bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

good wifi and great grounds - easy to get to bath and wells (and frome)

comfy bar and friendly service

parking,staff,breakfast,rooms,

was very very hot which wasn’t great for kids washing hands

nice stay, kids loved the pool and the adjoining rooms (12 and 12a) worked perfectly for a family of four with

pool is a fantastic addition to the already lovely location, the bed was huge and soooo comfy

gin bar and bar keepers and staff,cosy corners

were under the impression that there would be an in-house spa treatment facility

were lovely, food was great, especially dinner, parking good, accommodation clean and comfortable

there was plenty of parking space

good grounds to walk around in with pet ability to dine outside

the decor was dated, carpets stained and no fridge

25 pet fee seemed a bit excessive

staff very friendly and helpful, excellent laundry service

was a small one, poor acces to toilet and shower and we had a view of the bins and bags of dirty laundry

laundry facilities were no longer available

in the laundry room at 6am in the morning -3 degrees outside

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

private garden with hot tub then gate straight out to heated pool and spa we had room service breakfast we had

good wifi

room was relaxing, room service was great and the drinks and treats to help yourself was lovely

room was excellent, spa was a nice size and not too busy at all

they prebooked a session in the spa and evening dinner

our room was right next door to the workers' room and laundry

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

we really appreciated the effort of your deputy manager at dinner, helen at reception, and the room service

food and fireplace

the spa is down below, along with the gym

what are the meal times, how to operate the tv, where to find an extra blanket, how to get any laundry done

they don't offer room service

the spa bath was out of order, but even if working we wouldn't have used it as the all looked rather

spa bath wouldn't work and was falling to pieces

that you needed to pay for wifi. this is not stated on booking.com

to small for double ,no room to put luggage,shower broken but was repaired,no room service at all for the price

comfortable and the staff are very helpful, close to the spa and town center

staff really friendly and helpful, wifi ok, breakfast really good and served promptly

no room service option at the moment

we had breakfast ordered as room service, it arrived on time every morning and was delicious

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

laundry is expensive to get done for weary long term travellers arriving here after many other

our friend was ill while we were away reception staff and laundry ladies were

fab location very near to city centre/our concert venue & bath spa train station (partner has had 2 strokes so

wifi very poor

wifi could have been better, overall mobile network of city is quite bad my wife had vodafone, i

the tv didn t really work so we couldn t access room service menu or chromecast

lovely breakfast

it was our special anniversary and they very kindly offered us a complimentary upgrade and late check out for

is such a convenient location, right between bath spa train station and bath abbey the property is clean quiet

location, room, particularly bathroom with spa bath and lovely products

very helpful reception staff, sorting out an early check in.

art bar is an amazing looking area, comfortable and bar staff were lovely

room service was terrible, food ordered very shoddy

- nice room - great toiletries from natural spa factory (bath) - central & easy access to the city and the train

pre booked luggage pickup and it was cancelled, we prebooked a kids yoto player in the room and one was not

teepee for kids, nice big bath. 4 poster bed. free snacks on tap!

we were not spoke to about what the hotel had to offer, bar, spa, room service, larder provisions, pillow menu

room we had no 29 was very close to the kitchen so was noisy and for a price of 789 for 2 nights it really

are room it was amazing they set the rose petals out amazingly and greeted use with big smiles

a spa would have been the icing on the cake.

breakfast was a nice start to the day

the seating area in the conservatory bar was a little cold.

at the bar we had a sandwich

the room, restaurant and bar all excellent

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

particularly the bar man s chris and concierge tony, thank you ud83dude0a we will definitely be back

bit noisy in our room 216 having a scheduled pool time

we were very happy to use the gym every day and enjoyed the thermal spa on two occasions

it is, when can you use complimentary spa/ do you need towels/bathrobes, do you change there, and wifi password

hotel has gardens, could eat outside and has parking on site

was fabulous, location perfect for visiting the town ,shopping or the spa and the hotel itself nicely

room service for dinner and drinks, long hot baths, comforting robes and slippers and the most

the bar had little atmosphere.

