everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

the tv didn t connect to the wifi so we couldn t watch netflix (that s complaining on a high level, i know

the main reason was the fact of being pet friendly

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

it does not have a bar but there are plenty near by

good fast wifi

no bar or leisure facility

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

great location. fabulous friendly staff. great bar & restaurant next door.

the bar is also great

lovely staff who gave us an early check in and fab restaurant/bar

very good wifi, airco and shower pressure

dry cleaning service despite it being listed on the in-room laundry information

the restaurant and bar were great, service and food outstanding

got an early check in and best room

front of house staff seemed a little inexperienced for such a high quality kitchen

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

mini bar was locked and no wifi, which they will leave you to find out yourself so by 20:00it will be impossible

pool not open

the breakfast was one of the best i’ve had, amazing value and great tasting

used the laundry service twice and both times we received our garments back already in the afternoon: this

wifi was good

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

the gym had good equipment

spa not operational

asked for laundry service and reception informed me to leave the plastic bag in my room

the wifi worked well

i had to work for a while and the wifi was good

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

easy to park with ev charging too

great large room and room service and location close to old city and guggenheim museum by walk.

and what i absolutely loved is the surprise kit for the kids

hotel front desk super helpful, and breakfast was wonderful

big clean rooms, convenient spot close to grand via and the old city, great wifi.

the gym was another great facility and a huge advantage of the hotel

was excellent , great choice probably the best we have had in awhile * staff were excellent * bar stayed open

location and two interconnecting rooms we wonderful for the kids

free wifi was mostly good but often dropped in the room but remained good in the lobby area

wifi was also excellent t and never failed us

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

staff was friendly and helpful i also liked that they had bar and place to eat

the location was excellent and the breakfast had a great variety of offerings

staff were all excellent, wifi some of the best i ve had in a hotel for a long time

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

noise at night from the bar near by

nothing else, no bar or food facility

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

the smile and attitude of the staff, reception, bar and housekeeping was impressive

the bar area a nice place to chill and have a drink

wifi average.

well situated to walk to guggenheim and old downtown, exceptional staff and room service

wifi wasnt working real well, also parking wasnt included

kids were not allowed to use indoor pool

loads of comfortable seating in the bar

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

room was comfortable with a great view of the river and delicious room service

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

haven t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food

the food is also great this time i order room service

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

proper wifi and air conditioning were great

wifi a bit intermittent but no real problem.

an excellent stay with young kids - highly recommended

check in late cleaning perfect late check out

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

the gym a very good size with decent equipment, ventilated clean and had a water cooler

my shirt got lost in the laundry

we loved the roof top bar with its fabulous view of the museum

excellent gym with very new equipment

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

have been greater, only one type of each tea bag etc (while there was a sign to order more via room service, if

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

the wifi did not work everywhere

niggle was lack of 24hr room service

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than

i tried to order their 24 hr room service (according to the menu) at 5pm and they said they didn't serve until

spa is extra charge and rather expensive. fitness room tiny.

no spa facilities, sauna steam room etc...

excellent breakfast. excellent staff members.

perfect location, welcome desk decoration, all day free catering, kids welcome kit

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

) it would have been even better if the hotel had a pool, but we picked it knowing there wasn t

special attention to the pet, with bed, water pots and food and toys

small gym. bus connection to the centre. delicious and versatile breakfast buffet.

location, the comfort of the room (with terrace), the bar with good drinks and food, the convenient parking,

lovely bar area

on one occasion we had room service, we didn t have to wait too long and it was delicious

wifi was fast and reliable

the swimming pool was cold.

the gym is outside of the hotel but included in the

location not great, expensive (but there was a conference on) and poor bar area

nice clean hotel with free usage of a really good gym down the road.

quality of the wifi is very bad.

not a proper bar to relax in. room looked a bit tired.

little effort appeared to be made to get the nightdress back from the laundry

the cocktail bar and hotel restaurant were great, and the azian restaurant, also on the hotel premises, was

great location with park and playground on the doorstep for kids

swiming pool and the sauna create good moments of relaxation, very good location, a lot of design details

gym, amazing breakfast (best hotel breakfast i ve ever had) and staff was extremely helpful

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

booked a pet friendly room and we were happy to see there was a bed and a toy for our cat

good location and a very clean hotel with a great breakfast.

spacious room and well equipped gym

no gym or pool etc.

wanted to get a spa treatment in the evening at 8 p

no gym or pool etc.

they even let me have late check out (subject to surcharge)

asking 10 eur extra for better quality wifi is exaggerated

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

of room service/food options close by

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

it was centrally located & pet friendly

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

there was no room service menu in the room and no wifi instructions

room service was fast and excellent

great attention for kids

there was no room service menu in the room and no wifi instructions

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

excellent. just loud music from bar opposite.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

wifi signal was weak in my room, one night i could not even connect

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

clean, neat, friendly staff, lovely bar area, excellent breakfast, easy shuttle to airport

the breakfast in the morning was exceptional

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

proximity to the airport. ease of parking. quiet. convenient. comfortable!

great breakfast and free parking place just in front of the hotel

temperature a little too high and a soap bar would be great in the bathroom

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

has a nice tapas bar to fill any of your needs during the day

basic bar area

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

the bar staff were helpful and we had an enjoyable evening meal

poor wifi,food in the restaurant expensive,a little bit far from center

great pool and outside bar area

the pool area was lovely with comfy area for dining outdoors

good parking

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

laundry bill was expensive

the charge 11 euros a night per pet. complete rip off.

the room i had at the end of the corridor/ building had very poor wifi/internet signal

no food or bar facilities, closed down

not as pet friendly as most other pet friendly hotels

swimming pool delightful

no minibar; pool ceiling a bit dilapidated

great to be able to bring dogs into bar and restaurant with you

helpful staff, lovely rooms, spotlessly clean, good food and wifi

nice pet friendly room with small outside terrace

there was no bar available within the premises.

there was no bar available in the hotel.

wifi doesn't work properly, i lost connection every 10 minutes

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

no restaurant or bar working in the evening inside the hotel

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

very limited room service menu , food obtained from outside the hotel

wifi was good and easy to access

safe, bar fridge and espresso maker with pods

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

delicious breakfast, excellent restaurant

the passing parade of people and pets adds colour to an already colourful location

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

place , very clean, nice location ( on the sea front ) good restaurant very friendly staff our pet was very

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

laundry comes next day and not as advised the same day

great spot, with parking available and pets allowable*

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

location, secure parking, room size, pet friendly

wifi, tv , cleaning every day and nice staff

very handy for bilbao ferry port. strong wifi. clean budget hotel.

the hotel has an underground car park (max headroom 1

good off road parking under the hotel

nice little bar and restaurant

good laundry service, efficient friendly staff

occasionally have bar tender stop by pool and ask guest if they need drink

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they

there was a charge for spa usage incorrectly applied to our room (this was quickly rectified by

the views from the terrace and pool are what make the hotel exceptional

breakfast was a small buffet but nice quality food

breakfast selection was very good

wifi in the room, no air conditioning nor fan (fine for winter, but for a 38oc day like today was

breakfast was good

the breakfast contained a very good selection that should suit all tastes

provided bowls and bed for our pet dog which we have not received anywhere else on our travels in spain

right across from one of the beaches. nice breakfast. great staff. wifi.

good breakfast , nice room ,great view

kind staff good wifi 7 mb download / 10 mb upload

the extra plus for the hotel being pet-friendly