in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

spa was very pleasant (too bad the sauna wasn't working, but the hammam, bubble bath and swimming pool were)

you couldn't order from the taster menu on the evenings we were there so we ordered off the bar menu the 2 out

standard rooms are a bit basic, should have smart tv and better wifi

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

the spa at the hotel is amazing, central location, close to everything

could here a bit of noise outside (traffic & kids partying in the evening) but nothing to horrendous

the mud and steam experience in the spa was also

location, pet friendly

room service was great throughout and we really loved the suite

about 15-minute walk to bath spa station

wifi for some reason could not connect with the external international vpn, which made the remote

little in the restaurant, room service and breakfast menus for vegetarians

our room was tiny. but the room we got for our kids was great.

really, the bar was not open but there are plenty of places right outside if you want to have a drink

s was really quirky and unique inside , with some lovely touches , such as the hot tub which the kids loved,

wifi was basically inexistent - 0

the spa pool!

that started from first contact with reception staff, continued with the lovely bedroom and the bar snacks in

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

wifi can be a bit intermittent

lovely check in. late check out 11am.

staff as disabled wheelchair user friendly bethan helped me with emails when i could not get a wifi signal but

laundry was expensive.

comfy stay helpful staff good breakfast accommodated leaving our luggage

location was great great wifi

liked the closeness to bath spa, and to the spa facilities themselves

decaff coffee in room, or at breakfast, so annoying, its every where we go, even on flights

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

there was a cafe on site , early check in was available and location key

- woken late at night/ very early morning by vibrations coming from the gym located on the first floor

so when i added cheers for beers and pet stay options to my stay, the system didn t automatically show this

the breakfast is good the wifi is reasonably responsive expensive

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

wifi (at 2nd floor) was not that good

the hotel did not inform that there's a gym on the website so i did not bring my gym clothes

gym was a bit small and there was a rude man in there grunting and throwing weights on the floor

breakfast delicious

we were in the first floor and the people above us seemed to jump a lot (possibly young kids)

a reduction in the price of parking. 20 a night was steep after hotel fees.

breakfast the room was lovely bed linen was fantastic.

we had a fantastic stay. the staff were warm and welcoming, and the breakfast was excellent.

excellent breakfast too

the bar and it's staff were so friendly we could have stayed there all night

beautiful, quirky artwork and the bar is lovely with some really lovely touches to decor

wifi spotty

however we were going to the spa so not planning to spend any length of time in the rooms

weak or no wifi signal

also the wifi didn t work the whole time, the tv kept working then not working

room which was stunning, lovely clean double bed, bathroom was immaculate, complimentary wifi and snacks even

wifi in our room didn t work at all

was small, neither of our phones could pick up the wifi and reception could not do anything, the lighting was

the rugs and sofas could do with a deep clean and there were a lot of cobwebs on lights and the fireplace,

lovely breakfast

staff, unique rabbit warren of high end boutique eccentricity, really close to station and spa and all the other

we ordered a toastie on room service

the bar for dinner and breakfast was really great

loved the hotel interior and the room - very chic. great breakfast, bar and location too.

laundry was left outside our room in the hallway

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

thought we would be eating in a relaxed bar atmosphere with a menu to suit

had a cream tea at the hotel which was very nice but we didn't eat any meals there other than a room service

our friend was ill while we were away reception staff and laundry ladies were

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

laundry is expensive to get done for weary long term travellers arriving here after many other

wifi is not really good

the wifi signal was weak at times

no room service , got charged 10 parking

the new terrace bar was a lovely place for a sundowner after a busy day, very comfortable and with blankets

shower was pretty small in our room, there was no room service (ie room was not tidied during the

breakfast was lovely staff was lovely made you feel like being at home the shower was lovely bed

my room was not cleaned one of the nights and when the wifi was a bit unstable.

