we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

great for kids

5 star hotel - it definitely deserves a renovation, some thing at the hotel were old and broken (kitchen things

the wifi and the pool side restaurant food could be improved.

the staff there and at the pool bar were exceptionally good

noise from apartment drilling at 9 am and rubbish and laundry trucks coming during the ngt right outside our

modern, spacious room. fast wifi. clean. free parking

nice bar pool area and and nice and quiet

small kitchen in the room with everything needed

nothing except a clock at the pool/ pool bar would have been useful.

they had a laundry service but only needed to iron creases out of clothes

there is a laundry service but you cannot get an iron

for example there is not really the option of using a iron in the room but just use the laundry service which

staff, especially the staff whom carried out the kids club, discos etc

spa pool facilities seemed highly priced for just a couple of hours, particularly as we were

we also appreciated the self-service laundry on site, which was easy to use

we are definitely coming back and are super grateful to everyone in altamar restaurant and back kitchen thank

families with young children may like to request rooms closer to the pool as the stairs are quite steep and

o clock bar staff were very rude speaking about myself everytime i went to the bar and other guest in

paid for wifi and that was very poor

no iron in the room, laundry service(extra charge) takes 2 days

my flight was cancelled so i had to stay more, so laundry room would be useful, they have laundry service which

there are no laundry facilities at the hotel and if you do use the service you won t get your clothes back

room size is spacious for 4 people (2 adults and 2 kids)

wifi, more variety in lunch and dinner:) maybe a little better cleaning of the pool area ground

food could have been better more fresh fruit for breakfast would have been nice

was excellent staff where very friendly pool very clean food very good taxi very cheap to the port or europa

all staff were friendly, food and dring was of a good standard and lots of choice, swimming pool was lovely

excited about the trip and then felt let down when there was no tennis court as advertised, the pool was cold,

open bar very nice touch, can make drinks yourself according your taste.

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

maybe just tray to give more charm to the bar area in front the swimming pool.

the breakfast was so delicious, that we changed from bed-and-breakfast to half-board on our

we were there the week before the kids from uk got their holidays so it was a bit quieter for most of the

breakfast could be a bit different

plus no laundry service at hotel

not too busy quiet pool

food was delicious and varied, every day you could choose something according to your taste , the pool bar was

clean, well organized, nice ocean view and pool area. modern decor, good furniture and lighting.

my room was on the 4th floor and had requested one away from the pool bar and to be overlooking the reception

no complentary waters , no refill of milk etc or laundry bags

i also used their laundry service, and i found out it was not professional at all

music in the top bar finished very early

many kids at hotel

there was an amazing choice alf foods at breakfast and dinner.

warm pool, the kids was in it for hours

3 great pools and lovely kids

i enjoyed the most was the pool and relaxation area, the spa is excellent, and the breakfast was great quality

from daily bingo and workout classes in the pool, to the tiki bar and huge gym, as well as fun and helpful

two units - a one-bed studio with balcony upstairs, and a one-bed apartment downstairs with kitchen/lounge and

wifi

pool and sauna very good. i liked it. the room was separated from living area and kitchen.

wifi is a bit poor, would be nicer to have a little better wifi even if you'd have to pay for it

is only one thing we didn't like: some guests smoke in the breakfast area while still sitting and having bf,

traveller would very easily make friends here facilities are great, rooftop sauna and amazing bar and staff the

pillows are too soft. kids in the adult only pool.

improvement could be to establish a small coffee bar with real high pressure italian espresso machine in one of

the staff at the front pool bar were lovely...the playlist music as you sunbathed was class

furthermore, since it is a spa, the spa is quite big and impressive too, for such a hotel

loved everything. amazing facilities. pilates and aqua pool every day.

however, one important thing to note is breakfast timing

wifi is paid and the account creation is not ideal, i didn't get my account name emailed first time

breakfast was very good

th some exceptions on reception) - amazing structure - great for families - great location - early check in and

the pool was great and the kids pool area was great

we had hired a car, and was very pleased with the parking place

tennis court, activities for kids, animation club, pool bar, food was quite ok (for this price)

the pool and bar

terrible diarrhoea that came out black after eating one night in the all inclusive i bought my kids away because

of the place; quiet cosy traditional pool good size, heated enough for time of year, clean-aqua gymnastics was

great breakfast, great location, friendly staff

spa facilities could have been better. half board did not include non alcoholic drinks.

