perfect for a family break. kids enjoyed alot.

excellent golf course and the staff are so friendly and helpful.

wifi was aweful phoning room service around 9pm, didn't get answered, had to phone a few times,

next door staff moved us to another room and provided us with a complimentary bottle of wine and late check

pool, incredible breakfast, great bedrooms and overall facilities

i know its only a gym towel but the principle of someone taking something that doesn't belong to them remains the

and that's just one thing to do with the kids

we used both pools forum and dylan's

for bottle of complimentary water at check in, it didn't arrive, so rang room service and requested again

swimming pool and golf course we re lovely, food was amazing

ordered room service - two steaks cooked differently but indistinguishable.

staff especially the bar and cleaning staff were excellent

came to our room quickly too, we'd been looking forward to having a swim in the morning and the kids loved the pool although it was very small and basic

breakfast good, setting out good, staff always on hand

the charge for the tray to room service

dont think the menu

gym did not open until 7am, which is too late, if you have to have breakfast and leave by 8am

the only complaint i have is that i thought the bar prices and crisps of things like that were a little

perfect live entertainment bar area clean friendly staff

the location to the icc room was clean and very comfortable shower amazing with elemis products bar was well stocked with friendly staff large car park with reasonable overnight

we will definately be staying here again come my sons next gymnastics competition

lovely little pool and spa

swimming and activities for the kids especially the kids movies they loved the kids club

to get to, lovely staff, breakfast included, lovely modern clean room

to many kids aloud in the pool at one time

we really appreciated the late check out following our race.

checked in very late- not a problem and then i asked for a late check out-not a problem

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

we had tao rooms but was going to a festival so needed early check in

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

late check out

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

breakfast included, friendly, central

the breakfast was perfect and the dinner as well

the breakfast was lovely

didn't have breakfast

the self serve breakfast is fantastic and something for everyone

ed to some anti-bac spray and cloths to wipe down the equipment)

central location was great for visiting newport, the hotel was modern and the small gym was a bonus for my partner

before, it s central and it s in the town we live, great to have a cheeky night away from the kids for great rates and it has a lovely restaurant and bar

there was also a gym, but did not use

ordered a room service and specifically mentioned not to do it in my absence but the room service team

nice breakfast early check in

staff, incredible food and good vibes only with a play area for kids and a pool table and other games

staff in the bar and reception were very friendly and accommodating

and convenient parking & ev chargers on site too good amenities in the room friendly staff restaurant easy to access for

location, just off the m4, restaurant next to hotel was lovely and great for kids

is delightful hotel - a time capsule with bar and dining room instantly transporting the traveler back to a time when the port was in its

after our day out we spent the evening in the hotel bar with the owner and met some of his family which was lovely and we felt we were welcomed with

for them a lot better than the victoria hotel 24 /7 more comfortable and cozy there is a nice bar down

the bar was also fantastic, offering a great selection of drinks

small bar if one would like to socialise with more than enough space to extend into larger lounge, (could

lovely and clean, bed very comfortable, excellent price's, and very good selection of food for breakfast

swimming pool and spa well worth a visit

the pool was outstanding - a good size indoor main pool with a small toddlers' pool and both pleasantly

however, you can still use the gym and pool facilities etc

the staff who met us upon arrival through to the spa and restaurant this hotel exceeded all expectations

everything but breakfast could’ve been better

were incredibly friendly and first class food, we had breakfast and decided to have evening meal both nights

loved the large room, large comfortable bed, the welcoming bar with real ale and most importantly the staff were great

stay, staff brilliant nothing to much trouble, food excellent evening meal and breakfast

staff amazing, as was breakfast. room clean, spacious and comfortable. parking excellent.

i got a great night sleep and so did my wife+kids wifi could do with better speed but i paid a great price to stay and eat the breakfast was

the staff were amazing and went above and beyond, especially with our kids

handwash/shampoo/body wash), excellent shower all staff helpful and friendly free car parking and ev

was nice bed very comfy, hotel was nice and the breakfast was nice, staff were very friendly and bar open till early hours

staff were excellent, requested very early check in at short notice

choice of breakfast food was minimal and not much choice for kids

kids

didn’t like the fact that i got woken up at midnight by kids running around the hall ways i certainly won’t be booking in that hotel again and when i

there was lots of car parking space

place,people,rooms,food,parking etc was excellent

great location for pontypool. staff friendly and clean rooms and bar area etc.

clean comfortable quiet and great reception with bar and coffee.