excellent breakfast too

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

it is a shame the hotel does not have a small spa or beauty salon

room service was ok but could have been better- our tea and milk didn t get replenished one day

room service was quick and easy to order

info misleading about cost of parking no info at booking re having to pay for wifi

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

wifi was reliable but it s one of those where you need to input your name, email etc

wifi was a bit slow.

staff as disabled wheelchair user friendly bethan helped me with emails when i could not get a wifi signal but

laundry was expensive.

location fantastic gym w see lol equipment new and quality

special shout out to tom behind the bar, went above and beyond on drinks recommendations while at the bar and

comfy stay helpful staff good breakfast accommodated leaving our luggage

nice big bar area

wifi was a bit hit and miss and blackout blinds/curtains would be good.

bath spa train station is around ten minutes walk

s was really quirky and unique inside , with some lovely touches , such as the hot tub which the kids loved,

location - hotel just a 10-min walk from bath spa train station and located at bath city centre, so very close

spa pool an added bonus

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

get the free wifi but apart from that absolutely loved the stay, room was beautiful with a lot of character and

excellent fast room service. delicious menu and top quality.

the room service arrangements

the dining room service was inconsistent and chaotic

rooms kept impeccably clean with daily room service

no coffee facilities in the room but room service just a call away.

the room above had kids in the room and having kids running around on floor boards of an old building at midnight

one of the staff members also kindly logged the tv into the correct wifi network for us to watch netflix

the wifi was quite slow, but honestly, why spend the time away on your phone anyway?

was informed by waiter, after having enquired, that kitchen had run out of both (they told us they had not run

the pool, the staff and the vibe

you're hearing is sensitive then careful if booked into a room in the main house near the kitchen extractor fan

food was not really good, on arrival we have been told that the kitchen is broken or not open yet so the hotel

weekend, had the valentines menu which was superb, but was in the same dining room as young kids

laundry from previous guests left in our room

wifi wasn t working and phone signal isn t sufficient to tether a laptop to and work

breakfast was outstanding. the bed was very comfy.

damage done by a pet to the bathroom door case

ornaments pictures and bits and pieces everywhere and the hotel is spotless, plenty of parking also

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

no wifi in my room at the top of the building. limited tv channels.

additionally, the food ( both breakfast and the restaurant) was just magnificent

service was too late or forgotten each night which made putting the kids to bed more difficult

laundry left in hallway both days

'feel' & location, charming & helpful staff, great food, not having to drive in the evening/free parking,

wifi was excellent

the room was comfortable and the breakfast superb

wifi worked

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

laundry was left outside our room in the hallway

easy parking

the massage we received at the spa was very professional and thoughtfully used aromatherapy

spa is amazing and so are the treatments

we also had dinner and breakfast in the walled garden reataurant

spa hotel offers an exceptional retreat where culinary excellence, spacious and comfortable spa

for the price we paid most facilities were shut, rooms were not properly set, cobwebs, barely any wifi, non

staff, calm surroundings, excellent facial and spa facilities

location, lovely building, excellent breakfast and super friendly and helpful staff

the breakfast was very nice also after a few cocktails in the bar the night before

breakfast was 8:30 saturday

breakfast was served downstairs but there was a mention of being able to eat in your room

nice bar downstairs, overall felt a bit more fancy than your standard pub hotel but still a relaxed

the wifi didn't work at all which was frustrating and there was no-one around to get help after 10pm -

dog was welcome in the pub bar where food was served

parking as great had singer on the evening but in room which was close to bar couldnt hear him

times of manned facility ie bar and staff all gone by 2000hrs

location also perfect for visiting bath spa uni

ultra comfy super king bed and pillow, pet friendly ( 10 surcharge) dedicated parking

swimming pool, mini gym

room was spacious and clean, gym and pool were good

sorted out early check in

guest information said that food was available via room service until 8:00pm, i tried to order and got no response