good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

they have a separate bar and restaurant to the accommodation

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

rooms and surroundings a little tired but cafe bar area great

we didn’t eat at the hotel but did go to the bar staff friendly

the bar area & food was nice enough

the staff at the bar were a bit slow seemed to be only one person behind the bar

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

good parking, good location, 20 minutes drive into cardiff for work in the morning

our kids slept on the sofa bed and were very happy with it

comfortable, good parking, very nice room.

we had a lovely room and had the option for room service, comfortable and we slept very well too

the room was clean and the wifi was free and super quick.

room service or food after 8pm

was excellent except for the wifi

so staff at this delightful hotel with plenty of parking ensured that despite my late arrival the bar remained open so that my remedial whisky was available

great parking, staff very friendly, flexible for early check in - well run and lovely

toiletries or room service menu in the room

kitchen was useful

wifi didn't work, kitchen facilities not as described

location for my work and cym carn forest; clean, well cared for and good facilities in the room - kitchen and lounge area

well planned, comfortable, warm, great shower area, useful location, good parking, kitchen well equipped

the room was large with a living room area to watch tv and a kitchenette

very clean. excellent and helpful staff. very enjoyable breakfast. couldn t have been better

breakfast was spot on

plenty of free, safe parking

wifi was a little hit and miss also

spacious rooms, spacious shower, good wifi, enough safe parking

stayed for one night and had a wedding the next day at 3pm, we requested a late check out and was able to have this as it made our stay a lot easier and enjoyable

easy early check in

really friendly and welcoming staff. the rooms are great even with two kids

lovely room. comfortable bed. great price. free breakfast. restaurant serves many options.

me & my kids had a fantastic time and happy with our stay and the kids loved the place

to improve their gym standard

we looked out into trolleys of laundry

paying for parking

great location, lovely bar, perfect room, parking

there is also a small gym where you can get a workout before you go to

swimming pool gym cleanliness view in the hotel

bar well stocked if a little pricey for people on a budget

biggest disappointed, very slow, looks like they don't even care about customers ud83dude15 ,breakfast lunch dinner waiting long time to someone come take order, not buddy checked if meals

great choice of food from menu, and bar drinks inexpensive, plus free parking

been with boys room very good bar /restoran quality and good food nice stuff nice and polite i like and back to stay if this

was so lovely and friendly and really helpful, the room was the perfect size and the spa and gym was brilliant, 100

were quiet, great black out blinds, bathroom kept really clean, staff friendly, very happy with kids eat free offer & pool facilities were kept in clean

pool was quiet and good size for the kids to play

had room service and the food wasn't very warm

room was really clean and it was lovely to use the swimming pool

a great breakfast in the morning and would certainly use this hotel if needed to be in the same

as would expect from a village hotel usual great breakfast and plenty of parking

have breakfast this time have had breakfast before as much as you can eat

opportunity to have room service meals if required we will be back again when fully open to enjoy all the

no breakfast. had to leave very early

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

late check out

we had tao rooms but was going to a festival so needed early check in

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

big free car park, gets congested close to the hotel but masses of space at the far end

the breakfast was perfect and the dinner as well

breakfast included, friendly, central

the self serve breakfast is fantastic and something for everyone

didn't have breakfast

the breakfast was lovely

bar staff decided to close its draught beer pumps for cleaning at 10

before, it’s central and it’s in the town we live, great to have a cheeky night away from the kids for great rates and it has a lovely restaurant and bar

loud, intrusive music at breakfast. very poor wifi. air-conditioning poor

room was excellent gym was a nice extra

free wifi via the tv.

lady at the bar and breakfast area were welcoming and friendly

hotel was clean and tidy and had a nice pint in bar area

as i had to go into a bar where people were drunk and vaping inside

location, good price, easy to find parking space, staff very friendly, although bar was quite busy and loud, room was very quiet (we had family room)

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

is delightful hotel - a time capsule with bar and dining room instantly transporting the traveler back to a time when the port was in its

spent the evening in the bar area and was shocked how cheap the drinks were

for them a lot better than the victoria hotel 24 /7 more comfortable and cozy there is a nice bar down

small bar if one would like to socialise with more than enough space to extend into larger lounge, (could

the bar was also fantastic, offering a great selection of drinks

smart hotel lovely room and food was the same !!! my boy loved the pool

clean rooms - good location - decent gym - spacious rooms

late check out and location

good wifi signal. good breakfast. spa was lovely. only 5minute walk from town centre.

