only thing i can think of is that the breakfast room/restaurant was quite chilly in the mornings

we arrived late the first evening and the kitchen was closed, but when we asked where we could go to

from the first seconds and that is why we decided to arrange our dinner from the upstairs honesty bar and just

staff is amazing - ladies that helped us with breakfast, small things to make kids happy - highly recommended

the terrace and honesty bar was a nice touch

kindness of staff, great breakfast, everything clean and fresh. in the middle of old city center

good ac and wifi

bar / restaurant seems to be a little under utilized

awesome location, great breakfast

the staff was very friendly and the breakfast was delicious

access to alis rooftop pool and bar was well worth an upgrade to a suite

top floor with swimming pool closed to adults with kids.

top floor with swimming pool closed to adults with kids.

decent gym facilities

wifi is well well but you have to fill up a form each time you connect, or verify your email, which

worse than that there is a storeroom directly opposite the room where the laundry is collected anytime between

beautiful hotel room excellent staff super friendly breakfast outstanding great location honesty bar on roof

the breakfast could have a couple more vegan options at breakfast

location with lots of restaurants nearby, amazing breakfast, beautiful interior

the roof garden and small pool are beautiful

was not working sent two shirts to laundry, returned as expected on the same day but in one shirt there were 2

wifi was very bad, for the price of the room and the name attached to the hotel, i would have

lack of vegetarian options on room service menu.

the swimming pool is just of no use as the water was very cold and my kids could not go inside the pool

the room service seemed expensive.

pool could of been heated.

room on the first day, would have liked a fresh bottle every day as we had to buy water from the spa ( short

decent breakfast

facilities, breakfast, staff

nice garden, good wifi, good breakfast

wifi reception in room

wifi was terrible

staff is friendly and helpful, and the rooms are of decent size, with good wifi connections

wifi good

wifi

our room a little noisy at times but we think it was close to laundry door and lift access so possibly due to

missing things in the room, no kettle, no laundry bag, no tissues etc

the breakfast was delicious and the rooftop bar is a

room service and cleanliness there. the cleaning crew is great

no floor space to work in gym and complicated multigym with no guidance

i absolutely loved pool, sauna and roof terrace

roof top pool sauna and the amazing breakfast buffet

also a special mention to erik and juanma on the rooftop bar who gave us great customer service and made us

is great - you have the bar, the pool and the gym with sauna

the wifi was good and the lounge area was very good

hear the noise from outside the pool is a jacuzzi in fact, you can consider it a pool if little kids are swimming

no bar in the hotel either but there's one just outside

massage at the spa center was

location, wifi, cleanliness.

bar / restaurant, avoid breakfasts ( highly anything to eat , scrambled eggs over cooked of a

very good wifi, very comfortable beds, excellent breakfast and coffee, location is perfect

gym was surprisingly decent for a hotel one

we reached hotel, and our room had a gym cycle

are big but empty, building is old, at the roof the gym is not even small but tiny, you can forget about early

wifi almost didn t work, just in the bathroom sometimes :( there suppose to be gym on the roof -

was horrendous, loud noises all night long, very dirty, only one outlet, ancient television, no wifi accessibility

sometimes it is very noisy and wifi is available only at the reception.

a lounge / bar area , that sadly doesnt function

maybe a possibility of installing a wifi every 2 floors on the main hall will be perfect for mail and home

that i only had one night there!! no wifi

swimming pool, breakfast and location

free wifi

parking is easy at the hotel

quietish, decent view, good breakfast, friendly staff, good parking.

the only thing is that i would not say that the hotel is for families with little kids - we were there with

room was huge and big, the little kitchen was useful

the shower and bathroom was brilliant and there was a mini kitchen

wifi was very slow and breakfast could have been better.

my room was spacious and clean with a separate kitchen for self catering

great location, luggage service after check out and nice to have a fridge and a kitchenette

the wifi is terrible so you need to go to the entrance to use it properly, unfortunately the hall gets

as a plus, on the roof there is a small bar that serves drinks and food, and sitting there at the evening having

the gym,small but more than adequate

the gym and pool are suitable for max 2 persons at a time

gym is super small

been changed, we had to ask clean new ones and the bed linen didn t smell like coming from the laundry the

comfy bed, great shower, air con and a well-stocked kitchenette

is a restaurant downstairs which might be quite convenient but when i stayed there, the kitchen was closed so

room stunk of smoke,,2nd room had blood splatters on the wall, wrong wifi info, no lampshade on one lamp, no

not all rooms have a kitchenette just a mini fridge

laundry was so expensive

close to beach, restaurants, las canteras boardwalk, markets, laundry. clean, quiet.

we also loved the roof top pool, perfect for spending some mornings or afternoons with the kids

mini bar not necessary

nice roof terrace with pool breakfast was ok

poor wifi

well equipped kitchen

helpful staff but cold at nights,very poor wifi,

cold at nights, poor wifi

tght i had booked kitchen with balcony, website not clear enough on type of room you are getting

great staff, excellent localization good same day redelivery laundry service

location, very nice spa (with sauna and turkish bath and dead sea pool) and rooftop swimming pool with sunbeds

in 5 minutes - magnificent ocean view with sunny side - very comfortable box spring bed - free parking - excellent

superb buffet breakfast and dinner

wifi was slow

staff, room service staff (laundry), chamber staff and duty manager were all fabulous, friendly, provided a

small while the bath and toilette were really like a 2 star hotel,we ordered dinner later as room service, first

gym was fabulous and so was the rooftop for sunbathing and the dip pool for a little swim and cooldown

thought the roof bar could have been better stocked to make cocktails

the staffs at the hotel restaurant and bar are also amazing

daily cleaning and changing laundry and bed linen in

hard to join the wifi service

sadly apart from a small communal lounge , the cafe / breakfast bar seemed to operate very limited hours in

wifi could've been better.

