clean/ view / pool / location

no lift can be a bit of a pain for people with a lot luggage and young kids

wifi in room 27 was useless had to use my phone as a hotspot

rubbish wifi, rubbish tvs and

the staff were very welcoming, our room was spacious with a sumptuous king bed, free car parking onsite and the location of the property was close to the beach and local attractions

took family room and they provided en suite with additional small room inside with two beds for kids

parking in hotel premises

the room is fine and facilities are all ok. there is parking at the hotel.

location, staff, parking, access to the beach

in a good location ( a short walk from old shanklin, shanklin chine and the beach ) with private parking

pool and sauna lovely

bathroom, although shower cubicle was on the small side, partner said she loved the spa bath

bar and cocktails were great, we could have spent ages in the retro games room and our son loved

breakfast was good ,plenty of choice, friendly helpful staff

we are a mature couple but if you have kids there is plenty here to keep them occupied, 2 swimming pools, outside play areas and a games

the bar snacks and high tea were also excellent

the small bar was also really cute and well stocked

super views , stunning garden , great staff fantastic breakfast

th sea views) and a bonus having a bar on site

was very good close to our friends breakfast was freshly cooked when ordered and a very good

plenty of private parking available

the lounge and bar were closed at all times

location massive bedroom with king size bed and a whopping tv the sea view is spectacular parking belting breakfast cooked to

main entrance, and a few minutes walk to restaurants, phone signal was not great in room but wifi was really fast

a new owner who is doing it up gradually so all the amenities were not available: no lift and no bar

great looking family run hotel with all the comforts you need plus more with the pool, hot tub and sauna

friendly staff perfect location kids loved pool

very helpful : the two ladies at check in, the housekeeping staff, the lady who served us at the bar and the gentleman who made us dinner

to shower the kids and have a shower your self afterwards, was a mission everyday

facilities wifi friendly staff food good

it wasn't space in the parking so we needed park on the street

wifi kept dropping out but could be because we were in a top floor room.

the staff were fantastic the bar was great the room was perfect

car parking only room for 5/6 cars

location of hotel and parking. the staff were friendly and helpful. clean comfortable room.

i m normally quite shy but bar staff and restaurant staff right through to cleaners were exceptional

view nice restaurant and bar facilities decent swimming pool and snooker room

shortage of staff, no room service

bar was extremely reasonable

parking was minimal, only a few spaces at the hotel, then had to park on roads surrounding hotel

bed, plenty of hot water from the shower, excellent breakfasts and meal on one might, ample car parking, walking distance of the beach and town centre -- what more could anyone need than that

wifi connection not very stable

no designated parking spaces for overnight guests. car park can get easily become full.

the bar friendly and fun

the music from the bar below our room was audible until 11pm.

clean and comfortable. excellent customer service. food at breakfast was great. real ale served.

location and a friendly place nothing to much trouble. great breakfast.

the bed was comfy. the breakfast was excellent.

breakfast was good, could have done with more coffee and toast but very lovely location and venue

staff at the bar are inattentive and appear to go out of

) and our breakfast host george, who were both so personable and interesting to talk about

the bar was nicely decorated in the nautical theme and the bar staff friendly

pretty room lovely smart bathroom and very comfy beds, parking just outside the front of the place and good breakfast

guests we would have liked a garenteed parking space but there is a carpark just opposite if needed

parking was first come, first served, by the side of the building

parking, but appreciate it was free

parking space

friendly welcome, free parking, room clean and tidy, communal kitchen, sea view ud83dudc4d

parking on site

if i had been in a car it would have been no problem and there was ample parking

really well equipped, looks a recent bathroom, good kitchen equipment, off-road parking

lovely bathroom area & kitchen

host breakfast items, orange juice and full tea coffee making facilities fully fitted kitchen including a washing machine

so close to town with parking

the parking space was very useful as it made for a more relaxed holiday

likes it s locality , the peacefulness, the cleanliness and the spa and brasserie were super

ly 2 in working conditions) hot tub

the friday weather!!! not enough disabled parking.

would be nice to have kids outdoor play too - like a small playground

a gym would be good. as the spa is v good.

loved the bar decor and atmosphere but over priced .

