very helpful staff who helped us find parking nearby and

wifi not great

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

your way to the hotel was difficult and stressful and parking was a little tricky

wifi only in the reception/courtyard area which is fine but becomes difficult in the

room service was slow in replenishing milk and shampoo.

bar would be a bonus and if it opened abit earlier than 12

good wifi

although there were not much of things for the kids but they try their best to accommodate them

had booked a twin executive room and a late check out and had been informed through booking

an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

as it looked fab it has a zen atmosphere and i would have liked to relax in the garden beside the pool

spoke good english, made a good breakfast, pointed out local shops etc

there was private parking we could use

location for airport transportation, had open kitchen with snacks and breakfast

food is great a lot of variety and it was super nice to have a special table for kids

nice area with a little beach with a bar and good restaurants

pool can be crazy and full, people queueing even before the pool opens in the morning to save their

the wifi connection could be stronger.

hotel with wonderful facilities, lots of green space, 4 heated swimming pools excellent for kids, lots of bed

stunning dinning room and breakfast area

the whole accommodation was perfect. breakfast was delicious. the staff was very polite.

there is also no room service, no telephone, no minibar, and not even a mosquito net on the sole window of the

pool needs cleaning and maintenance.

a bar fridge would have been nice so that i could have a drink and a snack before settling in

the beachfront walk was beautiful & made us walk every morning after breakfast to keep us away from filling

variety at breakfast, lunch and dinner

our kids aged 12 and 8 had a super holiday

- strong wifi everywhere

good for families with young kids

it was relaxing, tranquil and we enjoyed spending many hours by the pool

quietish, decent view, good breakfast, friendly staff, good parking.

wifi did not work properly and could not be fixed

staff were really nice, the pool was awesome, the location very beautiful!

wifi was poor.

great breakfast

wifi didn't work at all in our room, thankfully we had our own mobile data

arrived at 930 and the restaurant had closed and the room service stopped

chilling music during dinner; great choice of food (and quality) and local drinks; poolbar open till late, you

free wifi only in the lobby and you can use only 30 min

there was no laundry/iron option

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

comfort of rooms ,views, food, pool area and facilities

next to kids water activity area, there was so deep pool. no kids pool :(

loved the chill out area on the roof and happy to pay extra for the peace and quiet with no kids

good view from the room and pool area

many old people coughing all the time; sounded like pulmonary sanatorium - unfortunately and the gym was really

there were free sunbeds always available next to the pool and hotel bar was more price convenient than the

wifi was only in the reception area

it says there is a gym however this is not the case!

breakfast was incredible

breakfast had all we needed and really loved that they had foreign interns practicing their waiting

delicious breakfast

the food was excellent, great choice at breakfast and exciting dishes for evening meals

but you could order room service

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

most of the staff are miserable , the mini golf advertised is extremely run down and unsafe for small children

no chance to get it when you go to swimming pool

new gym! it's perfect

dont have good wifi connections in our room and there is this bad smell always coming i dunnu from where but

the gym was appalling. nothing worked and there were odd barbells.

the guys on the bar were also fantastic and knew our favourite drinks by memory

loved the facilities (gorgeous and large pool area, beautiful dining space, comfortable rooms)

can forget it unless you want to watch someone dressed as a fish singing songs and dancing with kids

amazing breakfast buffet and friendly staff

the warm pool was not that warm. should warm the kids pool more than the adults ud83dude05

food, design , cava for breakfast, warm water in the pool

cleaning every day, good wifi, comfortable beds

the pool is a bit cold ( in december), but my daughter loved it anyway

central to everything bars,restaurants beaches hotel kept very clean pool and gardens kept tidy we stayed here

excellent location, staff very helpful, very good breakfast options rooms clean,

the kitchenware was new and of good quality

from breakfast which was good, the food was fairly mediocre

wifi didn t work and this was a problem for working remotely.

i was travelling with kids and grandparents

amazing staff, good facilities for kids

no wifi in rooms, prepaid international calls from room

the effort made by the hotel for christmas was to be applauded and kids seemed to be well looked after by staff

wifi very weak and slow, tv very old and volume very low couldn't hear the tv most of the

despite sharing on a form at arrival, the kitchen needed reminding every day about our vegetarian requirements

staff, awesome infinity pool

delicious dining: the restaurant impressed with a variety of breakfast options and delicious evening meals

breakfast was equally enjoyable

an amazing infinity pool with jacuzzi, everything spotlessly clean

the pool was great (althouhh slightly cold)

bars , restaurant, gaming room , volleyball beach , gym , jacuzzi, warm water in the swimming pool

much to do with kids or for kids

no entrance for them for covered pool or area with swimming pool for kids

water in the small kids water park was colder than the adult main pool

poor wifi everywhere

beautiful coast location, well set out and plenty of space around the pool area.

food, pool, garden, room, location, services, staff!

