wifi was so bad: 0,5 mb download speed

both beds had stains sheets, the clean bathroom had pubic hair on the new soap bar and on the toilet

breakfast was convienent

more cereal selections for breakfast as well as fresh fruit as an option.

was an unexpected charge to my credit card for something from the mini bar

the gym (which i used to 3 times during my 4 night stay) is nice but could have better equipment

staff was friendly, bar was nice and it was very clean

location was perfect. breakfast meal was good. bar was also very nice.

he started to mention the amenities such as the bar and restaurant and their times to open and close

pool and hot tub were out of service and we were very disappointed about that

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

loved the lobby and bar area, had lots of options

safety bar needed on the shower wall, not just in the tub

property was clean, staff was friendly and breakfast was good (the eggs could have been better)

staff was friendly and accommodating. breakfast has great choices for everyone!

wonderful free breakfast

kids noisily running around in halls at all hours

breakfast was perfect

at front desk are all wonderful ,comfortable bed, good selection at breakfast, good parking

breakfast not included due to cov 19

restaurant and bar closes at sharp 9pm , this time should be extended

lower level rooms view to a wall. bar closes way too early.

staff was great as was the lobby bar and free breakfast also very convenient walking distance to roslyn village

clean, simple, quick, nice personel, good breakfast

good breakfast, caring and friendly staff to meet your needs

the hotel is clean and the breakfast is good

breakfast was great

building, room, breakfast area

the size of the room very comfortable, breakfast was great best part of the stay was the staff

breakfast in plastic bag? really? tasted horrible. pool close at 7pm

pool

they have a functioning outdoor pool

literally given the furthest away room from elevator and denied late check out

breakfast was only served on weekends, which seemed strange

the lounge, bar and gym. location to restaurants and pharmacy.

ter you check out) for amenities, a parking lot and tiny gym

no food or room service in the entire hotel monday thru friday.

free continental breakfast availability. free airport shuttle service.

the friendly staff. the breakfast and the nestle coffee machine.

we switch up to 3rd floor because some ignorant kids was running stomping at 3 am

to upstairs parking was tight and not easy to negotiate

actually thought the hotel was clean and neat, but its good when you travel without kids

very good free breakfast.

breakfast room , paper paltes and plastic cutlery poor wifi reception in the bedroom hand basin outside the

tha staff was awesome . breakfast was delicious

like the cleanliness, nice staffs, breakfast & the parking

great location. convenient parking. friendly staff

friendly staff, rooms were clean, good breakfast

offsite, on the street, or across the street, and then walk to the front desk with luggage and/or kids

of spa room reservation is a bit pricey for my liking

the breakfast was good. the service was good

loved the breakfast

room was in the basement and it was where all staff do laundry and make noises all night and my room had no toilet paper it was

gym

i called to the front desk to ask for a blanket at 8:20pm when the kids were going to bed, and had to leave a recording because no one picked up

everything rooms, beds, kitchen, etc.

breakfast is ok for me but could be better in terms of the quality of products

the only thing i was not happy about, was the bar was not open

needed late check out he manger was rude and nasty said i have to pay $80 extra for late check out he was

was given to someone else, secondly they gave me a room on the first floor all you can hear were kids running down the halls all night and then had prank calls at 7am a few times which was

a place to bring kids it was so smoky on the second floor and i don’t smoke my room smelled like smoke no cable

aint a place for kids but you can bring them bad boys up in there

a place to bring kids it was so smoky on the second floor and i don’t smoke my room smelled like smoke no cable

type refund i didn’t get no sleep last night all room on that floor they put someone with all kids a cross from running hallyway all day and night i left be4 my time too

our room close to the laundry room, loud tv sounds all

easy check in, hotel payment plan, shuttle service, free breakfast, iron and ironing board

breakfast is not buffet as usual, but the hotel offers some snacks

our flight was cancelled and the front desk agent went above and beyond to sssist us with an early check in

in pet fees (non refundable) for our 2 cats for 5 nights, ridiculous

location and confusing parking

parking was a bit of a challenge especially at night!