bar available with reasonable prices

were no noisy kids running up and down the corridor this time for most of the night

whats more reception offers a lounge to wait for the kids whilst they get ready, coffee, or even something stronger if you would like

the bar area & food was nice enough

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

the staff at the bar were a bit slow seemed to be only one person behind the bar

we didn’t eat at the hotel but did go to the bar staff friendly

room and bed, kitchen area, nice host, parking within premises, breakfast, stable wifi, nice area and base to

kitchen was useful

wifi didn't work, kitchen facilities not as described

very welcoming people and the food was great massive portions for a good price pool table in the bar area and the beer was cheap

it had a loveley kitchen and had everything to offer

so i am not sure how parking would be if you were to stay on a saturday for example, as the restaurant is very popular

bar and restaurant area are comfortable and busy

plenty of car parking space

pool tabke in the bar with plenty of seating for enjoy a meal or a drink

parking

the wifi was also very fast

the staff were very friendly and helpful and the kids loved it there

good parking, friendly staff and adjacent to a lovely pub

our kids slept on the sofa bed and were very happy with it

manager was very welcoming and helpful; a big plus to have off-road parking and the busy pub was a lovely place to relax

hotel was clean and tidy and had a nice pint in bar area

lady at the bar and breakfast area were welcoming and friendly

room ideal .bed comfy. bar prices very reasonable

the bar needs updating to be in line with the hotel rooms.

place to stay, clean & tidy,& a bar with a good atmosphere also has a nice dining area with a good choice of meals

a restaurant and bar on site

there is a bar and

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

accommodation separate bar and restaurant to the accommodation rooms have ever thing you need meals in the restaurant are

good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

breakfast really nice and good choice beautiful view from room room really clean and good size

happy about location, ease of parking, restaurant and friendly staff

bar

no water in gym

swimming pool gym cleanliness view in the hotel

shower, big bed, big flat screen tv, good wifi connection, free drink token provided for the hotel bar, friendly staff and attentive service

there are so many amenities that we didn t manage to try such as room service and spa etc since we only stayed the night but in the future we ll definitely be

located close to the motorway and free parking and wifi

late check out

in gym not working, not informed when booking my slot on check in

swimming pool for small kids was superb

the people occupying her room were granted a late check out, even though they knew my mother has called a head and was told the room would be

pool is big enough to do laps, the gym is big and has all the facilities, sauna, steam room, golf course, lakes and surrounding area is beautiful

the pool and breakfast was amazing dinner in the restaurant was good

we enjoyed the swimming pool and the gym

nice sized room, clean and free parking

it s a lovely hotel downstairs is a bar and restaurant

wee bit noisy but stopped when bar shut at 10pm so not much inconvenience

great room, very comfortable and clean. lots of parking available.

it was pleasing to have free safe parking on site the food in the bar was good and great value for money

plenty of parking

work in our first room & no phone in the second room so had to go up & down the stairs to order room service

the wood pannelled bar was comfortable and as we were the only guests for the first night the lovely receptionist

parking on site and very nice grounds

e to covid) but room service was available

only other thing was that the ev chargers had been disconnected due to technical problems, which made the trip less convenient

there were four ev charging stations out the front which is super handy

ev chargers were critical, rooms very comfortable

lovely hotel enhanced by being in a great location and having ev chargers on site

were good, marina just a short walk away past the life boat station, car park can get full quickly as the hotel is open to non residents for food

for early check in

there was always someone either at the bar or at reception and all very friendly

i used the gym in the morning that has all that you need for a quick work out ( mostly cardio equipment, one (-)room was a little small, and the gym is a separate building (-) gym was adequate, so don't expect too much, fine for a workout (-)gym could be in better condition but it served my needs so certainly nothing major and in no way (+)really good size room. great views. small gym was a bonus. (-)the gym was a bit small but all eqt working (-)no gym (-)a steam room and sauna would be a great addition. near the gym area (-)gym condition not kept to standard of rest of hotel, equipment visibly dirty and treadmill rusted

room service or food after 8pm

food was lovley, breakfast, room service and evening meal

the hotel was delightful, the bar lounge was comfortable and relaxing and the breakfast room looked out onto the terrace

heating and cooling options available, as well as a tv and free wifi access

breakfast was lovely. vegetarian sausage option too.

hotel with beautiful garden great for the kids to play around

breakfast was excellent with loads of choice

bar and menu very good relaxing

is a shame that the ev charger didn't work

friendly waitress and bar staff as well

the restaurant and bar have recently been redone and look beautiful

flexibility and manners of all the lovely staff, the manager, the bar staff the waitresses at breakfast and the housekeeper for our

late check out included

loved the location and the setting of the hotel.the grounds were stunning and great parking.

the lack of info in the room about the facilities e.g. information on accessing the wifi.

