pool was too cold and not as expected from previous visits

staff helpful with late check out and room was excellent

wifi or phone reception in my room

room service was also very nice

72.50 for a room with breakfast) food nice and reasonably priced too

the location could not be described as 'picturesque' it was blissfully quiet and there is a ev charger on site

unfortunately the kitchen closes at 9

the restaurant and bar have plenty of space to accommodate larger parties with a good choice on the menu

bar food and atmosphere staff friendliness food great, clean everywhere and great

availability of ev charging points was the main reason for choosing the hotel

restaurant and bar could do with updating and more variety on the food menu

had an accessible room which was close to both the reception and the spa

like pillows, no room service after 8

to the lovely city of chester has spa facilities friendly staff comfortable bed wifi was

working, bedside light in bedroom not working, no full length mirror, no phone to call down for room service

lots of choices for breakfast and staff were excellent

room upgrade with breakfast for two and access to the spa facilities and the ability to have an early check in and a late check out

the rooms were nice and comfortable, restaurant was chic and the spa facilities seemed great though we did not get the opportunity to use it but we will most

setting, large bedrooms, comfy bed, friendly staff, food is nice, also there s crazy golf which i always enjoy

enjoyed my stay and so did our 4 yo son he loved it ,young bar lady

the swimming pool was brilliant and the kids played for ages in there

everything was great and had an amazing breakfast staff at breakfast were also amazing

evening meals were great; we opted for the bar snacks which were very nice and reasonably priced

the staff were fabulous so warm and helpful , the pool area was lovely and the breakfast for the money you cannot complain

very slow filling breakfast bar up

overall good value for money. good wifi. very comfy beds

the food at the restaurant and at the bar were really good, room service and quality food

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell from cupboard next to

of parking, welcoming entrance, friendly staff, large room, extremely comfortable beds and pillows,

this is the same for room service app you have to charge to room then have reception put in the free kids that come with

suite was luxurious and room service polite and helpful

wifi wasn't great - and we thought the tuck box was a bit pricey! but not a big deal!

a 10 fee to extend check out by an hour. no salt and pepper on the room service tray.

very good stay, early check in provided without any problem

room service option

i asked if there was a laundry nearby where we could wash our dirty laundry

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

bar service was first class all through our stay and great prices too

staff were friendly and helpful had early check in which was a bonus

very central in chester. the bar has a great band on a saturday night.

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

it even had a laundry room

the room was big, the bed comfortable

fab apartment huge! great facilities and perfect for kids. bonus having netflix

wifi was very slow

a concert we didn't fancy joining the throng and with a lack of residents bar so rang down for room service

bar area for chilling

they treated us to drinks at the bar for our anniversary and we had a lovely card in the room

was there for my birthday, complimentary drinks and a late check out

staff impeccable, from checkin/out to the bar staff

did not have the breakfast, the room was spacious, the beds was comfortable, late check out which was great, the reception let us keep our suitcase their while we had a walk

we stayed on a dinner, bed and breakfast rate and all the food was fantastic, the restaurant is gorgeous and all the staff were

the noise was unbearable and kept my kids awake beyond 11pm

car parking spaces too narrow.

the excellent customer service and room service food

great breakfast

needed a proper fridge/freezer in the kitchen and some more utensils

to the flamingo room so instead of the room & bathroom we also had a separate sitting room with kitchen facilities

there’s even a small door for the kids to enter the room

are no blinds on the windows and the spa room overlooks a busy shopping centre and walkway so people walking past can see directly in

spa room wonderful location convenient parking very clean lovely housekeeping staff wonderful

no gym facilities open, but this was because of covid.

didn't feel the hotel was great for kids/family

the gym

room service, great choice of breakfast

gym could do with some weights machines as well as cardio

staff, loved the style of the hotel, lots of great work stations all over the hotel and its dog/pet friendly

excellent staff which made it, in particular keith behind the bar what a star! very nice gm also

had bar food and cocktails in the evening

all the team on the bar and breakfast were great so chatty and helpful

fun vibe in good location with good gym (for additional £5). staff friendly and helpful.

the staff are so welcoming, and the beer in the bar is beautiful

breakfast excellent, room was big and very clean, spa bath was good. dinner was lovely

very pleasant bar area and separate room with pool table and chess facilities

great bar with pool table & darts

games room with pool and darts, liked the decor, comfy beds and jacuzzi bath in rooms

electric heaters which isn’t ideal with kids

the staff was really friendly and helpful & having the pool was great to take the little one too

were excellent food was brilliant and the spa treatments were great and i also enjoyed using the gym

the bar staff were very smartly dressed and they helped with my husband's breakfast request straight

breakfast was very good, plenty to choose from.

