the staff were lovely, the locals in the bar were friendly

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

no food served in the bar but was told i could get take away

staff where amazing we where at a wedding at the old pump house 5 minutes away arranged early check in as wedding was at

poole table and bar downstairs

bedrooms bit warm. could do with disabled parking near entrance.

efs, you food was amazing)

were kids running all around in the corridors down the stairs knocking on doors

i loved the thai food and been able to take as room service. also very good value for money.

hotel room s decor seemed a little dated,there was no room service phone

loved the little extras and hot chocolate/sweets for the kids, very thoughtful and great value for money

i had read about that in a previous review and brought a sound machine with us so that my kids could sleep through it

very helpful on our arrival, i found it hard at 65 with suit case etc, not being able to leave kids alone, leaving was

the bath water was fine and my kids could take baths, but neither my husband or i were able to shower because the water was

room was immaculate and had so many added extras including some sweets on the beds for the kids

wifi and expensive beer

kids were governed by time for the use of the spa facilities

spa area great we just wished we paid extra for use of hydro pool etc

had full use of the spa facilities which were all very clean and high standard

there were several ev charging points available

lovely room, good value for money. dinner and breakfast were excellent. 10 mins from durham

room was lovely great breakfast too

bar area was vibrant yet cosy at the same time

the staff were lovely, the location was beautiful, and the breakfast far exceeded my expectation

we arrived to a busy, warm, inviting bar and after a very short wait were shown

use of the spa next door which was amazing and so

service from the guy on reception who helped set up the kids beds and was so friendly and helpful he was

maybe a bar but apart from that it was lovely.

the spa and massage was excellent.

nice rooms with a bar in reception.

breakfast, clean and tidy hotel

rooms are spotlessly clean, friendly staff and a great pint and breakfast

great bar & awesome local people

lovely breakfast and very accommodating with my early check in - thanks!

staff were amazing and very accommodating to our request for late check out would defiantly be staying here again in the

ey never get a mention usually), and the buffet breakfast was actually cooked to our request and was lush

we used the little gym which served a purpose

great location and gym

reception staff really nice and friendly as were breakfast staff

lovely bar area

there is a decent golf course next door too if you like playing

the bar was very relaxing and the restaurant was soothing

nothing except that the bar menu is a little limited but not a problem

we had a lovely meal in the library bar prior to the event and an amazing breakfast the following day

handy for the golf club and durham cricket ground

excellent parking

i had to ring to make sure it was open as the front was so dark and parking is near the motor part

character property with a roaring fire on entry, comfy sofas in the bar and lounge

breakfast was amazing - i travelled with my dog and they set me up my own table in the bar so i

from the hotel can be a slight challenge, the wifi isnt the best but given the shape of the building, no matter how much you boost the signal

good location friendly landlady would recommend.good value good shower bar downstairs

great bar downstairs and u met some amazing customers in there who let me watch the darts with them

fiddly but it all worked well we did not find it disturbing, but there was some noise from the bar downstairs

from start to finish, locals were friendly and prices spot on bar staff make you feel welcome and i'd say value wise hard to beat

our 70s , brought back so many memories of what places used to be like atmosphere was brilliant , bar staff friendly locals friendly , saturday night was busy , for the price we paid we loved it ,

wifi excellent

great staff and super breakfast

lovely hotel, very friendly staff. breakfast super. evening bar meal ok.

i only had a little mishap during breakfast as someone else used our room number for breakfast.

staff very polite and helpful,rooms well appointed,modern and very clean,good wi-fi connection,breakfast was a buffet but plenty of choice,did not eat in the

screaming kids running up & down the corridors, slamming doors

they we're knowledgeable about local places of interest and parking facilities, polite, and very friendly

we used netflix whilst there and had to connect the tv to my personal hotspot and the wifi signal wouldn't work for either of our phones or the smart tv without losing connection

not informed of breakfast times & how a tab would need to be opened to order room service, so had to go to hotel bar to

wifi very good

breakfast was a little disorganised no menus and wet floor still cleaning bar area was bit messy

appearance of the pub inside and out is very clean & warming the owners & the bar staff are very pleasent & helpfull the atmosphere of the regulars are relaxing & friendly, the