food excellent room excellent staff generally excellent location great good swimming pools & gym

needless to say the pools and the location are excellent but the service is the thing that sticks out

gym was a little small and could do with some updated treadmills

the awful thing has happened when i received my dress from the laundry

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

pool snack bar had very little choice, breakfast was very good but stayed the same each day

the garden and pool area are even better than a botanical garden

the rooms are nice and spacious, pool area is excellent and not to crowded.

wifi was non-existent

good parking facilities

nothing more you could need for the breakfast with friendly sarah making sure you had everything you needed

comfy room. bar space was relaxing. staff welcoming and friendly.

beautiful infinity pool overlooking the coast

numerous pools to choice from

breakfast is extremely busy and noisy, food is warm not hot

the spa was really wonderful and the staff were excellent

pools and beautiful outdoor areas

great spa experience

outside table tennis, putting and mini golf were very popular with guests

a barmaid at the reception bar did not like us on sight and was consistently unhelpful

and then there s the spa - just paradise

music is quite loud- good if you are in mood, annoying if you are trying to sleep or get kids to sleep - seek

wifi in the rooms is extra at 2 per night, and there's no free tap-water option with the dinner

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

resort, great restaurant and the breakfast buffet is superlative

only improvement i can suggest is to add a couple of additional machines to the gym areas, to cover all the

excellent hotel. nothing to fault at all. breakfast was excellent.

welcoming of the hotel staff was excellent, the spa was very nice and clean, there was a great breakfast selection

no kids and very clean

was a great pool, amazing service, and the included breakfast was incredible

there is no spa which would have been the icing on the cake

gym closed too early.

staff mixed up all my room service orders... except of that, the hotel and staff is great.

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

amazing food. warm swimming pool and shades near swimming pool.

to many screaming kids in the pool. there are 3 pool areas and no one is just for adults.

giving a sophisticated and professional service, from front desk to pool staff, table service to room service,

was no music in the bar in the evenings other than a short period of muzak and this made the atmosphere

were right by the kids area and they would wake us up early

is great, love the spa area, staff are all fantastic

they are provided but have to be collected from the pool attendants

wifi

breakfast buffet and bbq buffet was super!

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

laundry service ridiculously overpriced (which isn t unusual) however it s possible to use

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

there are no laundry facilities other than those offered by the hotel which are very expensive

free parking in hotel garage

peaceful, only adults and the staff was really nice

the staff and the pool. this hotel is probably one of the nicest i've stayed in gran canaria.

very quiet. no proper pool bar snack bar. entertainment very dated.

the bar area in the evening was sometimes unbearable with the lack of fans or ac

great choice of 4 pools and never an issue getting a sun lounger, staff will remove towels if beds left unattended

maid service ok but missed out on item replacements and took laundry when indicated not necessary to save water

once there were no towels due to laundry delay and we got the towels only after i asked if hotel does not have

the hotel has two pool areas - one for kids and activities and the other is a quiet area with a jacuzzi -

our children are too young to stay up until midnight and we wanted to get room service as we were stuck in the

didn t like the food in the restaurant near the pool, even an avocado toast was poor quality

staff specially sali at the reception and all the staff at the restaurant and bar including the new staff in

the gate was open, so anyone could get in) that side more calm, although you can still hear kids screaming

i knew it was surrounded by a golf course but thought there would be some way to get direct to the beach from

location is not pleasant - squeezed in the middle of multiple holiday properties, sport fields, golf club

moreover, there s a very good gym to keep up with exercise during your holidays

laundry facilities on site

two large pool areas - one very good for younger kids with lots of shallow water areas

we loved the bungalow - comfy beds, spacious kitchen/living room, access onto grounds which are spacious and

breakfast buffet is enormous with so much to chose from

room and bar, kids pool warm with slides, beautiful bar with lovely staff

the pool, cleaning of the room and all employees

the option to use any of the 3 pools was fantastic and the breakfast buffet had plenty of delicious choice

highlights were the royal level facilities, the staff, the breakfast in royal level, the crossfit gym, crossfit

the pool bar could have been open later my only criticism

the pool area is pretty good, quiet and relaxing

great cross-fit and gym area..