location parking and breakfast easy to get keys

we went to the cocktail bar underneath and the staff there were brilliant, chatty, helpful and a good laugh

just a little tricky to find the parking

the hotel staff really helped with parking as well and the breakfast was brilliant

wifi was not working at all.

room, in a great english bar with very friendly and helpful staff

check-in allows up until the bar closed, which on saturdays is midnight

no welcome folder information, no explanation of air conditioning, no wifi code

lovely clean rooms very friendly staff and breakfast excellent would highly recommend

ttled water, biscuits and welcoming chocolate), hot shower, on site parking and a great traditional cooked breakfast all in a close to town location

wonderful breakfast, porridge was yummy and good vegetarian breakfast

breakfast was delicious

room ,up one flight of steps was lovely, compact, with ensuite, tv, tea/coffe facilities and free wifi

the bar could have been better. limited range of drinks.

poor wifi connection. it didn't reach my room however worked perfectly in reception area.

no wifi

i was in room 33 and couldt access wifi as i think i was too high up!

there were no wifi in the room, they just have wifi for the hall! it was uncomfortable.

wifi fine

allowed early check in

ads of hot water) good breakfast

great staff, breakfast and central location

a bar was listed as a facility there was no actual bar

the hotel could easily suggest that guests check in and use their wifi to pay for multi day parking at the public carpark

good but it s a shame kids not free

yelf whose family were already established as wine merchants in what s now the black sheep bar adjacent

sadly we were above a bar which was noisy until the early hours

unsure whether to leave windows open when sleeping as would be easy for someone to climb inside, kids were very edgy about that

wifi ok

nothing. the wifi.

is turned off for ordering food so you have to secure and retain a table while ordering at the bar - a particular challenge for solo guests

rooms and bath were spacious enough and comfortable- the bar area amazing to visit with family and friends

extremely bad wifi

location with parking

breakfast was good with a wide selection on offer

howercraft noise nearby but kids like it too :)

only downside is the wifi is non existent on the upper floors but no issues and having a pint in the bar using the wifi

the breakfast was lovely great choice and variety

everything. hotel was very clean. staff were really friendly. breakfast was amazing.

great communal kitchen and well thought out areas for those who may choose to spend longer than one night, or go

amazing facilities, shared kitchen and lounge/dining area was really good. great location.

excellent kitchen facilities. very comfortable bed. very clean.

good size communal lounge and kitchen area

i spent a lot of time in the veteran bar downstairs too and all of the staff and regulars were incredibly friendly

as described its a room above the bar area and overall not too disturbing

parking was a bit tight but i did arrive late in the evening the landlady was very helpful and i

the inn is a pub, it is clean and parking is not a problem

lots of parking and best of all a bar

bar and good food on site

breakfast was excellent and the meal we had in the restaurant was superb too

my husband was a little disappointed that the bar wasn’t open longer, but since the pandemic, customer numbers have fallen

bar staff very nice, helpful and pleasant

all went above and beyond and appreciate very much the late check out

great location and really tasty breakfast!

food

the staff were wonderfully helpful and the breakfast selection was huge

the dinner and breakfast were superb

lovely welcome, wonderful restaurant and bar and great location!

beating my mum at scrabble while enjoying an after dinner drink in the bar was also great fun

the rooms were above the pub i didn’t have to go through the bar to get in

location was great the bar and food excellent and the atmosphere was very happy i would stay there again the television in

1 room key allowed is ridiculous my wife ordered an irish coffee at the bar and it came as a shot of whiskey with black coffee, no cream wi-fi inadequate didn’t work in

raffaele, karen, joe and the lady at the bar (i didn’t get her name) did their best to help in a timely manner when i mentioned that i had

the anchor bar staff were exceptionally helpful and really lovely

lovely hotel, great location, super cocktails at the bar and very friendly staff.

our room was simply beautiful, bed was comfortable and bar well stocked

the bird bar was amazing

once inside you need to head to the bar to check in, the bar was shut when i was there but looked very smart

nice bar in an open spacious room

were made to feel very welcome all the way through from breakfast in the morning to drinks in the bar in the evening, for which we are very grateful

inn right on a lovely high street with a very comfortable bar area

location is next to red jet dock the staff are friendly to our dogs has a nice bar and restaurant with delicious and various meals, drinks

staff were amazing - especially luke in bar - great customer service.

