wifi was down in our room, and the shower was cold but, we told the staff and are fixing the

staff, room service, quiet for most of the stay and especially at night for restful sleep

car parking in terrible

plenty of free parking

facilities, accessibility. gym, food & sauna

stairs) and the hot water took ages

beautiful food in the restaurant and a delicious breakfast thank you

lovely staff, great breakfast, clean room. perfect for a golf trip!

parking a little tight

plenty of parking lot that do not have to worry about

clean and great location for ev charging

nice surroundings and free parking

during the night and breakfast not great a little over cooked and the 50 taken from you for room service shouldn't be if you need room service pay at the room when things are delivered to

the breakfast was outstanding

good car parking

i liked my room in the coach house but the wifi failed on the last 2 days which was a pain

this included the bar staff, waitresses, staff in the morning serving breakfast & the cleaners

crowded but the dinner at the bar was just fine

location near royal porthcawl and pyle & kenfig for our golf trip

fabulous pub, really comfortable room, if anything a tiny bit noisy as over the bar area but we were expecting that and not a big problem as the walls are very old and very thick

very good breakfast and close for our golf trip.

far exceeded our expectations, amazing value for money with everything we needed and early check in was really helpful so we could be ready for a wedding in the local area

com did not offer me a family room when i booked only two rooms for my wife and kids

the staff were really friendly and breakfast was good

were over for a golf competition

your own fault you should’ve thought of a taxi before you went” fair enough but helping two kids you do what you can

and it was nice to use the bar in the evening after we came back

excellent place. very nice acomodation and views, great bar and restaurant .

breakfast and evening meal

very cosy bar area, with very friendly staff.

and breakfast were exceptional, unfortunately i didn't get chance to taste the evening meal as i was to

everything. hotel staff was amazing, the breakfast was stunning.

centrally, room was exceptionally clean hosts and all bar staff friendly and included me in conversation the locals were

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and that the room wasn't worth the £100

very helpful bar staff checked us in. large 2 storey room

rooms tired some staff in bar seems bored and tired too reception staff lovely

room service staff very polite and efficient

we didn t play golf but may well return to do so another time

the grounds were nice and the pool for the kids was great.

size of the bed, the breakfast was fantastic and very quick the shuttle bus back and for to the wedding

there is a lively bar here with a really fantastic live music duo (walking the dog) on the first night we stayed

room was spacious as it was a family rom, the bar is vert nice and has a bit of charm to it, you dont see in newly refurbished pubs, i had some

a very clean and comfy room with a good bar and food. the vegetarian breakfast was excellent.

location for me when working in the area, just off the m4, lovely food and a great bar with a friendly atmosphere to watch the football in

location perfect for us as we were playing golf at porthcawl.

but always get good friendly service its a great location to the town and train station and car parking

and staff very helpful and friendly,good parking and central location, would definitely stay here again

the location was great with plenty of parking

location, staff, lovely chill bar another bar with great entertainment comfortable homely room

very friendly staff no problem with changing room as above bar highly recommended

3rd room is rreally for kids only as it's very small height wise

nice bar & restaurant ambience

wifi was fast , room service was

d one meal in our

efficient, friendly and helpful staff excellent room service

is no designated check in to the hotel, rather you speak to any available member of staff in the bar/restaurant area

decor is first class throughout - from the bar to the guest rooms

disappointed there was no breakfast. the reception was the bar in the bub which was very busy

get to them, we went out for the night to visit family, we came back and had a few drinks in the bar then went to our room, but we couldn't find the entrance door to the accommodation

very busy with serving at the bar and restaurant, so check in was not their priority

great bar and food

there was a lot of loud noise which made my kids and i really exhausted the next day

there was kids running up and down the corridor and banging after 11pm which disturbed our sleep

the bar staff were very helpful ud83dudc4d

the way the bar staff dealt with my very difficult brother after he spilt a snakebite

00 and not possible to have any room service or snacks machine available after that - so our only choice was to register for uber

free wifi not good

parking facilities is plentyful and close by

internet connection not great but free wifi so all good.

