we were pleased to know alcoholic drinks could still be ordered to the room upon room service, as the current guidelines did not allow for these to be served in the bar/ restaurant

room service menu not great

nicole enjoyed the swimming pool, hot tub and the room

we had room service but the quality of food and service was excellent and staff very pleasant

room service was a tad expensive

standard of food delivery via 'room service' was appalling

we have stayed and will be returning as often as we can, the staff are amazing from reception to room service, this is a true relaxing break and i would highly reccomend to anybody considering

that was only the room service

amazing lodges just lovely we got room service and food was amazing i would recommend to a friend and will be

christmas decorations made it like a winter wonderland, i was upgraded to a 2 bed lodge for free room service available etc

wifi wasn't good in the rooms.

was good to have seperate room for kids. convenient location

easy to find and good parking

the wifi was when it wanted to work, so instead i didn t bother

lively atmosphere in bar and restaurant good value for money meals clean, spacious room free parking excellent

from greeting at arrival, beautiful room, quick room service, delicious food and most of all the staff were exceptional and very friendly

i had room service and that was also excellent food and service

food is good, we had room service and restuarsnt dining

food from room service was good and arrived quickly

lovely big bed and bath plus was very warm and clean and good room service

much staff as not many guests,so atmosphere was cold,restaurant closed,meals in bar area only,or room service,things were very basic and not a lot of it

clean and comfortable, room service and decent pub grub with choices.

ordered room service for dinner, it took a very long time to arrive and was cold

room service cleaners disturbance in the morning

working, so you have to walk via the exit stairs or be s rotes by a staff member to use the back room service lift

very nice breakfast ordered from room service

excellent room service all night

room service was excellent and staff very friendly

i got help with luggage up to room, call to make sure didn't need room service the day had the do not disturb sign on before housekeeping left for the day which

very clean and efficient, room service made very easy and had an extremely relaxing nights stay

the location was ideal and the bar was really good

oh also, no wifi

amazing blackout curtains, lighting great, free parking onsite

very customer friendly, clean bathrooms, parking, free internet, bar

there is ample parking

the room was fantastic, room service also fantastic

excellent room service. attention to detail

very helpful front desk staff and lovely room service meal from the restaurant

we hadn't booked a table for dinner on one stay but the whole restaurant menu is available for room service so we had dinner in our room which was delicious

lovely big, clean room. very helpful staff. room service was very nice and reasonably priced

the staff are very very helpful, and room service was excellent. lovely room also, great bead

also in the process of re-jigging their information menu on the tv so i couldn't access info for room service number; and the phone did not work

it's a great plus that this room does room service, the food is delicious and the service is fast

2 minutes from airport, friendly staff, comfortable bed, delucious food and fast room service!

the room service meal was also quick and delicious

liked the fact that i felt secure and safe even tho we had room service, they cleaned everything and all my stuff was unmoved

and a special thanks to jack and the girls in room service, as we left behind a box containing jewellery, they managed to find and notify us

no room service - we were arriving just before 9pm

towels and room service each day

room was clean and daily room service

24hr shop and starbucks, room service 24hr lovely

though the restaurant was full service there was no room service offered

very clean, comfortable bed, tasty food

second visit it was room service, which was brilliant

provided room service very quickly

from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams, everyone we met was

the hotel it amazing swimming rooms ect but room service need looked at as food was cold

from the warm welcome at check-in to the prompt and courteous room service, every aspect of my stay was handled with the utmost care and the lake view from the

when i called room service and house keeping , no one answered, which made me buy shampoo from the market

room service fee is high

we also ordered room service up to our room which came quickly and was delicious

no room service menu available in room despite introductory card indicating it should have been in the

went to get away from all this madness lovely never opened the door again till room service next morning which was amazing dated room needs done up however done the job had a

my only negative was room service came to the door 3x very early and frequently on sunday morning to gain access and

accessibility to airport and friendlly staff. plus best breaded mushrooms ever via room service!

kids loved breakfast, room service and the pool.

bar, restaurant, swimming pool all in one location, excellent room service and house keeping.

room service and the food - partner had been in hospital and was not up to eating in the restaurant

very nice room service menu

breakfast excellent. room service very good. bar staff very friendly

room good size, nice to room service when travelling alone.

no room service and nowhere to buy

there is a disabled lift but none other so you may need room service to carry bags

staff friendly and helpful room service was great, food awesome

wifi wasn t good. the signal was weak and couldn t really use it much.

the lovely weather the restaurant was fully booked so we had to wait 3 hours for a table or get room service

friendly and professional, accomodation fantastic, view from room was amazing, both restruat and room service was brilliant

had fantastic views we were in a suite which was very well maintained and tastefully decorated room service/ hotel restaurant plus coffee shop served good food at for what you got a very

slight mishaps with the room service but nothing seriously negative to report

all staff were helpful and room service staff were all very chatty and friendly and had a good laugh with them

in restaurant the 2nd morning being buffet only - menu from room service on our first day was much better and food absolutely delicious

room service didn t provide appropriate cutlery or condiments

room service to lodges, no hot tub use after 9pm and hot tubs were very open so other guest walking

breakfast if ordered via room service was a different menu than when in the restaurant, where we offered buffet only

another issue - we pre ordered breakfast for room service, i rocked the sourdough avocado and poached eggs for 9:30am, at 9:30am our room phone

the evening meal wasn't quite up to par - but they were having to serve room service rather than in the lounge

room service we used three times just for a jug of water which took quite a while and opted for

requested for room service and it came 20 minutes late plus orange juice was missing

mixed messages from staff, day 1 - room service breakfast ordered did not turn up, day 2- told breakfast on till 11

