laundry facilities on site

perfect balence between the activities for adults and children as well as the two different pool areas

the wifi was sometimes a little unreliable

all-inclusive deal i would have wanted free popstickle for the kids during the day

fantastic breakfast with lots of choicea

place, modern hotel with good facilities recently after renovation there is a gym and a small spa which allowed

the breakfast was outstanding, so much to choose from and everything was really fresh

good attitude to make our days there happy and fun with the activities offered: pool bike, aqua gym, stretching

understaffed que to bar reception some staff great some rather rude as in short dissmisie answers to questions

we had half board so we were for breakfast and dinner and we loved it

highlights were the royal level facilities, the staff, the breakfast in royal level, the crossfit gym, crossfit

such a big tv in the room without netflix service ( that should be implemented ) ; outdoor gym facility busy

to get pool towels from the reception area was a bit annoying - having to wait while other guests were

swimming pool

there is a possibility for early breakfast

the pools, aqua aerobics and spa were amazing

is a person behind the bar who does not like his job and it is clearly visible

gym equipments were a little bit dirty and the hotel location is about 30 min of a walking distance

peaceful, only adults and the staff was really nice

the gym was well equipped and able to use 24hours

for him it was something normal i've asked him about the spa and there was no spa

the hotel provides a shuttle bus to the beach

what a gym !!

great gym at the premises. roof area for naturist sunbathing. very clean.

we were staying on a half-board basis, and the breakfast selection is excellent, with a great mix of cooked

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

the ladies that did the room service were so friendly and got the room ready every day, very quick and very

really gay friendly and theres a good room service

clean staff was superb .. front desk cleaning lady.. bar guys

kevin, javier), location of hotel, super comfortable bed, excellent cleaning nice pool area and bar room well

- door handle fell off laundry room, locking me inside

to eat next to the hotel parking in the hotel 3 pools ( one was very cold) many things for the kids

receptionist told us if we get to the a la carte by 11pm we can still order food as kitchen shuts 11pm we

the kitchen in the apartment was fully equipped with everything you would need

good location and wifi

also the last five days of the holiday there was no wifi they said it was being fixed but come on five days

the breakfast was the best, wifi / pool & staff was 100%

liked it was adults only overall the hotel is a bit above three

mandatory breakfast payment with the room and no option to swap for lunch or dinner.

breakfast choices great- full cooked, omelette bar, continental, cereals, juice, fruit everything

not the hotels fault but you’d think if there was a pool with kids stuff (fantastic we thought) that parents

not the hotels fault but you d think if there was a pool with kids stuff (fantastic we thought) that parents

place is not cramped, great for families with kids, the hotel has plenty of space for kids to run around

staff were lovely, the entertainment team was great, and the kids had great fun

the breakfast was ok, the dinner could be better

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

gym didn t have any air conditioning, that s the only downside i had on the whole

numbers on our side of the bungalows making it difficult to find at first, very poorly equipped gym

although the mini bar did help with this at times

accommodation, lower occupancy than other hotels so never crowded by the pool areas

swimming pool and gym were also excellent facilities to avail of

adults only excellent

the gym could be improved, but was overall good enough.

breakfast, staff, pool, private (free) parking

was very comfortable, great pillows, fastastic shower, wifi very good, standard of food excellent, air-con worked

view from balkony to the parking lot

breakfast from 7:30 to 10:00 lunch 13:00 to 15:00 dinner 18:30 to 21:45 between those times also

the gym: very good equipment and weights

enjoyed every single things there, from the stuff and breakfast, the rooms was very clean stuff very friendly

the breakfast and dinner buffet offered a wide variety of delicious and fresh choices

the pool was lovely and the gym had some decent equipment

parking spaces are too small the pool is cold

moreover, there s a very good gym to keep up with exercise during your holidays

the kids were not allowed to use inflatable rings in the pool by the staff - i am not talking about the

kids were there as well it was bad

we even had to pay 12 more euros per night for our pet and they had no detail for him, so why to pay 12 more

pool was lovely and clean with available sunbeds all day and handy pool bar

easier access to the pool (ramp?)

