music was a little mundane in the bar later in the evening and as previously mentioned the pool would be a real

was overlooking the golf field

lack of pool and spa pool very weak. needs stronger jets

it had no room service which i was surprised as it wasnt that cheap

free on-site parking

breakfast was served downstairs but there was a mention of being able to eat in your room

brilliant bar and restraunt

poor wifi, so couldn't watch netflix

really friendly staff and excellent breakfast

breakfast was well cooked fresh food as was dinner

friendly staff location relaxing pool and spa area! cool interior delicious food

kle deep shower) and clearly been that way for some time - breakfast was extra, and quality on room service was

went for a room with a spa pool

amazing customer service - above and beyond! also, very pet friendly

bath tub, perfect spa facilities included in the price, very nice bar and delicious breakfast

lovely location, nice room and the staff were helpful snd friendly. breakfast was great.

dropped out, room reorganisation was needed prior to visit and we had different dietary needs for breakfast

one minor gripe; the bar closes early on sundays, which, in all fairness, we were told when we booked, but on

told about registering my car upon arriving so got home to parking ticket but was cancelled by the staff

breakfast excellent although if i was staying more than one night i wouldn't choose 'full english'

dirty room laundry strewn around corridor including thrown over a red fire

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

laundry facilities were no longer available

in the laundry room at 6am in the morning -3 degrees outside

laundry was expensive.

we also had cocktails (which were amazing) & bar food on one of the nights

hotel was spacious all staff were friendly it was good that the bar is open 24/7 another great idea was having

the gym was well equiped and open 24hrs which was amazing

a wonderful breakfast and even a little bar in the lobby made for a very comfortable stay

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

our friend was ill while we were away reception staff and laundry ladies were

laundry is expensive to get done for weary long term travellers arriving here after many other

ideally situated as opposite bath spa station & close to roman baths, shops, cafes, cinema & restaurants

wifi was poor and no parking available

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

for the price i was paying, 250 a night, breakfast could have been included, and also decent wifi

was very comfy, bedroom and bathroom were a great size, also enjoyed using the spa and the hotel bar had very

central location, great room, thermal bath spa, delicious breakfast.

the spa and pool were really lovely

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

i believe it happened due to us purchasing a late check out when we checked in and that may not have been

location and staff where exceptional allowed us an early check in

but have everything you might need for an overnight stay, including a great shower and decent wifi

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

nothing - our stay was perfect. we hope to revisit once the spa is ready!

needed to use the wifi for a meeting at 12

the room service was quick and impeccable

from the helpful concierge parking to the early check in and so central location

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

laundry was left outside our room in the hallway

pool didn't have it's jacuzzi working properly and body lotion and large towels run out otherwise

beautiful grounds and house. the spa facilities are beautiful.

was chaotic - staffed by school kids who hadn t a clue

it was our special anniversary and they very kindly offered us a complimentary upgrade and late check out for

we enjoyed a good breakfast

was excellent the room was quite noisy as we are next to the gym with constant people walking

gym was very limited but this is due to space however gym group us round the corner for people who

the bar area could be upgraded

free wifi

lovely addition of cupcakes and 2x free drinks at the bar as a treat for my partners birthday.

we had drinks and a cheeseboard in the bar in the evening which were exquisite

beautiful, quirky artwork and the bar is lovely with some really lovely touches to decor

honesty bar was a great idea

s was really quirky and unique inside , with some lovely touches , such as the hot tub which the kids loved,

wifi was basically inexistent - 0

wifi was terrible

we really liked the honesty bar and the use of the hot tub for 7

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

amazing spa and facilities and a great breakfast

room was lovely, room service and staff were excellent and the facilities were brilliant

the spa was lovely, just wish that we'd picked up that there is a gym as well as a pool there

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

breakfast was cold and we arrived 50 minutes after start time

breakfast was lovely

did not realise was pet friendly hotel.

so when i added cheers for beers and pet stay options to my stay, the system didn t automatically show this

no coffee facilities in the room but room service just a call away.

wifi was very intermittent.

minor issue is the absence of a minibar in the rooms, which is helpful when travelling with kids

the room above had kids in the room and having kids running around on floor boards of an old building at midnight

our room was tiny. but the room we got for our kids was great.

wifi didn t work in our

fantastic breakfast. room was so clean amd comfortable. great location.

breakfast was lovely staff was lovely made you feel like being at home the shower was lovely bed

great location, beautiful rooms and a nice breakfast

location of hotel superb - easy to get in to the centre of bath, and easy access to bath spa station

tough to fault - not much availability for spa appointments and the bar closed a little early for us

the rugs and sofas could do with a deep clean and there were a lot of cobwebs on lights and the fireplace,

no special attention to travelling with kids, the website mentions otherwise

s located on one of these fashionably famous bath crescents, so don t expect cooking counters, kitchen taps

wifi in our room didn t work at all

we were in the first floor and the people above us seemed to jump a lot (possibly young kids)

was fabulous, location perfect for visiting the town ,shopping or the spa and the hotel itself nicely

wifi wasn t great, it kept dropping out - that needs some work

a reduction in the price of parking. 20 a night was steep after hotel fees.

the bar & restaurant is quite expensive so went into town for food.

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

sat in bar ordering food

pet friendly

poor wifi

friendly staff and parking. great breakfast too.

full english breakfast was really really tasty, even the hash brown and tomatoes, which are normally bland in

the wifi was good

parking on site and wifi was ok

like the bar to be open past 8ish i didn't end up having a drink here for that reason but this would never

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

people freindly even in thepubic bar i would stay here againbisnessbisness

the wifi did not work in my room.

was excellent especially the hot roast potatoes on the bar

noisy next to the road, wifi was quite weak

a spa would be good, and the gym is a little small, but perfectly functional

milk and cookies for kids - great touch

breakfast was very good

spacious room, great food from the bar - room service.

loic in the bar was a pleasure to meet and looked after us with excellent service and drinks

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

that you needed to pay for wifi. this is not stated on booking.com

room upgrade paid for but; broken spa bath shower head of the fixed above head height type on a wall and was

the spa bath was out of order, but even if working we wouldn't have used it as the all looked rather

had a great stay here, beautiful surroundings, the breakfast was delicious and we had alovely room with everything

pool was fabulous, the staff were lovely and very helpful

wifi inconsistent

gym was so hot and airless, even first thing. could do with a fan!

a bit of a nuisance and it would be helpful to have more toilet roll, particularly as we had 2 kids with us

pool was lovely but when we went to use it, there was swimming lessons going on for kids

poor wifi. location not as advertised.

to sign in to the wifi, no satellite channels on tv as described in the room info

room service too expensive just the main menu

some bottled water in the room or some snacks available in the bar but even that was nothing to worry

were genuinely friendly and attentive, definitely pet-welcoming

bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

i didn t like the prepayment of 10 just incase you use room service or the main bar.

only stayed 1 night for a golf function

where glad that cindy sorted out a place for our breakfast in the bar all tables full up in the main area due

no late room service so take some munchies if you are night owls!

room service food was odd

the room was spacious and very quiet. very clean friendly staff good room service

the reception to get information on room service and restaurant reservations was problematic

also, has to be said that the room service options are always lacking here