were made to feel very welcome all the way through from breakfast in the morning to drinks in the bar in the evening, for which we are very grateful

bar prices were a bit higher than i expected, but wasn’t a show stopper

i asked at the time of booking for an early check in which was provided

staff were amazing - especially luke in bar - great customer service.

looked after by nicky ❤️ they had live music in the bar, so a great atmosphere

lovely hotel, great location, super cocktails at the bar and very friendly staff.

loved the small bar which was open late and enjoyed the local

our room was simply beautiful, bed was comfortable and bar well stocked

there are so many lovely personal touches, a bar as well stocked as any in shoreditch and a wonderful welcome

great room amazing bar with some very interesting tipples to be had

), the breakfast was bad and the wifi didn't work in my room

lovely cosy room, great bar with open fire, food was fantastic and the staff were great too

little guest house with a lovely bar central location staff very friendly and helpful, breakfast is in cafe next door which is

great location and wonderful breakfast, room had tea coffee and bottled water.

no breakfast

the anchor bar staff were exceptionally helpful and really lovely

raffaele, karen, joe and the lady at the bar (i didn’t get her name) did their best to help in a timely manner when i mentioned that i had

1 room key allowed is ridiculous my wife ordered an irish coffee at the bar and it came as a shot of whiskey with black coffee, no cream wi-fi inadequate didn’t work in

the rooms were above the pub i didn’t have to go through the bar to get in

you can starve restaurants are plenty all over around the location , and a bar at same premises

the breakfast was outstanding, the room was nice and comfortable

great location, friendly, relaxed hosts. super breakfast!

the ev charging facility was very handy also

the breakfast was perfect every day - cooked to perfection

great breakfast. very comfy and big bed. lovely garden.

has wifi, kettle and bottled water etc

the lounges and the honest bar was a nice place to end the evenings in

the breakfast was fab and excellent can't wait to come back

wifi wasn't working

parking is easy and you would struggle to find a better location

parking on site

very perfect reception, easy simple instructions, plenty of parking and great customer service

the parking is very good as is the location of the hotel

parking was tricky as the hotel car park is quite small but we managed to squeeze into a space each

if i had to say one thing the car parking is first come first served basis but in practice was not a problem even on a busy bank

of decor was fabulous and very attractive, parking, location, dinner and breakfast were excellent, staff all very friendly

drive from east cowes red funnel terminal, ample parking, location for touring round island, near osborne house

parking was also very easy

plenty of parking, good food in the restaurant, friendly staff.

it was also a shame the restaurant and bar were both closed during our stay - i don't believe this was mentioned on the website

my husband was a little disappointed that the bar wasn’t open longer, but since the pandemic, customer numbers have fallen

the bar staff in the evening were friendly and efficient and in the morning the staff were again very

the beer garden is great for drinks, and i had an evening meal and breakfast which were both excellent

all went above and beyond and appreciate very much the late check out

very friendly especially the nutty lady who served breakfast made us laugh

the booking in through to the breakfast and evening meal the the service was excellent staff were very friendly and

excellent breakfast. pool and spa good.

clean rooms, lovely bar and the staff could not do enough for us

the bar outside closed at 16:00ish, pointless plastic glass but they still leave you a glass bottle,

the view ,spa and services

pecially the eggs); lovely wee family run business, we loved the design of the room

ads of hot water) good breakfast

think installing a bar in the bathtub would be helpful suggestion

the hotel could easily suggest that guests check in and use their wifi to pay for multi day parking at the public carpark

lovely rooms great garden, laid back relaxing! fabulous breakfast, great staff!

i was in room 33 and couldt access wifi as i think i was too high up!

good wifi

the wifi signal was really bad, and the tv was not working properly.

very friendly, breakfast provision handy my room on first floor had great wifi and really hot water that came through without having to run the tap

the room service was also good

breakfast very good, wifi good

disappointing that the bar / restaurant was closed

just a little tricky to find the parking

hoped it was a smart tv) the bathroom floor was creaky

only bad thing is the parking

a small thing but i could here other people staying across the room as they had young kids

on arrival for services such as wifi and breakfast times, building access outside of opening hours

rude and unhelpful health and safety issues at property not recommended to stay with family or kids

wifi vg, which was the reason i selected this hotel, as i needed to take part in an on-line meeting

have liked some form of key box so i didn t have to leave the keys on the bar in sight of passer-by s

as described its a room above the bar area and overall not too disturbing

parking was plentiful

the bar was great ,food was great recommend ham eggs and chips

easy parking too

great parking

newly decorated, first floor, one bedroom flat with open plan kitchen and large bathroom

so close to town with parking

lovely bathroom area & kitchen

really well equipped, looks a recent bathroom, good kitchen equipment, off-road parking

comfortable and convenient with parking.