kids club was fantastic , can’t fault the animation team , they were superb

good equipped gym, two swimming pools and cross fit

very interesting place, very safely for kids and family.

was great ,very kind and caring staff delicious food ,my kids loved the club ,nice and big rooms tennis court

- door handle fell off laundry room, locking me inside

unfortunately due to covid the gym, spa, library, hairdresser and indoor kids club are closed

great facility for families with kids.

to eat next to the hotel parking in the hotel 3 pools ( one was very cold) many things for the kids

great choice of swimming pools for the kids and they were heated aswell.

the breakfast was better than most with a chef preparing eggs to your order

was modern with a beautiful reception and pool area

for him it was something normal i've asked him about the spa and there was no spa

what a gym !!

location, shuttle to beach and meloneras

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

the ladies that did the room service were so friendly and got the room ready every day, very quick and very

is fantastic, close to the yumbo center, great pool, serviceable gym, exceptionally nice staff, including

ble machine) but nothing bad to report about the

really gay friendly and theres a good room service

breakfast was amazing, with a fabulous selection of hot and cold food

close to everything, adults only is the way to go aswell if you have no kids, very clean, room cleaned every

kitchen was too busy for breakfast bar staff at pool were very dull, body language was poor

was really and it is located near to yumbo center, staff was super friendly, we asked for a late check out that

bathroom okay, wifi quite good, bed comfortable

one male bar staff he was rude and not very polite he was only there in the evening towards the end of

kids were keen kn staying late at night

not the hotels fault but you d think if there was a pool with kids stuff (fantastic we thought) that parents

amazing food, the private mini pool was a gem

splash pool freezing for kids - barely used

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

wifi is awful. could not connect tv to wifi/broadband and hdmi did not work.

better mini bar selection would be nice

safe you would have to pay for and no fridge unless u empty the mini bar and even then it's a bit rubbish not

doesn t seem to make sense considering this is an adults only accommodation and you would expect couples

the hotel was clean , there is a free parking

the manager of the breakfast she is so friendly

no screaming kids, as it's an adults only hotel

ud83dude01 secure wifi for remote working is fast and reliable, with dedicated workstations for guests

breakfast was good with all you wanted and dinner exceptional

too many kids staying at times, like 50 at a time

no steps leading into the pool just a ladder

great room great pool great location

excellent breakfast. nice pool area, and room had good facilities and nice balcony.

the pool area with bar is great

excellent laundry service

you can t use the pool, i would understand if it was peak season but this was mid november plenty of

tour guide who will give us a full tour of the hotel as i don t find out about the kids splash pool until last

about this hotel one of the best hotel to stay in with your family plenty of activities for the kids and adults

location, water park for kids, stuff attention

much to do with kids or for kids

very small parking compared to the other hotels parkings, very disappointed

shows; animations; children programme; gym; variety of meals in the restaurants - especially taking into account

enjoyed our stay and facilities. great services and they engaged the kids very well

chocolate fountain, fresh papaya and waffles for breakfast , delicious dates, this hotel surprise us every day

tiny details: the window in my bedroom was somehow not working and there was no wifi in the bedroom, which is

with a nice terrace/balcony, a comfortable bed, a bathroom with shower, a nice bedroom and a kitchen with coffee

wifi, spacious rooms, very clear, staff very friendly, sun and good atmosphere around the pool

gave us late check out, which was appreciated

wifi a bit slow and patchy. would be nice to have a jacuzzi or expanded spa.

