there was some noise from the bar but nothing that stopped me from sleeping

the staff in the bar were really helpful and welcoming, and it was a lovely place to sit if i didn't feel like

bar that was a fab stay and the food is

wonderfully clean, bar staff excellent and food fantastic

it stood out from the neighbourhood, bar area nicely spread out tvs everywhere, really well equipped, bit of a treck to the rooms but

plenty of good parking

man on reception was great and super friendly there is also a small bar to go for drinks in the evening if you weren't eating

restaurant was closed

plenty of parking

parking on site and very nice grounds

great room, very comfortable and clean. lots of parking available.

wee bit noisy but stopped when bar shut at 10pm so not much inconvenience

bar menu and food all excellent

car parking was great to have too

really comfortable place to stay, parking available. no noise after 11pm

the health spa gym facilities i fully enjoyed using, the atmosphere was warm clean and relaxing very nice hotel

breakfast time i help myself with a coffee ,my little boy have a cornflakes, after 30 minute lady

sauna gym spot on unfortunately could not book treatments as they are booked well in advance and golf course look well inviting except for the torrential rain but will be back to play ( plus had (+)big room. access to patio overlooking golf course. food excellent. staff helpful. (+) really nice room (albeit slightly dated) with a view over the golf course (-)golf bar (+)being served a hot breakfast in a restaurant overlooking the golf course and through the valleys was a spectacular way to start the day (+) it was super comfortable with a lovely view over the golf course (+) the views of the golf course from the room were beautiful (+)views from bar/breakfast room of golf course (+)room with great views of the golf course and a balcony (+)staff, very clean hotel our room was amazing and very spacious with a varanda over looking the golf course perfect day and night can t wait to stay again

good selection of food in restaurant and breakfast of

ordered champagne for room on arrival, no champagne or phone to call room service,

hotel was clean and tidy and had a nice pint in bar area

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

the bar needs updating to be in line with the hotel rooms.

room ideal .bed comfy. bar prices very reasonable

place to stay, clean & tidy,& a bar with a good atmosphere also has a nice dining area with a good choice of meals

rooms, bar & restaurant area

location was beautiful, food was nice but most kids options weren't available.

the staff are all fantastic, from check-in, to bar and restaurant

menu could ve done with some simple and more filling dishes (we had to order room service after dinner and i wouldn t consider us a big eaters) (-)only upset was being charged an additional service charge when we did not have room service (+) wonderful room service, staff are always friendly (-)maybe a bit more variety on room service menu, but still beautiful! (-)the room didn't have a mini fridge for our cold stuff and that when we had room service 2 nights in the row no one came to collect the dishes and when the server brought our (-)charged us 11 for a bottle of water through room service (+) sticky toffee pudding on the room service menu was lovely (+)lovely staff, room service amazing. food could have been hotter but delicious (+)facilities in room - biscuits/tea and ironing facilities lovely staff - couldn t do enough room service is fantastic bed (+) very good breakfast and evening meal room service (-) tried to order room service and told harshly that it s not available

hotel lovely staff accessible rooms very accommodating restaurant bar lovely food &

the staff were friendly and the breakfast was delcious.

delicious cooked breakfast

the room was perfect & the breakfast was amazing

amazing. great host. beautiful breakfast

outstanding value and very clean. breakfast was great too

kitchen was useful

really picky maybe a sofa and a folding table and chairs instead of a table and chairs in the kitchen area

location for my work and cym carn forest; clean, well cared for and good facilities in the room - kitchen and lounge area

well planned, comfortable, warm, great shower area, useful location, good parking, kitchen well equipped

it had a loveley kitchen and had everything to offer

the bar and restaurant serves lovely food and the quiz night when we stayed was very good

my welcome from both the landlord and his bar manager could not have been better - and that great service continued throughout

downstairs has a lovely bar with a log fire, frequented by locals, amazing for a good natter

top class staff, rooms, bar & food

had played rugby that day - so there was a bit of noise from the bar which could be heard in our room

the breakfast was sensational

that i could think of except booking breakfast the night before seems a little odd but not a deal breaker at all

very adequate breakfast and very friendly staff

there is a bar there and very reasonable prices, the staff are helpful, polite and friendly

it's a b&b hotel, so no lunch or evening food but they are just having a bar installed

awsome breakfast comfortable bed friendly staff and a bar which was unexpected

bar and quality of breakfast

there was no communal lounge or bar though the manager informed that the hotel will be accommodating a bar very shortly with the

parking available

greeted with a smile parking free and onsite cheap as chips

rooms, plenty car parking, landlords were really friendly and welcoming, nice and airy

great location & cheap, well stocked bar

the bar had a great selection of welsh ciders would recommend to anyone

we liked everything about this hotel , staff, room , bar all was top rate .

