lovely bar and restaurant on site

nice breakfast included, pleasant staff at night in the bar and in the daytime

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

location and quick parking late check out at 12 ...

the bar / restaurant area has a continental feel

lovely hotel, large grassed area for the dogs to run. offered room service, food was lovely.

would have preferred a dog friendly area in the restaurant as opposed to eating in the bar area.

area which was delicious, breakfast was amazing - lots of choice for gluten free customers - free parking & reasonable price - definitely recommend & will return

duty manager was very helpful and the receptionist helped me with safe parking of our motorcycles

room service available at a reasonable rate

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

the restaurant/ bar were lovely well priced drink’s excellent menu for dinner and a substantial breakfast

and reception , bar staff experience very attentive waiters excellent and very attentive always on hand with a big

maybe needing a bit of an upgrade jacauzi wasn’t very clean kids playing in pool being a bit of a pain no staff to control

andard double) room, recently refurbished. free parking. good on site restaurant.

the spa facilities were great and the breakfast.

we enjoyed the bar next door- would recommend

didnt grt to use other faciloties as visited for a wedding at another venue early check in was accomodated easily but struggles to find confirmation of this when checking

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

nice common and golf course next door to stretch your legs after a long journey

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

the actual location of the castle is amazing, great sights of the valley or golf course from any window

the food is top notch and always hot plus a golf course right next door

with my adult son, who has a learning disability - he is prone to anxiety, but the staff in the bar and restaurant couldn't have been more welcoming and accommodating

as a family with kids, we wanted a castle stay on our trip and this one was just awesome

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

excellent dog friendly bar & restaurant

requested an early check in because we were attending a family funeral and we needed to change clothing after

the restaurant and bar area are really comfortable and welcoming

the bar and restaurant were spacious, comfortable and cosy

fresh milk available from the bar and a teapot in the room small but important things

early check in and late check out

offered us free breakfast, minibus transfer to metro and late check out on the

lovely staff, big room, comfy bed, warm room, good parking

staff, clean rooms, decent bar and free parking

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

room was perfect for our stay evening meal and next day breakfast were very nice and couldn't fault it

stay friendly staff excellent breakfast location good next to train station local tourist spots not far from durham sunderland

lovely bar fantastic staff and great location room basic but nice

staff nice room music was excellent in bar nice atmosphere reasonably priced drinks really enjoyed the stay was only one night but enjoyed

however i am pleased the queue to the bar wasn’t big for checking in

bed very clean and modern room and bathroom modern looking hotel excellent small gym facility other leisure facilities available but i didnt get the chance to use all staff were

liked the facilities such as gym/pool and bar/restaurant area

so paid 20 each for 4 o'clock check out but you also get 3 course sunday lunch and use of gym n spa for rest of the

good location good parking

plenty of car parking

lovely clean rooms .. polite staff … lovely breakfast

no cooked breakfast but only because of the government guidelines.

so it's hard to get kids washed without getting soaked yourself

its a convinient location, but not a nice one next to a run down and shut down pub and opposite a gym

and welcoming , room was clean, also cleaned every morning we stayed and loved the complimentary breakfast packs they gave us on arrival, (just a little something extra ) can’t fault this hotel

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

taking kids out until after 11 at night

the shisha bar downstairs doesn't sell alcohol but you're allowed to bring your own

staff were fab, especially the young lad who was on the bar on saturday night, very friendly and chatty

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

the breakfast was extra but brilliant value for money a lot more than expected

close to facilities and got early check in

couldn’t do enough for us, really professional and great breakfast, really good valve for money

amazing fresh breakfast!

the drinks are the bar and cheap as was the cost of the room

great bar with great prices, we even received a free drink on checking in

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

good value , clean comfortable. nice bar downstairs doing good food.

microwave or bar fridge in room

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

hospitality, good deals on drinks in bar 2-4-1 on some drinks

bar opened late and easy to drive to

were really friendly and helpful, they arranged ,2 hours early check in time

early check in, although for a fee.

got from the staff, i and my friend had a nice stay in that hotel, we got free nice continental breakfast in the morning, excellent parking space they had and it's free which is really good for

parking, good location, staff super friendly, cheap late check out, what more could you ask for

kids got up through the night to use the loo and drunk people falling in from the night out coming

small gym

couldn t access the wifi as it was unsecured.