friendly bar maid for check in and breakfast services

bar and dinner was terrific, cozy and the people were extremely nice

bar was

kids running up and down corridors banging doors

and go out and pay for breakfast elsewhere, not what you want on a sunday morning with two kids in tow

staff were incredibly friendly and helpful, and the restaurant next door was nice and great for kids and adults

the lady who booked us in was so helpful , the ladies at breakfast were spot on they were all so friendly and helpful, the breakfast was very nice , would

staff were lovely. very comfortable and warm. breakfast bags were great. kids loved it

with the breakfast, which was described as “fabulous” in the pre visit

clean comfy rooms. very quiet. excellent breakfast. very friendly staff and great food

and peaceful set in a countryside setting a 10 minute drive into hartlepool also the excellent breakfast we chose the full english which does set you up nicely for the day if you want value for

clean throughout, super friendly hosts giving a wide choice of breakfast all of which was excellent

have breakfast

area is brilliant, people were so friendly loved the breakfast.

all staff we're happy room small but very clean we had a.lovely stay breakfast was excellent w

very clean friendly staff good food and bar prices reasonable

lovely bar fantastic staff and great location room basic but nice

the team are really friendly and the breakfast was amazing

no free wifi in room would have been great if breakfast was included in the room rate.

the menu did not present healthy options for kids so we only ate in the hotel one evening.

the kids used the on-site pool (free) and enjoyed themselves

grand kids dessert was not as described, brought it then asked if we need a spoon

wifi wasn't free.

fab location five mins from centre. citypubhotel bar and staff fab also .

an early check in which was super helpful

bar was great as was location

the staff couldn’t do enough when we arrived, had a drink in the bar and had a great breakfast

handy for where we needed to be, very clean, comfortable bed, friendly bar staff and fruit in the g and t

the bar was very good, with a great atmosphere and friendly

early check in without any fuss, and relaxed check out

feel of the building which is one of its great attractions there is a little noise from the bar and traffic in the street (the building is directly on the footpath) but not excessive by any

great bar

man behind bar so helpful on arrival showing me where to park

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

staff were amazingly supportive and had a good chat with the bar maid and owner

food in bar was lovely too

friendly staff. the bar staff and manager were helpful and friendly

the bar food is excellent

great stay, price is spot on and room was large. indoor pool and the gym was nice bonus

easy to request late check out even after we had checked in

lovley pool and sauna at the hotel beds are comfy and nice and clean

had use of the pool and spa facilities

room service lovely. the desserts that we had brought was exceptional

breakfast was left in the fridge for overnight and was always yoghurt, fruit or cheese/ham

lovely accommodation and a nice continental style breakfast.

breakfast was nice, continental but catered to my gluten / dairy free needs so well ☺️ was nice

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

the kids loved the fact you can sit down in the shower cubicle

staff great with kids

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work; breakfast was shambolic and tasteless, not easy for a full english breakfast

was lovley and comfortable, kids loved it

was lovley and comfortable, kids loved it

contrary to information on booking, no wifi

the room service was amazing

stunning view over the beach at roker, easy to get to, plenty of parking, nice walks along the seafront

this place offers room service which is a plus to me

wifi doesn t work in bedroom at all

noisy , no room service for breakfast

one room turned into a very small fitness suite to de stress from kids or keep up with fitness if away for work

lovely hotel, large grassed area for the dogs to run. offered room service, food was lovely.

the kids burger was pink and no desert that they asked for but got an alternative

our room was big and the sofa bed was perfect for kids. tasty breakfast

our room was big and the sofa bed was perfect for kids. tasty breakfast

it was more like a little breakfast bar cafe

also kids running along the corridor in the early hours

most, thihings except the ev charger only charged at 16a instead of 32a

no bar no restaurant

sure if it was the room we were in as i think we were next to the kitchen - at night there seemed to be some sort of generator noise - it was a low level noise -

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

the lady on reception/ bar was fantastic and our evening meal was lovley

the bar / restaurant area has a continental feel

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

breakfast bar was ok but the milk was not cold enough for my liking.

for a slightly early check in

the bar downstaire was super nice

the breakfast bar was ok and the cooked options really good

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

bed was very comfy, wifi was good, service was great, parking outside the hotel

the breakfast was lovely

staff were wonderful. breakfast was amazing.