wifi reliable and free

food in bar and breakfast very

next door were a swimming pool and cinema, fantastic

pool and spa facilities. excellent breakfast. great value.

only in the past pool sauna hot tub brilliant

comfortable room, nice swimming pool and hot tub, excellent location (near the cinema, the seaside, lots of lovely restaurants)

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

bar area, room was nice, clean and spacious

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

would be better if the pool was open for the kids.

bar meal was a bit small for the price but tasty enough, bar prices a bit high

the kids discovered the pancake machine at breakfast so that was a winner

amazing staff - we asked for late check out due to attending a wedding later on that day, only needed to check out an hour later

plenty of comfortable seating in the bar area

to visit family, great to have a brilliant family room which was 30 seconds away from the pool which the kids loved

gym, pool and staff were great

hotel lobby and bar area was spacious and comforting

unfortunately the swimming pool and gym were closed but the staff were really kind and helpful.

nothing really, except there was delay with one of room service orders.

good food options loads of sport screens and great busy spa and gym

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

food was amazing pool area was beautiful especially in the night

i really wanted to try the room service but i found the food too expensive.

we weren’t told that they lock the bar door (where we entered) at night so thought we were locked in

the bathroom was unpleasant and no waste bin there was alot of noise from the downstairs bar until at least 2

we arrived friday night you could hardly hear the check in details as there was karaoke in the bar and it was really loud

we needed, a very short walk to the concert we were going to see, an added bonus was the bar below had on entertainment too

would of been great if the bar below opened for breakfast.

wifi speed was not good enough. no water in rooms ?

with kids we had two single beds and two folding beds - the folding beds were by far the most

though the adults bed were very comfortable but kids futon beds were very hard to sleep on and very uncomfortable

very noisy due to live entertainment on the street, then noisy drunken kids

room service was confusing, lack of menu, the ac didn't make a difference to the rooms temperature,

value for money, free breakfast, wifi, parking and nice staff

good value bar too

my two requests (early check in and quiet room) were delivered (+)close to train station and town centre allowed an early check in check in staff freindly and available at all

lovely choice of food at the breakfast buffet and plenty to chose from in the bar also

staff very welcoming and allowed us to request last minute late check out

the room was very comfortable, with free wifi

easy parking and good value and a brilliant location for the mountains

nor great if you have kids

plenty cr parking

hotel, location, great parking, very modern & comfortable double bed room, which is pet friendly and i was allowed to

pool area was wonderful and very clean, breakfast was plentiful and the evening meals were

ly 1 hour)

found it hard to relax in the spa and lounge with screaming kids running everywhere

we struggled to set the temperature of the shower in the spa and it was almost too hot to use.

food was absolutely amazing. room service , staff polite friendly

the bar and restaurant serves lovely food and the quiz night when we stayed was very good

my welcome from both the landlord and his bar manager could not have been better - and that great service continued throughout

downstairs has a lovely bar with a log fire, frequented by locals, amazing for a good natter

room above had numerous kids staying

a lot of kids running around without parental control.

perfect and kids option

were so lovely and friendly, accommodated late check out for me

breakfast was exceptional.

includes laundry service and ironing board and iron

i stayed with my 2 kids and i had a sofa bed set up for my daughter which was very

breakfast and staff lovely room clean and bed comfy

ich was our fault) went beyond our expectations and we were very grateful for their

spacious rooms, spacious shower, good wifi, enough safe parking

location, plenty of parking, clean modern rooms, 24hr concierge good for late check in, fabulous breakfast included,

than the stated check-in time, but the staff were so incredibly friendly and i spent time in the bar area having lunch whilst i waited for my room to be ready

breakfast was lovely. vegetarian sausage option too.

lovely carpeted, wide corridors leading to the rooms and various bar / lounge and restaurant / dining areas, plus patio area's

very clean and comfortable. excellent breakfast.

clean comfortable and friendly. wonderful breakfast

breakfast i’ve ever been offered in a hotel like this

fantastic breakfast

superb breakfast

location was was good and it had ev charger

size of rooms, cleanliness and pet friendly hotel with amazing breakfast

lovely breakfast

nice room,good breakfast.