staff were very pleasant, service in the lounge bar was excellent and the food was of a good quality and was reasonably priced

at least) plus wifi shut down at 11:00

bar was closing, although residents

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

weekend stay at beaufort hotel the staff were brill, hospitality was great with ricky behind the bar annie, lucy and all the staff make you feel welcome

they couldn’t do enough to make our stay the best it could be from organising an early check in to helping us carry our buggy up the stairs and out of the taxi

and manageress kindly bought us a drink as our room wasn’t quite ready even though had paid for early check in

location was perfect . staff were friendly . bar was nice, had the golf on

the staff were excellent , lovely bar i can't comment on the food as i never ate there.

the breakfast was great, room clean with a four poster bed

the bed was really comfortable, and the breakfast was superb

great location, clean and comfy, breakfast was superb, choice was great, freshness and again the lady was so helpful

cooked breakfast was excellent, along with various continental options

great breakfast!

clean modern lovely spa facilities, good breakfast, helpful staff parking available

we had room service which was delicious

they charge to use the spa and gym so we didn t no mushrooms at breakfast

room was amazing value for money, the pool was just right, and the spa and other facilities

the staff the room was fantastic and breakfast and the spa was excellent we had a fantastic stay

machine could have been more full, there was hardly anything left in there, also we opted for late check out and the cleaners where quite loud at one point

staff were great and gave us late check out for the inconvenience so can’t fault them

at check in we were informed that late check out was only £5 and we could pay this when we returned from our night out

2 different members of staff granting a late check out and confirmed, we still had someone come into the room to question why we hadn't

staff really helpful and we even got a free late check out

the bathroom and tea/coffee amenities were well stock and there was free wifi throughout our stay

the bar staff tom and bruno were amazing

it featured a master double bed for us and a comfortable foldable double for the kids

” light in the room which was brighter than a kids night light when i raised it at check out i was told i should have mentioned it earlier

light in the room which was brighter than a kids night light when i raised it at check out i was told i should have mentioned it earlier

and helpful staff made the stay even more pleasant, lovely pool kids loved it

brilliant staff great gym

luxurious bathroom and a fantastic stainless steel swimming pool

even had a little gift for our first anniversary) and spa were amazing and

efficient room service

room service wasn't great

the breakfast was delicious

and also that i asked for early check in and this was not even considered, it was as if i did not ask for it

room service took a while

very comfortable bed, nice bathroom, good wifi, lovely bar and rooftop terrace

it was clean, stylish and with a superb breakfast with excellent service, attentive and efficient

good location. plenty to do. good facilities. breakfast was lovely. highly recommend.

swimming pool

kids loved the pool and staff were lovely

30 and check out was at 12 which gave me extra time to use the gym and

wifi easy to use and fast

wifi never worked the whole time we were there

check in 3:00 is late check out 11:00 is early

good selection,something for all of us, kids loved it.

the ironing board had seen better days,lovely tv, free wifi was nice and a lovely view at night

only felt the bar menu could have more

very clean good breakfast

early check in, value for money, location.

size and sleeping facilities for a family if 4 with two kids, aged 12 & 13

that said, we never regretted anything we got and breakfast was included in the room cost

there’s also a laundry room in the building, which is super convenient

lovely room very comfy bed staff were very friendly breakfast was great all round great stay x

thank goodness for the pancake maker which my kids loved

breakfast was fine

much better than hotel, with kitchen facilities, lounge, coffee shop & gym

breakfast was good and it's kids friendly

bar snack menu was good, food very tasty

kids liked the beds, a sea view(ish) , the breakfast and the biscuits (-) for kids (+)staff were very helpful to me and the kids,the restaurant staff were exceptional (+)was quirky but great value prior to a graduation in cardiff with 2 kids in tow i have stayed before and great location for bay and city staff always friendly and (+) kids loved the pick and mix for halloween (-)wish the kids room had beds rather than the sofa bed (-)tv couldn't load netflix on for the kids but we managed (+) breakfast was good and it's kids friendly

very friendly staff, lovely room, comfy beds, efficient room service

were treated really well, there was no restaurant due to covid regs, we had room service for evening meal and breakfast, the quality was amazing, well done future inn we will

excellent rooms, a good bar with fine food on offer both there and in the restaurant.

