the pool bar could have been open later my only criticism

two treadmills of the 3 were not working and gym was busy.

of my issues were fairly minor: the wifi was hard to connect to in my bedroom; the pools were all quite cool -

there is a possibility for early breakfast

24 hours gym and outdoor cross trainer

plenty entertainment and pools for kids. food lovely and lots of choice. rooms all renovated.

wifi very weak and slow, tv very old and volume very low couldn't hear the tv most of the

really liked the layout of the hotel, a pool on each side of hotel, several other separate sun bathing areas,

the staff dressed up the entire week and they had santa at the pool for the kids

the kids absolutely loved it

stayed one night, really enjoyed of the pool area and gym

kids swimming pool is well maintained

there is free on site parking and you can find free of charge street parking nearby

the pool was great (althouhh slightly cold)

, possibly fried bread sometimes at breakfast, would have liked to have been informed about upgrading my

great cross-fit and gym area..

buffet, we tried the dinner and breakfast, just the type of quantity, quality and variety that i appreciate

place, modern hotel with good facilities recently after renovation there is a gym and a small spa which allowed

at the restaurant and the pool bar you may encounter the best service ever - even with a mask on - you can see

wifi didn't function sometimes.

i also thought the bar and buffet prices were high

gym: 9

wifi connection is good throughout

everything! the staff were lovely, it was so clean, beautiful pool area, food was lovely.

the snack bar drinks options were fine but not extensive, a dedicated pool bar would be better

perfect breakfast, super buffet, nice hotel staff everywhere -recepcion, restaurant, pool, housekeeping-

was modern with a beautiful reception and pool area

spacious rooms, clever design and lighting , good breakfast buffet, amazing pool area & gym

breakfast was amazing

location, shuttle to beach and meloneras

loved the swim up pool in the junior suites. absolutely fantastic staff x

hotel with a set of houses and a common pool so kids could meet and play together

spa treatments were very

the breakfast was good

you should think about and for dinners the drinks to be free like in breakfasts and water should have to be

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

wifi is awful. could not connect tv to wifi/broadband and hdmi did not work.

location , bar , pool and jacuzzi

beautiful pool area and jacuzzi chillout zone too

breakfast was delicious, with a good variety of options to choose from

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

kevin sorted out with ease a late check out with a beaming smile

good location clean comfy bed good gym staff friendly

the only thing would be for more weight plates in the gym as not many other than 10 20 5

would be nice if the bar was open in the evening for a pre-dinner drink

laundry facilities on site

rooms were a little dated but clean and had small kitchen space

room and bar, kids pool warm with slides, beautiful bar with lovely staff

the kids pool. the kids play area. the buffet.

perfect balence between the activities for adults and children as well as the two different pool areas

selection of food, comfy beds, great kids and adults evening entertainment, very friendly staff

wifi was so-so, you had to find the right place, where you can get a good connection

was not acceptable had to eat out mostly ,very poor choice of food , no food to choose from for kids either ,

the warm pool was not that warm. should warm the kids pool more than the adults ud83dude05

* the swimming pools were quite cold, including the kids pool

breakfast and dinner had a good selection for everyone

and> adults only

breakfast was amazing, with a fabulous selection of hot and cold food

amazing breakfast

close to everything, adults only is the way to go aswell if you have no kids, very clean, room cleaned every

they have breakfast, lunch and dinner in the main restaurant buffet style but there are options for everyone

we were told that we would not be able to use the pool upon check out as our flight was in the late evening

and the best thing is the vines, sangria and beer always on tap so you don't need to wait at the bar

can forget it unless you want to watch someone dressed as a fish singing songs and dancing with kids

the breakfast was very good, the location is also very good

- door handle fell off laundry room, locking me inside

kids club was a big disappointment, we showed up for a 'craft hour' and the single young man staff

unfortunately due to covid the gym, spa, library, hairdresser and indoor kids club are closed

specially i like pool where kids under 16 are not allowed so you can enjoy peaceful moments

areas were easily accessible for families with buggies or small kids (lots of stairs to the reception/ street

rooms are very nice, spacious and wifi works well

breakfast, pool, design, location, spacious

swimming pool, beautiful view, wonderful choice of food, nice stuff

no kitchen towels, cloths, dish soap, or sponges are provided

liked the breakfast

pool area, pool bar restaurant bar, location close to bars, restaurants, shops, everything to

swimming pool and gym were also excellent facilities to avail of

breakfast was good with all you wanted and dinner exceptional

value for money accommodation, hotel neptuno is a very nice hotel and its adults only

great dinner and breakfast options. super friendful staff and ready to support any requirement