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

bar area, room was nice, clean and spacious

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

it's every friendly place to be in and good for value of money aprt from a drink in the bar tho

nice bar and a outstanding carvery best one we have ever had

great food and choice, lovely bar area

bar is competitvely priced and staff very attentive and helpful

very friendly staff and facilities of bar and restaurant.

comfy beds, able to accommodate early check in, clean rooms and lovely decor in the rooms

staff are rally helpful and pleasent. wifi was fast. beds were comfy.

town centre. wifi included. big bathroom. fan in room. plenty of milk sachets!

very helpful staff rooms where great everything you need and lovely bar and restaurant

wonderful bed, great bath/shower, lovely staff, 24 hr bar for guests

professional staff, allowed early check in

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming staff

there's a lovely little bar downstairs for a drink in the evening

i am a thirty seven year old woman with three kids and was visiting a friend nearby

didn't use the bar but that looked

great central location , lovely decor , great lounge bar area , lovely welcome and great staff

friendly staff, good parking, the food and bar looked great however i didn’t have any food.

the bar in the pub was very entertaining and the locals are so friendly

available from the premisise but easy to get to tesco/kfc /morrisons all within a 5 min drive bar shut early on the saturday night that was a shame

spacious rooms with a fantastic restaurant and bar on the grounds

outstanding, warm hospitality with excellent breakfast and superb bar and food for dinner

free car park and free wifi

no wifi access

more of a bar area although we appreciate it is more of an eatery.

to add to the discomfort, the wifi wasn't working

wifi in room not good, but not a problem in the big scheme of things

and stay at this place as it is clean tidy pleasant surroundings easy to find outside parking and bar staff is amazing

the way the bar staff dealt with my very difficult brother after he spilt a snakebite

place to stay but don't recommend it on a saturday night with kids (live entertainment played until about 11:30pm quite loudly) and the bedroom lock was

the bar staff were very helpful ud83dudc4d

there was kids running up and down the corridor and banging after 11pm which disturbed our sleep

ample free parking and a good wifi signal makes a nice change from other larger chain hotels

am a simple salesman that works in the bar and goes to the gym i also eat at the premises, bar and food excellent, the gym is a little tired if i being honest

location breakfast bar restaurant room

am a simple salesman that works in the bar and goes to the gym i also eat at the premises, bar and food excellent, the gym is a little

but, when we explained that we were going to a funeral, they pulled out the stops to give us an early check in and also booked a taxi for us

clean comfortable quiet and great reception with bar and coffee.

great location for pontypool. staff friendly and clean rooms and bar area etc.

how overjoyed was i to spy a comfortable lounge area complete with a bar and a dining area; what a lucky find

gang of kids in the car park running about on evening, bit worried about my car but checked later it was ok

whats more reception offers a lounge to wait for the kids whilst they get ready, coffee, or even something stronger if you would like

we felt like royalty breakfast was put out in a timely manner and was beautiful

lovely location and staff excellent- breakfast delicious

rooms were lovely and breakfast was great

the views over cardiff are beautiful, parking is plentiful

views, plenty of breakfast choices, and the room was clean cosy and homely

, staff were very helpful , even carried my heavy bag to my room which i was most grateful for, room service arrived very quickly

breakfast had a good choice of items, staff knew my room number without needing to ask me

the wifi was also good and i managed to get some work done

had a vegetarian breakfast and it was delicious, the staff in the restaurant and on reception were very helpful

heating and cooling options available, as well as a tv and free wifi access

room, pool, open fire in the lovely lounge.

at this hotel for my daughters wedding everthing was excellent the food was great especially the breakfast very clean lovely room would stay again the staff coudnt do enough for

great breakfast spread

very clean staff where lovely amazing selection for breakfast

very clean and comfy rooms. bar meal was delicious and breakfast. staff were excellent!

unfortunately the swimming pool and gym were closed but the staff were really kind and helpful.

compliments to the chef and the gentleman behind the bar who made us feel very welcomed

it has everything you need from a gym to a pool table.

by a lot of builders so parking can be a bit tricky but there is a quiet overflow area to the

times i had to wait for things - the room service line took ages to answer on all 3 occasions and often there wasn't anyone on the

was a bit expensive for the number of stars and i was unable to use the app to order room service

excellent gym and always parking spaces available

ich you have to pay for i didn't like

liked the pool and wellness

gym was great, staff on hand to help. room clean, warm welcome at reception and helpful staff.

we had tao rooms but was going to a festival so needed early check in

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

big free car park, gets congested close to the hotel but masses of space at the far end