breakfast food = plenty food and very nice

only an extra £10 for late check out (6pm instead of 11am)

breakfast and bar area looked really smart, but we didn t use it

service and breakfast

the wifi wasn't working and the shower

lovely bar area, the room was spacious and comfy

view from room , room service , good breakfast choices.

was not working alcohol far too expensive we didn t used to have to pay for breakfast or gym

gym was great

the facilities are great. the rooms are to a good standard, clean and well kept. bar decent

very friendly staff and very attentive. excellent pool and spa facility.

the breakfast was understocked on some things

nice range on the menu in the restaurant and room service for gluten free

very small room, terrible view and terrible bed. my kids room was much better

wifi signal was good in the lobby, but no signal in our room.

also told me he would charge for early check in even though you had a ton of rooms available and it was 40 minutes early

amazing location, beautiful looking hotel, had an early check in without being charged.

the spa was a relaxing retreat and felt totally relaxed on the the heated beds and jacuzzi

in the bar were rude, and dismissive

staff super friendly (especially chloe from the bar), lovely room and spa facilities and quality breakfast

everything. very quiet room. excellent, brand new gym, delicious breakfast, superb location.

were given a complimentary late check out which we were grateful for

the breakfast in the morning was well worth the money and was absolutely delicious

gym and swimming pool were

30 and check out was at 12 which gave me extra time to use the gym and

kids in the spa/pool area

kids had no access to the pool before 9am , we were not told this when we checked in

friendly staff at the gyros assisted with early check in

earlier check in and late check out had email to confirm they told me to take it up with booking

the late check out. the comfortable bed. helpful staff. cheap for one night too.

free wifi and a safe in every room

full cooked breakfast via room service was amazing

bar closed at midnight

amazing location nice hotel bar very reasonable priced room

which made my visit even better as it was mine and my wife's first time away properly without the kids, the staff were more then helpful with all of our

it has a terrific gym for a hotel

thing could improve is the room service

excellent room service and first class food

everything in the room; staff was very pleasant and the best part was that we had complimentary late check out as we were running half marathon

quiet and intimate bar, excellent mattress, delicious breakfast with several choices made to order

room overlooked the railway line so the kids enjoyed watching the trains but the glazing was fab and we weren't bothered by any noise

the only complaint would be not having fried egg on the breakfast but that’s only because i don’t like scrambled egg

a big win after we had discovered our room was probably only fit for 2 kids or a dad and child, i did mention this to the desk staff on the way out for our evening gig -

hotel was quiet despite being right in the centre of the city and the breakfast was great with cooked and continental options and great coffee

staff very friendly,kids loved the family room with the bunk beds

no hot water in pool and spa area during our visit, luckily i don't mind a cold shower and treated it as an invigorating

breakfast and pool facilities

room service very reasonably priced

the main restaurant looked a bit tired but the bar area was lovely.

breakfast was incredible, room service was just as good

a free upgrade on arrival, hotel gym was like most hotel gyms with a cardio space and some cable machines but it was in lot better

of course that's not their fault, but the laundry house's, so i can't really comment

restaurant staff were inefficient. there were kids running on my floor until after 1.00am.

delicious breakfast with plenty of choice and kids breakfast was free

the 24hr gym was the icing on the cake

not working, leaking iron, nothing to drink for kids apart from hot chocolate and juice during breakfast, gym closed, parking was expensive instead

not working, leaking iron, nothing to drink for kids apart from hot chocolate and juice during breakfast, gym closed, parking was expensive instead

a foo fighters gig but we got upgraded, the reception team were amazing and we were able to order room service when we got back from the gig

room service great and the food outstanding

free parking and wifi near to city centre

oid the brie ciabatta but pizza was

it featured a master double bed for us and a comfortable foldable double for the kids

a great selection on the evening room service menu

car parking wasn t included as expected and no one told us about the wifi

it featured a master double bed for us and a comfortable foldable double for the kids

have liked to order food in hotel or have a room service option

ev charging in carpark was a bonus

also, staff was amazing and the large bar area was a good place to replace and watch a game

explained to the woman on reception (fay or joy i think her name was) not only did she waive the early check in but she upgraded us to the (+)requested an early check in which was granted (+) was able to get an early check in, the staff accommodated very well (-)check into to our rooms even tho we had requested early check in

room service and no fridge in the room but the bar was close anyway so it didn't matter too much

everything - the hotel, staff hospitality, constant wifi!! it was great!!