the wifi worked perfect from my room

- room service efficient and food was nice

wifi was poor

wifi was a bit hit and miss- maybe a lot of people were logging on at the same time

bed comfy and i requested my favourite room and got it with an early check in thank you

the roof terrace, roof pool and roof bubble bath and roof bar are so nice

the wifi connection was excellent

also allowed us an early check in which was great

didn't have any balcony so very difficult to dry the towels and the cloths( and with kids at the beach, there

to geach, good, reasonable continental breakfast, friendly staff and a great rooftop lounge area

throw from the beach, right next to an amazing coffee shop where you can have a pastry for breakfast and a latte

room pretty basic with poor view. no laundry cleaning on weekends.mediocre breakfast

i didn't understand why the gym didn't open until 9

could put one of those stand up ashtrays by the far end of the pool deck

about this very good hotel is the excellent, friendly and helpful staff on reception and in the bar and breakfast

my kids and i we loved our stay at the hotel

the roof top bar location excellent

no pool for the kids

the small kitchenette was handy for breakfast

breakfast was great nice and convenient location

breakfast was delicious

no room service before 1900 no outside bar or restaurant

wifi was not good

3 times asked for wifi password and was given incorrect ones

gym wasn't great

there was no bar although it was advertised

laundry bill was very dear.

good location. nice with gym, even though it s basic you can get a workout in.

kids playing football outside the hotel and play late night

the bar was never open, that i noticed, but it was hard to notice because it was also in the other

nothing springs to mind - mini bar overpriced but not needed with a shop just over the road

a very generous breakfast with great coffee and to boot the staff let us leave our luggage after checkout

breakfast was excellent, with cooking (eggs, bacon, sausage etc) done on a personalised basis

the wifi was very fast which was a plus as i needed to work one day

small things to improve: the breakfast could be bit better - there was no butter, only margarine, no vegetables

chose not to eat breakfast but the location was excellent and the staff went out of their way to be helpful

nice bar and restaurant

wifi is fast

wifi was spotty bit of a walk to las canteras and the area around the hotel is residential not

at night so maybe its different in the day but there were lots of men hanging around outside the bar across the

super fast wifi, bathrooms super modern and glamorous

pool needs cleaning and maintenance.

the same breakfast every day (no variation)

not enough choice of beer and wine in the honest bar beside the pool

resupply breakfast could be better.

breakfast could be better.

an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

snack and water in the room. breakfast included in the price. nice staff, big parking.

free parking, breakfast, and hospitality was great!

friendly staff, cosy and clean place to stay. very good breakfast

open resting area with guest kitchen nearby and gym room just beside it

very helpful staff who helped us find parking nearby and

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

center of town, lovely room, comfortable bed, super nice and helpful lady running the place, good wifi

advertised as parking included, but it was 'fend for yourself' parking

wifi signal not so good in rooms, better to go downstairs into dining

comfortable and we enjoyed the breakfast terrace,outside seating areas and the views from the pool very much

lovely rooms, comfortable communal spaces, beautiful pool

large, high-ceiling rooms, comfy beds, nice little pool, a few minutes walk from a great local grill bar (closes

la carte and prepared a la minute, with fresh products) you will face the wonderful

amazing characteristic finca, lovely rooms, comfortable communal spaces, beautiful pool (very cold but we liked

laundry services weren't available either cause of a dryer issue but was no deal breaker

additional fees for parking and laundry - would be nice if included

very expensive laundry service. wasn t clear it s being charged for each item

the gym was a little small but never crowded

fresh breakfast buffet with many options

nice entrance, excellent rooftop pool (only cold water), 24x7 minimalistic gym (minimum required machines are

bar would be a bonus and if it opened abit earlier than 12

the pool

good wifi

friendly efficient staff. good facilities, pool and gym particularly.

breakfast was fresh and plentiful, staff were amazing. peaceful location, felt very welcome

the location, the swimming pool, the jacuzzi, the staff, the food.

breakfast buffet as well as dinner were outstanding throughout

cept for one evening where it was just

delicious dining: the restaurant impressed with a variety of breakfast options and delicious evening meals

is not boring at all, as you have daily entertainment sports and games activities, plus small gym, spa or you

do not ever order anything from room service

clean, quiet and a great beach.excellent breakfast

we could enjoyed plenty of activities, beach yoga, aqua yoga, aqua gym and even a self massage workshop

i missed a bigger and better equipped gym

our kids aged 12 and 8 had a super holiday

good breakfast, ok location. just tight for our needs

breakfast was tasty, but not enough choice for a week long stay

variety at breakfast, lunch and dinner

the facilities are great and not too far apart so it’s easy to keep an eye on your kids!!

there was no laundry/iron option

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

of august as hotel is full, difficult to find out chairs @ swimming pool area

plenty of sunbeds, fun entertainment, friendly staff, comfortable rooms, relaxed atmosphere, free gym

the spa breakfast was excellent

breakfast variety is good enough, it was not boring and everything was fresh

good food quality for both breakfast and dinner

breakfast was exceptional with a wide variety of food, with both healthy options (plenty of fruit)

no real bar scene at night in the hotel, relax cafe next door does have a live music night

breakfast and seawater heated pool

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

good service at pool bar

wifi signal not worked so good in our room, need to stay near the door many times

check in was quick and easy and we were facilitated with a late check out time also