isle of wight and to the venue at which our event was taking place and because i had used their bar area in the past and knew the food, drink and service were excellent

there was no telephone in the room to link with reception or room service

couldn't get the wifi to work, and we had low signal in our room

you need be no higher than floor #1 to get effective wifi

the herbal sausage at breakfast wasn't nice, in my opinion.

excellent place to stay ,excellent food restaurant and bar .

the breakfast was absolutely lovely and tasty and very wholesome ud83dude0b

disappointing breakfast. check out too early. no wifi in bedroom

she runs the bar as well as the accommodation and despite the pub being busy, was keen to check the room met our

great room, friendly staff and a great breakfast

breakfast next door in the cafe was delicious

the breakfast was outstanding, the room was nice and comfortable

everything was wonderful, the rooms were clean, the staff were lovely, breakfast was amazing!

beautiful garden. lovely location great breakfast

cooked breakfast on the spot was of good quality and taste

such a beautiful place the couple were friendly & very kind & helpful made us feel very welcome , breakfast was well presented and very nice both mornings we enjoyed the accommodation was very

the breakfasts were delicious; the honesty bar was well stocked and in a gorgeous victorian room full of sailing memorabilia, and the staff

the connection with wifi was very intermitent

breakfast was very good, something for everyone, good selection of cereals/granola/yogurt

breakfast fantastic - we really loved our stay, the honesty bar and the views - thank you

room was basic, i would strongly recommend an upgrade to a 'smart tv', so can be used with all wifi options and with modern technology like tablets and mobile phones

if i had to say one thing the car parking is first come first served basis but in practice was not a problem even on a busy bank

parking on site

parking limited first come first served. however we managed ok

there isn t much parking.

very perfect reception, easy simple instructions, plenty of parking and great customer service

they have a small bar and lounge with very reasonable prices cant wait 2 stay there

the cocktail bar was good

bar is overpriced

breakfast bar was on the small side

we could have used a drink and snack and there was nothing available due to the 10pm closure of bar and room service

and comfortable stay for one night,the bunk beds where a little awkward getting on and off as the kids weren't used to

in the dining room at 11pm at night trying to get my kids to sleep, men laughing and joking and being generally loud

theyre kids

travelling with more than 2 kids it is challenging to find reasonable priced places to stay

probably not great for young kids who can’t sleep but fine

for a drink and told to go to bistro even tho the hotel information pack in the room states the bar is open till 11 (this needs to be amended if staff are not going to serve) asked about

lovely room , good bar and restaurant nearby,

very polite and friendly reception girl gave me late check out .

the drinks in the bar were a little overpriced

staff delightful, bar chic and stylist, excellent

all good but only a mini bar in the room would be a bonus.

slightly early check in as we arrived early

early check in

cannot fault anything,though perhaps bar prices could be reviewed

the web site the pictures i believed showed the bar in the same building ,but it wasn't

the room service from the florence pub was outstanding service

a room service person and this option wasn't available

coffee making facilities, great wifi

there was no room service for making our bed cleaning bathroom we were told on arrival this is not available

the evening meal i had was on room service and because it comes from the pub it arrived and was not very warm and it did not

cooked breakfast was great, though fruit, yogurt and cereals would also have been nice, if they had been

comfortable hotel in a lovely old building with a lot of charm, lovely room, breakfast very nice

place to stay, staff are very friendly, food was lovely, breakfast hit the spot

breakfast was very nice and so the vibe of the dining area

the breakfast was amongst the best we've ever had, with fab service

for my son's boxing event at pyramid centre couldn't b more helpful including extra bed late check out advise on location

outdoor garden , bar was amazing, it was like being abroad

only used the room and the bar but the hotel was everything we expected

wife went n slept in the spare kids bed

a very large bed for myself and my husband and a separate sleeping area with twin beds for the kids

building, lovely relaxing bar and other spacious well furnished and beautifully decorated public areas

last night when we were sitting at the bar area, the coldness was coming through

free swimming pool and gym use was really great and we also used the sauna and steam room all free of charge this offers