live evening music was packed so had to sit inside with competing bar music

breakfast and dinner the possibility of taking a shower the day of check out after returning from

staff, pool, roof top bar

made it dirty looking ) , no one to help you with luggage , got to park the car at a very small parking to then

breakfast in panorama restaurant; amazing views

spanish, french and german

after, our bedroom was always clean you get free water every night so don t buy some through room service we

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

better mini bar selection would be nice

location , bar , pool and jacuzzi

breakfast was expensive

numbers on our side of the bungalows making it difficult to find at first, very poorly equipped gym

modern, clean, super friendly and in a great location, wifi supper speedy

only issue we had was we were unable to connect to the wifi, but we never mentioned it as we didn't actually

not the hotels fault but you’d think if there was a pool with kids stuff (fantastic we thought) that parents

hotel with a set of houses and a common pool so kids could meet and play together

spa treatments were very

delicious breakfast and nice drinks by the pool

perfect breakfast, super buffet, nice hotel staff everywhere -recepcion, restaurant, pool, housekeeping-

areas to work with a laptop if needed but wifi a bit patchy

for him it was something normal i've asked him about the spa and there was no spa

more frequent shuttle service to beach

value for money accommodation, hotel neptuno is a very nice hotel and its adults only

the gym , could do with a rowing machine for variety

bar staff very attentive as were the lunchtime pool bar - lovely seafood

wifi, absolutely terrible

the food was good, we especially liked the lunch at the snack bar and we could have any cocktail or drink from

the food was incredible, breakfast so much variety

24 hours gym and outdoor cross trainer

great staff. very relaxing place. great facilities. superb breakfast

two treadmills of the 3 were not working and gym was busy.

the fan in the gym did not work so it was roasting hot in there

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

recommend their

niel, kevin, javier), location of hotel, super comfortable bed, excellent cleaning nice pool area and bar room

the hotel was great the staff are so friendly the bar are the best 5

ble machine) but nothing bad to report about the

was very good, staff was very kind and helpful and enjoyed the pool

very interesting place, very safely for kids and family.

for kids, pool and activities are so good

at the bar and food hall

wifi was

breakfast choices great- full cooked, omelette bar, continental, cereals, juice, fruit everything you could

was really and it is located near to yumbo center, staff was super friendly, we asked for a late check out that

great location, last minute booking, nice pool area and adults only option.

music in the pool as it is very quiet, it is because i like party all the time

gym was surprisingly good, much better than i expected

- door handle fell off laundry room, locking me inside

the kitchen in the apartment was fully equipped with everything you would need

amenities are closed or not available (ie gym and adult only)

great choice of swimming pools for the kids and they were heated aswell.

kids club was a big disappointment, we showed up for a 'craft hour' and the single young man staff

laundry facilities on site

fantastic breakfast with lots of choicea

so that when guests wanted to sleep in and not have cleaners disturb this, guests could clean kitchen items

the floor and tables - the temperature of some of the warm food could be better - gym opening at 09:00 am

rooms were a little dated but clean and had small kitchen space

i understood that some of the kitchenettes has it, some don t

simple with all the necessary amenities, full kitchen, comfortable bed, little balcony with table

we had plenty of street parking too

room was very big with a well equipped kitchen

nice coffee capsules machine and kitchen equipment

there is an excellent gym and multiple group training classes every day

breakfast was good and there were enough parking places at all time

gym equipments were a little bit dirty and the hotel location is about 30 min of a walking distance

spa bit expensive.

the snack bar drinks options were fine but not extensive, a dedicated pool bar would be better

all very good.,,pool side bar was fantastic....thank you

excellent and the hotel installations very particular ,la piscina el bar en la piscina y sus access

no games, very few kids

the location was good and there was even a life guard at the poolside, and free wifi was included in the bedrooms

excellent breakfast. nice pool area, and room had good facilities and nice balcony.

excellent laundry service

wifi didn't work at all most of the times

although that is subjective - i saw many people and kids enjoying them

the lady behind the bar at reception level was very offhand

there should be at least on properly heated pool or jaccuzi - water in december was too cold for me

the hotel had also limited parking spaces and no taxi rank close by

guests have to be told to use adults only area if they feel stressed by the presence of kids

it has a great gym that no one knows is there, found it on last day.

the gym was fantastic, small but had everything- a big plus

nice gym and pool area

since the last visit they upgraded the sauna and the kitchenette

extremely nice staff, pool, terrace

the room is beautiful, fully equipped with a comfortable large bed, microwave, kitchen and a/c

from everyone, but a special shout to raul on reception, and to eduardo, ayoze and valerio at the bar who make

the pool was warm, good jacuzzi and good sauna

bungalows are build to make a closed resort with the swimming pool in the middle

pool . restaurant. drinks availability. room near all services.

was usualy served under heaters and so not as hot as it could be the hotel had no indoor bar

no wifi meals were cold sanitizer machines not refilled alot what was advertised not available.

