wifi kept dropping occasionally but that might have been the weather because it seemed to affect

only thing lacking for us was a cosy bar area if you just wanted a drink.

friendly staff,comfortable accommodation, tasty and freshly cooked food, good parking

there was plenty of parking space

it's great for a short one night stay to visit family, it's pet friendly

beautiful place! perfect for trips with kids and pets!

definitely coming back again-might even let the kids into our little secret place and bring them too

only issue was wifi in the room.

plenty of parking

beautiful place! perfect for trips with kids and pets!

there were laundry bags at the exit to the building which could be a fire risk

bags and bags of laundry met us as we went to our

as we had a two night stay, we were offered a free room service

need to have more bar staff during the day part of the wedding we attended and need to have someone attending

bathroom was sparking

was excellent and lots of choice swim pool area was nice sunbeds and towels provided lots of parking spaces we

evening meals but breakfast was just what you needed after and early morning swim in the outdoor pool

5hrs for room service, the staff brought us a free bottle of wine to go alongside our meal

beautiful place. lovely pool and staff. lovely food.

if anything perhaps add a few more comfortable chairs in the bar and lounge

went for a room with a spa pool

in the menus for lunch and dinner and same menu each day rooms a bit dated, overly warm outdoor pool too cold

tub with the room was perfect, just what is needed for a relaxing break away from the stress of kids/work etc

food in the evening and for breakfast was great on both occasions

the spa is small but amazing and the property itself is like being at home.

staff very friendly and helpful, excellent laundry service

dirty room laundry strewn around corridor including thrown over a red fire

in the laundry room at 6am in the morning -3 degrees outside

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

laundry from previous guests left in our room

was amazing, however we paid for 1 night with evening meal and breakfast included, but there was alot of things

rooms are in a different building from the fabulous mansion where all the lounges bar and restaurant lie

bar is expensive, but theirs a pub up the road

parking good

laundry left in hallway both days

breakfast

lovely vegan cooked breakfast included

breakfast was not a great experience, left under heat lamps, scrambled egg was congealed, sausages

wifi wasn t working in our room

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

spa bath wouldn't work and was falling to pieces

spa bath didn't work

spa bath did not work

20 for 2 beakfasts was a bit much proble lucky if it cost 8 for both think there profits off breakfast is

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

poor wifi

used the pool, spa and outside heated pool which was a delight on a cold january evening

was a little tired and there was lane swimming when kids allowed in so not much room in small

friendly staff and very accommodating with both kids and the dog

staff, food, and hotel were great. super pet friendly too.

room was very spacious with beautiful high ceiling and decor

no room service option at the moment

no atmosphere in bar area would be better with music playing to invite you to use hotel bar.

laundry is expensive to get done for weary long term travellers arriving here after many other

our friend was ill while we were away reception staff and laundry ladies were

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

breakfast was nice, kids loved it, very convenient location.

receptionists , restaurant staff , bar staff and cleaner ; all were welcoming , friendly and professional

position, staff, decor, breakfast.

the bar for dinner and breakfast was really great

employees were really helpful and friendly from check in to room service

i loved it here. the staff were amazing and the underground bar

the room was stunning, room service was amazing. great location.

the bar and it's staff were so friendly we could have stayed there all night

location, room, particularly bathroom with spa bath and lovely products

beautiful, quirky artwork and the bar is lovely with some really lovely touches to decor

lovely addition of cupcakes and 2x free drinks at the bar as a treat for my partners birthday.

- no waffles and pancakes so left us with two not happy kids (birthday boy was one of them)

teepee for kids, nice big bath. 4 poster bed. free snacks on tap!

the wifi passwords in each room, it seems you ve updated the password since printing the brochures

completely pet friendly, my pooch was never a problem for the staff

pre booked luggage pickup and it was cancelled, we prebooked a kids yoto player in the room and one was not

i had a pregnancy massage in the spa and i felt very relaxed and cared for

room service little slow and a bit chaotic when ordering as it seemed there was lack of staff so

breakfast was outstanding i also chose this hotel because it had a gym

if it had a spa it would be perfect! a long walk into town.

good room service

at dinner, the payment machine did not get wifi at our table seated in a glass sunroom feet from the main bar