breakfast was great, including homemade marmalade and perfectly poached eggs

they also provide laundry service

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

golf room was very comfortable with a lovely shower room

was nothing we didn't like, kids love staying there, breakfast was lovely and the place was lovely and clean, could smell the

was a shame that there was no room service as we like having breakfast in our room

the spa facilities are excellent, bar lovely and cosy with a good selection, the staff were very friendly

spa was lovely

didn't like that i forgot to pack the kids swimwear as we missed the pool facility and it looked lovely

only thing would be room service an maybe later drinks for residents

tea/coffee hair dryer and free parking was an added bonus

i can t comment on the free wifi as i used my data on the mobile whilst i stayed in the hotel

would ve like room service / mini bar

no food after 9pm and no room service.

and reception , bar staff experience very attentive waiters excellent and very attentive always on hand with a big

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

good bar and lounge facilities

breakfast was cooked and ready at the time agreed the nite before

the breakfast was superb and had everything you could want and was really tasty

they don't offer breakfast room service.

enjoyed breakfast especially the poached eggs.very helpful staff.lovely setting

facilities ,the restaurant next door served delicious food the beef brisket was amazing , the breakfast in the morning was delicious with lots of choice

was a bit noisy- but that waa just the wedding party's kids who were bored and running around bless them

value for money including the use of gym, swimming pool, sauna, and steam room

is that we arrived at 1am after a very long journey and asked for a sandwich from the 24 hour room service menu to be told we could only have a bag of crisps

however the pool was nice and it was an added bonus to staying

spa facilities great

it was ideal, pool and restaurant were great and room was fine.

comfy bed and fast wifi

bar had a lovely atmosphere and plenty of areas to sit

room was looking out onto the public car park and people coming for the bar and restaurant facilities were parking outside our bedroom window and looking in

didn’t like the fact that there was a kids party on when we were in bar having a quite drink trying to any way and kids running back and

very useful to have free parking in the large car park

manager also met our request for early check in

beds spacious rooms awesome bathroom excellent toiletries adequate tea bar attached indian

the bar served great beers and the local company was super friendly and accommodating

the restaurant was closed but that was ok as we were allowed to have a takeaway in the bar

had a lovely restaurant and bar . would recommend a visit, definitely will stay there again.

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

nice common and golf course next door to stretch your legs after a long journey

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

was superb, nice to have a bar downstairs and food was great

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

the restaurant and bar area are really comfortable and welcoming

early check in as room ready on arrival

we ate in the bar in the evening and the food was very good and excellent value for money

good bar and lots of entertainments available

the bed was very confy. the bacon was gorgeous. great parking.

free parking and wifi was a bonus

little dated around the bar area, however do not let this put you off as the rooms are superb

were fantastic , beautifully done and breath taking views of marsden rock and the north sea , bar and restaurant were beautiful, great food and excellent service

was a smell of something close to the bar area, and you could shell it in the restaurant too, whilst it didn t put us off it needs a

than the view we had from room 6), relaxed atmosphere, not pretentious, fantastic food in the bar and restaurant and friendly, warm service

lift access from the car park to rooms and to the bar reception and function rooms

nonsense , great restaurant and bar , rooms have a bath and the staff are there if you need them

large room, comfy bed, great shower, easy on site parking

polite staff, good food and ample parking

great parking

of maintenance activities , restraint and pub brill , no one on staff for hotel had to go into bar to to get keys, hotel reception unattended ,guests neglected in favour of restaurant like the

was a++++, staff fantastic, grounds stunning, breakfast and evening meal was lovely and accomadated brilliantly for my vegan partner

room size was fabulous and breakfast was delicious.

particularly chantelle at breakfast

the bar is well laid out with different seating areas, wine is well chosen and well priced

room slightly tired bar staff at evening wedding reception not friendly or polite

also, the bedroom is over the hotel kitchen and at 6

unfortunately the bar was closed to guests due to a private function which was fine.

very enjoyable stay. good bar food, with friendly staff, comfortable bar/ lounge area.

couldn't fault our stay at all, also must stay if your having a drink in the bar during your stay the bar has a great vibe and gets busy

were attending a wedding so needed an early check in time hotel rooms were ready so this was very helpful se were able to get ready and

microwave or bar fridge in room

good value , clean comfortable. nice bar downstairs doing good food.

