also i'm not sure what the green light is in the kitchen wether it's for fire safety or not but it was really bright all night and couldn't get it

reception not always manned - and sofa bed wasn’t made up for our arrival despite paying g for early check in - however soon revitalised and they sorted

there is a gym downstairs and a restaurant next door

the hotel was quiet and it had a gym for which a £5 day pass could be purchased

e pubs, restaurants, so we used the hotel bar and

property was just what we needed. a night off from the kids and some peace and quiet.

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time so will

the breakfast was good it was nice to have room service. the outdoor area was lovely.

it was a nice touch giving us a welcome glass of champagne and cakes each, we had the option of breakfast being delivered to our room at no extra cost which we appreciated and was the best

of parking, even when events are taking place

friendly staff. ample parking. great breakfast choices and quality of food served.

bar restaurant excellent beers and food with very friendly staff room nice and cosy and easy parking

also a good amount of parking

grounds were absolutely stunning, the restaurant and bar was perfect and so was the lovely

the stable restaurant and bar were very nice as was the food

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

was some choice language from some of the locals at the bar

highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs bar prices are very reasonable there is also a shop just across the road that stocks

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

clean wifi good and quiet

ground floor room with patio doors leading to own parking space was outstanding

convenient for dog owners with direct access to outside via a patio door from your room, vehicle parking space directly outside your

big, comfortable bed. early check in.

was lacking good heat, rubbish hairdryer, 2 plug sockets weren't working and the wifi barely reached the

the restaurant and bar area are really comfortable and welcoming

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

we had a late lunch in the bar which was very nice and the staff who looked after us were very pleasant and attentive

nice breakfast

all staff we're happy room small but very clean we had a.lovely stay breakfast was excellent w

staff nice room music was excellent in bar nice atmosphere reasonably priced drinks really enjoyed the stay was only one night but enjoyed

the team are really friendly and the breakfast was amazing

bar staff and restaurant staff where great and friendly

massive car park ideal when towing a 6m trailer with a van

the drinks at the bar were a bit expensive

friendliest bar manager and staff we have come across in a long time

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

was nice -right by the golf club

handy for the golf club and durham cricket ground

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

evening meal unless you book you only get a bar snack.

a mixed party of 8 the location of the hotel in relation to the superb golf course next door suited the gents while the ladies went on shopping and tour trips, everyone

the kids burger was pink and no desert that they asked for but got an alternative

area which was delicious, breakfast was amazing - lots of choice for gluten free customers - free parking & reasonable price - definitely recommend & will return

our room was big and the sofa bed was perfect for kids. tasty breakfast

lovely hotel, large grassed area for the dogs to run. offered room service, food was lovely.

room service order was cold

the lady on reception/ bar was fantastic and our evening meal was lovley

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

the bar / restaurant area has a continental feel

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

food in thai restaurant exceptional and nice bar downstairs for drinks

breakfast a treat

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

bar food lovely, great room and breakfast

the bar area is also very welcoming, with excellent food

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

didn't have breakfast

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

i think there should be decent fresh coffee at breakfast rather than sachets of instant.

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

an old tv that did not work and no wifi

information given on check in ie breakfast, wifi, covid 19

double glazing)

wifi was available only at the bar area downstairs; it would be fantastic if available in the room

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

clean rooms good price value for money swimming spa all clean will go back and stay

30 as next door had a room full of kids and we're so loud also next doors room had a friends across the landing which were also loud

spa wasn’t open on a sunday, would have used if open.

to the shopping mall, swimming pool was a bonus, and their gym was great , bed was extremely comfortable and overall very pleasant

spa and gym facilities were excellent

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

went into the bar and everyone was friendly

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

nice bar with a pool table downstairs

lovely stay lovely bar lovely people, really nice for a nice little get away!

group of people came in with guns which obviously was for the sport shooting but made us and my kids feel uncomfortable and then straight after a big coach of drunk people got off and a man