staff, so affordable, so near the centre, good heating, good tv, right next to a bar, free wifi

the ironing board had seen better days,lovely tv, free wifi was nice and a lovely view at night

wifi never worked the whole time we were there

good selection,something for all of us, kids loved it.

we checked in late and they told us the kitchen closes at 10

the room was good but the tv had little options for the kids and adults

and very helpful staff, also milk and freshly made cookies at bedtime were a nice touch for the kids

restaurant closed in the evening due to current restrictions but the room service meal was very good

wifi difficult to access.

also gave me a complementary late check out due to personal circumstances

2 different members of staff granting a late check out and confirmed, we still had someone come into the room to question why we hadn't

staff really helpful and we even got a free late check out

reception was extremely helpful throughout our stay and even let us have late check out for free

machine could have been more full, there was hardly anything left in there, also we opted for late check out and the cleaners where quite loud at one point

didn t appear to do a room service late at night.

late check out at no extra cost was wonderful and will have me returning to the hotel in the future

there were swimming lessons happening and kids crying and screaming in the pool

catered meal was very poor. laundry and parking expensive

the pool, gym was free to use for guests which was great and the view plus size of the room was brilliant

no choice for breakfast, only continental

friendly staff, loved the bar area downstairs, very clean and tidy rooms, great location perfect for

if adults have free tea/coffee then maybe a juice/water with breakfast for the kids

me and my kids enjoyed staying and definitely will be back again. staff were very friendly.

i was given with a warm welcome when i arrived and when i was always welcomed by other staff for breakfast too with it fully explained to

head would randomly drop water throughout the night and tv signal wasn't great especially when my kids wanted to watch something when relaxing at

an amazing stay especially with kids ud83dude0d worth every penny apart from the fact rooms look nothing like the picture but the

the breakfast was absolutely lovely

huge room, 3 double beds which kids loved!

the jacuzzi bath, spacious rooms, delicious breakfast

staff let us park a little earlier as we wanted to have a walk and explore the area

good parking

i loved the swimming pool. also i like the gym.

the kids were happy with the pool

staff was amazing. kids and i loved the pool and room was great size. grounds beautiful xx

friendly staff, lovely bar and facilities. breakfast was delicious too.

t floor) from about 6

the bed was super comfy and clean, the tv was huge and room service was quick and friendly

clean room, good wifi signal

that the room does not do room service for food

control in the swimming pool, it was full of kids throwing equipment around so we chose to leave as we were getting hit by floats, parents

the spaciousness. fully equipped kitchen. very good breakfast. the view from our room.

there was a laundry room with washer and dryer which we could use free of charge

lovely room very comfy bed staff were very friendly breakfast was great all round great stay x

full kitchen, really well equipped, clean, great facilities, breakfast and coffee included

good location, parking, gym and breakfast. small well equipped kitchen. good social areas

lovely room. lovely breakfast. great location

good choice for breakfast and plenty of it , still topping serving trays up at 10

the food was fantastic, albeit expensive from the bar menu

we were only 1 aduld and 2 kids, so the room was tiny but clean.

bar area plus the small verander over looking the water, our room was lovely as well also over

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

convenient location for central cardiff and free parking

most hotels are not offering any food whereas a massive plus was that this hotel offered room service breakfast and evening meal

wish the kids room had beds rather than the sofa bed

also liked that there were ice and water machines to use plus a laundry room

large comfy rooms, friendly staff, early check in

t only until the end of your stay), which is quite nice

to improve their gym standard

nice room, very nice breakfast for 10, friendly bar staff, car park on-site.

convenient free parking and free wifi

gym a little worn

comfy beds, able to accommodate early check in, clean rooms and lovely decor in the rooms