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

breakfast, lunch and dinner with a lot of variaty and in between you could order at the bar at the pool, like

clean, very nice view from the room, and a swimming pool is the best

good service at pool bar

there was no laundry/iron option

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

the facilities in the gym/spa were excellent.

loved the chill out area on the roof and happy to pay extra for the peace and quiet with no kids

breakfast is amazing, well organized staff and friendly , relaxed atmosphere

live evening music was packed so had to sit inside with competing bar music

gym equipment past its time. no treadmill.

the rooms are a good size, very good wifi, you can pretty much watch any programme of your choice, once your

particularly bar and reception staff

sea view, big variety for breakfast, friendly employees, cross a small street to access a lively boulevard with

there is a quite large pool, leafy garden with enough space for a feeling of privacy, friendly staff, very good

everything was great, from staff, to room, the outside pool, the bar, and the spa

bar and restaurant very good , lovely pool

guy that used the gym before us left sweat all over the bench - guy at desk didn't seem bothered - this was

pools and spa were so nice that they clearly competed with the beach of maspalomas

free street parking

wifi connection not totally stable and you need to re-login every single time

clean, modern, nice bathroom, very comfy bed, good wifi, very pleasant and friendly staff especially michael

the pool is also nice and with plenty of sunbeds available

i understood that some of the kitchenettes has it, some don t

the bungalows are spacious, comfortable and well equipped, and the pool area is beautiful and peaceful

2 level apartments with spacious kitchen and two bathrooms, also the facilities are great pool bar, sauna and

eakfast area) was clean and tidy, my apartment was lovely, clean and tidy, your staff were

it is convenient, the bungalows have everything you need to self-manage your stay (small kitchen, coffee machine

traveller would very easily make friends here facilities are great, rooftop sauna and amazing bar and staff the

the pool area with bar is great

no good wifi connexion

lady who serves at the pool bar is very lovely

we even had to pay 12 more euros per night for our pet and they had no detail for him, so why to pay 12 more

free wifi seemed strong throughout the hotel

good food quality for both breakfast and dinner

a room with a view of the ocean, and being able to walk from the pool to the beach

location right on the beach, fantastic ocean view, very good breakfast, nice pool area with two pools, spacious

there were free sunbeds always available next to the pool and hotel bar was more price convenient than the

gym room was quite small and limited. interior could have been updated - especially bathroom.

the location, staff, adults only, food, room was good but slightly smaller than i expected

the gym was very small and underequipped

hotel with clean facilities and a good buffet breakfast

lovely pool area with lots of sunbathing chairs and poolbar

super nice view on the beach from the bar within the resort

gym opened the same time as breakfast, would have liked the gym to open an hour before breakfast as

great bar service (fresh juices, smoothies, healthy salads options) 4

pool bar food menu could do with a few more fish/veg main options - apart from small dishes or salads

the pool area was nice and the gym as well

the breakfast buffet was the best had everything u could need

excellent laundry service

gym was supposed to be good, but it is not

there should be at least on properly heated pool or jaccuzi - water in december was too cold for me

with my family (room for myself) but lots of entertainment for kids, it was carnival during my stay so they had

location ,nice and clean ,really good for families ,entertaining was awesome every night ,even kids loved it ,

bar services and entertainment also very good for a family holiday

good for families with young kids

is great value for money - food and drinks available at all times - pools were amazing for the kids - lots of

great selection at breakfast. always fresh. relaxing atmosphere and great service from all staff

an adults bar or space for on a night would be brilliant

of the place; quiet cosy traditional pool good size, heated enough for time of year, clean-aqua gymnastics was

no wifi meals were cold sanitizer machines not refilled alot what was advertised not available.

free car parking

tennis court, activities for kids, animation club, pool bar, food was quite ok (for this price)

the pool bar offers drinks from 11 am to 11 pm with 2 local beers on offer and various cocktails which are

beautiful room and view! breakfast and dinner very good!