good hotel, but very limited parking. not everyone gets parking space.

parking space

they have parking available.very nice location.

road parking

building, old furniture, fungus under shower, weak wifi, no ventilation in bathroom

walk to the sea front and shops, good breakfast selection, excellent prices in the bar and restaurant

good but it s a shame kids not free

bar staff also superb

the only problem is the wifi

the beds all looked like kids divan beds from the 80s and didnt feel particularly structurally sound

great room. clean, comfortable, great view and reasonably priced. great veterans bar downstairs.

great communal kitchen and well thought out areas for those who may choose to spend longer than one night, or go

the bar is wonderful, with lots of friendly locals

showed me the kitchen and lounge so it was as well i remembered it was there

i spent a lot of time in the veteran bar downstairs too and all of the staff and regulars were incredibly friendly

wifi was non existent.

good breakfast

great breakfast and friendly bar in the evening

no wifi in room and poor signal.

wifi quality is heterogeneous

i brought my car and there's ample parking as they have a car park at the rear of the property, it's not signed posted so look out for

good wifi flexibility of staff with timings for breakfast

an extremely comfortable environment, we particularly liked the lounge and bar area

staf ware exalent room nice breakfast very good

licensed bar if you wish to stay in & chill out in the lounge

i spent the evening in the bar locals very friendly had a quiz too and the lady behind the bar lottie is hilarious and she

the bar downstairs is lovely, good food and drinks

the bar area is beautiful and i loved that the floors are all uneven

lady behind the bar wasn't the most engaging and wasn't happy at having customers come in after 9

bit noisy from the bar but nothing to worry about..

wifi could have been a little better. had to sign in to a webpage every so often.

is turned off for ordering food so you have to secure and retain a table while ordering at the bar - a particular challenge for solo guests

the bar was great too, had a couple of really nice cocktails

with free parking on site, free wifi and a variety of teas and coffees in the room, we lacked for nothing

extremely bad wifi

the herbal sausage at breakfast wasn't nice, in my opinion.

room service same price as eating in restaurant

i've tried to phone the kitchen so the room service number but it didn't ring

wifi is weak at best and if you are on 2nd or 3rd floor it s awful to zero

dusty in places by the legs of furniture would of been nice to have a welcome pack in room, with wifi code, bar opening times, breakfast times,

to gracie and the gym staff too who were always helpful and generous with their time while i was there

continental and full english if you wanted, tea and coffee and selection of juices , enjoyable breakfast

i was able to grab more mugs from the bar though

drinks at hotel are really reasonable and the reception and bar area is nice and modern and welcoming

hotel staff were so helpful especially in the restaurant/ breakfast and holly on reception

this long established hotel is a classic for its history, its wonderful staff (reception, room service, breakfast, dinner, baggage handlers) is what truly contributed to this hotel's old (-)stay, our only issue was no response when we called reception/room service a couple of times but think the staff were just busy dealing with other customers at (-)room and bed was too small in comparison to other similar priced hotels and the room service menu is limited (-) we did ask if we could be served room service sandwiches in the lounge and that was agreed, and we were then able to have a drink

abuse of disabled parking space.

parking was limited as there was a wedding going on but the staff were very accommodating and even

to serious, bar staff seemed a little to stretched, champagne delivered and poured, ice bucket came eight

limit to parking due to renovations

wifi although free, you needed to sign in to cloud

it could do with the bathrooms being updated a bit, and the room service was very limited

the room was lovely, both the room service and breakfast were delicious.

the room was clean and comfortable, large bed, good size tv, good wifi signal

size room, very clean, parking and friendly staff

local golf club

we all loved the spa, the pool, the little touch for the kids, the beds were extra comfy

and that meant we had to join a waiting list to use the pool etc, not great for a family with kids who may not want to wait

stayed in a family room and lots of thoughtful touches such as a welcome treat for my daughter, kids robe so she could feel she was on a spa break too

food from room service was ok. breakfast was good value for money. staff absolutely lovely.