size of the room was good, coffee and tea facilities were great, room service was prompt and good

value for money and quick and good room service for food

got an early check in by chance

kids options available

wifi worked well in the room

helpful and friendly staff good parking and lovely bar area enjoyed our stay and will

room was huge, with separate space for kids

needed absolutely no complaints the people up north are so friendly i love our visits to see the kids

very clean and excellent staff we got checked into room prompt and late check out great stay

had late check out and at 10am cleaner walked in ud83dude21

room service food - had to wait 1 hour 20 mins for food

wifi was poor too

there was no late bar or room service.

room, staff very friendly, extra effort made for kids

n breakfast things and welcome activity

location, clean, friendly staff, gym and sauna

and surrounding of the building was fantastic the staff so nice the only problem was swimming pool was very busy but my kids loved it and breakfast was very

friendly staff, rooms was clean and spacious and food was great in the bar area.

wifi was bad

did not have breakfast , location could not be better

the lady at breakfast who took our room numbers she talked to me and another gentleman about our kids

friendly staff and lovely gym

property had cracked sink, walls were dirty, the room service phone had no answer, the food was descent however there were no condiments like catch

clean, friendly staff and good location. nice and spacious rooms, good bar and nice facilities.

staff were amazingly helpful and facilitated an early check in; knowing the rugby world cup match was on

good food, free customer laundry

cluding amazing food from room service)

staff very polite and helpful,rooms well appointed,modern and very clean,good wi-fi connection,breakfast was a buffet but plenty of choice,did not eat in the

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

at least we could get wifi on our ipad

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

room w was only an over head waterfall with no other shower head option which is not suitable for kids

room w was only an over head waterfall with no other shower head option which is not suitable for kids

wifi a bit slow. no seeds at breakfast.

customer service, from reception to bar to breakfast staff

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has everything

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

breakfast was room service due to covid but was on time and very nice

i also managed to make use of the gym which is small but fab

room service was quick and the food was lovely

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well equipped

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

very modern & staff were lovely. the food was really nice! & the room service was quick

evening meal wasn't hot bar closed to early

beautiful room

debbie lovely restaurant plenty of parking discount of beamish

also a good amount of parking

wifi poor but some could say that is a benefit, however we face time and unable to get a connection

sadly the wifi was patchy in the reception area and non existent in my room.

wifi connection was weak in my room.

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes (-) again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have liked to have seen 2 (-)gym has deteriorated since i last went (+) has a small gym which is great (-)the gym and spa is very small and does not have a good selection of work out equipment. (*) the gym was really great with lots of equipment and the sauna was a perfect touch (+)room was lovely , gym and sauna were nice too . breakfast lush, great views. (-)gym was too cold. lights in the room weren t bright enough. (+)beds really comfy and nice size room. gym was small but did the job! (-)steam room wasn't in use that was a shame but gym and sauna were good and clean (+)great location. mini bar in room. all facilities including restaurant, gym, room service. (+) has a gym

experience but it would have been nice to have had a china teapot in the classy downstairs bar rather than a cheap, stainless steel one

have good time with 2 kids, room is big enough for kids to run

pool small

location was excellent and the staff were pleasant and helpful. spa facilities were good too.

nice warm pool and kids can access the pool all day so my daughter loved it

the bed was comfortable and the late check out was awesome

the breakfast buffet was tasty and there is an evening meal/ bar option until 9

really good location, accommodated my early check in request.

excellent location, clean room. room service offered.

complimentary late check out of 12pm

rooms, bed, bar location

lovely bar next door

free late check out.

great location, early check in and kate check out, nice tv and bed

wifi wasn't very good and a lot of channels on the tv didn't work

we had a late check out and they also looked after our cases

room service staff were so

ey are small), staff went in with an empty laundry trolley and told me i could take the stairs or wait for it to come back up

spa is dinky, but it's lovely and has all you need

called for room service twice with no answer so gave up and ended up going out for something to eat

the reception staff were great really friendly and welcoming. the gym staff were great too.

first time i’ve tried the gym however, and this was equally as pleasing

helpful reception staff good breakfast selection clean, quiet room for good night’s

late check out on sunday was particularly good

rooms were ready when we arrived at 2 but they wanted £10 each as an early check in fee for just 1 hr

had trouble trying to contact the hotel to request and earlier check in and late check out until the morning of the stay, this was a bit of a worry for me incase it couldn’t

wifi was slow

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

the wifi was absolute rubbish!

