room was perfect for our stay evening meal and next day breakfast were very nice and couldn't fault it

plenty of parking, great bar area, lots of tv screens and a pool table

however i am pleased the queue to the bar wasn’t big for checking in

is a little noisy earlier in the evening due to the bar below but did settle out

great location bar area and bedrooms immaculate

clean, warm, lovely library bar and a great

if you enjoy golf there’s a golf course next door

was nice -right by the golf club

the food is top notch and always hot plus a golf course right next door

as a family with kids, we wanted a castle stay on our trip and this one was just awesome

gym was very tiny, almost unusable which is a shame

everything from the parking to the reception to the room is beautiful

good location right next to the a1 m loads of parking and good facilities

the kids burger was pink and no desert that they asked for but got an alternative

kids eat free

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

location and quick parking late check out at 12 ...

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

food in thai restaurant exceptional and nice bar downstairs for drinks

moved to bar and had lots of room, plenty of light, and attentive staff getting me drinks and food as and

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered the night before

lovely bar area and food was delicious

breakfast was cooked and ready at the time agreed the nite before

staff great with kids

an old tv that did not work and no wifi

no phone in the room. no immediate access to wifi. no booklet explaining anything.

wifi did not work

was lovley and comfortable, kids loved it

the drinks at the bar were a bit expensive

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

friendliest bar manager and staff we have come across in a long time

big car park with enough room to park my truck

bar staff and restaurant staff where great and friendly

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

fresh milk available from the bar and a teapot in the room small but important things

the restaurant and bar area are really comfortable and welcoming

excellent dog friendly bar & restaurant

there was plenty of parking

good wifi connection

only downside was that their wasn t any allocated disabled parking bays, so we ended up parking behind the hotel but luckily with the signs i had on the

we were working at doxford park so location was ideal ,also for houghton le spring golf course, which was very

were kids running all around in the corridors down the stairs knocking on doors

wifi very intermittent

clean rooms great restaurant and bar facilities in the stables restaurant very good prices in the restaurant excellent breakfast and

there's no room service, no dining area in the actual hotel

the room, staff, room service were excellent

beautiful room

facilities ,the restaurant next door served delicious food the beef brisket was amazing , the breakfast in the morning was delicious with lots of choice

it was dirty, tiny and full of kids dive bombing into the pool

we were early so had a drink in the bar and were served by some very attentive and courteous staff

was fantastic, wasn't expecting a suite, but the spa bath and 55 inch tv was a great surprise, would definitely recommend the hotel to anyone for

room service was brilliant, food was delicious

at the inn, the hot tub was amazing, also nice touch with the complimentary stocked mini bar and welcoming treat board on arrival, we have booked up again to visit shortly 5* from

property was just what we needed. a night off from the kids and some peace and quiet.

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time so will

location, plenty of free parking, clean room, nice hot powerful shower, comfortable bed

really enjoyed my stay, got room service, used hot tub and felt nice & relaxed after my stay

had a gym

restaurant and bar were not open until the specified time in the evening, went over for a drink at 8pm and they

everything, clean amazing staff are friendly and a fabulous bar attached.

there is a gym downstairs and a restaurant next door

very clean room comfy bed kitchen good

parking for hotel guests as had to compete with spa guests and golfers

charged extra for kids breakfast

there were several ev charging points available

wifi signal was poor, which is surprising in a hotel of this quality and definitely needs upgrading

excellent facilities: gym, spa, golf, restaurants

wifi was not very good in our room

the adjacen 9 hole golf course & driving range were a bonus

rooms were quiet with parking nearby and good blackout curtains

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

convenient for dog owners with direct access to outside via a patio door from your room, vehicle parking space directly outside your

hotel and spa centre

the spa and massage was excellent.

conveniently located, friendly staff, clean comfortable room, well lit, there’s a spa/swimming pool/gym on site aswell

ev charging station

the pool was a 10 second walk

feel hugely amenable to kids, pool is definitely more for adults and kids felt frowned upon

everything is extra charge

a little on the expensive with no breakfast included

staff were all really friendly and room service came so quickly

also not great when you're trying to relax and lots of kids using jacquizzi and facilities

breakfast bar was ok but the milk was not cold enough for my liking.