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

late check out

there is a bar and

rooms and surroundings a little tired but cafe bar area great

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

comfy location staff bar all excellent

a restaurant and bar on site

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

we didn’t eat at the hotel but did go to the bar staff friendly

the staff at the bar were a bit slow seemed to be only one person behind the bar

the bar area & food was nice enough

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

choice of beers in the bar (guinness, stella or bud light)

the staff were amazing and went above and beyond, especially with our kids

i got a great night sleep and so did my wife+kids wifi could do with better speed but i paid a great price to stay and eat the breakfast was

early check in !

there was a long wait of about 20 minutes at the bar on the friday evening.

breakfast was okay

didn't have breakfast

the self serve breakfast is fantastic and something for everyone

breakfast was excellent

the breakfast was perfect and the dinner as well

manager was very welcoming and helpful; a big plus to have off-road parking and the busy pub was a lovely place to relax

the wifi speed was very fast which for a business traveller was a big plus

clean comfortable room with all amenities, plenty of parking on site, great little pub next door that serves a large choice of tasty food

did not realise thursday was quiz night but room service good.

very clean, modern and comfortable. staff were great and ample parking.

breakfast is continental, with lots to choose from

lovely traditional pub and bar and the friendliest staff

huge breakfast

quite a busy bar and restaurant

bed shower and breakfast were excellent. staff were brilliant in accommodating our requests

were clean, big window, sustainability conscience, nice breakfast and lounge, pleased they had a gym

clean, well located, friendly helpful staff, nice mini gym, good breakfast

the gym was useful too

the wifi worked well

quite clean new building gym was conveniently inside on 3rd floor staff very polite people staying were professional no

we really appreciated the late check out following our race.

checked in very late- not a problem and then i asked for a late check out-not a problem

old coaching house type building fantastic restaurant and bar with friendly welcoming

no restaurant and bar due to electrical fault - but not their fault ! !

bar and restaurant on site

bar and restaurant very airy, amazing views, nice touches in the rooms and food was delicious

views with comforting sound of lazy river, friendly staff, comfortable rooms, cosy bar for family card games before bed, delicious breakfast, excellent location for exploring

lovely design, free parking and really lovely and helpful staff!

late check out

it was lovely and clean, comfortable beds, early check in, late check out

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would have come and

lots of parking and near and just off the motorway

wifi no good in my room.

you could end up parking your car a fair distance away - not good with a wife and two tired young kids for dexamplethe car park isn't huge and is shared with those who come to eat and drink in the

could not connect to the wifi in my room, only when i was sat in the pub,

to the size of my car i was not able to use the hotel car parking facilities but they were available

clean, really comfy beds, great breakfast and staff accommodated an early check in on request

didn't get the bar staffs names, but they were so friendly, welcoming and helpful.

we ate saturday evening 25th january 2025 the steaks were exceptionally good meals gois choice of bar drinks at reasonable prices morning breakfast was worth having thoroughly enjoyed our stay

very nice rooms that were comfortable and well equipped with a good bar & restaurant downstairs.

food in the bar was fantastic and great quality food

location with plenty of parking and 3 x ev charging points

room clean and bar area very impressive, lovely stay

the bar was nice too and very good service

small bar if one would like to socialise with more than enough space to extend into larger lounge, (could

after our day out we spent the evening in the hotel bar with the owner and met some of his family which was lovely and we felt we were welcomed with

spent the evening in the bar area and was shocked how cheap the drinks were

xx gave us free late check out as we arrived late due to horrendous weather

a lot of kids running around without parental control.

perfect and kids option

room above had numerous kids staying

were so lovely and friendly, accommodated late check out for me

the breakfast was fabulous and our evening meal was delicious

eccentric, great location, cosy bar area, helpful and friendly staff and lovely breakfast

family room is big and our kids got their own proper beds

breakfast was really delicious and staff very friendly and helpful

kings arms has a popular bar and sometimes live music

attentive staff and beautiful setting. plenty of parking.

d a good size gym) is perfect for

really enjoyed the use of the pool, sauna etc

breakfast was superb , the pool , sauna and jacuzzi really refreshing, the staff can t do enough for you , nothing was too

excellent spa facilities and first class evening meal and breakfast

good facilities - wifi, tea and coffee, tv, hot shower

plus a bar with log fire and butty bach on draft

in middle of town, breakfast was great, bar in property

location very good breakfast comfortable mattress good wifi we were also allowed to check out later

wifi is fast

goos wi-fi and parking

the location is spot on and the spa is just what's needed after the hills

the pool was good as were the gym and elemis spa

pillows were a bit hard! wifi was slow at times.

spa facilities being closed, but that is not there fault due to the co-vid rules

gail's breakfast are superb. tanya

breakfast was a delicious bonus with a lovely view

an added bonus is the honesty bar and lounge area which is great for a nightcap

the room was super comfy and the breakfast was one of the best we’ve ever had!

arrived early for a funeral and was worrying about early check in, getting changed etc

everything. great welcome, lovely room, sparkling clean and the best breakfast ever

clean and comfortable room. lovely breakfast. parking. close to centre of town.

superb breakfast

lovely character building and lots of choice with breakfast

very clean and comfortable. excellent breakfast.