disappointed that we had laundry bags outside our hotel room on arrival

pool and jacuzzi also really nice and lots of room

swimming pool and spa well worth a visit

however, you can still use the gym and pool facilities etc

i did not use the terrasses, swimming pool and gym or the spa due to the time

very clean and comfy rooms. bar meal was delicious and breakfast. staff were excellent!

during my visit this time i was kindly given a late check out time even though it was not required

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

staff really helpful and we even got a free late check out

staff were great and gave us late check out for the inconvenience so can’t fault them

at check in we were informed that late check out was only £5 and we could pay this when we returned from our night out

we really appreciated the late check out following our race.

checked in very late- not a problem and then i asked for a late check out-not a problem

luxurious bathroom and a fantastic stainless steel swimming pool

we didn't book breakfast or use room service but was great to have these options available

even had a little gift for our first anniversary) and spa were amazing and

room service food was of very good quality

even had a little gift for our first anniversary) and spa were amazing and

fantastic breakfast

very clean and comfortable. excellent breakfast.

clean room and fantastic cooked breakfast

breakfast i’ve ever been offered in a hotel like this

clean comfortable and friendly. wonderful breakfast

location suite ideal for family , especially as the kids had their own tv staff very helpful all day and

super staff comfortable bed nice bar area what's not to like

oid the brie ciabatta but pizza was

bar staff need to liaise with front desk about closing times

they even upgraded our room as we were travelling with kids

lots of loud partygoers shouting and screaming which wasn't ideal when trying to get two young kids off to sleep

the room service was quick and cheerful

we can recommend the pool, jacuzzi, sauna and steam room; and the gym has everything you need

was perfect, the room with a view, room service

didn't eat at the restaurant ,but we did have room service which was excellent, staff could not do enough and made our stay very pleasurable, we

room facilities plug sockets everywhere with integrated usb charging points, excellent and stable wifi connection, good lighting, good black out curtains, decent sized samsung tv with good

but the gym would only go down to 19 degress which meant it was blasting out heat and i couldn't find out

desk was solid for doing work and taking calls

strong wifi to staff

we requested an early check in due to graduation which was given which was amazing

good parking , easy room access.

the rooms are great with the bar being friendly from the staff and patrons

it was pleasing to have free safe parking on site the food in the bar was good and great value for money

nice sized room, clean and free parking

location , parking and welcome by staff , all polite and friendly

a lot of kids running around without parental control.

room above had numerous kids staying

were so lovely and friendly, accommodated late check out for me

perfect and kids option

turned out it was

it was much appreciated after a long journey the female bar worker in the evening who did room service really kind and efficient - great staff

wifi didn't work in my room

hospitality. welcome. attention to the traveller's requirements. great free wifi. flexibility.

great location, good wifi, good breakfast, clean and tidy rooms

wifi dropped out frequently

beds comfortable, wifi strong, breakfast good

staff was great, room service

the breakfast had a good range of hot and cold choices

good buffet breakfast. excellent comfortable room and bed. timely room service and good food.

earlier check in and late check out had email to confirm they told me to take it up with booking

the late check out. the comfortable bed. helpful staff. cheap for one night too.

friendly staff at the gyros assisted with early check in

everything - the hotel, staff hospitality, constant wifi!! it was great!!

the bathrobe in the room was a nice touch l, along with late check out

they let you have late check out at 12:30 for an additional 10

staff, so affordable, so near the centre, good heating, good tv, right next to a bar, free wifi

wifi never worked the whole time we were there

were given a complimentary late check out which we were grateful for

grand city centre hotel i picked it for the spa on the 6th floor which i got to enjoy by booking the thermal suite

no laundry service

luxurious environment / super clean / friendly staff / great breakfast / central location

the gym was very good. but best of all were the staff - all so very friendly and helpful.

great location, comfortable room, friendly staff. very reasonable bar prices.

that there was no bar fridge in the room. would have been brilliant.