there is parking, 24 hour laundry next door, and a good chinese restaurant on site

offers free parking, but it is not guaranteed, so they will advise you to arrive early

parking difficult with laundry patrons taking many spaces

the beds are comfortable and my wife loved the spa tub

hotel was very clean, very close to spa castle (2 min), a perfect breakfast with an amazing view

comfortable modern rooms and a shuttle back-and-forth to the airport

plus, the amenities close by like the spa and the rooftop club make for an even better

building also had a nightclub at night and young kids partying in the rooms so it was noisy and smelled like marijuana

the room was really small so not worth the price paid but i guess that’s from them having a late check out which was

the bed was comfortable and was happy with the late check

very accommodating and even offered late check out

midnight i was woken up to what sounded like kids running up and down the hall being very loud

friendly staff. early check in

held my kids hands

early check in

late check out

the room was very modern and had a beautiful spa tub.

i really feel this hotel with the bar up on top on the roof is badass and i will say those words badass good for you guys

the spa tub the balcony and the staff we're amazing.

the staff and bar on the rooftop c:

clean quit the moon bar on the 8 fl and the one on the roof top i always stays there every time i go to

super clean, great room service and super comfortable beds

bar barely had alcohol and closed very

the bar besides it.

there is no room service unless you request a day before the actual service

they have a 24hr laundry room

the whole hotel was clean, down to the pool and gym areas

the breakfast

no hot pool. laundry was out of service. one of the elevators wasn’t working

limited availability to pool due to covid.

pool deck had an ant infestation which i reported to the front desk

kitchen

the cleanliness, the kitchen area. nice size room

suites queens bet ,the bar ,fitness and pool

kitchen could have additional equipment even just for simple cooking, such as a colander, small

broken equipment in the gym no shower in the pool area. no jacuzzi

only bagels were served at breakfast, no toast/bread option available

the gym was available for free

clean. conveniently located. great breakfast. quiet.

very convenience and breakfast,

clean and the breakfast was great

nice gym

clean, friendly staff, free shuttle, restaurant was open late, room was beautiful.

bar was a nice touch to our morning wakeup routine

modern and stylish hotel, great staff, nice rooms, good breakfast, well equipped gym and

restaurant leaves a lot to be deserved; what bar does not have gin

the gym, the lobby, the patio and the second floor, the water pressure ❤️ i have no complaints and

due to the rainy weather during my time in flushing, it was really convenient that there was a laundry room in the hotel

front desk, shuttle bus driver and people in cafeteria are very kind and willing to help

think that it should be advertised that the breakfast buffet is not included

it’s immaculately clean, the breakfast is good and plentiful, the beds are comfortable, and the staff is wonderful

breakfast could be better.

cleanliness & breakfast

lack of parking and the breakfast choices were not too good, especially if you have dietary

the guy serving breakfast was attentive and efficient

daily breakfast, easy access

i am loving the huge pool. so refreshing on a hot day.

very nice staff & pool

i love the fact that the property has a swimming pool

could’ve provided more basic dish needs for the kitchenette so we didn’t have to buy items as they were very limited and not

clean, quiet, spacious room, bathroom, and kitchenette

free wifi

the very first-morning room service came and we advise we don't need anyone

hotel has wifi and free, but limited parking

not room, phone in room not working, room was extremely cold, no heating instructions, no info on wifi given by person at desk

liked that i wasn t disturb by room service every 30 minutes

there is a gym and outdoor patio to view nyc skyline

no sufficient food selection and only a scant breakfast

better breakfast menu

location and cleaniness, downside is no free breakfast. i would definitely stayed again

no restaurant or bar except coffee bar until 10

breakfast it's same all day.

you get free breakfast in the morning & free wifi

they also offered breakfast in the morning between 7-10am

we were lucky enough to get early check in which was greatly appreciated after a long flight

not good for kids

breakfast, gym, location, profesional staff, clean rooms, no smoke odor

the complimentary breakfast was a nice bonus and the room was super clean

good breakfast, clean room/bathroom and gym..

i never put 10 because wifi was so bad my kids not enjoyed much our stay keep on complaining about wifi

gym only had one strength/weight machine in addition to cardio options

they gave me early check in at no cost and we're very attentive to answer any questions

breakfast was very nice every day shuttle was very nice to the airport

was so nice and friendly and they gave us a courtesy late check out no problem you are all very great i appreciate you

clean, easy to get around, geat shuttle

options, they stored our suitcases after checkout so that we could leave to get lunch, and the shuttle to take us back to the airport was prompt

shuttle times should be closer

great location. staff was awesome. room service was extra nice!!!!!

and the worker there are negative people and they were bothering me and my kids

and a complimentary airport shuttle to get there at 4:30am

very large rooms and free airport shuttle to

location to citi field/subway. no pet fee.

