laundry left in hallway both days

the tv in the room had access to movies and the wifi was good

the room was comfortable and the breakfast superb

parking room beautiful hotel beautiful building very quiet had a very good night sleep loads of

muddy car parking

parking

the grounds are great for walks and there is a gym

great gym

in fact we almost didn't book because of the relationship with the golf club, half expecting it to be overrun

very pet friendly and a beautiful, relaxing atmosphere

no room service, pool closed, masks

restaurant and bar were very nice.

ultra comfy super king bed and pillow, pet friendly ( 10 surcharge) dedicated parking

chose this hotel because it was pet friendly, close to our family and the location was perfect

pet friendly, surprised by how big the rooms are

laundry from previous guests left in our room

the food was just superb we enjoyed both dinner and breakfast a lot

excellent value as it included dinner and breakfast which was delicious.

to top it off we actually met the man himself even though it was only to ask where the bar was

wifi on off

gym ac too cold

to find beds beside the pool

amazing spa hotel looks beautiful from all angles super dog friendly great food including lots of breakfast

for the price we paid most facilities were shut, rooms were not properly set, cobwebs, barely any wifi, non

our second night when opening the window to try to cool the room, we spent the night listening to kitchen

hotel advertises it is pet friendly, we were allowed in the bar area but told only until it became busy, as my

room service

all of it really excellent pool grounds were well kept the building itself was a picture

pool

the heated outside pool and grounds were great for the kids.

bathroom is amazing. lovely lady at reception checked me in. room service was quick to arrive.

more things for the kids to do away from the pool

more things for the kids to do away from the pool

staff extremely helpful both in the hotel and the excellent golf course and club

we had a few challenges with the ev charger disconnecting on multiple occasions

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

very friendly and kind staff. breakfast and scenery is beautiful.

good choice at breakfast in lovely surroundings

that you needed to pay for wifi. this is not stated on booking.com

view from the breakfast room& garden exceptional& room service perfect

small gym.

room was spacious, had everything i needed, comfortable bed, proper desk, good wifi, tv, shower, etc

only thing they could improve is the gym

huge bed, really well equipped (tea/coffee making facilities, fridge, safe, desk, armchairs, tv, wifi,

stay, the gym is pretty basic, all new kit but very minimal

there were laundry bags at the exit to the building which could be a fire risk

bags and bags of laundry met us as we went to our

excellent to have ev charging

nothing really we did not like but an ev charge point would be brilliant

comfy bar and friendly service

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

free wifi

not recommended to use when kids are around as they tend not to follow rules and do a lot of jumping and

would be the bottle bins being emptied before 6am but i was happy for the wake up call to grab a gym session

wifi at the hotel caused a bit of a problem, rooms are very small

is a squeeze and tight when full had to ask at breakfast for a knife for our toast, not on plate already with

absolutely stunning quirky hotel fabulous breakfast and the ding area beautiful

everything rooms stairs character sun room breakfast room

was a bit confusing when it came to pets

) and very good wifi

the spa was extremely relaxing and top service

was small, neither of our phones could pick up the wifi and reception could not do anything, the lighting was

i also love the fact that it is pet friendly too(good to know for future reference:-)

called prior to check-in to double check on room service and we were told room service was chargeable at 5

extremely pet friendly, welcoming staff, an excellent breakfast and close to the centre.

breakfast did have to be pre-ordered the night before but was cooked fresh when we arrived at our

was fabulous, location perfect for visiting the town ,shopping or the spa and the hotel itself nicely

quirky and cozy - great location - friendly staff - nice breakfast

the location also has onsite parking

one of the staff members also kindly logged the tv into the correct wifi network for us to watch netflix

wifi was very intermittent.

room service was excellent

room service was great throughout and we really loved the suite

they advised me how to get to the spa and were generally very polite and

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

the garlic bread was a kids cheese and tomato pizza pasta overcooked and not very

me wife and kids all struggled to sleep with it

there was a cafe on site , early check in was available and location key

50am noise from running machine in the very early hours of the morning noisy music from the gym

the property also includes a swimming pool and a small gym

fab golf course nearby

breakfast was lovely and would highly recommend staying here

nice room, excellent gin bar and food.

the surroundings are beautiful and the kids loved to play in the gardens and swim in the pool

position, staff, decor, breakfast.

only room service (food) smell in the corridor

wifi was awkward to get connected

we enjoyed a good breakfast

location is perfect, hotel is new, and clean, comfy, etc. bar and food excellent :)

the staff were amazing, room service was fast and tasty

there is a dog bed in the room, if someone has allergic issues, you d better choose a pet-free room

lai served us at the hotel bar and again another lovely and friendly member of staff

- nice room - great toiletries from natural spa factory (bath) - central & easy access to the city and the train

wifi spotty

some stains on bed family room didn't have bathtub so not so easy for little kids

honesty bar was a great idea

spa pool an added bonus

location - hotel just a 10-min walk from bath spa train station and located at bath city centre, so very close

bath spa train station is around ten minutes walk

laundry is expensive to get done for weary long term travellers arriving here after many other

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

our friend was ill while we were away reception staff and laundry ladies were

breakfast was nice, kids loved it, very convenient location.

wifi was bad.

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

no mini bar in room shower water pressure could have been better

service was too late or forgotten each night which made putting the kids to bed more difficult

i enjoyed room service as a treat on my first day and it was lovely

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

could here a bit of noise outside (traffic & kids partying in the evening) but nothing to horrendous

wifi was pants. my ping would go from 32 to 1,900

i would highly recommend using the hotel's restaurant and bar

minor points also were not having a room service menu in the room nor any instructions for the air conditioning

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

introduction online says it's a five minute walk away from bath spa rail station, but it actually takes 10

stayed for 2 nights last month and will be staying again in a few weeks as easy walk to the bath spa and all

comes with lovely flat screen tv very clean with a coffee machine checked in at 14:30 (early check in since we

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

the hotel did not inform that there's a gym on the website so i did not bring my gym clothes

to covid, we had no access to alot of facilities like the restaurant and also no room service which is a pain

the facilities inside were fantastic as well- the pool/sauna room for a quick visit is recommended

that you get limited access to the pool.

laundry was expensive.

decaff coffee in room, or at breakfast, so annoying, its every where we go, even on flights

wifi was dreadful.

hotel was spacious all staff were friendly it was good that the bar is open 24/7 another great idea was having

excellent bed, pillows, large tv, wifi, shower and air conditioning

far too cramped, especially considering we had arranged for a pet to stay

restaurant and bar prices

nice size room with nearby parking so easy for bringing luggage in and out

easy parking

wifi was fine

room service food was odd

also no room service available when we arrived (8

we didn't like the food that we had as room service, it was such poor quality

there was no room service menu in the room and when i phoned to order some, i got the distinct impression that

also, has to be said that the room service options are always lacking here

dirty room laundry strewn around corridor including thrown over a red fire

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

staff very friendly and helpful, excellent laundry service

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

laundry facilities were no longer available

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

laundry was left outside our room in the hallway

we ate outside on the terrace each night which works really well with kids

the staff were so very pleasant and helpful from parking the car on arrival to