the pub and bar feels like a nice pub, with a couple of very nice local ales on tap, along with the some of the

also breakfast was very nice

breakfast in the morning was also incredible

however everyone kept apologising & gave us a free breakfast

then told as we had booked two rooms (for us and the kids) we should pay twice for parking one car

excellent, comfortable room with city view, as requested, and an early check in

everything from the room service to the staff

wifi i actually didn t understand how it worked and whether i would get charged after my first

browns bar and restaurant is excellent facility to have onsite and a fantastic location overall

friendly staff at the gyros assisted with early check in

earlier check in and late check out had email to confirm they told me to take it up with booking

the late check out. the comfortable bed. helpful staff. cheap for one night too.

ds dropped their toys under the bed and it was a horrible job to find them)

you can hear bass

we ordered dinner and it came fast and the room service was efficient

there is free wifi in

which made my visit even better as it was mine and my wife's first time away properly without the kids, the staff were more then helpful with all of our

very small room, terrible view and terrible bed. my kids room was much better

we wanted room service

staff, breakfast are also lovely, room services available and very good value for money

ordered room service

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

omelette bar in the morning would be great. no drop off points in front of hotel.

grand city centre hotel i picked it for the spa on the 6th floor which i got to enjoy by booking the thermal suite

i like the staff members who greeted me, gym and the breakfast.

everything. very quiet room. excellent, brand new gym, delicious breakfast, superb location.

luxurious environment / super clean / friendly staff / great breakfast / central location

the gym was small but had everything you might need for a decent workout

the gym was also very big and had a lot of equipment, again with a

the room was a good size, it was clean and the late check out of 12pm was great

great bar and restaurant the buffet breakfast was awesome

room service was amazing and the breakfast too, it s a great deal especially when you prebook

the wifi wasn't working and the shower

great room service

the breakfast had a good range of hot and cold choices

the free wifi was very slow. had to pay an extra 10 for premium wifi.

only slight criticism would be that it took too long to get enough staff on the bar resulting in long lines but once resolved queues moved quickly and didn t appear to build up

staff are excellent from check in to bar service … a young team who are very friendly, professional and engaging

the bar was open 24-7, and the lady on reception was lovely and friendly, and nothing was too much for

lovely clean room, nice breakfast and great location

lots of choice at breakfast

the double bunk room - great for my older kids and gave them an aspect of privacy - deluxe double room also great and fantastic value for a

everything. great welcome, lovely room, sparkling clean and the best breakfast ever

clean room and fantastic cooked breakfast

clean comfortable and friendly. wonderful breakfast

superb breakfast

i got the sense that the hotel is family run, and some of the kids help serve breakfast which i thought was very sweet

parking was included

parking - bit tight but being really picky!

michael just off parking area

marta and her husband were really friendly and the breakfast was so tasty and we loved the homemade bread and musli's

breakfast hot and delicious

also the gym equipment was up to date and lots of it

room service food a bit expensive

was fantastic very helpful ud83dude03 the pool spa and gym were excellent it's a shame the steam room wasn't working

the staff was amazing and friendly and stunning food and the pool was amazing

frendly staff restaurant & food rooms&spa car park

facilities were great, specially swimming pool

amazing pool and gym facilities

plenty of parking

on sunday the kids were disappointed because there were no pancake bags for the pancake machine

had room service and the food wasn't very warm

only an extra £10 for late check out (6pm instead of 11am)

had to get room service to bring a heater up

spa bath is amazing

an amazing stay especially with kids ud83dude0d worth every penny apart from the fact rooms look nothing like the picture but the

huge room, 3 double beds which kids loved!

give me my own bed and kids over this anytime

fact there was not any kitchen utensils, so you could make own food there, as sometimes didn’t want to go out or order a

had a two bed chalet with lounge and kitchen

last minute get away friendly bar staff the young lady and young lad very friendly we when out and was close to what we

early check in arranged by the most pleasant lady you could ever wish to deal with

are stay as we always do, had a laugh with martin friday evening in the bar, had a lovely meal in the restaurant saturday evening, then had a drink in the bar and listened

a lot of kids running around without parental control.

perfect and kids option

room above had numerous kids staying

were so lovely and friendly, accommodated late check out for me

ich wasn t available) 3)

there was also a free gym on site

no addequate parking and gym was quite

phone was not working, used my mobile to call reception & room service

where i ate a steak with a complimentary glass of wine, the room was excellent, with free wifi

xx gave us free late check out as we arrived late due to horrendous weather

staff let us park a little earlier as we wanted to have a walk and explore the area

the breakfast was one of the best i've had anywhere - a good choice, very fresh local ingredients and

cool way , spotlessly clean , everything you needed for a great break including a top honesty bar and the best welsh breakfast

perfect - very comfortable, fantastic breakfast topped up by toast with home made marmalade and all really good value provided by an

fantastic breakfast and really nice, quiet room.

breakfast was a delicious bonus with a lovely view