two girls behind the bar are very polite and helpful

the bar downstaire was super nice

the breakfast bar was ok and the cooked options really good

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

staff were amazing and very accommodating to our request for late check out would defiantly be staying here again in the

from welcome fresh clean room people from the area who sat in the bar made me welcome

lovely breakfast and very accommodating with my early check in - thanks!

pizza served in the bar very good as was the breakfast

very friendly, welcoming. excellent comfort and breakfast.

good bar and lots of entertainments available

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

we stayed one night so friendly paul the bar man was brilliant and john doing the entertainment and heather the owner all the staff were so

we ate in the bar in the evening and the food was very good and excellent value for money

lovely staff, big room, comfy bed, warm room, good parking

one in the bedroom section and one in the living room section which was perfect for us as the kids could watch their tv in bed while me and my wife watched tv on the sofa

ee) and enjoyed themselves

central to durham and great room service

we were also given complimentary drinks any choice in the bar before we went dancing the night

asked for early check in, which was arranged with a room upgrade

fab location five mins from centre. citypubhotel bar and staff fab also .

fridays is a early delivery date for the bar below so we were woken up earlier than planned.

handy for where we needed to be, very clean, comfortable bed, friendly bar staff and fruit in the g and t

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best but if you make the most of the bar you don’t really care

lovely bar downstairs with great cocktails, and the manager is a lovely chap

laundry service was provided upon

excellent service, clean and big rooms, comfortable beds, great wifi.

- spacious, comfortable, cosy and a lovely view of durham *service - good service in regards to early check in and late checkout *

large room, everything clean, attentive staff, laundry service and delicious breakfast!

breakfast was fabulous, plenty of choice & served efficiently & cooked perfectly

checked in early , warm welcome from everyone in the bar too

early check in without any fuss, and relaxed check out

the bar was very good, with a great atmosphere and friendly

if you stay make sure you have a few drinks in the bar - lets keep pubs like this running

feel of the building which is one of its great attractions there is a little noise from the bar and traffic in the street (the building is directly on the footpath) but not excessive by any

couldn’t do enough for us, really professional and great breakfast, really good valve for money

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

the breakfast was extra but brilliant value for money a lot more than expected

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the fault of the hotel itself)

close to facilities and got early check in

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

lovely bar with original features and nice outdoor seating area, dog friendly

highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs bar prices are very reasonable there is also a shop just across the road that stocks

lovely bar area

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

i had a quiet night, i had a free continental breakfast which was good they are following covid rules, thank you so

kids got up through the night to use the loo and drunk people falling in from the night out coming

size of the family room was excellent extremely good for the kids

the blinds didn’t close properly waking kids up super early! a small thing in comparison tho!

they allowed me to have a late check out they had 24/7 reception

and go out and pay for breakfast elsewhere, not what you want on a sunday morning with two kids in tow

there wasn’t breakfast included

the lady who booked us in was so helpful , the ladies at breakfast were spot on they were all so friendly and helpful, the breakfast was very nice , would

value for money, decent location, free parking, next to pub/restaurant, a gym and a retail park

great snacks and next to gym and near restaurants

choice on menu - especially room service

so paid 20 each for 4 o'clock check out but you also get 3 course sunday lunch and use of gym n spa for rest of the

liked the facilities such as gym/pool and bar/restaurant area

clean, modern room and free access to the gym.

bed very clean and modern room and bathroom modern looking hotel excellent small gym facility other leisure facilities available but i didnt get the chance to use all staff were

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

staff were fab, especially the young lad who was on the bar on saturday night, very friendly and chatty

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

the shisha bar downstairs doesn't sell alcohol but you're allowed to bring your own

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

nice bar with a pool table downstairs

lovely stay lovely bar lovely people, really nice for a nice little get away!