very friendly staff (all of them), good food, great pool area

great room great pool great location

the siam spa and the treatments were exactly what i needed to relax and switch to holiday mode

bar and restaurant very good , lovely pool

after, our bedroom was always clean you get free water every night so don t buy some through room service we

parking could be bigger.

pools and spa were so nice that they clearly competed with the beach of maspalomas

next to them you have a snack bar to quickly eat something like pizza or a small burger

cocktails at the pool bar were lovely, the snack bar open nearly all day was very handy, lovely breakfast in

the staff dressed up the entire week and they had santa at the pool for the kids

plenty entertainment and pools for kids. food lovely and lots of choice. rooms all renovated.

kids didn't want to get out of the pool

gave us late check out, which was appreciated

wifi a bit slow and patchy. would be nice to have a jacuzzi or expanded spa.

wifi did not work with our mobile phones

the best wifi-signal at the bedroom

with a nice terrace/balcony, a comfortable bed, a bathroom with shower, a nice bedroom and a kitchen with coffee

also, the pool side snack bar menu is not included in the all inclusive either so a tad confusing when you

close to the beach, breakfast was fantastic, facilities were first class

gym equipment past its time. no treadmill.

location is excellent, and the breakfast was plentiful

excellent massage service (best in many years) aqua-gym lady trainer delivered different routines daily

excellent laundry service

location ,nice and clean ,really good for families ,entertaining was awesome every night ,even kids loved it ,

the training gym is small and need an overall upgrade, so a run/walk along the beach or swim is a better way

about this hotel one of the best hotel to stay in with your family plenty of activities for the kids and adults

food was very good, staff weee great with the kids and evening entertainment was always something for everyone

beaches hotel kept very clean pool and gardens kept tidy we stayed here for 17 nights bed and breakfast which

beans wear cold for breakfast but that's easily fixed 2

from breakfast which was good, the food was fairly mediocre

wasn t up to much, found the bar staff/dining room staff and the animation team quite rude at times but

liked the breakfast

infernet connection not so good, all entertainment is paid, pool and bar close early

the room, pool, restaurant and everything was clean and excellent

we only stayed 4 nights bed and breakfast. buffet style. plenty to choose from though.

* the hotel offers a few activities, such as pool gym for adults and handicraft activities for kids

breakfast was delicious and you have a lot of choices at dinner too

breakfast is perfekt, everything you can imagine

pool and sauna very good. i liked it. the room was separated from living area and kitchen.

wifi kept going in and out which was frustrating at times.

lovely resort with very friendly staff. raul is brilliant. lovely breakfast.

traveller would very easily make friends here facilities are great, rooftop sauna and amazing bar and staff the

the breakfast was very good, the location is also very good

pools a bit cold

were a little hit and miss, most were very polite but the pool bar man seemed a little grumpy

were a little hit and miss, most were very polite but the pool bar man seemed a little grumpy

was spotless, modern, fabulous choice of food for breakfast, lunch and dinner

no wifi meals were cold sanitizer machines not refilled alot what was advertised not available.

pool . restaurant. drinks availability. room near all services.

tennis court, activities for kids, animation club, pool bar, food was quite ok (for this price)

pedro the bar man

free car parking

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

not many varieties on the bar food menu

hotel in very good location very clean lovely pools gym very nice food the all staff were very nice

up broken glass on 4 separate days i complained twice about broken glass around the pool where kids were

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

as we didn't want fancy food, the only alternative was room service, which we took

but this time it was not good - we couldn't sit outside since the room was basically in the bus parking outside

very clean and nice hotel. staff is very friendly. breakfast selection is superb.

around the pool at the hotel end could be better - the pool bar staff should walk around the perimeter

the awful thing has happened when i received my dress from the laundry

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

buffet breakfast, so many choices

the pool (mungo - i think its called) gets very busy very early)

can be quite loud - can hear water running, kids running, furniture being pushed around etc

they are provided but have to be collected from the pool attendants

everything good except spa partially closed

were right by the kids area and they would wake us up early

times, for short stays on my own in the winter & long holiday with the family in the summer, the kids club here

the parking was a bit limited, although i always found one.

poor kids club not enough on in the evening

wifi signal is too weak, net speed very slow.

not many options for breakfast but location and facilities were perfect

eat at pool bar - good menu at reasonable prices and nicely presented

the complex has 3 pools, a pool bar and restaurant but also a supermarket thus you can simply get a drink from

a cup of tea however the restaurant manager would not let me leave the restaurant with this and room service

wifi charges to booking

found the kids pool and then one of the premium pools that were heated enough to swim comfortably (we went

pool, lazy river, buffet breakfast, buffet dinner, service in dining room, room service, reception area, outdoor

paying for wifi in your room.

