leaving and no robes to use to and from the pool

place with nice views from our front facing room the food was really nice and so was the spa would recommend to anyone

great choice of food from menu, and bar drinks inexpensive, plus free parking

happy about location, ease of parking, restaurant and friendly staff

breakfast also very good

clean, modern and comfortable with plenty of parking space

nice sized room, clean and free parking

wee bit noisy but stopped when bar shut at 10pm so not much inconvenience

good parking. great room and friendly staff

it was pleasing to have free safe parking on site the food in the bar was good and great value for money

well planned, comfortable, warm, great shower area, useful location, good parking, kitchen well equipped

very welcoming people and the food was great massive portions for a good price pool table in the bar area and the beer was cheap

location for my work and cym carn forest; clean, well cared for and good facilities in the room - kitchen and lounge area

really picky maybe a sofa and a folding table and chairs instead of a table and chairs in the kitchen area

kitchen was useful

food was lovley, breakfast, room service and evening meal

great parking, staff very friendly, flexible for early check in - well run and lovely

buffet breakfast had a good choice of continental breakfast and cooked, just ask for vegetarian options

sitting area with easy chairs, excellent dinner menu with wonderfully presented food as was breakfast, great wine menu, lovely lovely friendly staff, helpful, professional, you have the

lovely location and staff excellent- breakfast delicious

spacious rooms, spacious shower, good wifi, enough safe parking

short time for breakfast 8 till 9-30 and bar shutting at 10pm

early check in was a huge bonus

free parking

spacious rooms, spacious shower, good wifi, enough safe parking

children’s menu available so very limited options for kids, very expensive for drinks, charged £5

plenty of parking space

rooms, bar & restaurant area

breakfast was not to the kids taste.

bar area was peaceful

lady at the bar and breakfast area were welcoming and friendly

as i had to go into a bar where people were drunk and vaping inside

the bar needs updating to be in line with the hotel rooms.

room ideal .bed comfy. bar prices very reasonable

location, good price, easy to find parking space, staff very friendly, although bar was quite busy and loud, room was very quiet (we had family room)

warm welcome and quick room service.

lack of beverage facilities, room service

we didn't use the bar or restaurant but it's looked good as did the

work in our first room & no phone in the second room so had to go up & down the stairs to order room service

was never around in bar etc

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

we liked everything about this hotel , staff, room , bar all was top rate .

bar area, room was nice, clean and spacious

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

late check out

pool was quiet and good size for the kids to play

free parking, good room size and room rate. very polite staff. exceptionally attentive.

good location, comfortable room, nice little gym

for example - saturday morning they set up a table near the bar with tea and coffee so you can help yourself

there was some noise from the bar but nothing that stopped me from sleeping

the staff in the bar were really helpful and welcoming, and it was a lovely place to sit if i didn't feel like

bar that was a fab stay and the food is

entry from the street was a climb of approximately fifty steps from the bar to our room

wonderfully clean, bar staff excellent and food fantastic

the information left in the room about the facilities, breakfast and wifi was very helpful

great hotel with gym

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

ich you have to pay for i didn't like

starbucks and bar and restaurant are in the hotel so amazing for when you wake up or need something quick

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

comfy location staff bar all excellent

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

accommodation separate bar and restaurant to the accommodation rooms have ever thing you need meals in the restaurant are

there is a bar and

did not realise thursday was quiz night but room service good.

free parking and wifi

manager was very welcoming and helpful; a big plus to have off-road parking and the busy pub was a lovely place to relax

clean comfortable room with all amenities, plenty of parking on site, great little pub next door that serves a large choice of tasty food

the staff were very friendly and helpful and the kids loved it there

we didn’t eat at the hotel but did go to the bar staff friendly

the bar area & food was nice enough

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

the staff at the bar were a bit slow seemed to be only one person behind the bar

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

the bar staff were very helpful ud83dudc4d

and welcoming staff clean tidy cosy and comfortable also there was an artist/singer in the lounge bar who was brill had a thoroughly enjoyable evening

there was a lot of loud noise which made my kids and i really exhausted the next day

great bar and food

the way the bar staff dealt with my very difficult brother after he spilt a snakebite

spacious rooms, great value for money, lovely breakfast, staff were great, beds

parking costs 8 for 24hrs

having to pay for parking.