great staff. brilliant breakfast. good vale for money

it’s been out of order for a few months now and you couldn’t get to use the pool because the kids kept having swimming classes so adults couldn’t get in

we were offered free room service but there was not where to eat apart from on the bed

needed a late check out and they were extremely helpful

the manager help accommodate for early check in and to store my bags for the day before i caught my train

nothing.. the staff when contacted about early check in was rude and unhelpful

with bikes ,and needed a hotel that we could store them ,very helpful stored them in the laundry room ,even when we had an early start he said wake him up to collect bikes defo use

good standard of accommodation, clean and fresh laundry

the room was great, the location was fantastic, there was even a laundry on the next block

quality breakfast we found riubbish in the bins in our room dirty laundry in corridors poor maintenance/ room a bit

location is perfect, staff excellent and the breakfast had a nice variety

we were in room 101 which was next to the laundry room and we had loud machinery noises and

is excellent,free breakfast,rooms clean,and room service to clean rooms,discount at restaurants around hotel,easy parking

the location staff were very welcoming and friendly breakfast was good

nice clean room and a lovely bar man

evrn had ev charge points

staff were great and very helpful and the bar and restaurant looked nice

breakfast was lovely and so much choice

clean, nice bar area and breakfast was good

liked everything food staff there was a well stocked bar served by a very nice bar man the cleaner was very polite to us the staff were really nice

hotel was fab - amazing location the room was brill and fine and clean and breakfast was amazing

excellent breakfast. ideal location near station buses dockyard and shopping.

bedrooms and bathrooms are all newly updated, bar and restaurant are now a joy to use

the breakfast is lovely and the view is

full english breakfast, large library of naval/military volumes, pool, guest laundry, game room, bar and competent and helpful staff

wifi and tv signal weak

was good, asked for early check in and this was available, very helpful, good food and great room

parking convenient

obably wouldn't have mattered) and

very nice accommodation, all the beds are new, easy access for family and kids

is not separate to sleeping area, if you have older kids i wouldn t want to step straight into room

lovely breakfast continental

is not separate to sleeping area, if you have older kids i wouldn’t want to step straight into room

i didn't eat breakfast

excellent bar and restaurant

car parking area was large, plenty of room

? the bar very noisy!

i am sorry our stay was so short, this is a wonderful hotel and the bar in the evening was comfortable and very friendly

old building with modern decor, friendly, helpful staff, nice breakfast with plenty of choice, bar and beer garden part of the hotel

couldn't get wifi

the breakfast was excellent, plenty of it, and good choice of food, i can't praise them enough.

it's a bit run down and dated, could do with a lick of paint, a little tlc but for a family with kids, it's perfect

order food to room via the app although u can oder at the bar and they deliver to your

great parking too

booked two rooms, well equipped but quite small, the pool time restrictions with kids is not ideal but understandable as the gym is a public membership facility and not just for

best part was the spa area and buffet breakfast

would have preferred to access the wifi simply from my phone with the hotel's wifi passcode rather than logging in my details such as

we really enjoyed the leisure center, very few people even if it was a bank holiday weekend, no kids, and a very relaxing atmosphere

we really enjoyed the leisure center, very few people even if it was a bank holiday weekend, no kids, and a very relaxing atmosphere

bit noisy from the bar but nothing to worry about..

bit noisy from the bar but nothing to stop me staying again

lady behind the bar wasn't the most engaging and wasn't happy at having customers come in after 9

the bar downstairs is lovely, good food and drinks

i spent the evening in the bar locals very friendly had a quiz too and the lady behind the bar lottie is hilarious and she

the room was lovely, both the room service and breakfast were delicious.

parking, easy to find

wifi unreliable

was central and the food and dining room service was excellent

breakfast bar was lovely there was a wide choice between a selection of hot breakfast and cold breakfast

we stayed one night and decided to order room service

stayed on the 7th floor and had kids room next door with connecting doors which was a bonus

late check out

didn't like the fact that my kids were not allowed to use the jacuzzi, cos they were under 17 years of age even though they were

accommodated late check out request

hope that this hotel has a swimming pool for kids,so they can spend time in rainy days

breakfast was clean and tasty

free wifi&buffet breakfast

breakfast was a bonus and the kids liked it

breakfast was a bonus and the kids liked it

free wifi

it was perfect for me and my kids

all good, once you find the route, to get to the place ! nice small bar and outside area

lovely big room, nice breakfast friendly staff

great comfy rooms lovely food and breakfast

excellent position. reception staff very friendly. breakfast very appetising.