the hotel offers shuttle service to and from laguardia

they were wonderful with the kids

they had a shuttle service from lga that picked us up after we landed dropped the ball on getting us back even

sleep and some one just come inside my room without my permission and i didn t request any room service i feel like unsafe live this hotel by someone come inside my room while i was alone

nice size gym

poor quality linens - very rough no in house restaurant nor room service

not told we had to ask for daily room service so received none bar and restaurant on top floor had a minimum so could not just grab

location, really convenient location. room service is attentive.

no room service either

property advertised airport shuttle but does not specify which airport so i land at jfk expecting to get a shuttle and theirs

kitchen the girl who take care the kitchen she is busy all the time on phone she don t care about

spacious room with a wonderful kitchen both range top and microwave cooking available

the kitchen was fantastic, but there weren't any mugs or normal kitchen things to use

daily room service made our room very inviting each of our 6 nights we returned from exploring nyc

the kitchen staff young lady was a hard worker, kept things tidy and clean, and

has a really good location, even has a bar on the top floor where they made the best apple cider alcohol cocktails

was a free breakfast and small gym available

didn't like the breakfast that was included

breakfast was not replenished in time.

the only reason we didn’t enjoy breakfast was simply due to our schedule, but we’ll definitely try it next time

breakfast is just ok and there should be a microwave in the room

lack of breakfast options

wish they served continental breakfast and the rooms were kind of small but,other than that it was a great stay

“breakfast included” it’s a scam.

they always have fresh tea at the lobby and great breakfast at the roof

great service, safe parking, great room temperature ....

room service everything

parking was a plus

location how out of the way it is,not too close to the congested traffic and have parking

to clean, bugs, no wifi, staff can't understand simple instructions and key card never worked had to get new key card

large room, very comfortable bed & bedding, fridge in room, continental breakfast

kitchen staff was not very friendly and hard to locate

the breakfast was enjoyable with plenty of options

lot doesn’t have enough space, breakfast was not what we expected but i’m sure is due to covid

love to stay at the hampton inn in garden city it’s always clean the breakfast is good and the staff the

the availability of tv channels the restaurant and bar not available for service

suites are huge!!!! pool was small but nice

nice bar with some very good snacks and quick food when you are hungry and don't want to leave the hotel

figure out how to get wifi on ps4 for the kids so had to use my phone as a hotspot

place- clean, quiet, great pool, lots of room, safe area, great breakfast

when i got there for breakfast i was told i needed a voucher

i didn't have breakfast because i had other meal plans that morning.

breakfast was not included so we skipped it. i thought it was included

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very good place for shopping

i was a bridesmaid and was not provided any early check in, not even 30 min early

i really enjoyed how the room had its own kitchen abs was able to cook for the time i was there

pool and game room

would be nice to have an arcade for the kids :)

the breakfast was great and location was too

kitchen and everything i needed

my friend and i didn t use the gym or pool this trip but it s always wonderful

amazing staff. beautiful grounds and rooms. lovely location. free parking!!!

there was also plenty of parking for my car

a place to rest, recharge, and got the gym

area, absolutely wonderful staff (best i've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants (-)room service meal price (+)clean, super nice staff and delicious room service (-)the menu for room service was limited and expensive. (-)room service rep over the phone mentioned that our food would be delivered in 45 mintues (+) room service for breakfast was excellent and well presented (+) room service was very good and super quick (+)room service breakfast was outstanding (-)took too long for room service (+) convenient access to restaurant in house, good room service and nice porters and bellmen ready to

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave a

access, gym 24 hrs,you have to book in advance however my family and i had a blast we had our 1 hr pool

the bar closed too early and the check in person was the one who made the drinks not very good

we did not use the pool or the workout area, or the bar and food service

very clean, great location, good breakfast & parking

breakfast included

everything was good unfortunately i missed breakfast

also the breakfast was mid real regular

breakfast was great

the fact that they have breakfast available

the breakfast was also quite decent

breakfast was great and the location was central and close to the train station

would appreciate more variety in the breakfast options

decor, breakfast, large tv, iron and ironing board, ample electrical sockets, hotel staff, soap and lotion

breakfast area can use a second waffle machine and include more items in the breakfast

they always accomodate my requests either for early check in and my preferred floor...

paid for a room with a patio and pool view but the room did not have a pool view rather the end unit near bushes and a hot and noisy

we enjoyed the game room( ping pong table and pool table)

to the corona virus, i decided to book a suite here so that my daughter and i can lounge by the pool

loved the setting of the rooms most of all that it had a mini kitchen on it with things i needed to

had a suite that had a terrace that leads to the pool

fitness room. location. bar. room.