didn t have breakfast

room service took a good while but when it did come staff were very apologetic and food was great

ample free parking and a good wifi signal makes a nice change from other larger chain hotels

nice bar & restaurant ambience

used room service and found it efficient

wifi connection was poor in room 202

the gym, looked tired.

a lot of kids running around without parental control.

perfect and kids option

room above had numerous kids staying

were so lovely and friendly, accommodated late check out for me

kids handprints everywhere

easy early check in

sitting area when having breakfast is small ,if you could improve on that .

lots of kids but was quiet at night and given a quiet room so no problem at all

helpful staff really good room, comfy bed, good shower spotlessly clean great breakfast and bar meals excellent

breakfast choice decent shower great location comfy bed and very obliging staff also free

everything. great welcome, lovely room, sparkling clean and the best breakfast ever

breakfast i’ve ever been offered in a hotel like this

lovely character building and lots of choice with breakfast

superb breakfast

great hotel nice bar and garden section

the staff was very friendly and helpful room was great and the bar food was amazing

the spa and gym facilities are excellent

the pool was outstanding - a good size indoor main pool with a small toddlers' pool and both pleasantly

our room was a little cold and the bar meals are a little over priced

my welcome from both the landlord and his bar manager could not have been better - and that great service continued throughout

downstairs has a lovely bar with a log fire, frequented by locals, amazing for a good natter

the bar and restaurant serves lovely food and the quiz night when we stayed was very good

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

paying to use the pool

location, friendly staff, comfy beds, gym, swimming pool

30 and check out was at 12 which gave me extra time to use the gym and

clean great location excellent gym lovely room

kids of course enjoyed the swimming pool

a great stay good gym.

the swimming pool was excellent very big and clean the kids loved it.

and helpful staff made the stay even more pleasant, lovely pool kids loved it

are great however it would have been an idea to be told you needed to book a time slot to use the gym and pool

30 am by kids

something not right with laundry

i really appreciated they had gluten free options available at breakfast time thank you

their room service is to die for

enough milk n tea in rooms carpark works confusing signage cold in hotel kids swimming lessons in

of laundry in the corridors trays with plates and food outside rooms and lifts they were there for a

able to accommodate an early check in for us (four 60+ year old ladies) which was appreciated (+) messaged ahead to say we wanted early check in and this was ready when we arrived (+)excellent staff, great room,early check in, lovely breakfast (+)car parking space and early check in without additional charge. (-)early check in requested but not ready on arrival - arrived shortly after 2pm (-)to late check in time and you are charged 10 for early check in which is only an hour earlier than normal check (+)nice clean rooms. big comfortable bed. staff were lovely. easy check in and early check in. (-)so miserable and didn t inform us of breakfast times or check out we had to ask bout carparking early check in which i pre arranged he didn t even give me a receipt when i paid the bill not

quiet comfertable room with room service

super staff comfortable bed nice bar area what's not to like

location suite ideal for family , especially as the kids had their own tv staff very helpful all day and

oid the brie ciabatta but pizza was

stayed for new year and the staff were very helpful, we ordered room service a few times and it was always fast and efficient

the breakfast was delicious

breakfast was amazing

and also that i asked for early check in and this was not even considered, it was as if i did not ask for it

early check in as requested

staff were great and gave us late check out for the inconvenience so can’t fault them

at check in we were informed that late check out was only £5 and we could pay this when we returned from our night out

also gave me a complementary late check out due to personal circumstances

staff really helpful and we even got a free late check out

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

we had tao rooms but was going to a festival so needed early check in

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

big free car park, gets congested close to the hotel but masses of space at the far end

late check out

service and breakfast

couldn't use cash at the bar at 11 at night as the till had been put away even though the bar was still open

friendly staff. good location. quite room. late check out this f 12.00.

room service

the free wifi was very slow. had to pay an extra 10 for premium wifi.

glad we did as the hotel exceeded our expectations and was really nice, decent sized room, good bar and friendly

didn't use the bar or restaurant but it looked nice

everything apart from the kids

kids toys on staircase and playing on the stairs

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

earlier check in and late check out had email to confirm they told me to take it up with booking

the late check out. the comfortable bed. helpful staff. cheap for one night too.