price of room service was mental for what arrived!

no room service delivery to room for breakfast

it has a large kitchen/living room and is equipped with everything you need to feel at home

wifi was excellent as well, hardly dropped at

early check in on arrival which was really helpful

excellent location, restaurant was modern with open plan kitchen. very clean throughout.

early check in, great location and friendly staff.

downside would be the wifi is not very good in the room but worked better in the

parking

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of choice, hot food was cooked to order

the rooms were large, clean, nice bathrooms and had parking right outside

we were attending a wedding close by and was able to get an early check in

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

the hostel has a free laundry service with washing machine and dryer

free laundry

staff were helpful and friendly and having a laundry room helped with 3 young children

our room was located right over the bar and we were a little concerned about sleeping

location of the is perfect for families with kids specially who are planning to visit discovery museum or life science museum and commuting by

the breakfast was included and was self-service

early check in - this was very accommodating

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you could feel

staff helpful with early check in and late check out as we are ihg members

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink, the bar prices were very

was a bit short/rude on arrival when asked was there a chance of an early check in other than this all the rest of the staff were

not the cleanest in areas in the room, chipped mugs and having to get a pass for the gym is very annoying

brilliant breakfast - good selection of buffet hot elements and more than food

very clean, good breakfast, friendly staff, and prime location. great value for money.

the breakfast last year was buffet style for the hot food, but not this time

i had a couple of occasions to call room service and they answered my query, and were there within seconds when i requested towels

the lobby and bar of the hotel is very stylish and the location is very

wifi did not allow me to connect to my vpn for work which made it difficult to get work done

very friendly excellent central location perfect room with terrace amazing room service

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

bed was ok to sleep and they allowed early check in and later check out

went into the bar and everyone was friendly

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

downstairs bar with pool tables

clean, comfortable, secure. complimentary biscuits. late check out.

(at this price point, i also thought the breakfast bags were a nice bonus

late check out is a bonus

excellent a1, good health breakfast ud83eudd5e

was more like a kids toilet the mattress was old and knackered no glasses in the room staff were very unfriendly

i later noticed in the hotel information brochure that there was a 3 surcharge on each item as room service

good wifi, as i needed to work while in the room

room service food really good

, shower was hot , pillows were comfortable, having a sofa bed was an added bonus, having the kitchen and breakfast bar worked very well , we will definitely be

few scuff marks on walls and bunk rail was a little less stable than it should be if kids going to pull up over it

breakfast was excellent and very plentiful.

the breakfast was good it was nice to have room service. the outdoor area was lovely.

private courtyard, with patio table chairs and luxury hot tub - even allocated own parking space

property was just what we needed. a night off from the kids and some peace and quiet.

all our food was served hot and tasty and a delicious breakfast the following morning

hotel staff where so polite,friendly and helpful and my friend was so delighted that you's had a gym as she works out a lot just made her day

i found the pizza i ordered for room service so lacking in taste i couldn't eat it and gave it back

really comfortable bed!! very friendly bar staff.

ev chargers in the car park

hotel staff very accommodating and gave me late check out when i asked the breakfast is self service and best i have seen in a while

the wifi stops working as soon as you get in the room

tv didn't work, flaky wifi. no in room heating contold

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

wifi connection was great too

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

friendly staff. the bar staff and manager were helpful and friendly

the bar food is excellent

staff were amazingly supportive and had a good chat with the bar maid and owner

food in bar was lovely too

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

breakfast was nice, continental but catered to my gluten / dairy free needs so well ☺️ was nice

location, decor, breakfast, quiet, clean

great breakfast

lovely breakfast and lots of little extras to make our stay special

breakfast was left in the fridge for overnight and was always yoghurt, fruit or cheese/ham

noisy , no room service for breakfast

this place offers room service which is a plus to me

couldn't get wifi in the room.

location overlooking roker beach, easy to get to with good parking facilities

there is plenty of free parking, just register your car while booking in

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

golf room was very comfortable with a lovely shower room

plenty of choice on the breakfast bar and a large full breakfast if you preferred

great size room. very welcoming staff. superb food and good bar prices.

