long time to get to use ,i did ask them where it was apparently a large order had gone into the kitchen before ours

it's nice hotel and my husband happy and my kids as well.

the odd night, very dog friendly (including in part of the restaurant) and increased number of ev chargers since our last stay (although there is a but

there was a large car parking area with ev charging points, however they hadn’t been advertised

bar food and atmosphere staff friendliness food great, clean everywhere and great

friendly staff great room service at 10pm was a great help after a long day lovely rooms

comfortable bed. great breakfast

stayed 2 nights at the village hotel chester the staff was really nice my kids messed up the room i spoke to a gentleman called donn he was so polite and professional and

great location for chester and the pool and gym facilities are lovely

easy check in and the staff were very helpful - excellent gym and pool.

a lovely clean, modern and very stylish hotel. bar food and breakfast were excellent.

no mini bar in the room lol 5 room service charge per trip

the excellent customer service and room service food

wifi shouldn't be restricted to 500mb

room - cosy, clean and very comfortable - pillows are amazing! room service & meal was lovely!

the cleanliness location parking fitness centre

overall good value for money. good wifi. very comfy beds

bar & restaurant staff absolutely lovely

the room was very good and the gym and fitness area was very well-equipped and with a jacuzzi, sauna and swimming pool

a good choice of food available in restaurant good breakfast the pool and gym were

we ate in the brasserie bar and the food was great and well priced, same with the drinks selection

kids enjoyed it , staff friendly and

the spa facilities are amazing

spa had no hot water when we visited, but they were waiting for it to be fixed

the spa was well organised, clean, with good facilities

had no complimentary tea or milk in room so had to pay for them with room service meals

easily woken up by room service next door late at night

no room service

free wifi good

were very helpful and friendly, wifi was good, breakfast was lovely, perfect location

the room lacked a hairdryer and the wifi signal was weak in room 55

swimming pool, decent breakfast, 10 minutes from chester town, 10 minutes from the zoo

the staff were fabulous so warm and helpful , the pool area was lovely and the breakfast for the money you cannot complain

nice friendly hotel free use of spa fantastic breakfast

lots of parking space

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

if it were not for that i properly would have been in the bar enjoyed

bar service was first class all through our stay and great prices too

staff were friendly and helpful had early check in which was a bonus

my kids said it was the best place they've stayed

loved the bath in the bed room and the whole room was just amazing! the bar was fab too just wow

good wifi reception

wifi address we were provided with did not exist, so we could not access the internet

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry facilities, immaculately clean and friendly staff

they treated us to drinks at the bar for our anniversary and we had a lovely card in the room

the noise might be a problem if you have kids who go to bed a bit earlier

late check out option is great especial for us as we had been on a works wine tasting event and

excellent location, fab spacious room, loved that the bar was 24hours plus breakfast was lovely.

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

the hotel had a beautiful aroma, and because they were suites with sofas , dining areas, and kitchens, if we didn’t feel like going out, we could just stay in and chill

to the flamingo room so instead of the room & bathroom we also had a separate sitting room with kitchen facilities

only criticism is having a table and a mirror to do hair i had to pull the kitchen table to the plugs for

we got upgraded to the spa which was beautiful

there’s even a small door for the kids to enter the room

for two and access to the spa facilities and the ability to have an early check in and a late check out

lots of choices for breakfast and staff were excellent

we had broken down on our way to the hotel, and the staff was so happy to help with drinks at the bar and made us very welcoming

the breakfast was very generous and more than we both could manage

rooms are on the ground floor, but quite a long walk from the entrance & breakfast area

staff, loved the style of the hotel, lots of great work stations all over the hotel and its dog/pet friendly

helpful staff and really great room with lots of space for our family - couple and two kids

comfy rooms and a good bar and lounge area. perfect location to see chester.

rooms that face the car park and over the gym can be susceptible to noise: gym classes commencing at 6

food menu not the best. hotel guests should not be asked to pay for gym use.

had a fantastic 3 night stay here,we didn't want room service as we like a lie in

excellent breakfast and free for kids

room service was slow and never turned up once for water and ive to the room .

didn't feel the hotel was great for kids/family

gym could do with some weights machines as well as cardio

food in the bar was very nice

, room ok with all in place such as toiletries bottled water, nice and clean, staff polite, free parking etc no issues observed would recommend

rooms clean, had room service meal nice, breakfast great

they have kids swimming lesson and kick you out of the pool

the bar staff were very smartly dressed and they helped with my husband's breakfast request straight

the pool was of a very high standard with added extras like a whirlpool and steam room

was very clean, good breakfast options, nice gym and spa

ce big grass area to play for kids) rooms were a good size

this isn't a kid friendly property, it's perfect for couples without kids or with older children

no dressings gowns yet they were advertised as being available

we required an early check in and they were very accommodating to this

of the staff were amazing, from checking in to the bar and restaurant staff they really went over and above to make our stay perfect rooms were lovely