friendly staff at the gyros assisted with early check in

room was great, gym well equipped, sumptuous breakfast and friendly staff

omelette bar in the morning would be great. no drop off points in front of hotel.

luxurious environment / super clean / friendly staff / great breakfast / central location

very comfortable hotel, good location for exploring cardiff. great bar and restaurant.

room was opposite the gym facilities which made coming and going a bit awkward with people leaving the gym and going to

only an extra £10 for late check out (6pm instead of 11am)

wifi was good with only a few

which made my visit even better as it was mine and my wife's first time away properly without the kids, the staff were more then helpful with all of our

great location, comfortable room, friendly staff. very reasonable bar prices.

that there was no bar fridge in the room. would have been brilliant.

the polish bar man is amazing and always remembers us when we return

staff, so affordable, so near the centre, good heating, good tv, right next to a bar, free wifi

room with a great view from the top floor, cosy and comfortable, netflix and wifi access was great for a chilled night after some shopping

ee), there was tea/coffree making facitilities, tv, good bathroom, with

wifi never worked the whole time we were there

check in 3:00 is late check out 11:00 is early

polite friendly and attentive excellent location for city centre and travel links allowed early check in and kept bag for me on day of

we ordered room service for breakfast food was outstanding fresh hot plenty of it and good variety

wifi connection not great

the gym is a little small so if there are >3 folks, it's pretty tight

then told as we had booked two rooms (for us and the kids) we should pay twice for parking one car

friendly staff good area. comfortable beds and bunks for kids nice touch.

breakfast

the bar was open 24-7, and the lady on reception was lovely and friendly, and nothing was too much for

early check in was a godsend in the rain. straight at the desk and keys. no messing. superb

nice lounge on the ground floor with a bar and tv, nice breakfast room

restaurant staff were inefficient. there were kids running on my floor until after 1.00am.

nothing we didnt like, but couldnt get on a secure wifi for some reason. probably our network.

gym wad small not enogh equipment anf what they did jave wss datef

the room was clean and room service was very prompt, even when we asked to change the time for our breakfast order in the

loved room service and late checkout

the self serve breakfast is fantastic and something for everyone

didn't have breakfast

the breakfast was perfect and the dinner as well

the breakfast was lovely

need to inform there residents that the breakfast is not hot food available apart from toast and crumpets other than that was an amazing

there was also a gym, but did not use

which was a converted bedroom ud83dude44 restaurant was closed but would do a room service ud83dude44

central location was great for visiting newport, the hotel was modern and the small gym was a bonus for my partner

room service, was there fir 5 days sheet on bed didn't change room only tidy twice

before, it s central and it s in the town we live, great to have a cheeky night away from the kids for great rates and it has a lovely restaurant and bar

the food was fantastic, albeit expensive from the bar menu

lovely room. lovely breakfast. great location

that said, we never regretted anything we got and breakfast was included in the room cost

early check in, value for money, location.

only felt the bar menu could have more

thank goodness for the pancake maker which my kids loved

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on some evenings with

social hour was great, rooms were fantastic and add bonus was the free laundry

there’s a gym and plenty of comfy seating downstairs, as well as kitchenettes

good location, parking, gym and breakfast. small well equipped kitchen. good social areas

there was plenty of parking at the rear of the building and we enjoyed our stay

the pub is quite noisy so i wouldn t recommend bringing kids and the smoking area outside was right by our bedroom, there was some conflict in the evening

wifi was intermittent

to add to the discomfort, the wifi wasn't working

free parking close and side entrance for guests were a bonus

we really appreciated the late check out following our race.