staff location and pool area

around the pool at the hotel end could be better - the pool bar staff should walk around the perimeter checking

the green areas are very well taken care of, the swimming pool is wide and surrounded by palm trees

as we didn't want fancy food, the only alternative was room service, which we took

peace. gym. excellent managers. attention to detail.

music around the pool would be most welcome

quiet pool, excellent food, proximity to the beach.

limited parking places - no guarantee to find a place to park, we had to park on paid parking for 3 days ca

facilities, gym and spa are of high quality

not a really big hotel gym; but sufficient.

luxurious sunbeds and towels, plenty of umbrellas, lovely pool bar and cafe

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

the awful thing has happened when i received my dress from the laundry

lovely african bar & pools around the resort. lots of greenery.

can be quite loud - can hear water running, kids running, furniture being pushed around etc

hard to fault this hotel but if i could improve anything it would be the coffee machines at breakfast and the

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

next to beach, hotel riu palace is an excellent hotel with very good service, fabulous buffet breakfast and

room service, we had a pool room so it would have been nice for us to be able to get drinks to the

to many screaming kids in the pool. there are 3 pool areas and no one is just for adults.

well equipped gym with good capacity during our stay

only thing i can think of is that the breakfast room/restaurant was quite chilly in the mornings

nice service, helpful staff, stylish, large room, excellent breakfast with fresh and carefully picked ingredients

breakfast on christmas day was good

it is very quiet at night, and air-conditio, wifi and shower all very effective

amazing room with comfy terrace to relax. stunning views delicious breakfast.

ideal for a stay with our baby! apartment was facing the pool which was very convenient!

warm pool, the kids was in it for hours

modern and new. many and good facilities. several pools, massage and gym

thank you rita, the young lady who is organising activities on site: paddle,yoga,golf and kids activities

from daily bingo and workout classes in the pool, to the tiki bar and huge gym, as well as fun and helpful

if you have kids there is loads to do, i ended up playing football with a few adults and some kids on mixed

breakfast amazing choice plenty of seating, short queues at popular times

outside table tennis, putting and mini golf were very popular with guests

wifi out of room was a little slow

no free wifi in the rooms.

worse than that there is a storeroom directly opposite the room where the laundry is collected anytime between

fantastic and huge breakfast freshly made

have no complaints, the pool is small ,but great to cool down in ,so go to the sea if you want to swim

breakfast could have had more options and it's also limited.

the roof garden and small pool are beautiful

in the popular hotel bar by the sea, one singer cleared the bar at around 5pm

excellent hotel with superb facilities and great choice of food for breakfast and evening meals.

everything was perfect. abundant, varied and delicious breakfast.

some furnishings need updates. rose bar and restaurant a little dated

location, great facilities, friendly staff, delicious breakfast and dinner, infinity pool, baby-friendly, warm

to see a 5* hotel which thrives to be 'the best hotel on the island' to not provide free wifi in the rooms and

it is huge but feels like a little village and never crowded, except breakfast maybe

pools, gym not charged

mainly due to lack of visitors which is sad so certain parts of the hotel weren t open libby bar which normally

the breakfast offers a choice of delicious local products

excellent facilities including pool and gym and for food was

in the room, ac is set to a minimum of 22c which didn't bother me but is worth noting, spa costs extra (around

unique breakfast was a la carte( excellent) dinner experience not so

excellent facilities including pool and gym and for food was

breakfast was superb and the location was fantastic

pools are incredible, food variation is perfect ( just book your tables in advance) and the staff

was superb and lot of activities for kids

bar quality/service fantastic- quality of drinks excellent , never had to wait at the bar

small gym and spa area

spa and sauna

no complentary waters , no refill of milk etc or laundry bags

i also used their laundry service, and i found out it was not professional at all

very friendly staff ✅ great activities for kids and adults; ruben and the ladies are super ✅ really liked

and the staff is incredibly friendly and professional, especially the ones dealing with the kids

location, breakfast, variety of pools, gym

the decor was amazing. pool area fabulous.

no spa services.

the staff in the dining room for breakfast and dinner so friendly

no kids and very clean

the food in the restaurant was delicious both breakfast and dinner and the attentiveness of ivan was amazing

awesome location, great breakfast

location right next to the cathedral on a pedestrian street very helpful staff lovely breakfast well designed

hotel is on walk street but some noises comes to room from street and near by bar until midnight

the staff, the location, the room we got. everything was excellent. breakfast was very good.

very friendly people working nice breakfast beautiful room with hit tub and the terrace

was not working sent two shirts to laundry, returned as expected on the same day but in one shirt there were 2

no real negatives, the gym could perhaps do with some weights or rowing machine.

the gym machines need maintenance

i found a swimming pool on the 13th floor and the gym on 12th floor, i was alone there, nobody else found it

wifi does not work.

seating area with bar service and a piano with gentle music that floated up to us as we enjoyed room service

pool facility was great

room service was not 5 star hotel

the swimming pool was salt water, so the kids didn't enjoy it that as much, but still had fun.

the right option for those who want peace and quiet (adults only - no kids