poor wifi

staff were very pleasant and accommodating for all our needs including early check in and bag storage after our stay

good size room clean decent breakfast .secure parking

as the hotel doesn't have a proper restaurant or room service, evening meals are just simple bar food that the guest had to collect and then carry

no bus service have to get taxi cause i had 3 kids ...

breakfast was in short supply at times, but still found something to eat

bar and restaurant provide good service, and staff were extremely helpful and friendly

great price for city centre basic but very clean and tidy hotel also breakfast extra but v good

the centre of town good size comfortable rooms great value food and bar if you want it and top

at the front, very clean,only negative was a little road noise but wasnt too bad, didn't have breakfast due to other establishments being close by

in the centre hotel clean rooms spacious bed comfortable and well air conditioned nice quiet bar open late excellent have stayed 3 times

early check in late out

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable room - easy access to albert dock and arena

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

air con was fab! location fab good price late check out

kids had a terrible night's sleep due to being too hot

the breakfast buffet was good and most importantly all the staff were extremely helpful

room service menu, limited & expensive

one thing, the gym wasn't open

food we ordered for room service at dinner wasnt great for the amount we paid

just the fact it took awhile to get room service

no kids menu either

the bar on the second floor has great views

and you can have a late check out

room service food was lovely and tasty

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

the decor around the hotel for the kids to create a buzz

spacious rooms , clean , comfortable and large bed , good equipped gym , dog friendly

room service was extremely quick and efficient

breakfast we had room service and brilliant for 5 service charge everything was warm and very good

wish when room service came they changed the bedding as it was dirty

we were an hour early for check in but as the room was ready we could check in but had to pay £10 for early check

the bar closes in the evening for 15mins just before 11pm to allow for a shift change and to refloat

refusal to hold bag until 3pm check in despite early check-in in having being arranged in advance i was refused

cash only bar and bistro

that the hotel was run a bit like easyjet; to store our bags for a short time cost extra, as did early check in

we got there early and got an early check in which was great

the football was on in the bar and th xbox was a hit with the children

really unreliable wifi. very irritating as it was one of the reasons i booked the place.

location is brilliant. pool was great for the kids.

breakfast was very impressive also

we did think the drinks in the bar was expensive!!

location of hotel. late check out. reduced parking price. size of bed.

shame wifi wasn t working

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we stayed for 17 nights

the guest laundry machines were woefully disfunctional

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

the breakfast was so delicious and well presented

arrived just to drop bags off prior to check in, but room was ready, so had a nice unexpected early check in

bar prices reasonable

early check in and late check out

and clean, the restaurant and food was lovely, our room was spotless and the bed was comfy, the bar was great

great location, good size rooms, small but well equipped gym

smart tv in the room. mini fridge. breakfast in the room.

very well run hotel with a proper reception staffed by two helpful staff and with a nice looking bar and

location & breakfast

oks very inviting) and room service

free mini bar and amazing gym on the top floor with peleton bikes etc

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

nice gym and had a wonderful

the bar was cosy and chilled

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and fresh

liked the unusual reception arrangement with no fixed desk, the bar and restaurant the staff were all very friendly, attentive and helpful and we would definatly

good location, staff very friendly and polite, late bar open

to the breakfast but not an issue as the breakfast was lovely, adding some more gin to the bar area and extra soft drinks for the non

staff were rude asked for early check in was willing to pay told

the staff at breakfast were efficient and attentive. great service.

the way i put into the search when looking for a hotel with a pool included, so i selected this fab hotel to be told that is it 50 per day per person as i was

charge to use pool

fresh mugs and glasses were not given for our 2 night stay. no room service menus in the room.

extra charge of 50 per person to use the pool & gym facilities

early check in, friendly staff, ability to leave our bags in reception on check out day

location excellent, spacious apartment, lovely staff on check in, breakfast was fine

room was amazing the room was a good size and the kitchen was fully equipped with everything you needed

in staffs are very nice anytime you meet them have public area have self laundry service have gym

staff really accommodating. facilities and breakfast good.

the room has a little kitchen the building has laundry and gym!

very friendly check in and bar staff. a wonderful hotel and we enjoyed our stay.

size room, very comfy bed, very clean room and bathroom, excellent room service and very friendly, helpful staff

my son used the gym and he loved it

liked the gym facility

ummm i wish the bar was larger.

could have had biscuits, 5 tray charge for room service is a bit much for one person to pay.

some rooms cold bar area was cold for a while.

kids running wild to 10 o clock at night screaming up and down the corridor out side are room

wifi was disappointing

not a good selection for kids

staff on reception were amazing the one guy in particular helped me get early check in - was super friendly

great location beds were a bit hard. gym could do with higher weights

could have been more gluten free options on the kids dinner menu and main (adult) dinner menu

is great, very good breakfast and cute bar area and restaurant if you want to eat in the hotel

only thing i found was in the gym was you need a spray and wipe for the eqpt to clean it after use for next person to be more

the spa and gym was absolutely brilliant and the bedroom was amazing

good location just off the main road. happy hour bar prices @ £2.50 per pint

we asked for late check out which was no hassle as our plane wasn't flying untill late

and the access to the gym and spa was brilliant

friendly staff cleanliness wifi warmth

we also had room service for dinner which was delicious

the spa facilities in particular were stunning, and the location is ideal

the room was wonderful, everything i needed and more, fabulous bathroom and great room service the next morning for breakfast

spacious room, clean bright and, huge bed and good to have a tv you can screen share you apps such

i was to be very picky, i'd have liked the wifi code available in room, and an a la carte menu for the restaurant

welcoming owner who went out of her way to help us with an early check in due to attending a concert and not getting back till after midnight

the room was clean, spacious, and comfortable. there was a lovely bar and restaurant downstairs

things: we could hear next room & if you want an early night be prepared to hear the music from bar below

tells me even though there’s a camera point straight at the room door it could pick it up kids running up and down corridors all night dogs roaming about the

we walked to the beach and came back for supper to find the kitchen had closed early due to lack of customers, but the barman gave us good advice on other

the bar is well stocked and offers a good selection of draft beers, etc

location, clean beautiful restaurant and bar area

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

very clean, in a great location, 15 mins from the airport, nice bar and nice friendly

a nice bar area too

good wifi

hotel was good value for money, clean, friendly staff, large car park, good free wifi and restaurant

staff were very friendly and the room service was done to a good standard

the wifi the staff were cheerful the space

rooms as it was very icy walking through car park only complaint but we loved decor of lounge bar in