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

right next to places to eat too which was ideal with the kids

late check out, great hotel

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due to traveling for a wedding

room (twin beds) with no extra costs, got a three bed room next to the eating area, delicious breakfast from a friendly cook, great location (next to bus

not great when you are traveling with family & kids

size of the family room was excellent extremely good for the kids

kids got up through the night to use the loo and drunk people falling in from the night out coming

they allowed me to have a late check out they had 24/7 reception

lovely staff, big room, comfy bed, warm room, good parking

strange setting for a hotel in a housing estate,easy parking and access to hotel

early check in and late check out

i asked for the wifi code and was told it was on the room door

we stayed one night so friendly paul the bar man was brilliant and john doing the entertainment and heather the owner all the staff were so

for a slightly early check in

breakfast bar was ok but the milk was not cold enough for my liking.

two girls behind the bar are very polite and helpful

in keeping with the style of building, very warm in bar on a cold day/night

the breakfast bar was ok and the cooked options really good

only thing that can be an issue is the guest wifi, which does not have great coverage in all the rooms

parking easy

plenty of parking too

thing really was after had few drinks asked at bar if could purchase bag of ice to take to my room and wasn t aloud to, bit disappointed as

the restaurant and bar were great, breakfast had lots of choices and delicious

had use of the pool and spa facilities

slammed closed, hearing people drunk in the middle of the night, the people above us sounded like kids running around half the night on the friday night only, did not enjoy this stay like the other

the fact that they also have a very good room service menu is definitely a plus

swimming pool beautiful

breakfast less attractive at 25 each fixed price, so we went out / treats in town was amazing

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

the wifi stops working as soon as you get in the room

wifi connection was great too

breakfast was really exceptional

room service could be on later, especially on weekends.

enjoyed breakfast especially the poached eggs.very helpful staff.lovely setting

maybe needing a bit of an upgrade jacauzi wasn’t very clean kids playing in pool being a bit of a pain no staff to control

staff food very good room clean and excellent value will use the hotel again especially with the golf course on site

wifi tv and nice shower gel/shampoo

the breakfast was first class and the staff were so friendly and helpful on site parking was

and warm room, comfy beds, friendly staff, accepted early check in request

were unable to book breakfast in the restaurant but were offered the chance to have room service

tight parking.

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

swimming pool was also a hit especially with the children as it broke the day up a little

breakfast time was very busy

the pool and spa area is in need of renovation - i believe these are already planned for future

probs only thing bring back sharer menu in bar that was

nicely made welcome by one of the staff in bar area lucas whom i know very well for years locally for many years amongst other staff

the nicest part of town and there was a lot of noise from a bar close by, locals (kids and people arguing in the street

with lots of school kids/youth near the park etc

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

we loved the pack up breakfast

00 for me and 2 young kids one night ,very poor value for money ,won't ever return to be honest

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

for the first two nights and again in the mornings, there was a large group of foreign kids staying on the same level as us,but they they were running around and making a noise for at

laundry shot was quite near our room which made a bit of noise

- security of it broken so able to fully open the window on 6th floor so dangerous especiallyif kids are in the

amazing 2pm late check

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

didn't try the pool or evening meal so can't comment

access to the swimming pool and gym facilities

will definitely come back again enjoy the sauna, jacuzzi and gym during the day

gym and pool facilities. staff extremely friendly and helpful.

friendly staff, lovely clean property, beautiful spa with great hours (including for kids 7am-9pm)

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

hotel was spacious with very friendly staff and had a decent bar too

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

no bar yet not for familys but clearly states that.

good location for our event at exhibition park. good bar area. just what we needed and clean.

breakfast is a necessity for productive day and holiday inn never had failed me

breakfast was absolutely lovely. so fresh

the beds are comfy and kids are happy

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

dissapointed the bar was closed when we got back 2330

comfy beds,clean and room service great.