compared to the hotels around the pool area is nicely designed with plenty of beautiful plants

modern hotel with great facilities and staff - the pool is amazing at 20m so you can do some real laps

location, view on ocean and sand dunes ( saharah style ), fantastic restaurant and bar and ever so friendly

the staff are amazing, the rooms (we stayed in a 4th floor suite) are exceptional, the breakfast and all

pools and spa were so nice that they clearly competed with the beach of maspalomas

pool towels, kettle, wifi, fridge (not just a deposit) no a/c

with a few pools, everything you could want to eat at the buffet breakfast, lunch and dinner and a well stocked

you can t have a kids pool, splash park etc that they can see but can t use

amazing staff, good facilities for kids

amazing staff, good facilities for kids

is excellent, the view is spectacular and the swimming pool very nice even if the jacuzzi wasn't working

easy access to the pool, beach and shops.

breakfast selection was the same every day in unique lounge

comfy beds & i loved the bar pool with aquaroebics

the gym. little and old equipment, many didnt work. should not be adverised as a hotel gym.

soft seating in the bar area were too low backed and not comfortable to sit in, the dining chairs were more

kitchen did not have microwaves

drinks from the pool bar were extortionate, asked for a small cup of coffee and tea and got given some muck

sell it as an appartment, but there is no kitchen and you have to do the dishes in the bathroom sink

wifi didn t work and this was a problem for working remotely.

our room was close to the reception, pool and bars which was perfect for our one night stay

the food at breakfast was incredible - so much choice and high quality

small pool

selection of food, comfy beds, great kids and adults evening entertainment, very friendly staff

a area for kids to kick a ball

the shows were entertaining, and the kids enjoyed the arcade

the swimming pools were freezing cold, including the kids pool, also falsely advertied as having 3 or 4 hot

food at breakfast, lunch and dinner with great choices

restaurant- plenty of staff great choice of foods for breakfast & dinner ( didn't really use it during lunchtime

for everyone and i between the meal times and all throughout the day they have a pool snack bar which is stocked

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

was a little rude, can t take drinks or food to room we got stoped and told off like some kids

the beautiful gardens and pool, especially the small heated pool for pre breakfast swims

wifi does work well in rooms,but if you are in reception lobby you will get a signal

there was no laundry/iron option

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

spa and rooftop pool

wonderful tina’s club to arrange many events for kids

of things to do, always some activity to do, great pools and pool area, great gym

no real bar scene at night in the hotel, relax cafe next door does have a live music night

swimming pool and leisure area in hotel

cost of eighteen euros for wifi in the room

breakfast variety is good enough, it was not boring and everything was fresh

the massage ,the sauna ,the gym are also well organized

vibes, lovely staff, clean and comprehensive gym, nice selection of breakfast items

enjoyed the aqua gym class and stretching on the beach close to a few restaurants and

room (121) was extremely spacious and a great view of the pool area

free wifi only in the lobby and you can use only 30 min

good air conditioning and wifi

complex was large with a great park area, pools, kids playgrounds and sport area

our child loved the pool (a bit cold but ok - february), the playgrounds and the kids disco

the pool area is excellent

is great value for money - food and drinks available at all times - pools were amazing for the kids - lots of

bar services and entertainment also very good for a family holiday

my second gripe was the wifi, it was absolutely horrendous

there were sun loungers available each time we visited the pool so didn't need to walk around for too long

nice gym

good size gym and adult only pool / spa

food is great a lot of variety and it was super nice to have a special table for kids

airport transfer was not available late at night - a big fail for an airport hotel in my opinion

too far from airport, i used as a transit hotel for one night only and it was great with a free shuttle to the

late check out, buffet breakfast was brilliant,

very nice hotel,clean,great facilities,gym rooftop swimming pull ,great breakfest

free shuttle to and from the airport

parking is a pain - trying to find something close to the hotel was challenging (we ended up a few

advertised as parking included, but it was 'fend for yourself' parking

your way to the hotel was difficult and stressful and parking was a little tricky

center of town, lovely room, comfortable bed, super nice and helpful lady running the place, good wifi

wifi only in the reception/courtyard area which is fine but becomes difficult in the

an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

breakfast, atmosphere

the breakfast and the pool were very pleasant

was not bad but i got a room that looked like a bunker with no lights and small windows, the gym was under

on breakfast rules or hours (in the end we missed it the next day because of this); or wifi etc strong mold in

wifi did not work properly and could not be fixed

wifi was poor.

the pool could have been warmer

the staff the room the pool the breakfast the location

parking is easy at the hotel