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

bar prices very reasonable and food choices good

not enough bar staff - long wait for service

was a shame that there was no room service as we like having breakfast in our room

due to covid restrictions there was no room service so towels etc not changed or bed made daily but understand why

swimming pool area amazing and so helpful bar area clean and again friendly staff location and parking

the room service pizza was terrible and the bed was uncomfortable. the parking a nightmare

and my grandchild had a fab day away at this hotel the grand hotel sunderland pool was great breakfast was lovely the staff were so kind and polite also the room was very

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

partner said the cooked breakfast was delicious

amazing host and breakfast. always happy to help.

great breakfast choices

leather seats in bar area ripped and worn

not much parking

in the evening the bar was lively and well stocked with plenty of seats inside and out

only thing would be room service an maybe later drinks for residents

i can t comment on the free wifi as i used my data on the mobile whilst i stayed in the hotel

early to our early check in just on the off chance we could get in

lovely decoration and also that the doors were locked at night and only guests allowed to use the bar area

staff were hospitable and helpful, particularly sharon at breakfast who is a gem

the staff were friendly, allowing me to have early check in and they couldn’t do enough for me

there was also a bar by reception which we used prior to meeting up in newcastle and on our return late evening

comfortable room, excellent breakfast. good value.

there is a gym on the ground floor which must have been directly below our room

the girl on reception was friendly chatty and just , brilliant ud83eudd29 all the staff in the bar a young blonde girl and a young man where again friendly and chatty and brilliant ud83eudd29

early check in, facilities on site, very helpful and friendly staff team

information about the gym, can guests use it

the hotel was quiet and it had a gym for which a £5 day pass could be purchased

my room was above the bar - very nice bar at that with outdoor heaters

understand breakfast no one around to order full english that was included in our stay so ended up leaving

the free breakfast and the free parking in an area where there is none

service, room had all the necessary equipment, tv, iron, hairdrier,kettle, shower, wifi etc

great wifi and tv

hotel was spacious with very friendly staff and had a decent bar too

there is a bar with everything you could need

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

no bar yet not for familys but clearly states that.

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

contrary to information on booking, no wifi

was lovley and comfortable, kids loved it

staff great with kids

wifi did not work

the wifi signal not very strong, cold bathroom

comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

breakfast was very pricey!

ev charger location was very close to university breakfast was plenty and delicious

food was excellent - room service and very well presented

lift to 1st and 2nd floors, the food, the room, on site parking, friendly/helpful staff etc

parking was great, had get up early to move the car to allow some else leave

really liked the parking at the back and the decorations

parking and access, great location for getting into town and great value for money

city clean friendly staff lovely breakfast and bar areas nicely

e spy bar etc) but in the evening there was no one around so there was no noise at all from bars etc when

we used the bar where again the staff were very friendly and cocktails were tasty

bedroom, bed, leisure club, bar lounge, breakfast all excellent while staff were legendary

to the shopping mall, swimming pool was a bonus, and their gym was great , bed was extremely comfortable and overall very pleasant

spa and gym facilities were excellent

location and pool

the gym and facilities included are excellent for the money.

the room service menu was good with a lot of choices

setting just outside durham, plenty of parking available and well kept grounds

just young kids

room service was very fast and the food was impeccable will defiantly be staying there

location, great staff who were very accommodating with my early check in and night staff were very helpful with parking

super friendly staff who offered late check out and collected my coat when i left it in the hallway

mattress and pillows were very firm for my liking and bar selection is limited

parking may be an issue as the car park is small

the freedom to go to local restaurants or leave to shop freely, i was told at check in there was room service and breakfast available but when i asked reception about this i was then told they

i completely understand on the bar purchases & room service, but not for breakfast

staff, well equipped room, good breakfast choices and a relaxing bar with an interesting drinks

couldn't get through to room service.

restaurant and bar are a little expensive and you get a surcharge for service

d quick)

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

we loved our room and our breakfast

limited choice of breakfast and same menu on a daily basis.

kids running around in the corridors late at night parents fault not the hotel a member of staff

by the friendly staff, modern room decoration, a very good breakfast and outstanding clean

breakfast was nice

food is served on the premises but they let you order food in to eat in the bar, they have various menus behind the bar

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

also the bar downstairs was friendly and the girls ordered a taxi for us to go to our venue

thing would be if you wanted an early night bar doesn’t shut until 11pm but perfect for me as was drinking in pub with my dog

staff where amazing we where at a wedding at the old pump house 5 minutes away arranged early check in as wedding was at