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

free wifi

best we have had from any hotel stay ,rooms decent prob due modernising, but ye a good hotel good bar ,good sleep and great breakfast in the heart of where you need to be thank you

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

it's an excellent hotel with a superb bar which is part of gino's restaurant

also the free wifi is really straightforward to connect to, and it's fast

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

early to our early check in just on the off chance we could get in

the gym could do with a pull up bar and power steps, we were delighted to get our

friendly and helpful staff, delicious food and accommodated two fussy kids by making 2 sandwiches that were not on the menu

the bidet, pool, gym - all great

big comfortable bed, clean, breakfast - plentiful, tasty, attentive staff, clean restaurant, bar - well stocked, attentive staff, acceptable

breakfast was excellent, hotel bar and restaurant were good and the staff were very helpful and friendly and swiftly dealt with a

an early check in which was super helpful

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best but if you make the most of the bar you don’t really care

the staff couldn’t do enough when we arrived, had a drink in the bar and had a great breakfast

bar was great as was location

fridays is a early delivery date for the bar below so we were woken up earlier than planned.

wonderful lounge with fully equipped kitchen

only one lift working, running machines in gym not working

coffee at breakfast was poor. bar shut at midnight.

t i had unlimited data so i didn't bother asking for help) and the plug in the bath was not

very friendly staff, early check in was not a problem and good value for the room

lived up to expectations - the reception, bar and food were excellent - the location is fabulous for going into town and we had a fabulous

building was fantastic the staff so nice the only problem was swimming pool was very busy but my kids loved it and breakfast was very

the pool and spa and gym was very organised

very good breakfast, friendly staff, good facilities such as swimming pool, sauna etc.

friendly staff, rooms was clean and spacious and food was great in the bar area.

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check out with hampton honours , perfect location, breakfast excellent, room nice particularly

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so couldn't use the jam as

the kids bed sofa bed and was made so couldn't even sit on that

the bar was open 24 hours and you could get food 24 hours plus the location was great

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

grand hotel, has indoor pool & gym, but i didn't get chance to use these, maybe in my next stay

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for instance

wifi connection kept dropping out

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large amounts of

luckily, i'm not too sensitive with noise but my kids took a long time to go to sleep due to noise and hot rooms

came with my daughter it was her final mother s day treat from kids a night away for the both of us little mother and daughter break, and it was really lovely

nick the bar man was an absolute crease. poor lad needs a raise.

really good location, accommodated my early check in request.

handy and bar was open till 2pm for people staying at hotel with security at door was fab and bar was really

of full english items, breads and cereals, we didn't try it but there seemed to be plenty of room service meals

bar food was excellent, and staff very polite and attentive

lovely bright and clean hotel with great bar area. will definitely stay again.

staff were fantastic, coffee was great and the wifi was very strong

recommended the indigo to others a special shout out to daniel on reception and laura behind the bar these two made our holiday

i ordered a burger on room service and it was delicious

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

wifi didn t extend into our room which was a shame, and a few toothpaste marks on the mirror from

wifi was less than good and non existant on our 9th floor

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location of the hotel was excellent, both for car access

excellent breakfast, very helpful and pleasant staff

wifi was terribly slow

we had no problems , we had early check in for an extra 20

small but perfect gym

the only thing i would add to the breakfast menu is some fresh vegetables.

early check in without any fuss, and relaxed check out

the bar was very good, with a great atmosphere and friendly

checked in early , warm welcome from everyone in the bar too

great bar

man behind bar so helpful on arrival showing me where to park

no breakfast option for room service.

pleasant staff - breakfast room service was really nice!

room service was limited and over priced

the early check in as standard - and the option to give them a call to see if even earlier is possible

good wifi

adults 2 kids and a dog, dog bowl and bed in the room for the pooch

woman on reception was lovely and bar staff were friendly and very helpful

the location is fab and the bar below is brilliant.

very spacious rooms with kitchen area. breakfast was good too.

that we didn t receive we were too tired from the journey to go out for food so we ordered room service, not knowing we had to go down to reception to put credit on the room first

friendly staff, clean and great wifi for a hotel

was no way you can fault this hotel it has a gym and a bar which is perfectly done oit and the rooms are cleaned to perfection it is the best

friendly place lovely clean room a d great full english breakfast and nice sports bar 5* from

they were even able to accommodate my early check in which really helped

very clean, early check in available staff very helpful

services for kids were amazing

nice modern rooms, comfy beds, good wifi.