we couldn't really sleep with kids

clean, it s dog and child friendly ud83dude03, the location is great, the room service was fantastic, it s modern and up-to-date, you can use the swimming pool and spa in

here for a wedding at the golf club

quick which was great with the kids, hot and inexpensive

amazing place, close to paultons park & local beaches :) kids didn t want to leave

everything you could need in a room also a very nice bar and restaurant

great welcome in the bar and very professional and friendly management and staff, very dog friendly

excellent bar with real ale and guinness

the wall seems to be quite thin, can hear the noise from the next room and the bar closing/cleaning/moving chairs around

location was stunning and the hotel restaurant / bar was excellent

male guest group making far too much noise in the bar treating the place like a works canteen with loud laughter bellowing in rooms next to bar

good parking

location was central, the reception manager was very hekpful, and the breakfast was delicious

free parking. friendly bar staff and reception. quiet. restaurant was very good.

chose not to)

kids play area in restaurant

liked the modern feel and vibe to the room, the kids toy section, the breakfast was very yummy and great value for money

good location and was happy to provide early check in

the atmosphere was so nice and the kids were excited as they thought it would be haunted

hotel was fab - amazing location the room was brill and fine and clean and breakfast was amazing

the staff were very attentive and extremely accommodating with our request for an early check in

the breakfast bar was stocked well with fresh fruit , yogurts, various cereals, white and brown bread for toast,

it had a lovely cosy bar with great dinning

bedrooms and bathrooms are all newly updated, bar and restaurant are now a joy to use

myself and friend were at the bar until 2am and we met 2 lovely staff one called steve and the other jack

od, laundry) must be able to get closer that would have enabled me a quick pick up

room was very spacious and clean. breakfast was very good lots of choice.

l asked twice they moved me straight away, unfortunately the room l was moved to was next to the bar so l was kept awake but bless them they moved me again to a better room away from the bar noise

bed sheet still stained after laundry?

sorted parking permit fot us

pool had a bit too much chlorine in for my liking but that would be different for other people.

also wifi code

full english breakfast, large library of naval/military volumes, pool, guest laundry, game room, bar and competent and helpful staff

laundry... clothes were still damp out of dryer .. might boost it a bit.

wifi was not great kept losing connection.

the wifi was disappointingly slow and sometimes non existent

location and locals in the bar in the evening. very friendly and welcoming

parking , stunning views, room was a small double at the top of the hotel but windows

wifi unreliable

breakfast restaurant was very cold

work computer could not connect to wifi

however, the experience at breakfast was very poor and disappointing

gym pool. big room. great location

the offer of wifi code, and 2 key cards instead of 1.

needed a late check out and they were extremely helpful

a very large bed for myself and my husband and a separate sleeping area with twin beds for the kids

only used the room and the bar but the hotel was everything we expected

wife went n slept in the spare kids bed

building, lovely relaxing bar and other spacious well furnished and beautifully decorated public areas

outdoor garden , bar was amazing, it was like being abroad

all good room breakfast bar

great location - helpful staff - great breakfast

price of the beer at the bar was slightly more expensive than expected but it wasn't a real issue or problem

all were lovely, reception, bar staff, chamber maids, restaurant staff

nice clean room and a lovely bar man

for my son's boxing event at pyramid centre couldn't b more helpful including extra bed late check out advise on location

they have a small bar and lounge with very reasonable prices cant wait 2 stay there

the cocktail bar was good

bar staff at the hotel's associated gastro-pub (the florence) need to be more welcoming and to

place, great location, breakfast was gorgeous, welcome was lovely and the bar was a gorgeous touch

we could have used a drink and snack and there was nothing available due to the 10pm closure of bar and room service

lovely staff and breakfast

the breakfast was amongst the best we've ever had, with fab service

had eggs benedict for breakfast was okay but was lacking something in tastes

a lovely cooked breakfast was provided too

breakfast was very nice and so the vibe of the dining area

slightly early check in as we arrived early

gastro bar over the road was a good option and the food was excellent, we ate there twice during our three

cannot fault anything,though perhaps bar prices could be reviewed

early check in

gastro bar food was great, service was good for most part just a little lacking at other times

in the dining room at 11pm at night trying to get my kids to sleep, men laughing and joking and being generally loud

and comfortable stay for one night,the bunk beds where a little awkward getting on and off as the kids weren't used to

it is only a short distance from the family centre and beach for kids

travelling with more than 2 kids it is challenging to find reasonable priced places to stay

bed, plug socket next to bed on both sides, quick, easy check in, offered early check in, as i was already in town, easy walk to beach, to bus, to local shop, to pub

very polite and friendly reception girl gave me late check out .

