laundry from previous guests left in our room

wifi could have been a bit better but to be honest i enjoyed being a bit less connected for just a

the included breakfast had great choices and really delicious

we weren t sure if we should enter or go to the newer building a few steps over the parking area

ornaments pictures and bits and pieces everywhere and the hotel is spotless, plenty of parking also

laundry left in hallway both days

good location, easy to find. plenty of car parking. nice clean room and food very good.

lovely vegan cooked breakfast included

breakfast

great, rooms clean, no issues with wifi, easy parking staff friendly polite and

we loved the warm swimming pool, the warm, fresh scones with our champagne cream tea on his birthday, (which

we very much enjoyed using the spa facilities especially the hydrotherapy pool and the steam room

room service food could have been a lot more interesting and lack of cleanliness in coffee maker (

spa is amazing and so are the treatments

very limited bar and lounge space inside the hotel.

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

don't belly ache), breakfast was very nice, location was stunning plenty of excellent walks easy access to bath

this room had a spa bath but it didn't work

good choice at breakfast in lovely surroundings

room upgrade paid for but; broken spa bath shower head of the fixed above head height type on a wall and was

hate giving bad comments however the gym is a joke

parking was easy,room & staff were so nice . excellent food & drink

room service little slow and a bit chaotic when ordering as it seemed there was lack of staff so

parking is plentiful in a city like bath

even showing us to out accommodation block and advising of the hotel facilities, breakfast times, gym etc along

bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

where glad that cindy sorted out a place for our breakfast in the bar all tables full up in the main area due

parking,staff,breakfast,rooms,

and secure parking good location welcomed by reception quick and easy check in room spacious and warm great

weekend, had the valentines menu which was superb, but was in the same dining room as young kids

t eat in the main restaurant as nothing appealed and it was too expensive for a relaxed meal with kids

when i asked at check in about room service options, the answer was hmm, not sure, you ll have to check

5hrs for room service, the staff brought us a free bottle of wine to go alongside our meal

wonderful place with fantastic heated outdoor pool, great time had with two young kids!

golf course def will get some play next trip

(private parking at location)

a special mention must go to the bar staff - brilliant

they even lit the fireplace

food was outstanding and the 'gin' bar was a real experience

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

children s pool hours and strict policy on not letting kids into jacuzzi

didnt like the spa shutting at 9pm, i wanted to stay there till 10pm

of kids jumping into the pool, not very relaxing and no staff supervision of this

comfortable and the staff are very helpful, close to the spa and town center

the wifi is free but wouldn't work

beach bar was fun

our pet made very welcome

no atmosphere in bar area would be better with music playing to invite you to use hotel bar.

one of us has difficult dietary issues and the kitchen went out of their way to

called prior to check-in to double check on room service and we were told room service was chargeable at 5

the spa was extremely relaxing and top service

well stocked pantry and bar, a range of room service available

lovely bathroom and the kitchen larder was a great touch.

the bar & restaurant is quite expensive so went into town for food.

no room service either

wifi didn t work in our room and adding 20 per day to park seems a bit mean when the hotel is

great location within 5 mins walk of putney bridge so very central and parking was also available

hotel has gardens, could eat outside and has parking on site

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

comfortable bed - delicious breakfast - great location - lovely decor - great wifi - good room

wifi charge of 12

the town center, carpark affordable, family of 4, room wasn't ready but offered cookies for the kids while

room service was ok but could have been better- our tea and milk didn t get replenished one day

we enjoyed a good breakfast

the highlights for us was the location (really central) and the brilliant gym in the basement

it was our special anniversary and they very kindly offered us a complimentary upgrade and late check out for

the tv didn t really work so we couldn t access room service menu or chromecast

the bar prices!!

whilst we didn t use the bar or breakfast it looked great and i d happily come back

room service was terrible, food ordered very shoddy

the room was beautiful and extremely comfortable, equipped with a luxury spa bath and waterfall shower

location, room, particularly bathroom with spa bath and lovely products

- nice room - great toiletries from natural spa factory (bath) - central & easy access to the city and the train

room was large, staff were wonderful. bar and dining exceptional. car valet service fantastic.

