games room with pool and darts, liked the decor, comfy beds and jacuzzi bath in rooms

nice spa bath

live jazz music in the bar on the friday night

has residents bar and lounge

breakfast excellent, room was big and very clean, spa bath was good. dinner was lovely

the spa facilities

the added bonus was the spa facilities and the length of time they were available from

issues, wether it be cleanliness, overpriced for what you get and this time couldn t check in, late check out room hadn t been cleaned

the room spacious and bed really comfy

the beds where comfortable and room service great

lovely and clean staff really helpful breakfast amazing would stay again

were all really friendly and welcoming, the swimming pool was fun for the kids, rooms were really bright and clean, good location for visiting chester

wifi wasn't free

gym was brilliant

were all really friendly and welcoming, the swimming pool was fun for the kids, rooms were really bright and clean, good location for visiting chester

wifi parking swimming & swimming towels/locker all included

room service was exceptional, especially the chicken wings

comfortable bed , nice big room , fantastic room service , polite and helpfull staff, location close to the airport , carpark

wifi was limited just for emails no free browse breakfast was very ordinary noting speacial

access to the spa next door

manor was warm, very christmassy, all the staff were very friendly and helpful, we went in the spa for a couple of hours each day

we wanted to order room service but the phone wasn t replaced or fixed, so had to go to reception to order food and

the spa was well organised, clean, with good facilities

staff, great gym, pool/jacuzzi/sauna

nice bar food

was fine and the wifi worked well

we enjoyed a lovely meal and a few drinks in the bar

room service available for breakfast

location and our room had a view of the runway, which was good for the kids to watch the few planes there were, taking off and landing

negative points though: 1) unfortunately, since years, this hotel has problems providing wifi

charged for items we never recieved through room service

food and drinks available in room service,fair.

chester zoo and shopping at cheshire oaks, welcoming staff, good value of money ,nice foods and kids enjoyed swimming

kids loved the pool & during the morning it wasn't busy which was perfect for us

ladies changing rooms by the pool were very cold and a little tired compared with everywhere else in the hotel

very clean, in a great location, 15 mins from the airport, nice bar and nice friendly

hotel with a cute bar area and dining room

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

location, clean beautiful restaurant and bar area

in the hotel there is a bar area and they also have a restaurant

was fantastic was so clean and newly refurbished the family room we had was fantastic the kids where in a different bedroom which they

we arrived, we noticed an open bag of crisps in the kitchen units, a box of bread sticks from the last person that started plus the kitchen bin was not

- staff so friendly, lovely touches like little activity sheets for the kids, super clean apartment style room

would have like a bigger bar area to relax in the evening bit otherwise perfect

very clean, quick check in, small bar and everything you need in the room

the wifi was very slow and often times wouldn t work

we asked for early check in and were then told we couldn't check in until 3pm

room service and fridge in the room

staff were really nice, breakfast selection was fantastic, housekeepers were really good & late check out was great

as the hotel doesn't have a proper restaurant or room service, evening meals are just simple bar food that the guest had to collect and then carry

perfect location,& love the fact there is seating outside & inside. also a bar on site.

and bar staff lads was very kind and lovely people, i liked that the bar/food was still serving at 2am,

very convenient for the albert docks and i was leaving on a cruise ship from there also liked late check out and the food in restaurant was above

no early check in. no option to pay cash in restaurant/bar

although we didn't use it there is a restaurant and bar and breakfast

i loved the fact of how spacious our room was, the kids had space to be kids and werent cramped

kids running up and down corridors late at night and woken early every morning by noisy

our room service breakfast order was not collected overnight, and once we realised this we had a mad

the gym

only negative comment would be that there is not a lot of different apparatus in the gym

staff were very friendly and made extra effort with the kids

we also had issues staying connected to the wifi, particularly as a 'check in' through facebook was required

ich we had delieverd as room service) could of been a little better - small things, like butter to go with the toast,

also like the common spaces and the well equipped gym

wifi wasn't available for the whole stay - error message 'no internet connection'