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

gym could be slightly more advanced but honestly nothing to complain about.

lounger annexation in the morning but these were only a few and even with that loungers by the pool could still

the lack of room service was a surprise but not an issue, personally

perhaps a larger spa area with more sauna choices could be a future improvement, however, the existing facility

there is however a great kids pool and the kids club is there, and we based ourselves there with our 7 and 2

great hotel for family with kids. great space. clean and very kind staff.

food excellent room excellent staff generally excellent location great good swimming pools & gym

great breakfast, great location, friendly staff

kids club wasn’t v good also the lady at kids club wasn’t that good. not much for kids to do

the wifi is very slow

loved the spa and everything else

gym could be open earlier than 8 am

the staff at the front pool bar were lovely...the playlist music as you sunbathed was class

better if there was another larger heated pool

beautiful venue love the choice for gluten free and the swim up pool.

breakfast timing was limited if you were late for one minute there would have no breakfast to

wifi is paid and the account creation is not ideal, i didn't get my account name emailed first time

the location is awesome and you can enjoy romantic sunsets at the bar next to the sea

poor gym cold water in heated pools bad comunication with restaurant bookings, were not allowed in

breakfast is extremely busy and noisy, food is warm not hot

great spa experience

superb location and excellent staff very nice pool

location was excellent, the large infinity pool is one of the nicest i've come across anywhere, the outdoor

excellent facilities including pool and gym and for food was

no complentary waters , no refill of milk etc or laundry bags

i also used their laundry service, and i found out it was not professional at all

having to pay extra to use the gym and spa . bad wifi connection.

if you order an espresso at the bar you get instant coffee and the bartender looks at you so strange if you

has many options, the pool is warm and has a nice view and the beach is close to the hotel, free parking

think in 2017 the hotel ought not to be charging for a safe or for wifi

we order room service and it was delicious

the food in the restaurant was delicious both breakfast and dinner and the attentiveness of ivan was amazing

no kids

the location is perfect sea views for breakfast and dinner and right on the beach for sunrise walks along the

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

there was no laundry/iron option

staff daniel and christian in the main bar where brilliant really made our stay comfortable and looked after

given a 7th floor sea view, but wifi signal poor and could not sit on the balcony without extra clothing due to

the little water play area is great for kids while it is true that the kids pool is deep we got the kids

lights crooked, glass broken at restaurant entrance, socket with wiring exposed close to bar and not enough

it says there is a gym however this is not the case!

we were looking for 5 nights late summer sun, and wanted to just chill out

swimming pool and leisure area in hotel

bathroom and some of the furniture is dated, breakfast variety could be better, the sauna and gym were very

do not ever order anything from room service

the bar was also very nice, there was live music every evening

gym could be

during the day water aerobics, a few shops and bars around

the pool bar was also great

the facilities were very good, for adults and kids

we had an early check out but they wouldn t provide us with a breakfast

so friendly for kids

complex was large with a great park area, pools, kids playgrounds and sport area

the snack bar from 1pm was also excellent

cept for one evening where it was just

the location, the swimming pool, the jacuzzi, the staff, the food.