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

archery, play center - so this really is somewhere you can go for a night or two just to give the kids a small vacation

super comfy bed, well appointed bathroom with elemis products, and great wifi

the pool was ok, they could do more for kids

room service was a bit slow

big resort in the lovely welsh countryside. great view from the signature breakfast lounge

the car park wasn t easy to find not much availability for booking the swimming pool

breakfast was above and beyond expectations. amazing.

large room, very clean, great room service and friendly staff!!

pool was fun for the kids

that kids could use the pool at any time

the swimming pool was excellent very big and clean the kids loved it.

also had room service which was very good overall a very enjoyable day and night at this hotel would

no hot water in pool and spa area during our visit, luckily i don't mind a cold shower and treated it as an

as uaual, great staff, lovely clean facilities. the gym and pool are is fantastic ud83dudc4c

efficient room service

spa facilities are not included in the stay. jacuzzi not working

pool and spa facilities, good size bedroom twin beds as requested, luggage storage facilities as

full of kids i genuinely would of avoided if i'd new

room service is brill enything you want they give

no laundry bag or explanation of this service

the bathroom and tea/coffee amenities were well stock and there was free wifi throughout our stay

you have to come down to collect room service

room service wasn t that great in terms of food standard

it featured a master double bed for us and a comfortable foldable double for the kids

there were no rooms ready as there had been a big group checking out late and we were told by bar staff that there were staff off sick

anks to the good wifi)

small gym was great for getting in a quick workout

wifi non existent. food in the restaurant was average

location, wifi & staff

lumpy pillows - bad mobile reception in the room and only non-secure wifi - windows could not be opened - on fri and sat thumping beats from adjoining clubs

enjoyed access to the facilities on offer such as the pool spa and the shuttles to the rafters restaurant

much dislike the pool booking system and the fact you are staying in a five star hotel and only allowed to use the

the gym and pool were modern and well attended

need umbrellas outside with tables by bar as directly in sun too hot to have drink

were too high i guess - i was expecting a spa but more of a swimming pool vibe including full of kids, hopefully that's normally the case - it was half term

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

2 different members of staff granting a late check out and confirmed, we still had someone come into the room to question why we hadn't

machine could have been more full, there was hardly anything left in there, also we opted for late check out and the cleaners where quite loud at one point

staff really helpful and we even got a free late check out

reception was extremely helpful throughout our stay and even let us have late check out for free

free wifi available throughout the hotel

- from helping me sort out car parking for a client i was meeting in the morning to agreeing a late check out as a result of the meeting and all with a wonderful smile and can do attitude

we were attending a wedding in the city and asked for early check in, if possible to allow us to get ready

room service

the wifi wasn't working and the shower

hospitality. welcome. attention to the traveller's requirements. great free wifi. flexibility.

the wifi was patchy and unreliable.

noisy kids running about on 2nd night outside the rooms

arriving asking if there was an additional charge for parking; was made aware that there was no early check in but my request would be noted

staff, breakfast are also lovely, room services available and very good value for money

earlier check in and late check out had email to confirm they told me to take it up with booking

the late check out. the comfortable bed. helpful staff. cheap for one night too.

friendly staff at the gyros assisted with early check in

no kids activities

the grounds were nice and the pool for the kids was great.

restaurant was full but had the option to eat at the bar or room service for extra

beautiful setting over looking two fantastic golf courses, staff were nice and friendly and top marks for the housekeeping

a rich choice of food for breakfast

i was on business and it was a perfect location food in the bar area was excellent

came to our room quickly too, we'd been looking forward to having a swim in the morning and the kids loved the pool although it was very small and basic

quick service for room service and bringing baby cot

only thing i didn't realise was there was the option of room service

had a lovely buffet breakfast and even though we had booked out we were allowed to stay in and wait for my family to

location, pool, sauna, bar everything

no laundry service

staff super friendly (especially chloe from the bar), lovely room and spa facilities and quality breakfast

breakfast is great

everything. very quiet room. excellent, brand new gym, delicious breakfast, superb location.

only an extra £10 for late check out (6pm instead of 11am)

gym only open for limited hours. the walk to icc was complicated. very expensive.

the location to the icc room was clean and very comfortable shower amazing with elemis products bar was well stocked with friendly staff large car park with reasonable overnight

newport building so very smart. small gym. decent rooms

room service took over 45 mins to arrive

dont think the menu