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

was very comfy, bedroom and bathroom were a great size, also enjoyed using the spa and the hotel bar had very

i balanced a room service tray on the luggage stand to be seated far enough away from main desk to watch tv as

wifi (at 2nd floor) was not that good

that you get limited access to the pool.

we were in the first floor and the people above us seemed to jump a lot (possibly young kids)

very pet friendly and went out of their way to keep us and our dog comfortable.

breakfast did have to be pre-ordered the night before but was cooked fresh when we arrived at our

everything done to perfection- service, breakfast and room

was fabulous, location perfect for visiting the town ,shopping or the spa and the hotel itself nicely

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

good location, room service and breakfast

there were toys that kept the kids entertained

there was a notice explaining restricted room service it would have been helpful had it been pointed out

the breakfast is good the wifi is reasonably responsive expensive

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

fantastic located, 3 minutes on foot to bath spa therapy) really satisfied with service, strongly

the lobby and there was nowhere to actually sit and enjoy your breakfast as it was all sofas and bar stools

location was perfect next to lots of bars and restaurants and shops

laundry was expensive.

not enough tables for breakfast

the gym was well equiped and open 24hrs which was amazing

great location, clean hotel, early check in and staff were helpful

early check in this wasn’t accommodated left waiting for ages made us late as a result with our

wifi connection in my bedroom so had to keep going downstairs to the bar or library to get a signal

the bar had snug rooms off it with sofas and good music to chill

lovely room, good breakfast, nice beer garden, centre of town, friendly staff.

) and lack of direction on how to order room service

brilliant bar and restraunt

wifi in my room on the top floor did not work

toiletries, across the street from a fantastic pub, the raven, good wifi, quiet location

lovely time, the reception and bar staff were brilliant. brilliant location.

really, the bar was not open but there are plenty of places right outside if you want to have a drink

i had lots of communication from them prior to arrival with useful information about the hotel, wifi, night

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

beyond to help my partner pull off the perfect proposal - flowers, chocolates, champagne, rose petals and upgraded

could here a bit of noise outside (traffic & kids partying in the evening) but nothing to horrendous

the spa at the hotel is amazing, central location, close to everything

excellent fast room service. delicious menu and top quality.

wifi connection, our mobile coverage was bad

the room service bar snacks we ordered later that evening were yummy, reasonably priced and came

wifi for some reason could not connect with the external international vpn, which made the remote

the wifi was quite slow, but honestly, why spend the time away on your phone anyway?

the bar and lounges as well as the garden areas are superb and we

room was next door to the laundry room and at 4 in the morning someone was doing laundry and the lack of pillows

it is a bit noisy at the front and room 19 is above the laundry/kitchen so

was easy to find good car parking right in center

wifi signal patchy in our room but manageable

the breakfast was always served well and tasted amazing

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

room was lovely, room service and staff were excellent and the facilities were brilliant

up that the pool is only open to kids aged 12 and above which we hadn t realised

the restaurant and bar service as you would expect from a hotel of this calibre

were just perfect, with the temperature very pleasant although i didn't take advantage of the spa treatments or

outside is amazing with a heated pool and contemporary bar and beautiful newly planted herbaceous borders

the breakfast was excellent, as was dinner

gym & spa were better than expected

the bar lounge staff, our room service delivery, our housekeeper, and reception were all so warm and

gorgeous place, wonderful indoor swimming pool and spa. equestrian facilities are excellent.

brasserie by the spa could be warmer (decor and temperature)

we also had dinner and breakfast in the walled garden reataurant

would arrive hungry so pre ordered a picnic but that didn t happen so we then waited to order room service

everything but someone taking drinks orders by the pool or ordering via a qr so you didn t have to go back

lovely staff, nice big rooms, great shower, super spa, fantastic golf course.

they even gave us a ride in a golf buggy to bowood house, and picked us up

ample parking

the pool area and spa facilities are well laid out with open views from the pool across the well kept

kids liked their swim time in the morning during children's hours, playing boardgames in the

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

laundry was left outside our room in the hallway

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

welcomed to a list of things we could not do upon checking in, including the ridicolous hours for kids in the

easy parking