the staff were fantastic from the warm welcome received when we first arrived to the knowledgable bar man at the end of the evening

friendly bar staff, best room, slant in the roof was cool. :)

were very friendly and accommodating, chatting over the app whilst on the way to facilitate an early check in

hotel bar and lounge was great, an open fire, pool table and selection of games made it very welcoming

jacuzzi bath, free pool table, wonderful garden where pets can run

attended the area for open golf championship so hotels were at premium prices

welcome from the receptionist, good service in the bar and restaurant (live music good but perhaps a tad too loud in the dining room), comfy beds

the perks were having access to a pool table, board games and a smart tv in such a cozy setting made the trip very relaxing

the kitchen was functional, as was the bathroom and the shower was great, with plenty of hot water

the kitchen in the lodge worked just fine

bed was comfy and had everything we needed in the kitchen

nothing really apart from no plug in the kitchen sink

it was very spacious and loved the open plan galley kitchen, dinning area and living room

keys to the room and a costa, spar, whs smith mcdonalds and a noddle bar right next door

have ev charging and a comfortable bed for the night, enroute to scotland this was a good call

i ended up going to mcdonald's even though i fancied something from the hotel kitchen

great value, clean tidy rooms to a high standard, nice little bar with board games to relax - would ve more than happy to stay here agin if im the area, and an

the kids beds were in a separate area leaving them plenty space to play

gym mall and pool really good and there a nice pub and starbucks on site

too many kids in the leisure facilities due to outside memberships

room service finishes far to early, wanted a midnight snack!

heater for the swimming pool was broke so didnt swim.

good breakfast

perfect location for kids

room, lovely dining area and little activity packs for kids at breakfast to keep them

loved how friendly and nice the staff were nothing was too much for them with having two fussy kids

we ordered room service which was by dennis, he was fantastic, couldn't do enough for us

it was a struggle to login to the wifi. i ended up not managing at all.

retail park just around the corner if you're with kids and wanting to grab dinner away from the hotel

wifi good and decent reading lamp

also liked being given the option of a late check out time of 12,00hrs

that there is no room service anymore.

food menu limited with gluten free options other than breakfast

the food was great and as we were unable to make breakfast on 2 mornings they gave us a credit towards an evening meal

excellent accommodation. friendly staff. great breakfast..great food. nice bar and beer garden.

rooms were amazing as was pub and breakfast hall

fabulous room. very comfortable. excellent dinner & breakfast.

excellent service when we had breakfast from lovely staff and also lovely staff at the bar for lunch

in the hotel there is a bar area and they also have a restaurant

the bar is well stocked and offers a good selection of draft beers, etc

very clean, in a great location, 15 mins from the airport, nice bar and nice friendly

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

hotel with a cute bar area and dining room

the laundry was delivered in the early hours and it was loud

was lovely, tasty and fresh amazing spa facilities breakfast is lush 2nd time here and already booked the 3rd

the treats that is, the ferris wheel isn t edible i m afraid ud83dude09 the pool and spa were fabulous, especially welcome on what was a cold miserable wet christmas eve & day

comfortable, clean room. enjoyed the spa each day. restaurant had good food and service.

only one member of bar staff when they know that have a minimum of 150 guests

fast and free wifi

room service was top notch ud83dudc4c

wifi worked and breakfast was good

staff were rude, wasnt even give our room number or card, requested a late check out the day after, to be told to check the following morning, the following morning we

gar, milk etc)

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable room - easy access to albert dock and arena

breakfast was excellent and plenty of choice

asked for late check out but we could only get till 1300 that was fine but what wasnt was 2 housekeeping

times telling us we needed to leave the room so they could clean even when we told them we had a late check

and bar staff lads was very kind and lovely people, i liked that the bar/food was still serving at 2am,

left waiting to order drinks at the bar as only one staff member serving and then he had to abandon this to go and check in guests

they were even able to allow us an early check in which we didn't expect but the room was already cleaned so that was incredibly

breakfast hot food is always a little cold.

lots of restaurants and bar located near the hotel in walking distance

bar prices to high like to come back and have s couple of drinks at end of day but chose not to at

heat in the gym was a staggering 32degrees on arrival in the mornings

i also appreciated the room service team for their prompt service and attention to detail

they accommodated an early check in and were really helpful with everything

v helpful and friendly without being intrusive, excellent food in the evening restaurant and for breakfast, charming area in very handy location, lovely comfy room

room finish was beautiful and the bar down stairs was fantastically set out very high

nice stop over in the travel lodge staff lovely rooms nice and warm lovely and clean and breakfast was excellent plenty of choice thank

great price for city centre basic but very clean and tidy hotel also breakfast extra but v good

the breakfast was delicious

staff, corridors clean, room clean but only small, plenty big enough for us though didn’t have breakfast went round corner to

staff were friendly, hotel was clean, breakfast was as good as you get at a hilton