was beautiful all of it especially the room the pool and the coffee i will be rebooking very very

the food in the bar and grill was exceptional, enjoyed every bit of it, please pass my compliments to the chef

wifi was bad upstairs 609

spa was amazing and quite after 8pm we will be back.

friendly, efficient, professional staff. facilities in room. great breakfast

the bar is well stocked and offers a good selection of draft beers, etc

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

hotel with a cute bar area and dining room

a great little bar and breakfast was excellent

in the hotel there is a bar area and they also have a restaurant

only thing that i didn't like was the sofa bed for my kids

staff were really nice, breakfast selection was fantastic, housekeepers were really good & late check out was great

the gym could have been cleaner... quite a bit of debris and dust on the floor

excellent great management and very accommodating for late check out

location, beautiful views, comfortable and clean, super friendly staff engaging with our kids, great choice of breakfast, convenient parking

breakfast was good ud83dudc4d excellent choice..location perfect..

perfect location,& love the fact there is seating outside & inside. also a bar on site.

although we didn't use it there is a restaurant and bar and breakfast

and bar staff lads was very kind and lovely people, i liked that the bar/food was still serving at 2am,

and accomdating requested early check in with them few weeks ago for sons graduation same day we arrived and room was

lots of restaurants and bar located near the hotel in walking distance

breakfast hot food is always a little cold.

maybe a slightly early check in time than 15.00

left waiting to order drinks at the bar as only one staff member serving and then he had to abandon this to go and check in guests

bar prices reasonable

room finish was beautiful and the bar down stairs was fantastically set out very high

from the staff, to the rooms, and bar area were amazing

they accommodated an early check in and were really helpful with everything

e were on the sixth floor), to michael in the bar welcoming us and chatting about liverpool,and finally the meals we had for breakfast and

room is lovely and the breakfast is very good value

restaurant/ bar has big windows onto the street, great for people watching

we used the spa and had a thermal experience

gym facility very

i m a returning customer - the little things make a huge difference spa facilities amazing bar and restaurant always on par

staff were very friendly and made extra effort with the kids

early check in, friendly staff, ability to leave our bags in reception on check out day

there's a small gym in the basement which was good

upgraded our room, free bottle of wine and late check out

before and after going out, i didn't use the bar area but it looked very accommodating and well stocked, with a number of customers enjoying a

really nice hotel,good breakfast and in a good area.

very well run hotel with a proper reception staffed by two helpful staff and with a nice looking bar and

enjoyed our stay with kids

room service dinner was un eddble

swimming pool is an added bonus

free wifi, lovely room with all the facilities needed: fridge, iron, tv, etc

it is very well located. good wifi, nice staff.

super breakfast option. all very clean and comfortable for a city stopover.

bar and restaurant provide good service, and staff were extremely helpful and friendly

at the front, very clean,only negative was a little road noise but wasnt too bad, didn't have breakfast due to other establishments being close by

the centre of town good size comfortable rooms great value food and bar if you want it and top

breakfast was in short supply at times, but still found something to eat

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

the room has a little kitchen the building has laundry and gym!

excellent gym for the size

the availability of a gym in the same building makes it easy for use

- it is very good for anyone with a baby because of the kitchenette

staff really accommodating. facilities and breakfast good.

nothing, it’s very dated and appeared to be party central for underage kids

could have had biscuits, 5 tray charge for room service is a bit much for one person to pay.

staff were lovely, the rooms were nice and clean, the bar in the hotel american bar them cocktails were amazing and not far from train

it's value for money and the kids loved the pool

the staff allowed us to pay for a late check out and leave our bags with them while we go around the city for a few hours

breakfast excellent, room was big and very clean, spa bath was good. dinner was lovely

live band in bar were excellent, staff exceptional and hard working

games room with pool and darts, liked the decor, comfy beds and jacuzzi bath in rooms

hotel bar and lounge was great, an open fire, pool table and selection of games made it very welcoming

welcome from the receptionist, good service in the bar and restaurant (live music good but perhaps a tad too loud in the dining room), comfy beds

good wifi

i had a family room and the couch bed was very uncomfortable for the kids.

comfort with large window overlooking the docks area good choice in the restaurant for room service & buffet

i had a family room and the couch bed was very uncomfortable for the kids.

room service food was lovely and tasty

the guest laundry machines were woefully disfunctional

an extra effort to provide me with hairspray, and a slate with happy birthday on and cake for my partners birthday, and late check out was

late check out of 2pm is fab and with no quibble on arrival

breakfast was top notch , so much variety , all laid on beautifully and the bonus of a late check out is that you can take time to really enjoy it and have a little bit of everything

instead i had to follow sign for laundry basket storage

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

the gym was well-equipped with high quality equipment, spacious and with wipes to clean down equipment

even got a very early check in

the gym was cool - looked like an underground night club

they allowed us early check in as our room was ready

lovely relaxed night... great late check out too..

that the hotel was run a bit like easyjet; to store our bags for a short time cost extra, as did early check in

the bar closes in the evening for 15mins just before 11pm to allow for a shift change and to refloat

refusal to hold bag until 3pm check in despite early check-in in having being arranged in advance i was refused

we were an hour early for check in but as the room was ready we could check in but had to pay £10 for early check

cash only bar and bistro

service was immaculate throughout from reception desk through the room service

room service food of excellent

large comfy bed great early check in

the gym was well equipped

location, friendliness of staff, late check out.

etstion dhops and for us ideal to walk to liverpool cruise terminal,clean and tidy with a good breakfast and staff who are friendly snd

in office not too clear and had to wait at the bar until the staff member was free

continental breakfast was included and was lovely

reception area and bar lovely decor

were lovely on arrival and avoided the £10 early check in

breakfast ordering a bit hit and miss on both mornings, but got there in the end.

the staff at breakfast were efficient and attentive. great service.

the pool doesn’t have any time slots for kids

we also used the spa which was nice

breakfast was superb

had to wait a long time to get a drink as they few staff they had were dealing with the bar which was table service and the resturant not there fault more staff needed at busy

kids had a terrible night's sleep due to being too hot

the allowed us to have a very early check in to get ready for the wedding we were attending at the hotel

locations had been the reason we chose the malmaison, very close to bars and restaurants and obviously the water front was a bonus

the machines in the gym were not well-maintained and therefore not usable

the room service, staff were extremely attentive, modernised stylish room

12am kids screaming and running up and down corridors staff on top floor were rude

critically, full room service was available until late, which is always a comfort when travelling for work

only being able to stop at floor for room caused issues when our kids were on another floor

in a town house suite as a 40th treat without the kids

they tried to fix my wife's wifi connection even though the issue was with the phone rather than the public wifi

tdoor pool and jacuzzi

breakfast was wonderful

thought bar prices were very expensive

from reception to the bar were polite courteous and helpful and also a special mention to val breakfast manager,who was attentive,cheerful and couldn't do enough for you

the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (-)great place to stay great parking (+) free on site parking a huge bonus (+)passing through liverpool for one night so our objective was a convenient location and on-site parking (+) it has plenty of parking spaces (+)away from the busy part of liverpool. plenty of parking. lovely meals (+) the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (+) private safe parking was an added bonus (+) good private parking (+)parking. staff. area.

bar area although didn t open till 5 and a decent location right on the bus stops for town, quiet

large room, good size tv and good wifi

would have been nice to have good local bottled ales at the bar

any bottled ales to improve the beer offer)