were very friendly and accommodating, chatting over the app whilst on the way to facilitate an early check in

very clean and comfortable with a lovely bar area and a restaurant too with a beer garden too

we required an early check in and they were very accommodating to this

the staff were fantastic from the warm welcome received when we first arrived to the knowledgable bar man at the end of the evening

honestly surprised by the value for money 35 a night wow nice little bar too and carvery

it would be nice if there was a separate area for kids because i struggled to hear what my partner was saying

breakfast is one of the best i have ever had everything cooked fresh and to order all staff cant do

secure parking staff well trained and very polite fabulous facilities and will book for a longer stay next

the staff at dinner were brilliant, very attentive to the needs of a family of 5 (with 3 kids under 10

excellent food for dinner and breakfast

the kitchen was functional, as was the bathroom and the shower was great, with plenty of hot water

the kitchen in the lodge worked just fine

bed was comfy and had everything we needed in the kitchen

nothing really apart from no plug in the kitchen sink

it was very spacious and loved the open plan galley kitchen, dinning area and living room

spa was amazing and quite after 8pm we will be back.

really nice people enjoyed the stay nice clean an gym an baths was brilliant

the spa and gym was absolutely brilliant and the bedroom was amazing

friendly, efficient, professional staff. facilities in room. great breakfast

our kids enjoyed their time in this property

we travelled from the north east and the hotel was very central to alot of things to do with the kids

the kitchen had all we needed from a dishwasher, fridge with freezer drawer kettle & microwave oven

the room at the very end of the hall where outside the was metal spiral staircase which i think kids had accessed sounded like there was bars been hit against it and could feel the vibration,

the kitchen was lacking in some items.

i felt comfortable that the kids would not leave their room without us knowing because there was just one doorway into both

perfect location for kids

room, lovely dining area and little activity packs for kids at breakfast to keep them

loved how friendly and nice the staff were nothing was too much for them with having two fussy kids

we ordered room service which was by dennis, he was fantastic, couldn't do enough for us

it was a struggle to login to the wifi. i ended up not managing at all.

retail park just around the corner if you're with kids and wanting to grab dinner away from the hotel

wifi good and decent reading lamp

also liked being given the option of a late check out time of 12,00hrs

that there is no room service anymore.

food menu limited with gluten free options other than breakfast

a great little bar and breakfast was excellent

in the hotel there is a bar area and they also have a restaurant

hotel with a cute bar area and dining room

very clean, in a great location, 15 mins from the airport, nice bar and nice friendly

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

a free breakfast & wifi was also included in with the price

staff were really nice, breakfast selection was fantastic, housekeepers were really good & late check out was great

the reception was clean, and the dining area and bar were nicely organized

regards room was big, bathroom also perfect bed and it has small gym what is nice

only thing that i didn't like was the sofa bed for my kids

we requested an early check in and were facilitated at no extra cost

late check out.

perfect location,& love the fact there is seating outside & inside. also a bar on site.

bed was comfortable and the staff were very accommodating the bar area was nice and they had live football on there too

very convenient for the albert docks and i was leaving on a cruise ship from there also liked late check out and the food in restaurant was above

the breakfast was so delicious and well presented

were quality, bar was open late to have a few beers on the way in from a night out

breakfast hot food is always a little cold.

breakfast was plentiful, warm and tasty

maybe a slightly early check in time than 15.00

the bar was cosy and chilled

the team are putting all their effort for the customers both in restaurant and the room service

beautiful and well equipped rooms. lovely bar and restaurant. friendly staff.

despite arriving 3 hours before check in they allowed an early check in

the gym could be bigger, never can get in there as it's to small and is always full

i m a returning customer - the little things make a huge difference spa facilities amazing bar and restaurant always on par

the gym needs air conditioning in there, it was roasting hot!

wifi connectivity could be improved.

wifi wasn't available for the whole stay - error message 'no internet connection'

more importantly the wifi was very erratic and slow so very poor for a 4 star hotel pertaining to be good for business

decor when you first walked in was so lovely, nice bar with good selection of drinks

no late check out

location clean room late check out nice receptionists and deposit back same day comfy bed huge tv open 24 hour

very well run hotel with a proper reception staffed by two helpful staff and with a nice looking bar and

staff at bar were rude

they also do all you can eat breakfast on site & a

great price for city centre basic but very clean and tidy hotel also breakfast extra but v good

the centre of town good size comfortable rooms great value food and bar if you want it and top

super breakfast option. all very clean and comfortable for a city stopover.

the breakfast was delicious