room service also excellent

there was room service throughout the night so i was able to order at 2am which was perfect for my working

the cleanliness, the warm welcome, the room service, and great romantic room.

helpful staff, facilities in room were good, iron and board, hairdryer ,kettle, 24hr room service, clean

fact that the bar shut at 11pm

position of room . comfy bed. late check out time.

hotel bar very expensive but they usually are at all hotels

room, view, facilities, wifi.

free laundry

the hostel has a free laundry service with washing machine and dryer

bar area is a

excellent location, nicely refurbished and bar on site

the bar has a great selection of drinks and are reasonably priced

lovely staff , bar great, food amazing , big comfy bed , breakfast was fab

the food was excellent way above average and all fresh or home made by the chef this included breakfast and dinner

lovely staff , bar great, food amazing , big comfy bed , breakfast was fab

friendly, professional staff, fantastic room. breakfast to die for. thoroughly enjoyed my stay.

beautiful rooms, friendly staff and amazing breakfast.

was plenty of parking as well as a couple of high speed ev chargers (although they were

conveniently located, friendly staff, clean comfortable room, well lit, there’s a spa/swimming pool/gym on site aswell

food could have been better at gym

maybe a bar but apart from that it was lovely.

main reason for using this hotel is the good price and rapid ev charger in the car park

the menu was burgers / hotdogs , could do with a bit more of a bar lunch menu

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

needs updating but can’t complain for price , was clean and good bar !

was clean the breakfast was ample found a nice working men's club nearby easy to get bus into

from welcome fresh clean room people from the area who sat in the bar made me welcome

breakfast, clean and tidy hotel

lovely breakfast and very accommodating with my early check in - thanks!

hotel gave us a fab room overlooking the golf coirse and made our stay extra special with the finishing touches they put in the room which

fab facilities, room service, restaurant's, grounds etc.

wifi connection was awful

update needed on wifi, particularly superior rooms area of

fabulous place , we played at the golf driving range few drinks and snacks

clean spacious rooms, comfortable beds, working wifi, excellent shower, good food

the wifi is too slow,even the bbc tv channels were poor reception with pixelation

free wifi without having to log on -

hotel room s decor seemed a little dated,there was no room service phone

we were working at doxford park so location was ideal ,also for houghton le spring golf course, which was very

cleanliness of hotel, free wifi and comfortable rooms

the little gym

was really nice stay, good budget hotel, even has a mini gym

wifi is free too

good breakfast ate in fratellis restaurant one night which was surprisingly good helpful having ev charger on site although not cheap to use given also a 10 parking

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

location, managed to get an early check in and got parked at the rear of the hotel

great location - clean, lovely breakfast, welcoming staff and a good nights sleep

the breakfast was excellent and in the evening the bar staff supported my every needs

very friendly, and helpful, thank you (a special shout out to night staff steve who manned the bar on our return to the hotel after our arena riverdance show)

ordered room service very smoothly through the app as wasn t comfortable going into the hotel bar to eat

staff very helpfull room nice and parking available

carparking free. free wifi friendly helpful staff.

not the best breakfast

staff was really friendly, the room service was excellent - super fast and cheap

lovely room. perfect size for 2 adults with 2 young kids

moreso for people staying more than one night especially with kids

option for room service and a pub downstairs

food was excellent - room service and very well presented

a great breakfast

good size room. wifi quick

there is no room service which is a big down for my preferences

from downstairs a little too loud in our room until around 11pm no room service for breakfast or

free parking & wifi is included and there is a great choice of

really liked the parking at the back and the decorations

fabulous, excellent wines, staff friendly and helpful, dog friendly, very close & easy parking

evening meal and cooked breakfast

is in the middle of a farm in the middle of nowhere and still it is good, there are cows for kids to

the food was outstanding both nights, our dinner was excellent and breakfast was the best i'd had in a long time

although the breakfast bar did not initially look promising the cooked breakfast was delicious, with special mention for