heated towel bar could be turned off in may

staff delightful, bar chic and stylist, excellent

for a drink and told to go to bistro even tho the hotel information pack in the room states the bar is open till 11 (this needs to be amended if staff are not going to serve) asked about

the drinks in the bar were a little overpriced

a room service person and this option wasn't available

i was disappointed by my room service order

the room service from the florence pub was outstanding service

coffee making facilities, great wifi

the evening meal i had was on room service and because it comes from the pub it arrived and was not very warm and it did not

the attaching bar was very cosy, we had a lovely few drinks in the beer garden and listening to the passing

bit disappointed the bar wasn't open on sunday evening but it didn't spoil our stay.

if you needed an early night you would be unable to sleep

jacqui was very accommodating to give us an early check in and also kept our bags after checkout so that we could collect them after the game

good location and handy for the bar downstairs

with bikes ,and needed a hotel that we could store them ,very helpful stored them in the laundry room ,even when we had an early start he said wake him up to collect bikes defo use

nothing.. the staff when contacted about early check in was rude and unhelpful

the room was great, the location was fantastic, there was even a laundry on the next block

good standard of accommodation, clean and fresh laundry

the manager help accommodate for early check in and to store my bags for the day before i caught my train

plus always meet lovely locals in the pool and jacuzzi area who give tips of places to dine and visit

restaurant harbar on the 6th, the room and balcony , the pool spa and mud rasul and also the rose petals and the balloons being set

i hadn t been before so they showed me to my room and put me close to the spa, i didn t asked for this but mentioned i wanted to use the spa

bed is very comfy, good spa treatment, lovely meal and room service, warm and comfortable, good parking

also didn't have access to ice machine or wifi

from adam in the bar who checked us in, made sure we needed nothing more once we were shown our rooms, to the

breakfast was also good & tasty

beautiful & bar / lounge area, good menu

breakfast excellent choice

breakfast superb

wifi little ropey at times

wifi would have helped as phone reception was not great and it made looking up places to visit a

breakfast served by george who was great, very warm, welcoming and friendly

super continental breakfast with plenty of choices

comfortable and clean and a nice breakfast served by the genial host

liked the late check out, although we left very early, the radio was on with some nice jazz in the room when

the laundry room ($4 each for washer and dryer) with free laundry detergent was very convenient

kids loved the cabin bed and it was good to have a microwave and fridge in our room

allowed early check in and late checkout

large room and laundry on site

so many people turned up for breakfast, not good

lovely breakfast continental

50 for each as much as you like xxx plus kids eat free

comfortable bed, good shower and toilet, ok wifi, quiet and can be good

wifi speed was good. location was amazing.

can hear noise from the bar late at night, but to be fair it is a pub and i stayed over a weekend

bar and outdoor seating on site

was tiny, tv noise transferred from next room / customer noise from bar area downstairs

the noise from the bar below

evening bar staff were friendly, bed was comfy

close to city centre, friendly staff, parking (if you get there early) and managed to accommodate an early check in

food was super along with happy hour in the bar in evening

bar area good martina is great

bar prices

drinks at the bar are crazy expensive 2 brandy and cokes cost me 11quid but other than that it was

the pizza on room service wasn t very good

being able to spend our drink vouchers as tea and coffee was free 24 hours in the bar lobby area

pool and gym are separate from hotel saunas aren t unisex and very small

we chose this hotel because of the ev charging on site and on arrival it wasn't working and the hotel does not bear responsibility on

staff are so helpful and go out there way to help you ruth make breakfast but was not there on our last two mornings the staff at front desk are so helpful make

the hotel had interconnecting rooms which suited us perfectly with 2 small kids

shame kids have limited time slot in the pool (but understandable if you have no kids).

great location. wonderful swimming pool and gym. very friendly staff.

was helpful and accommodating very large rooms, clean, shower is powerful, the gym was great, the location was fantastic, there was parking and a great variety for breakfast

quick check in, kids got a kiddie bag each with games and activities from receptionist

there is also free wifi

location was great greeted by extremely helpful staff my room was very clean bar had a great atmosphere breakfast was full english very tasty waitress was extremely friendly

it wasn't space in the parking so we needed park on the street

single room was ok not as nice as twin but very good deal entertainment was good and bar was a good stocked bar with reasonable

wifi is available only at reception which i was not able to use in the room.

get any ordered food at dinner table then told have to go to the bar for drinks two floors up ,no room service no clean sheets of towels all week absolute

the only room service was to refill tea/coffee and empty bin

room service was quick when i asked for a table fan in the room

i would actually redesign parking and put coaches at low end as to be honest i would not risk parking downhill of them given

view nice restaurant and bar facilities decent swimming pool and snooker room