breakfast was great, could pay extra for cooked but continental breakfast generous nice staff, room service, record player nice touch bottle of water in room toiletries were

we even had room service

even room service available for anything you want

i needed wifi and they were experiencing problems; however, they went 'all out' to get me connected, free of

was worrying about on street parking but lots of spaces so not an issue

no private parking

room service a little expensive at 4 charge per person plus cost of food/drink

although we arrived too late for dinner, the room service was excellent

katherine and the rest of the team were fantastic and room service was delivered in less than 20 minutes

room service menu could have more choice

room service was available so we could relax in the room

the bar is a happy place for both locals and visitors

our welcome was warm and informative, the feel in the bar and restaurant fun and inclusive, the view from the room beautiful and breakfast excellent

had a great stay the facilities bar and food were exceptional the locals welcoming in the bar area and we ate in the restaurant

they were all very pleasant and helpful and i liked how clean and comfortable the room was, good wifi and smart

was ideally situated , with a lovely walk into helensburgh along the seafront for restaurants, bars and shops

ways a nice treat at hotels that offer it) and this hit the

restaurant, etc) due to how busy we were with wedding, but everything we did experience

got room service which was quick and tasty

place, great bed, great bathroom, very nice food and room service

ite, room service, staff, etc) was great

light in the room was flickering, if you wanted room service which was dear enough you had ro pay 5 a person for the service itself

willing to pay more money, answer i got was they were fully booked, in the morning we had ordered room service for breakfast, got charged 5 each for 2 trays when we only got 1 tray brought to our

residents bar and no room service despite the hotel website saying that this was available 24hrs a

had room service clean and replenish complimentary tea/coffee everyday

i know we may be asking too much but it would have been amazing if we could have got room service

room service (to me this is a bonus) (-)no room service due to staff shortages (-)clean decking on balcony very loose could be dangerous need to get rid of spiders webs and weeds room service breakfast was late and poached egg was hard boiled (-) also there is a 5 charge for room service regardless of the price of food you order

dirty/oily marks on the sheets - perhaps a problem with the laundry

the wifi in the rooms was hopeless - but 4g was available

breakfast and dinner were great and nice touch to keep dogs on seperate tables spaced out in the bar and also at breakfast to prevent any sniffing incidents

th two kids)

wonderful room service and very helpful staff

wifi band in our room

i have 2 kids with me, that means you have a little groceries with you

good wifi

that i didn't like it, but felt bar could have been better stocked e

the cleaning/room service staff is also very helpful and polite (consistently) (+) room service was lovely, the breakfast was really good (+)plaza glasgow and everything was brilliant and the staff were really helpful and friendly and the room service was (+)welcome call, welcome on site was great, room service was quick and lovely, help with parking great and all staff friendly and helpful (+)view, room temperature perfect, delicious tunnocks caramel wafer, nice touch ud83eudd70, room service collection option is great, had a drink in bar while we waited, again, great service (+)room service breakfast (+) the breakfast was very good too and the 24 hour room service was greatly received after attending a late gig (+) room service was fast sauna steam room jacuzzi and pool was a great extra (+) the room service and the breakfast was second to none (-) we had prosecco on arrival and ordered room service, everything delicious and beautifully presented , staff

for money has a spa and gym also food options the staff are very friendly kind and very helpful the room was very clean

great food in the restaurant, lovely spa and gym with free use, stunning views

and cooked breakfast staff were very friendly, nothing was too much trouble i used the spa facilities, pool, steam room and sauna again all very good, towels were freely available as was

has everything you need in one place, convenient parking and access to pool and gym is a great addition for guests

i ordered room service for dinner which arrived very quickly; and was faultless

maybe a fridge in the room with well stocked supplies and a menu to order room service

no early 6 am room service alright wbreakfast as mentioned in the room advice book.

room service, you had to ask for it

there was not a single room service in entire week. and they don't provide soap.

had to run downstairs for milk or it would come off room service

room service also available which incurred no extra charges

constant noise outside the room the room service ended too early

comfy bed nice sized room with lounge area good wifi and room service

unable to order food apart from room service cold sandwiches.

room was amazing room service was phenomenal as it was my partners birthday weekend clean rooms fresh linen on

room service was quick

staff and room service we had a very hygienic room and it was nice and clean

they have a car park underground so i wasn t worried about my car, and the hotel had a 24/7 room service and food, this was good when we were hungry late at night, thank yous all for making

room service and facilities.

i had room service once during my stay which was fantastic

very good room service

pizza from room service was awful!

the breakfast choice was excellent! room service was exceptional.

we ordered room service for our dinner and i must say for room service meals, it was above our expectations

didn t have room service would have liked breakfast in room

no room service or vending machines

air con or room service

room was perfect for my needs, i loved the shower with the overhead showerhead, and they had room service which was perfect and so good

free gym access, room service

had room service deliver a pizza at 3am and it was best pizza i have ever tried

the room was very clean and we'll equipped. we used room service which was excellent.

comfortable bed and quiet so we got a good sleep, good size tele in the room and clean bathroom, room service was quiet but punctual, good in-room facilities, also close to plenty of shops,

room service could have been cheaper.

we really enjoyed the food when we ordered room service twice

hand gels in lifts, one way systems and room service for less contact

an additional night so 3 nights in total but the daily room service could have been better

there being a card in the room to order breakfast as room service, it was not something the hotel currently offers, however breakfast in the dining room

do enough for you very polite it was a pleasure being here and i like the fact you can get room service and the fact you can contact through whatsapp

the room service didn't work

scount given and food was very good

room service was slow

room service menu could have a bit more choice

good room

the staff from receptionist to room service were very welcoming and polite