enjoyed a very tasty scampi and chips from the bar menu on the terrace which i m looking forward to having again :)

easy access to the motorway great breakfast very helpful staff secure parking

excellent choice of breakfast, well cooked.

food was excellent, bar good and plenty of parking

most hotels have wifi with a simple password

late check out of midday was helpful post party

early check in. good clean room, not a bad pub.

helpful staff, room very lovely and clean which is vital for me, lots of lovely soft towels, good wifi access, i stay regularly as part of my work and i always get to stay in the same room which is

wifi could connect options from i ohone to tv could be included in future

pool was an added bonus

the spa was nice after 8pm it was adults only and nice and quiet

pool and gym were great and not too busy

drinks at hotel are really reasonable and the reception and bar area is nice and modern and welcoming

gym and health club excellent

not recommend to have a dinner at the restaurant, at least don’t order kebab and burger for kids, the meat was so dry and plain that we couldn’t finish it, even with bottle of wine

excellent location beautiful decor spacious rooms great spa lovely people very welcoming

not enough disabled parking spaces

i wish they where more activities for the kids but i generally we enjoy it

hotel is set in a beauiful location and has an indoor pool with sauna stream and spa , with a gym and classes

the on site facilities & bar was very nice & also had very friendly staff

great parking check in easy and quick great place staff and food was great definitely book again

good wifi

staff were super helpful and friendly especially donna, demi on reception , ryan at the bar and sarah and jo at breakfast made me feel super welcome

wifi very weak

spa on site was lovely

nice comfortable rooms and excellent bar and restaurant

for the kids, like the cookie, robe and slippers, chocolate dip treat, drink carton and activity pack is

wifi details not obviously communicated.

,since we arrived the reception staff was very friendly and welcoming,the bar and restaurant staff was very polite ,friendly and professional ,the open fire places are

amazing place, close to paultons park & local beaches :) kids didn t want to leave

brand new place, shame that they hadn't paid more attention to soundproofing, kids running down the corridors at 8am & sounding like they are in your room disappointing no

plenty of parking and convenient restaurant bar with good range of choices

no wifi! not that we could see anyway.

rooms are well clean, very modern. great place to take your kids.

however there is a bar in the

parking was limited as there was a wedding going on but the staff were very accommodating and even

com property was lovely and plenty of parking

parking was sometimes a challenge in the small parking area at the back of the hotel.

to serious, bar staff seemed a little to stretched, champagne delivered and poured, ice bucket came eight

perhaps a little pricey. wifi a little slow/intermittent.

decor... staff... bar ...log burner... room.. everything you expect and then a little more

great location and lovely bar and restaurant.

the wifi was poor in room 15 not enough plugs and sockets in convenient locations

dislike really but it would be more convenient if guests could pay against their room bill at the bar rather than having to return upstairs to fetch a credit card

the staff were lovely in the bar / restaurant

no reception facilities and little contact with staff, unless you go into the bar

didn't top up sugar and milk but minor things i'm sure i could've asked in bar or something.

5 star accomodation bar staff were very polite and extremly helpful. 5 star service

the room was comfortable and spacious. jamie at the bar downstairs was a big help!

everything you could need in a room also a very nice bar and restaurant

bar area very clean and comfortable

recommend you try their food breakfast was fantastic, lovely staff team well run restaurant & bar great for families or couples or buisness trips was extremely impressed with the main course

point and also cleaning, but i did object to the hoovering being done during breakfast in the bar area near the food, a little off putting, but we still

nice rooms, restaurant and bar area

it was good to have the free wifi, but we found it was picking up intermittently

wifi unreliable

location and locals in the bar in the evening. very friendly and welcoming

wifi was not great kept losing connection.

we couldn t have a bar snack after 7:30 pm when the bar snack menu was left out , take them away if people can t