checked in very late- not a problem and then i asked for a late check out-not a problem

after our day out we spent the evening in the hotel bar with the owner and met some of his family which was lovely and we felt we were welcomed with

closer, value for money, staff were fantastic , breakfast and free wifi such a quirky hotel the bar area was

room clean and bar area very impressive, lovely stay

spent the evening in the bar area and was shocked how cheap the drinks were

the bar was nice too and very good service

restaurant and bar very good

staff were very helpful to me and the kids,the restaurant staff were exceptional

the parking is a huge bonus and it's such a comfortable place to stay

good wifi connectiin

bar snack menu was good, food very tasty

were no noisy kids running up and down the corridor this time for most of the night

bar available with reasonable prices

we had a drink in the bar but no food so unable to comment on breakfast

how overjoyed was i to spy a comfortable lounge area complete with a bar and a dining area; what a lucky find

coffee, breakfast and small bar in reception

welcoming smile on arrival by owner bar staff also very obliging

breakfast was very good and the staff very helpful

the staff were friendly and the breakfast was delcious.

very clean, nice bar , nice breakfast

really tasty veggie breakfast

and we had a complementary breakfast and late check out because we had got engaged the night before

give me my own bed and kids over this anytime

whirlpool bath, bedroom, bar area and reception were exceptionally helpful

of liked to try the restaurant food via room service but it was pricey

we stayed in the presidential suite which was clean, spacious, well decorated with it's own amazing spa bath

the kids discovered the pancake machine at breakfast so that was a winner

in the evening after the game, we went back for a meal, lovely bar restaurant area, very nice food, and plenty of tv screens to finish the end of the 6n's super

would be better if the pool was open for the kids.

bar meal was a bit small for the price but tasty enough, bar prices a bit high

tv didn’t have a lot of channels (for my kids)

currently going threw a problem with the hotel for charging me twice and my girlfriend once for room service that we only ordered once and it s taking quite a while for the hotel to refund

didn t have chance to use spa facilities but this was included in stay

no kids activities

i liked the fact the resort had the bonus of a spa, swimming pool and gym included and the golf course

a rich choice of food for breakfast

superb breakfast lovely produce

the breakfast was out of this world as well

the breakfast was sensational

very clean staff great good breakfast

top class staff, rooms, bar & food

staff let us park a little earlier as we wanted to have a walk and explore the area

comfy beds, able to accommodate early check in, clean rooms and lovely decor in the rooms

wifi didn't work in the room

very reasonable prices. nice location. free wifi.

bar reasonably priced, staff friendly

couldn't connect to the wifi.

laundry was crisp and fresh

in the bar compared to a lot of places really exhausting steps if you are disabled no

didn't use the bar but that looked

great central location , lovely decor , great lounge bar area , lovely welcome and great staff

i am a thirty seven year old woman with three kids and was visiting a friend nearby

the staff were friendly and helpful. the bar area was lovely and breakfast was great

everything is so nice i like the golf course.

closed, i wanted the treasure map details for my daughter - my suggestion would have been that kids receive this information on arrival

swimming pool crammed full of kids

we really enjoyed the buffet style dinner and breakfast was yummy as well

so we paid for room service breakfast even though breakfast included in our room rate

so easy to get to and tonnes of space for the kids

an issue i have come across before and was again extreme and couldn t connect to the free wifi when i asked for help i was told that they didn t know what was happening

i couldn t connect to wifi i phoned up tgerecit helpdesk in the end but it wasn t resolved

wifi in room was shocking i had emails to send couldnt get online at all, called reception twice

need umbrellas outside with tables by bar as directly in sun too hot to have drink

there is a bar there and very reasonable prices, the staff are helpful, polite and friendly

bar and quality of breakfast

awsome breakfast comfortable bed friendly staff and a bar which was unexpected

there was no communal lounge or bar though the manager informed that the hotel will be accommodating a bar very shortly with the

it's a b&b hotel, so no lunch or evening food but they are just having a bar installed

it's every friendly place to be in and good for value of money aprt from a drink in the bar tho

room was comfortable furniture a bit dated but that didn't matter lovely bar and restaurant food amazing

staff were very friendly, the bar and restaurant were comfortable and really good

especially ellie in the bar and restraunt

very friendly staff and facilities of bar and restaurant.

location was ok as it is adjacent to the golf course

came to our room quickly too, we'd been looking forward to having a swim in the morning and the kids loved the pool although it was very small and basic

although a little small and dated, the gym had a good range of equipment

hotel was clean large rooms nice nice tv swimming pool and right next to the icc business

ly realised after seeing plates etc outside the doors) but this is entirely on me