were brilliant breakfast was nice it was ideal for what we wanted nice to be able to sit in bar an chat to others and bought some honey it was very nice

there is free wifi in

the bar was shut when we got back but room service was super quick

i liked room facilities, gym, and breakfast. of course, location as well.

good facilities gym sauna pool excellent breakfast and friendly staff

to find not only was there a baby swimming class going on just as we got to the pool (i work with kids so really not what i wanted) but we planned the day and were there at pool ready to go when we

wifi i actually didn t understand how it worked and whether i would get charged after my first

good location. near the amenities and station. bar was good. had a free upgrade

didn't bother my kids though

the gym was also very big and had a lot of equipment, again with a

cocktails at the bar were very enjoyable too

wifi is very weak.

wifi was a bit hit & miss

staff very friendly,kids loved the family room with the bunk beds

modern hotel in central location excellent breakfast on site made our overnight stay in cardiff super easy and convenient the contemporary

early check in was a godsend in the rain. straight at the desk and keys. no messing. superb

tiny bar area! didn’t matter as so many pubs nearby though.

hotel was quiet despite being right in the centre of the city and the breakfast was great with cooked and continental options and great coffee

only an extra £10 for late check out (6pm instead of 11am)

very clean good breakfast

breakfast kids loved it was plenty for everyone and there was a few options

great location. good to have parking and an ev charger on site.

stay welcomed my staff who were very accommodating and pleasant managed to get a early check in staff were great had a few drinks and choice and value was very surprising nice

room was very comfortable. breakfast was lovely. quiet location.

was basic item and good choice of health options and great pancake maker was great for the kids

the breakfast was delicious - lots of variety

i also used the laundry facilities and they were also good

the breakfast tasty. i enjoyed using the gym.

breakfast was fine

ther is a coin laundry

bar area was nice good choice

were comfortable rooms perfectly clean supplies in rooms available staff friendly and helpful room service was great also free parking quiet for sleeping even on a friday

stayed multiple time now and always good. wifi fast and free and parking easy and onsite.

could have more parking for such a big hotel

food in the bar eg sandwich and soup, very tasty and hot

there needs to be doors around the bar area as it got very cold with the main doors left open

staff was really helpful. room service fast and efficient. jacuzzi was great!

we stayed in the presidential suite which was clean, spacious, well decorated with it's own amazing spa bath

beautiful hotel, especially loved the spa bath

work in our first room & no phone in the second room so had to go up & down the stairs to order room service

warm welcome and quick room service.

parking good

great location, plenty of parking, helpful friendly staff.

parking - you are guided to park in a car park before the hotel and carry your bags to the hotel,

plenty cr parking

breakfast was not to the kids taste.

hotel, location, great parking, very modern & comfortable double bed room, which is pet friendly and i was allowed to

location was beautiful, food was nice but most kids options weren't available.

children’s menu available so very limited options for kids, very expensive for drinks, charged £5

we liked everything about this hotel , staff, room , bar all was top rate .

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

the breakfast / buffet style was great

swimming pool and golf course we re lovely, food was amazing

for bottle of complimentary water at check in, it didn't arrive, so rang room service and requested again

down, pool at dylans closed, jacuzzi in ladies changing room not working aswell as in main pool, room service banging our door at midnight, we didn't order room service, woke us up and scared my

much dislike the pool booking system and the fact you are staying in a five star hotel and only allowed to use the

wonderfully clean, bar staff excellent and food fantastic

i could have asked for help at the bar but i simply couldn't be bothered

the staff in the bar were really helpful and welcoming, and it was a lovely place to sit if i didn't feel like

there was some noise from the bar but nothing that stopped me from sleeping

it stood out from the neighbourhood, bar area nicely spread out tvs everywhere, really well equipped, bit of a treck to the rooms but

beautiful room and the breakfast room service was lovely.

pool, incredible breakfast, great bedrooms and overall facilities

be a wider range of healthier foods

restricted wifi requiring personal data to be allowed to use it

large comfortable bed with a great gym, pool & spa facilities. friendly & helpful staff.

staff let us park a little earlier as we wanted to have a walk and explore the area

quick service for room service and bringing baby cot

the chef cooked me a wonderful vegan bar

food came quick , wifi good

were excellent: spacious park, cosy and clean room, nice restaurant serving food all day, a gym and a pool

good device pool a bonus lovely warm water!