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

pool and facilities were great. architecture and design of the hotel is very beautiful.

free wifi

its a beautiful property with lovely spacious rooms and a wonderful spa and gym.

there is no spa or swimming pool at the hotel

if it had a spa it would be perfect! a long walk into town.

breakfast was very good

milk and cookies for kids - great touch

only thing they could improve is the gym

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

there very strong wifi service as well

room upgrade paid for but; broken spa bath shower head of the fixed above head height type on a wall and was

no toiletries, no air condition, no room service.

free wifi

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

dirty room laundry strewn around corridor including thrown over a red fire

in the laundry room at 6am in the morning -3 degrees outside

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

laundry facilities were no longer available

didn't work nor did the wifi

breakfast was delicious

location also perfect for visiting bath spa uni

the parking is free and of a good size, there is also a big garden with a jungle gym for the kids and

the wifi didn't work at all which was frustrating and there was no-one around to get help after 10pm -

room was relaxing, room service was great and the drinks and treats to help yourself was lovely

tub with the room was perfect, just what is needed for a relaxing break away from the stress of kids/work etc

very quiet, good parking

time food in the bar area hadn't enough variety, it resembled the room menu

very helpful with our pet dog

no room service menu

no late room service so take some munchies if you are night owls!

the room was spacious and very quiet. very clean friendly staff good room service

we didn't like the food that we had as room service, it was such poor quality

room service was bought to us on any request promptly, and the breakfasts were delicious

happy with this stay, easy check in, great breakfast to order and lovely staff with great parking right out the

the room was great, the breakfast was great and the bar was great

parking onsite was so useful

was visiting bath spa uni with daughter, so handy location just being 10 minute drive away

friendly staff and parking. great breakfast too.

bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

parking is perfect

parking area was easy to access

lovely building, super friendly staff, clean and comfortable room with free wifi and a bath

place is beautiful, the service and attitude of the staff impeccable, the spa and gym facilities great

we very much enjoyed using the spa facilities especially the hydrotherapy pool and the steam room

breakfast procedure needs to be improved

the swimming pool is long and perfect for a proper swim in the morning

kitchen and treatment

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

bar specialises in cider so not one for real ale fans

wifi was very

people freindly even in thepubic bar i would stay here againbisnessbisness

wifi was very unstable and kept cutting out

the pool was gorgeous and a lovely temperature

bonus to have a swimming pool and little gym upstairs

kids loved exploring the gardens, and finding hidden animal sculptures

were under the impression that there would be an in-house spa treatment facility

nice stay, kids loved the pool and the adjoining rooms (12 and 12a) worked perfectly for a family of four with

laundry from previous guests left in our room

bar is expensive, but theirs a pub up the road

bloody good breakfast, nice people serving us.

breakfast was outstanding. the bed was very comfy.

wifi could have been a bit better but to be honest i enjoyed being a bit less connected for just a

it's great for a short one night stay to visit family, it's pet friendly

there was plenty of parking space

staff were very friendly and attentive to our and our pet's needs

wifi kept dropping occasionally but that might have been the weather because it seemed to affect

room, countryside setting, friendly staff, very comfortable bed, nice shower gel, pet friendly, comfy seating

laundry left in hallway both days

parking was ample and convenient

breakfast was not a great experience, left under heat lamps, scrambled egg was congealed, sausages

also my room did not have any wifi signal

all the staff we encountered were very friendly and helpful, right from our first check in to the bar and

the location and that you had ev chargers in the car park

wifi was easy to join, however the internet connection on apple iphone & ipads was problematic

wifi reception throughout hotel is poor. at its best in reception.

and clean feel, quiet rooms, on-site gym

staff, good food and bar service, lovely gardens and view of golf course

beautiful, historic decor with tons of places to relax on the ground floor incl roaring fireplaces and a pool

the bar staff could have been more attentive.

food was outstanding and the 'gin' bar was a real experience

very pet friendly and a beautiful, relaxing atmosphere

would benefit from a gym/pool.