaurant & bar down stairs & staff helpful

helped us with an early check in as we arrived too early and we re very understanding and even grabbed us an iron

inexpensive accommodation, wifi worked well, parking on-site

oh also, no wifi

room service was non existent for us

is ongoing works till march to update the restaurant, we also had room service when we didn t order anything which woke us up but can t complain the room view

room service was

we asked for more tea and coffee, which we got and towels outside our door as we had opted out of room service, which it was nice to have the choice

the same via room service costs a bit less

requested for room service and it came 20 minutes late plus orange juice was missing

we wanted to order room service and ask about the fan but we had to ring around the kitchen and the restaurant and

the evening meal wasn't quite up to par - but they were having to serve room service rather than in the lounge

room service at breakfast

mixed messages from staff, day 1 - room service breakfast ordered did not turn up, day 2- told breakfast on till 11

the bar is a happy place for both locals and visitors

great location with good food, nice bar and excellent communications with staff

they were all very pleasant and helpful and i liked how clean and comfortable the room was, good wifi and smart

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

our welcome was warm and informative, the feel in the bar and restaurant fun and inclusive, the view from the room beautiful and breakfast excellent

room service (to me this is a bonus) (-)no room service due to staff shortages (-)clean decking on balcony very loose could be dangerous need to get rid of spiders webs and weeds room service breakfast was late and poached egg was hard boiled (-) also there is a 5 charge for room service regardless of the price of food you order

i was a 'bit' to tall for the shower head location and the wifi is bad in some parts.

wifi was poor in our room past the butcher's shop

good restaurant inside, interior design of the hotel and the room, huge parking spaces, friendly

east to get to and easy parking . food close by !

willing to pay more money, answer i got was they were fully booked, in the morning we had ordered room service for breakfast, got charged 5 each for 2 trays when we only got 1 tray brought to our

had room service clean and replenish complimentary tea/coffee everyday

residents bar and no room service despite the hotel website saying that this was available 24hrs a

i know we may be asking too much but it would have been amazing if we could have got room service

light in the room was flickering, if you wanted room service which was dear enough you had ro pay 5 a person for the service itself

the wifi was when it wanted to work, so instead i didn t bother

ev charger on car park

welcome, good parking, lovely bedroom and shower room

excellent hotel , restaurant and bar with lovely staff

was good to have seperate room for kids. convenient location

no room service and nowhere to buy

room good size, nice to room service when travelling alone.

there is a disabled lift but none other so you may need room service to carry bags

staff friendly and helpful room service was great, food awesome

i requested an early breakfast, and there was no problem, they accommodated my request with no fuss

on my second night i ordered room service & the food was better quality

room service was a tad expensive

room service was great really quick, food was nice and the value for money with half board deal

the room service food

om the nineteenth menu) was really very good

we even had room service

even room service available for anything you want

another plus, you don t hear the noise of the busy bar downstairs when your in your room in the evening

parking is free on the street outside as well

expected and great value for money on waterfront with a bus stop outside hotel is also a busy bar and restaurant - no noise

standard of food delivery via 'room service' was appalling

comfortable bed and we order room service and the food was awesome with reasonable price

christmas decorations made it like a winter wonderland, i was upgraded to a 2 bed lodge for free room service available etc

got room service and the food was incredible however we weren t sure if we were allowed to put the

that was only the room service

food is good, we had room service and restuarsnt dining

more info in the rooms regarding menu / room service / how to access wifi

did wait 1 1/2 hours for room service but when it was highlighted this was dealt with professionally and

lovely big bed and bath plus was very warm and clean and good room service

the good - i had one of the best room service meals i've ever had, pretty perfect duck with berry jus and truffle mash, followed by

eakfast was scalable from 07 to 10am and dinner

working, so you have to walk via the exit stairs or be s rotes by a staff member to use the back room service lift

ordered room service for dinner, it took a very long time to arrive and was cold

there was no room service, no food available in the afternoon

clean and comfortable, room service and decent pub grub with choices.