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

went into the bar and everyone was friendly

bar and dinner was terrific, cozy and the people were extremely nice

we had a nice drink in the bar when we got back

staff, the room, the food including a great breakfast and the friendliness in the bar on an evening

friendly bar maid for check in and breakfast services

bar was

food is served on the premises but they let you order food in to eat in the bar, they have various menus behind the bar

thing would be if you wanted an early night bar doesn’t shut until 11pm but perfect for me as was drinking in pub with my dog

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

also the bar downstairs was friendly and the girls ordered a taxi for us to go to our venue

town pub, pleasant clientele, great bar staff

n breakfast things and welcome activity

kids swimming lessons going on in a pool that was already quite small

difficult to connect to the wifi on my phone and in my room the wifi kept dropping

there was no free wifi

reception

location, clean, modern hotel with bar and restaurant

ev charging points on site easy to get to

room service

couldn t access the wifi as it was unsecured.

location is ideal in summer weather as its just a lovely short walk across the bridge to the main bars on the quayside but the hotel area itself is nice and quiet, the beds are so so comfy and the

very stuffy, no instructions how to use anything in room wasn't made aware there was a pool or gym expensive per night , b

comfy beds,clean and room service great.

clean room and good breakfast.

could do with a refurb and gym was too small

station

didn't have brilliant success with the wifi

the gym wasn't particularly well-equipped but i survived!

the location, the room, the attention to detail, the room service

laundry service because my children have autism and have accidents but there were no prices for kids clothes and the prices are expensive

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

wifi efficient and fast

late check out at 12

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

when i arrived but they made every effort to help me and arrange an evening meal even though room service wasn t available at the time

a very bright smoke detector flashing all night. noisy spa area full of kids.

perhaps the spa was a bit noisy as the kids was playing in the pool

lounge bar didn't last long enough

of city centre, helpful and friendly staff called our room to let us know we were able to use the spa facilities, lovely breakfast lots of food to choose from

so accommodating, rooms were spotless the spa was clean and great location

30pm and slightly early check in was no problem

for late check out and i ve been told they were too busy

was put in a disabled room stains on curtains and carpet and cracked tiles kids running about after 11pm

could have been more fruit, nutella and pancakes for kids.

the staff also allowed us for late check out

absolutely spotless rooms, clean bar area and restaurant..

room was lovely great breakfast too

bar area was vibrant yet cosy at the same time

food was excellent, both breakfast and evening meal with a very good selection

food, comfortable bed, excellent shower, wonderful breakfast and friendly staff

wifi was less than good and non existant on our 9th floor

we had to change rooms shortly after check in due to no wifi connectivity

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

location. breakfast fantastic

we had a great room, the view was stunning and the kids loved the bunk beds

the wifi reception was not good at all in our room.

love the location and early check in

nothing staff were perfect looked after our bags before early check in and were very friendly

nothing. i was a little nervous seeing kids and party goers but it was absolutely fine!

staff were all very friendly - bar food was exceptional and the family rooms were very spacious

check in reception team, excellent. room service very efficient and friendly.

told 24hr room service but cocktails stopped at midnight and also the proper food menu so had to have

the room service choices. especially for kids.

great choice of spa treatments on the menu although we didn t get chance to actually go to the spa

not being able to use swimming/gym facilities due to covid restrictions

wifi connection was poor

the reception staff were great really friendly and welcoming. the gym staff were great too.

see or try the pool, was only there for christmas shopping

pool and spa area were great

clean room, comfortable bed, great location for shops and train station, good breakfast

gym is sufficient, dumbbells go up to 20kg, with cable machine, medicine balls, foam roller, swiss

1pm, receptionist was lovely did her best to find us a room, a bonus to get a early check in, lovely breakfast next morning, plenty of choice, loads of room in dining room,

late check out was very welcome

the kids bed sofa bed and was made so couldn't even sit on that

as a member the early check in and late check out was a massive bonus

clean, good breakfast, lovely staff, big rooms

the beds are comfy and kids are happy

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an afternoon appointment for our child

excellent staff lovely breakfast

nice staff and clean rooms and an aced gym

wifi needs improvement. shower not quite hot enough!!

location was brilliant , staff were excellent with early check in and parking .