breakfast buffet as well as dinner were outstanding throughout

the plants in the atrium needed to have the dead leaves picked out of them, the plants in the pool bar needed

good parking facilities

we were moved to a self catering bungalow and by way of compensation were given a spa voucher and dinner in

nice gym

there were sun loungers available each time we visited the pool so didn't need to walk around for too long

swimming in the pool programs for kids and adults food and drinks ud83cudf37

not a spa hotel: it's very child friendly

we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

poolside bar service was quite slow

pool bar menu very good, special of the day dish that we got to try was absolutely delicious

pool staff room location

a really good breakfast and the jacuzzi on the balcony

noise from apartment drilling at 9 am and rubbish and laundry trucks coming during the ngt right outside our

breakfast was absolutely fantastic and included some bubbly to start the day off

we really liked having a mini kitchen in the room with a proper fridge, microwave and hob as it meant we could

at has spa, gym, room service etc does a great breakfast and is only half way up the hill i d puerto rico

anyone visiting gran canaria, specially those couples that want a bit of tranquility since its an adults only

there is a laundry service but you cannot get an iron

they had a laundry service but only needed to iron creases out of clothes

for example there is not really the option of using a iron in the room but just use the laundry service which

beds, maid service every day, varied food options on buffet, gym facilities, 2 large pools and sun terraces,

the wifi wasn't great cleaning of the pool area needs to be a little better

we also appreciated the self-service laundry on site, which was easy to use

didn't use pool area, restaurant or bar at hotel = can't say anything about them facilities

paid for wifi and that was very poor

families with young children may like to request rooms closer to the pool as the stairs are quite steep and

there were a nice day program (aqua gym, darts, bingo, show in the evening and etc)

price was very expensive and paid that much bar closed early and was told not allowed to sit out and talk with

self service bar! beauty treatments. shop on site. pool area. views.

excited about the trip and then felt let down when there was no tennis court as advertised, the pool was cold,

location was fine breakfast was dissapointing

was excellent staff where very friendly pool very clean food very good taxi very cheap to the port or europa

there are no laundry facilities at the hotel and if you do use the service you won t get your clothes back

no iron in the room, laundry service(extra charge) takes 2 days

my flight was cancelled so i had to stay more, so laundry room would be useful, they have laundry service which

we are gym people, so it was nice to have a gym -- pretty good equipment though some free weights would be

the gym is very basic, with no free weights

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

even got a bigger room as we were with kids

the wifi was poor did not work well on the terrace and by the pool area

gym, indoor pool, outdoor pool, staff were all fantastic

out of the shower was either freezing cold or scalding hot which wasn’t ideal with 2 young kids

plus no laundry service at hotel

*varied buffets for breakfast, lunch and dinner + tasty snacks and cocktails at the pool

they don’t really cater for guests on bed and breakfast

very clean overall and good food in restaurant, with a decent, if rather small gym

bottled water in the room was not included and the only way of getting it was by paying at the bar within their

bar would be a bonus and if it opened abit earlier than 12

was very smart and clean, nice bar area which serves food, buffet brakefast was amazing

pool bar would be a bonus and if it opened abit earlier than 12

at the airport shuttle bus was nicely arranged, waiting for us just outside the airport

lovely room, gym, room service. loved the bathroom.

once there were no towels due to laundry delay and we got the towels only after i asked if hotel does not have

maid service ok but missed out on item replacements and took laundry when indicated not necessary to save water

wifi speed was incredible, enabled me to watch netflix in the evening

location, pools and facilities, car parking

activity staff in particular worked very hard and kids club staff too

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

there are no laundry facilities other than those offered by the hotel which are very expensive

laundry service ridiculously overpriced (which isn t unusual) however it s possible to use

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

pool was wonderful

parking is a pain - trying to find something close to the hotel was challenging (we ended up a few

advertised as parking included, but it was 'fend for yourself' parking

your way to the hotel was difficult and stressful and parking was a little tricky

center of town, lovely room, comfortable bed, super nice and helpful lady running the place, good wifi

wifi only in the reception/courtyard area which is fine but becomes difficult in the

an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

breakfast, atmosphere

the breakfast and the pool were very pleasant

was not bad but i got a room that looked like a bunker with no lights and small windows, the gym was under

on breakfast rules or hours (in the end we missed it the next day because of this); or wifi etc strong mold in

far from everything wifi in the room done not exist

not enough choice of beer and wine in the honest bar beside the pool

lovely old fashioned pool lounge area

the pool and the view is nice

there is also no room service, no telephone, no minibar, and not even a mosquito net on the sole window of the

wifi needs to be better.

poor wifi

the rooms are clean and comfortable, the daily room service was very good

the only thing is that i would not say that the hotel is for families with little kids - we were there with

parking off road (as you would expect out in the country