we only had breakfast during our stay which was well laid out and delicious

gym was very small. 1 x treadmill, 1 x bike, 1 x cross trainer

the room / bed shower was very good. room service was quick. the food was top class.

dont think the menu

newport building so very smart. small gym. decent rooms

good breakfast, clean rooms, plenty of space to work in. wifi very poor.

very good value bed and breakfast, great facilities and kids loved pool

the spa

we asked for room service, toiletries were not replaced, towels were not replaced

great breakfast friendly staff. nothing too much trouble. comfortable bed and good shower.

gang of kids in the car park running about on evening, bit worried about my car but checked later it was ok

clean comfortable quiet and great reception with bar and coffee.

how overjoyed was i to spy a comfortable lounge area complete with a bar and a dining area; what a lucky find

​ there is a 24/7 bar on site and breakfast is available, and the coffee/cappuccino was genuinely excellent

we had a drink in the bar but no food so unable to comment on breakfast

bar meal was a bit small for the price but tasty enough, bar prices a bit high

great location, charming surroundings, friendly staff, great bar area and fantastic breakfast

would be better if the pool was open for the kids.

kids loved the swimming pool

staff very helpful especially the lady that booked me in particular the young girl on the bar friday morning

free parking close and side entrance for guests were a bonus

more of a bar area although we appreciate it is more of an eatery.

free car park and free wifi

and helpful staff excellent restaurant very comfortable accommodation free car park free wifi in

to add to the discomfort, the wifi wasn't working

we were there for a wedding at the golf course so it was close enough to get to without spending too much on accommodation

bar staff and locals were friendly, didn't try the food as i ate elsewhere but i would stay again

we were staying over as we were playing golf at celtic manor so the location was ideal, only 5mins down the road

nice breakfast early check in

location, just off the m4, restaurant next to hotel was lovely and great for kids

great bar and food

there was kids running up and down the corridor and banging after 11pm which disturbed our sleep

bar staff were very accommodating

there was a lot of loud noise which made my kids and i really exhausted the next day

and welcoming staff clean tidy cosy and comfortable also there was an artist/singer in the lounge bar who was brill had a thoroughly enjoyable evening

wifi connection was poor in room 202

didn't tell us any information like what time breakfast was served from and till or if room service was avaiblbe ect

east parking

reception staff need more training as was a kids party next day and no organisation skills and kids and parents didn't want to move

staff were lovely and helpful especially sara and jamie and the guy behind the bar whose name i didn t get

close to the crematorium ground floor room early check in

we had dinner in the bar in the evening and breakfast in morning, both were good

loved the large room, large comfortable bed, the welcoming bar with real ale and most importantly the staff were great

room was great , staff were fantastic . lovely bar and outside area

reall friendly staff and breakfast was awesome

room service only serves until 10

the spa treatments, evening meal in the restaurant and room service breakfast

no kids activities

staff, bedroom and breakfast. nice champagne bar which serves everything drink wise

room service extra charge

the bar and restaurant serves lovely food and the quiz night when we stayed was very good

my welcome from both the landlord and his bar manager could not have been better - and that great service continued throughout

downstairs has a lovely bar with a log fire, frequented by locals, amazing for a good natter

really tasty veggie breakfast

breakfast was included and you get a full english - tasted amazing

breakfast was very good and the staff very helpful

delicious cooked breakfast

thank you for letting us stay at your bed and breakfast

good breakfast and decent 'pub grub' diner menu

very lively bar area with a lot of functions and live music

the staff who greeted me at the bar, in spite of having to shout over the bar noise, were very friendly and welcoming

the bar was pleasant, and a lower area near the toilets revealed a pool table

breakfast was lovely plenty of variety. the hotel was spotless and staff were very friendly.

awsome breakfast comfortable bed friendly staff and a bar which was unexpected

bar and quality of breakfast

there was no communal lounge or bar though the manager informed that the hotel will be accommodating a bar very shortly with the

there is a bar there and very reasonable prices, the staff are helpful, polite and friendly

it's a b&b hotel, so no lunch or evening food but they are just having a bar installed