food was lovely, nice variety and great breakfast omelette station

kitchen closed at 8pm

cept for one evening where it was just

breakfast and dinners were lovely

kitchen well stocked with pans when we wanted to eat in and a short walk to the nearest restaurants

well equipped gym and biggest plus, a pool that was actually heated sufficiently that we could swim

the gym/ facilities and options of pools

warm pool, the kids was in it for hours

location, a very delicious breakfast, a good staff and friendly

no complentary waters , no refill of milk etc or laundry bags

i also used their laundry service, and i found out it was not professional at all

very friendly staff great activities for kids and adults; ruben and the ladies are super really liked

pool, closest bar to it, sun bed, food - very good chose, quick check in and check out, free parking and always

breakfast is fantastic, a breakfast bar with an excellent selection of quality products and a

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

the awful thing has happened when i received my dress from the laundry

who checked me in changed my room so i could check in earlier and her colleague made a late check out free of

good gym and breakfast

the theme, the rooms, the central bar area. also reasonably priced

around the pool at the hotel end could be better - the pool bar staff should walk around the perimeter checking

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

around the pool at the hotel end could be better - the pool bar staff should walk around the perimeter

excellent hotel. nothing to fault at all. breakfast was excellent.

very clean and nice hotel. staff is very friendly. breakfast selection is superb.

ambiance (that would have rated 9 despite noise issues) was to some extent ruined by details: the wifi was lousy

it is huge but feels like a little village and never crowded, except breakfast maybe

we enjoyed the activities put on by the hotel, ranging from aqua gym, to putting, to tennis, really well

a bar near the pool area, very close to the beach, access to promenade

additionally, we got a room between the rooms of a family with two kids who booked from the beginning 2 rooms

in the purple bar closed too early 10:30 its too early

small gym and spa area

eating breakfast in the morning was a bit cold it’s a shame it is all outdoors.

there s not much variety of food and the pool was to cold

the pool was great and the kids pool area was great

food excellent room excellent staff generally excellent location great good swimming pools & gym

climatized pool

just loved everything, the hotel, the staff, the food, the pool views, location, level and quality of service

great breakfast, great location, friendly staff

excellent hotel with superb facilities and great choice of food for breakfast and evening meals.

friendliness of the staff, the absolute quality and selection of the food, a great cocktail bar with a lovely

heated pool, pool areas, food choice and quality, staff, location, restaurant/wait staff (especially

breakfast buffet and bbq buffet was super!

to other spa in the area + i could not enjoy the balcony given the vis-a-vis and the view on the parking

the pool and the chair are very convenient

we also made use of the gym, although dumbbell weight labels need updating and fixing, and a few machines need

location was good, and the discount at the golf course, and access to other faciities outside of the hotel

it has many restaurants and shops nearby and has a number of swimming pools, jacuzzis, a gym/spa and plenty of

it has many restaurants and shops nearby and has a number of swimming pools, jacuzzis, a gym/spa and plenty of

breakfast amazing choice plenty of seating, short queues at popular times

food is great a lot of variety and it was super nice to have a special table for kids

so many kids... pool was wat too busy so we ended up using the spa for some peace and quiet.

many activities for kids

many activities for kids

food is so-so, gym equipment was really old

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

bar area comfortable, live music every night, cocktails and gins reasonable price for a hotel

the kids playground has 2 swings for kids who can already sit on their own (no baby swing), a small

proper room service menu and hours - lack of paying for water at evening buffet not great!

,we had the best stay ever ,the staff are very professional and attentive and marissa at the kids club was

towels not 5 star and breakfast area is huge and very busy

pros : pool, cleanliness in common area, breakfast

breakfast was superb and the location was fantastic

great spa experience

breakfast has improved with good coffee and better ingredients for breakfast.

too bad the infinity rooftop pool was close for maintenance during my stay.

stayed in the lopesan costa meloneras before just - up the road, which is beautiful however, the adults only

gym was a bit small but not super crowded

the staff in the dining room for breakfast and dinner so friendly

it would be great if they had spa in the hotel.