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

heat in the gym was a staggering 32degrees on arrival in the mornings

the team are putting all their effort for the customers both in restaurant and the room service

despite arriving 3 hours before check in they allowed an early check in

i also appreciated the room service team for their prompt service and attention to detail

early check in given

were quality, bar was open late to have a few beers on the way in from a night out

breakfast was plentiful, warm and tasty

i was able to get a late check out

maybe a slightly early check in time than 15.00

early check in, friendly staff, ability to leave our bags in reception on check out day

great price, good room and breakfast was perfect

no late check out

bonus was the basement gym

loud music from the bar downstairs

before and after going out, i didn't use the bar area but it looked very accommodating and well stocked, with a number of customers enjoying a

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

we loved the room service too

really nice and accommodating, hotel lovely, kids loved the pool, beds really comfy, rooms spacious

really unreliable wifi. very irritating as it was one of the reasons i booked the place.

one centre and albert dock it was so near everything with minimal noise i couldn’t fault it my kids loved it they had access to the pool and so many other excursions i would definitely stay here

room service food was gorgeous

staff, loved the style of the hotel, lots of great work stations all over the hotel and its dog/pet friendly

the ground floor reception and bar zones together with the large chill out spaces,feel just so comfortable and homely

conditioning, friendly staff, free cocktail, dog treats, comfy bed, pool table

there was a pool table, board games and things in what we called the ‘chill area’ which we spent a few

is an ev charge point which is great, but it was always blocked by non ev cars/vans, so we couldn't use

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

nice stop over in the travel lodge staff lovely rooms nice and warm lovely and clean and breakfast was excellent plenty of choice thank

at the front, very clean,only negative was a little road noise but wasnt too bad, didn't have breakfast due to other establishments being close by

super breakfast option. all very clean and comfortable for a city stopover.

the centre of town good size comfortable rooms great value food and bar if you want it and top

they also do all you can eat breakfast on site & a

we were upgraded to the spa room which was a lovely surprise at check in

i really liked the mini kitchen too

wasn’t expecting a mini kitchen with complimentary breakfast

they have kitchen facilities and a beautiful bathroom

were upgraded to the spa room when we arrived which is absolutely gorgeous

nice breakfast

location was excellent. room was spacious and clean. staff was friendly. breakfast was great!

free gym facilities

staff really accommodating. facilities and breakfast good.

used the laundry machines as well, which were very efficient

seemed to be a pump of some kind, but myself nor my 2 kids could sleep, so we contacted reception

great swimming pool, lovely helpful staff

room service not in every day

there wasn t any room service

wifi poor and i needed it to work

the staff were all great, lovely bar area and the secret garden is fab

one of us could not simply pop downstairs on the evening to get us a drink at the bar after the kids were in bed

wifi was fantastic

wifi address we were provided with did not exist, so we could not access the internet

exceeded our expectations the view was amazing also the staff on the desk at check in and in the bar where lovely polite and helpful

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

bar service was first class all through our stay and great prices too

if it were not for that i properly would have been in the bar enjoyed

for example the waitress also did the bar waited every table aswell as sorting cuterlery etc

excellent location, fab spacious room, loved that the bar was 24hours plus breakfast was lovely.

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

the noise might be a problem if you have kids who go to bed a bit earlier

top floor room had slanted ceiling so only ideal for short kids not adults

access wifi and staff at check in advised app wasn't working

the gym class was a bit loud in the morning.

wifi or phone reception in my room

money this is the best uk hotel i have stayed in, its modern, finished to a high standard, great pool and gym facilities

the staff friendly and welcoming rooms clean and comfy and bright pool relaxing food - yummy new decor fun the bar/pub - darts, table football anyone the grounds

wifi seemed to have a restricted upload speeds

was perfect, the staff, room service, room, location and the cocktails were wonderful

wifi connection cutting out.

very good stay, early check in provided without any problem

easily woken up by room service next door late at night