it has a large kitchen/living room and is equipped with everything you need to feel at home

excellent location, restaurant was modern with open plan kitchen. very clean throughout.

wifi in the room wasn't working for us but it wasn't a huge deal

the bed was so comfortable. breakfast was tasty and the spa was luxurious

such a convenient location and the spa was really handy too

great location, early check in and kate check out, nice tv and bed

offered late check out for no extra charge

clean, comfortable, secure. complimentary biscuits. late check out.

the grab and go breakfast was handy too

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

it was like kids breakfast

00 for me and 2 young kids one night ,very poor value for money ,won't ever return to be honest

complementary mini bar items

room was on first floor near the fitness centre and smelled like a school gym changing room.

staff were fantastic, coffee was great and the wifi was very strong

bedroom style. location. gym. restaurant. overall pleased with everything.

wifi didn't work first time

very accommodating for both us and the bairn, beds extremely comfy, rooms tidy and loved the fact kids were aloud in the

watching members twist about the kids having fun in the pool on the monday morning

i hate to think of all the wasteful laundry that will be needed

waiting and bar staff first class

bonus of having a swimming pool

lovely, clean, staff very friendly and helpful, room good size ,bed very comfy good location, had breakfast in room one morning and was delivered to the door by a robot

was a bit short/rude on arrival when asked was there a chance of an early check in other than this all the rest of the staff were

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

the breakfast is buffet with ample variety which is very well cooked and tasty

r a fee of only 20)

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

tv didn't work, flaky wifi. no in room heating contold

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

a perfect location, very walkable to the shopping centre and the bars and restaurants

bar area is a

laundry , storage everything available, breakfast at cheaper price, if not included

very good transportation nearby free laundry

the bar has a great selection of drinks and are reasonably priced

heels downstairs there is a bar where loud music and a drunk client prevent any rest

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

great bar with great prices, we even received a free drink on checking in

the drinks are the bar and cheap as was the cost of the room

the lady at breakfast who took our room numbers she talked to me and another gentleman about our kids

wifi was bad

did not have breakfast , location could not be better

a cracking breakfast, staff very helpful

booked late check out to have a sleep as we had a late night and we were woken up by the cleaners trying

staff were lovely, great location, lovely breakfast and great late check out time

the room was spotless and was great to have the kitchenette for the kids to have snacks and breakfast when they wanted

due to our situation we needed early check in which couldn t be guaranteed but staff did everything they could to accommodate

it was difficult for room service to ascertain that the amount i had placed on the credit card for each day had not been

shark bar downstairs is great, short walking distance to

early to our early check in just on the off chance we could get in

team were lovely - great with the kids (and the dog (-)kids running around in the bar area (-) kids running past nocking on door and running away from 6 (-)didn t like the fact that there was a kids party on when we were in bar having a quite drink trying to any way and kids running back and (-) most of the staff just kids, no conversation or manners though the older ones

good rooms with parking outside. excellent restaurant and all staff were very friendly.

bar had a lovely atmosphere and plenty of areas to sit

bar and restaurant facilities if required

and dinner was excellent along with the bar and evening entertainment

right next to places to eat too which was ideal with the kids

everything, kids loved the breakfast

breakfast good plenty of choice especially for kids, great parking, in the middle of everything fab place will definitely go again

by the friendly staff, modern room decoration, a very good breakfast and outstanding clean

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

hospitality, good deals on drinks in bar 2-4-1 on some drinks

bar opened late and easy to drive to

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

microwave or bar fridge in room

good value , clean comfortable. nice bar downstairs doing good food.

nice hotel and fabulous breakfast

gym was amazing! and empty which was a bonus!

plenty to channels on tv . easy wifi. lovely shower.

no music in the gym

wifi excellent

we used netflix whilst there and had to connect the tv to my personal hotspot and the wifi signal wouldn't work for either of our phones or the smart tv without losing connection

place very friendly staff fantastic food brilliant beer garden plenty of space for kids to play will be going here

great food plenty of local specials, breakfast was perfect plenty of chose

no spa or hot tub facilities

good parking, quiet neighbourhood. all facilities so once i arrived all my needs were met.