we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

poolside bar service was quite slow

pool bar menu very good, special of the day dish that we got to try was absolutely delicious

pool staff room location

a really good breakfast and the jacuzzi on the balcony

noise from apartment drilling at 9 am and rubbish and laundry trucks coming during the ngt right outside our

breakfast was absolutely fantastic and included some bubbly to start the day off

we really liked having a mini kitchen in the room with a proper fridge, microwave and hob as it meant we could

at has spa, gym, room service etc does a great breakfast and is only half way up the hill i d puerto rico

anyone visiting gran canaria, specially those couples that want a bit of tranquility since its an adults only

there is a laundry service but you cannot get an iron

they had a laundry service but only needed to iron creases out of clothes

for example there is not really the option of using a iron in the room but just use the laundry service which

beds, maid service every day, varied food options on buffet, gym facilities, 2 large pools and sun terraces,

the wifi wasn't great cleaning of the pool area needs to be a little better

all the god entertainment was at an late hour so that the kids was to tired to go and see

location was fine breakfast was dissapointing

was excellent staff where very friendly pool very clean food very good taxi very cheap to the port or europa

open bar very nice touch, can make drinks yourself according your taste.

food could have been better more fresh fruit for breakfast would have been nice

we also appreciated the self-service laundry on site, which was easy to use

have enjoyed the view from hotel room, pool, restaurant area

pool area and the gym was nice, entertainment was good, kids area was good too and clean

food and local food, the rooms were clean, the entertainment staff was good, the people at the bar were helpful

room, stairs every where , if you have a pram or walking difficulties you will have a problem, kids club cost

there are no laundry facilities at the hotel and if you do use the service you won t get your clothes back

no iron in the room, laundry service(extra charge) takes 2 days

my flight was cancelled so i had to stay more, so laundry room would be useful, they have laundry service which

we are gym people, so it was nice to have a gym -- pretty good equipment though some free weights would be

the gym is very basic, with no free weights

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

even got a bigger room as we were with kids

the wifi was poor did not work well on the terrace and by the pool area

gym, indoor pool, outdoor pool, staff were all fantastic

out of the shower was either freezing cold or scalding hot which wasn’t ideal with 2 young kids

airport transfer was not available late at night - a big fail for an airport hotel in my opinion

although there were not much of things for the kids but they try their best to accommodate them

friendly efficient staff. good facilities, pool and gym particularly.

room, swimming pool free shuttle bus to/ from airport.

about this hotel it was not to far from the local shops and eateries , they had there own free shuttle bus to

plus no laundry service at hotel

the room had plenty of room and the half board breakfast and dinner was better than expected

bottled water in the room was not included and the only way of getting it was by paying at the bar within their

breakfast and dinner are buffet, diverse, and good

pool area is peaceful with lovely views

once there were no towels due to laundry delay and we got the towels only after i asked if hotel does not have

maid service ok but missed out on item replacements and took laundry when indicated not necessary to save water

wifi speed was incredible, enabled me to watch netflix in the evening

location, pools and facilities, car parking

activity staff in particular worked very hard and kids club staff too

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

there are no laundry facilities other than those offered by the hotel which are very expensive

laundry service ridiculously overpriced (which isn t unusual) however it s possible to use

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

pool was wonderful

parking is a pain - trying to find something close to the hotel was challenging (we ended up a few

advertised as parking included, but it was 'fend for yourself' parking

your way to the hotel was difficult and stressful and parking was a little tricky

center of town, lovely room, comfortable bed, super nice and helpful lady running the place, good wifi

wifi only in the reception/courtyard area which is fine but becomes difficult in the

an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

breakfast, atmosphere

the breakfast and the pool were very pleasant

was not bad but i got a room that looked like a bunker with no lights and small windows, the gym was under

on breakfast rules or hours (in the end we missed it the next day because of this); or wifi etc strong mold in

facilities, breakfast, staff

good hotel in beautiful surroundings excellent breakfast included in the price, a very pleasant rest from the

pool looked so invuiting but water was too too cold in january _ invedt in solar panels and a cover

no tea/ coffee making facilities in room. outdoor pool not heated.

breakfast was incredible

the breakfast is average but the croissant is nice

i thought the breakfast was a little disappointing, there wasn t much on offer.

not enough choice of beer and wine in the honest bar beside the pool

nice swimming pool

pool needs cleaning and maintenance.

the only thing is that i would not say that the hotel is for families with little kids - we were there with

location , nice ground floor room , good room amenities , good car parking , breakfast was fairly good

nice pool, beautiful region and great restaurant.

the pool could have been warmer

wifi was poor.