hospitality, good deals on drinks in bar 2-4-1 on some drinks

food at restaurant was first class and bar had live music and friendly locals

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

wifi coverage - not great in our rooms

poor wifi

evening meal wasn't hot bar closed to early

frustrating that the wifi reception as intermittent.

however the free wifi made up for this

close to town centre. early check in. free wifi.

the hotel ideal for my needs the breakfast that was included was very good and great variety

the bar was closed on a saturday night

had hoped to dine and sit at the bar without going out

great staff.fantastic breakfast would go back .deserve a 5 star

i would recommend people to go in for a drink in the lovely bar and look around the ballroom if you want to hold an event or even for your wedding

nothing - wish we’d been able to stay longer to enjoy the bar area and restaurant

friendly staff...reasonable bar prices...comfy bed big room.

needs more life in the bar etc there’s so much potential for the hotel

the staff were very friendly, no problem getting a drink in the bar

little hotel fantastic food great reception and bar staff was disappointed at 9

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

taking kids out until after 11 at night

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

great bar with great prices, we even received a free drink on checking in

heels downstairs there is a bar where loud music and a drunk client prevent any rest

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

the drinks are the bar and cheap as was the cost of the room

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

plenty of free parking

the breakfast was good it was nice to have room service. the outdoor area was lovely.

nice rooms, restaurant and relaxing bar area

staff very friendly and courteous, breakfast first class, comfortable bed and upgraded room much appreciated

all our food was served hot and tasty and a delicious breakfast the following morning

no restaurant on tuesday evenings or breakfast on wednesday mornings. gym noise below my room

nice room with kitchen and bathroom very clean and the restaraunt was next door the breakfast was lovely staff

was a green light that was in the kitchen area no good for sleeping it needs shielding, hot water tap kept running cold, room was

there is a gym downstairs and a restaurant next door

had a gym

ground floor room with patio doors leading to own parking space was outstanding

parking can be difficult due to golf course next door

still get on wifi, have a beer and dinner and then a good nights kip

was comfortable to relax after a nice meal and a busy day we also liked the fact that we had a parking space right outside our door which was most

the wifi wasn't that good but i wasn't to bothered about it

size room, comes with a breakfast and you can add on

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

amazing fresh breakfast!

.everything except the breakfast

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the fault of the hotel itself)

would highly reccomend this hotel if visiting south shields loads of free parking big bonus

loads of free parking around, too

parking was no issue and free

friendly great facilities , locality superb free parking on the street , lovely boutique style room , wonderful vegan breakfast , great value for

i had the top room and was unable to access any wifi

early check in, although for a fee.

breakfast

we all loved it, kids thought it was great

room (twin beds) with no extra costs, got a three bed room next to the eating area, delicious breakfast from a friendly cook, great location (next to bus

were really friendly and helpful, they arranged ,2 hours early check in time

sential in south shields),nice and warm room ,very comfortable bed

wonderful staff: the girl at the bar made us feel very welcoming, thank you so much

head needed replacing, bed needed a topper or mattress replacing, bathroom needed a heat source, wifi did not work in room

just the lighting in the bar is very strip light bright. not very atmospheric

code that didn t work for wifi when reported told there was a problem and we should have been given the staff code

very friendly staff, clean & comfortable room, plenty of parking and great breakfast to set you up for the day

the phoenix room was fantastic, laid in the massive spa bath watching tv and enjoying the complimentary prosecco was really nice and relaxing

plenty of on-site parking

the fact that the hotel offers room service was a huge positive for us as well, so we could eat in the privacy of our room

breakfast was exceptional and the team could not have done any more to make us feel welcome

the wifi worked wel

location is ideal in summer weather as its just a lovely short walk across the bridge to the main bars on the quayside but the hotel area itself is nice and quiet, the beds are so so comfy and the

, nice bar and good and really friendly bar staff

room service ended at 10 pm

sometimes could do a better gym

fact that the bar shut at 11pm

good value for money, close to city center, nice restaurant and bar around.

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

who lost my room service order, and breakfast staff who queried the breakfast i had booked on checking in