the bar staff were amazing !

great for an adult weekend away from the kids

the spa was also very nice

kids totally love the fact we can finally use the swimming pool

spacious room they actually serve you breakfast not just bagels and cereal

breakfast was amazing and loved my waitress

pool, gym, business center, etc

me and my husband go away we always look at the pool and it was great the pool could be a little warmer but it was great the spa hot tub was really

soiled mattress, small gym, no continental breakfast & dirty elevators

gym was nice. room had adequate space with appropriate amenities.

the gym was not the best - some of the weights were missing

fitness room and pool were excellent

we were early so we used your wonderful pool and outside tables

quietness the food and the gym i didn't get a chance to get in the pool but maybe next time

don’t clean up around the mom's with small kids

i will not be going back to this hotel when i have kids

breakfast was relatively simple but full of options

our kids were hoping for pancakes or waffles

don't open, no bathtub, bed a little soft and could use extra blanket, not enough hangers, gym did not have lower weights, like 3 lb, 5-lb, 7-lb

the gym was very outdated

lady who does the laundry for the facility is also very accommodating

from the ladies that clean the rooms , to the lady that does the laundry and especially vinny at the front desk

i love using the gym

gym needs to be updated with more equipment. equipment is broken.

room service food trays laid in the hallway for two days

king bed room was quite large for rate that i paid, guest service laundry for washing machine was free, element restaurant/bar very nice and food was delicious,

the cleanliness of the room, friendly staff and when i asked once for room service to make the bed, clean towels it was done more than once without even asking that the

wifi no room service for travelers arriving late

and i had to order room service for my dinner when i could've sat at the

free shuttle to lga, friendly staff, clean rooms and nice gym.

free shuttle to lga, cleanliness of room, and nice gym.

kids enjoyed seeing the planes landing and taking off

service was excellent, close to the airport and shuttle was on time

free shuttle to lga. nice gym and restaurant in hotel.

traveling with a kids can be expensive, so free breakfast, and the pool being open like advertised, would have been

excellent breakfast, nice size room and truly very comfortable bed. enjoyed the pool as well.

i celebrate my kids and moms birthday there for the last 2 years

gym’s equipment is a little outdated

pool is actually next door at neighboring hotel and would not allow food or drinks in the pool area

clean and stylish room with everyting yoh need and free shuttle to airport

clean,convenient to lga with free shuttle service

shuttle service could have extended to cover the subway station - rather than just the airport.

bar & restaurant on lower level which was very

shuttle service from airport was a plus

staff allowed a late check out

large, well appointed gym

the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard in the fall/winter time

wish there was free breakfast, cups in gym area, and free parking.

gym facilities were not available.

nice gym

that’s why we picked this hotel so the kids could swim

- pleasant and easy staff full amenities including fitness center, parking and laundry

one elevator didn’t work. kids running up and down the hallway for a few houurs late evening

staff rooms breakfast laundry

excellent value, comfortable and clean rooms with a delicious hot breakfast included

parking, wifi, & breakfast were included /free

burger at the bar wasn't really the bar food i expected, and i suspect it wasn't really food

wifi want working in the rooms for 2 out if the 3 days we stayed

i also appreciated the bar and tv in lounge area

we had to call room service couple of times to unclog the toilet

pool and gym a bit dated

just the location and laundry

room service was prompt, the room was clean, there were plenty of towels.

didn't like that i was asked to pay for parking for the first time

paying for parking

breakfast is average, no warm foods except boiled egg but has really quality in other foods and

breakfast was good

key card access to the gym it didn't work

breakfast was very adequate- cereal, toast, pastries, yogurt, fruit

the gym was nice with treadmills and weights

the spa was nice the room was clean and the service was good ?

the spa bath jacuzzi was very relaxing!

jet spa wasn't working correctly

didn't like the fact that there its no refrigerator in the spa rooms

the towels was ruff for price of spa tub room should have better towels

renovation and furniture, excellent breakfast, friendly staff

the breakfast was good

breakfast was excellent

snacks available 24 hours, nice breakfast, very clean spacious rooms, helpful

we were surprised that everyone in the room had to eat included breakfast together.

the breakfast was very limited

maybe another or more options of breakfast

breakfast

basic breakfast but it was ok

the use of amities like more enjoyable if they could build a pool, jacuzzi, sauna, gym, better breakfast, a chill room, for friends and family’s comfort and relaxation, laundry room, i look