they didn t offer room service when we stayed

there wasn't any bar snacks or room service, it was a mini honeymoon break so we just wanted to be pampered

fantastic room service

the hotel said they couldn t offer room service as short staffed

also room service menu advised to dial 0 but no phone in

also, on several occasions a member of staff came knocking on my door about room service i didn't order

room service would have been good since we were travelling with our dog

shut at 10pm and no room service for late snacks

previous reviews are correct we didn't even have towels and when i asked the room service maid she couldn't understand me

no room service for 3 days

very nice breakfast ordered from room service

excellent room service all night

very clean and efficient, room service made very easy and had an extremely relaxing nights stay

room service is smashing too

more choice on the room service menu

room was clean and daily room service

liked the fact that i felt secure and safe even tho we had room service, they cleaned everything and all my stuff was unmoved

and a special thanks to jack and the girls in room service, as we left behind a box containing jewellery, they managed to find and notify us

no room service - we were arriving just before 9pm

towels and room service each day

advertised room service selection did not operate at the times stated on the in room information

accessibility to airport and friendlly staff. plus best breaded mushrooms ever via room service!

were not many staff for room service , the receptionist had to bring the stuff by her self

went to get away from all this madness lovely never opened the door again till room service next morning which was amazing dated room needs done up however done the job had a

my only negative was room service came to the door 3x very early and frequently on sunday morning to gain access and

the room service meal was also quick and delicious

2 minutes from airport, friendly staff, comfortable bed, delucious food and fast room service!

and food in restaurant and room service late was 10 out of 10

proximity to airport. bed was extremely comfortable. room service was good.

were very helpful, room service swift and good value ,lovely staff in downstairs restaurant etc

oom service)

limited menu, no food available after 9:30pm & no room service, breakfast was not good value for money and was not well done, eg one had to stand &

unsure if room service was available, even though we didn't want it

second visit it was room service, which was brilliant

lack of room service of any type even during early evening.

it was nice that the hotel offered room service

breakfast excellent. room service very good. bar staff very friendly

room service, carpeted throughout, fab shower all modernised bar had all the latest drinks and very

room service and the food - partner had been in hospital and was not up to eating in the restaurant

like the room iron and trouser press i took breakfast room service excellent food in restaurant very good - asked for bread still waiting however i

lovely big, clean room. very helpful staff. room service was very nice and reasonably priced

location excellent ambiance lovely grounds and great room service

the room was fantastic, room service also fantastic

we hadn't booked a table for dinner on one stay but the whole restaurant menu is available for room service so we had dinner in our room which was delicious

very helpful front desk staff and lovely room service meal from the restaurant

we also ordered room service from the restaurant

got room service which was quick and tasty

room service was excellent

that was due to covid i am sure that service would have been excellent if allowed to open, and room service was available with drinks from the bar but it is not quite the same as the ambience

staff were friendly, food and room service was great and felt really safe staying there as a solo female traveller - would

another issue - we pre ordered breakfast for room service, i rocked the sourdough avocado and poached eggs for 9:30am, at 9:30am our room phone

downside of my stay was that there was no phone in the room so we had to go downstairs to order room service

shower no slip proof tiles or any sort of bath mat to put down, no food served after 8 even on room service

room service to lodges, no hot tub use after 9pm and hot tubs were very open so other guest walking

in restaurant the 2nd morning being buffet only - menu from room service on our first day was much better and food absolutely delicious

the warm welcome to excellent service / room service too

parking area ample and well lit

spa bath is good

lovely full breakfast, and very friendly staff

the restaurant and bar was awesome

wonderful room service and very helpful staff

that i didn't like it, but felt bar could have been better stocked e

fab breakfast and comfortable bed good wifi

it didn't have a bar where you could get a drink

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

there was not a single room service in entire week. and they don't provide soap.

had a lovely pizza from room service i excellent breakfast

had to go down to reception to order room service. no one answered phone

room was right outside the lift door. 10 room service charge.

maybe a fridge in the room with well stocked supplies and a menu to order room service