wifi was so-so

about 15-minute walk to bath spa station

so much character in the whole place & 24/7 room service for those coming in late from their travels

the bar and lounges as well as the garden areas are superb and we

our friend was ill while we were away reception staff and laundry ladies were

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

laundry is expensive to get done for weary long term travellers arriving here after many other

it is immediately across the street from the bath spa train station, and within one-quarter mile of

unable to get a snack/ sandwich in the evening no room service.

spa pool an added bonus

that started from first contact with reception staff, continued with the lovely bedroom and the bar snacks in

parking was easy with the hotel's permit, our room was large and very comfortable, the honesty bar in the lounge

wifi in my room on the top floor did not work

s was really quirky and unique inside , with some lovely touches , such as the hot tub which the kids loved,

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

wifi was reliable but it s one of those where you need to input your name, email etc

they also keep your luggage for late check out/early check in giving you more time to spend in the city without

introduction online says it's a five minute walk away from bath spa rail station, but it actually takes 10

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

great breakfast

staff were very very attentive. pool and spa was amazing.

superb air conditioning in room, free bar with biscuits, beer, water & coca cola, excellent wifi, lovely

was very comfy, bedroom and bathroom were a great size, also enjoyed using the spa and the hotel bar had very

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

the spa at the hotel is amazing, central location, close to everything

the room service arrangements

excellent fast room service. delicious menu and top quality.

perfect for families with young kids

was a small one, poor acces to toilet and shower and we had a view of the bins and bags of dirty laundry

dirty room laundry strewn around corridor including thrown over a red fire

in the laundry room at 6am in the morning -3 degrees outside

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

laundry facilities were no longer available

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

the spa was lovely, just wish that we'd picked up that there is a gym as well as a pool there

breakfast was also a highlight

amazing spa and facilities and a great breakfast

laundry was expensive.

breakfast was delicious

tip come down for breakfast at 8 o'clock

location fantastic gym w see lol equipment new and quality

great location and accommodation. friendly staff and a great gym.

food brilliant, friendly, wonderful location, brilliant breakfast (esp the dogs sausages!)

only issue was wifi in the room.

was very very hot which wasn t great for kids washing hands

has a gym and a gorgeous garden

we paid for spa treatments in our room and had, dined in the restaurant with was excellent and used the pool

its spacious areas and comfortable seating arrangements combined with light and airy swimming pool

chose this hotel because it was pet friendly, close to our family and the location was perfect

sorted out early check in

swimming pool and gym were great

staff are very nice and helpful. evening food is good. excellent wifi.

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

laundry was left outside our room in the hallway

welcomed to a list of things we could not do upon checking in, including the ridicolous hours for kids in the

room service was really good and very quick to arrive to the room

no wifi in room and advertised on booking

the drive and parking may need resurfacing soon but overall an excellent stay.

the decor was dated, carpets stained and no fridge

only thing lacking for us was a cosy bar area if you just wanted a drink.

to sign in to the wifi, no satellite channels on tv as described in the room info

room was excellent, spa was a nice size and not too busy at all

peaceful location and grounds, friendly staff, good food (breakfast at olio, room service lunch and dinner at

very quiet, good parking

the spa was everything you need to wind down and the staff were extremely professional and made me feel

tub suite room 18 absolutely amazing private garden with hot tub then gate straight out to heated pool and spa

no room service menu in room or do not disturb signs or internal room lock.

there was no room service menu in the room and when i phoned to order some, i got the distinct impression that

we didn't like the food that we had as room service, it was such poor quality

room service was bought to us on any request promptly, and the breakfasts were delicious

also, has to be said that the room service options are always lacking here

could be a few more parking spaces - gets busy because of the golf course and functions

excellent leisure facilities, very challenging golf course and super driving range and practice areas

food in the restaurant (no the cheapest, but what we ate could not be faulted) good selection for breakfast

also nice healthcenter with indoor pool

the hotel has great spa facilities and a good restaurant, bar and brasserie

breakfast was fantastic

nice and close to bath spa uni for dropping off

breakfast was delicious

one minor gripe; the bar closes early on sundays, which, in all fairness, we were told when we booked, but on

wifi was weak in our room, not important for us but maybe for some