laundry service ridiculously overpriced (which isn t unusual) however it s possible to use

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

the housekeeping is very average and the smell of the sheets and towels coming out of the laundry is very bad

there are no laundry facilities other than those offered by the hotel which are very expensive

there are two large swimming pools - one silent, the other one for families with kids, aquagym, music, etc

once there were no towels due to laundry delay and we got the towels only after i asked if hotel does not have

maid service ok but missed out on item replacements and took laundry when indicated not necessary to save water

wifi speed was incredible, enabled me to watch netflix in the evening

needs bigger gym and more equipment there

our children are too young to stay up until midnight and we wanted to get room service as we were stuck in the

plus no laundry service at hotel

very clean place with good stuff very good wifi good food

clean, well organized, nice ocean view and pool area. modern decor, good furniture and lighting.

remember nothing, may be noise from pool area when a cocktail bar was open until 23

wifi not useful

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

i would recommend the spa

we thought maybe there was room service, but that also was not the case

the spa was reasonably priced - the massage provided by agata was superb and the free indoor spa pool

my mom adored the infinity pool, a few steps away from the nicest beach we saw on the island

location was fine breakfast was dissapointing

price was very expensive and paid that much bar closed early and was told not allowed to sit out and talk with

food could have been better more fresh fruit for breakfast would have been nice

open bar very nice touch, can make drinks yourself according your taste.

all the god entertainment was at an late hour so that the kids was to tired to go and see

no iron in the room, laundry service(extra charge) takes 2 days

there are no laundry facilities at the hotel and if you do use the service you won t get your clothes back

my flight was cancelled so i had to stay more, so laundry room would be useful, they have laundry service which

i wish they add at least bench and dumbbells for their gym

weights in the gym would have been nice, but we are also regular gym goers, so we probably have high expectations

we also appreciated the self-service laundry on site, which was easy to use

with parking it was complicated. hotel has got only a few parking place.

was amazing, the view, space, kitchen equipment

food and local food, the rooms were clean, the entertainment staff was good, the people at the bar were helpful

and views fantastic, kitchen fully equipped, pools warm and clean, staff very friendly, private terrace gets

there is a laundry service but you cannot get an iron

for example there is not really the option of using a iron in the room but just use the laundry service which

they had a laundry service but only needed to iron creases out of clothes

covered private parking with no extra fee

superb location,massive room and balcony,fab breakfast,very near town and beach

noise from apartment drilling at 9 am and rubbish and laundry trucks coming during the ngt right outside our

place very friendly helpful staff omelettes made for you at breakfast are gorgeous i use booking

staff are lovely, the rooms are spacious and clean and the gym is well equipped for its size

great helpful staff throughout the resort with reasonable prices during the day at their poolside bar as well

it was quite a special time for us as my partner asked me to marry him on the roof top bar at the hotel

we chose the accommodation because of the washing machine, but where it was and the mold and laundry smelled

hotel need to have spa menu on their website

clean,good wifi,good food

fabulous location, lovely room, great breakfast and beautiful pool

chef catered for severe allergies by cooking food separately in the kitchen

wifi was non-existent

lovely pool and facilities

nothing more you could need for the breakfast with friendly sarah making sure you had everything you needed

good parking facilities

beautiful infinity pool overlooking the coast

i also used their laundry service, and i found out it was not professional at all

no complentary waters , no refill of milk etc or laundry bags

with several pools at different levels, including the infinity pool, rooms with ocean views, spa and work out

with several pools at different levels, including the infinity pool, rooms with ocean views, spa and work out

spa water a bit cool.

from everyone, but a special shout to raul on reception, and to eduardo, ayoze and valerio at the bar who make

wifi a bit dodgy

modern, comfortable, heated pool and jacuzzi, amazing sauna on the rooftop terrace, very helpful

kitchen has very basic appliances, so don't expect to cook a gastronomic dinner here

is a very nice place to stay in the day also the breakfast

more food options at bar pool

swimming pools were great (although the kids one seems to be colder than other ones), the rooms are spacious

the gym/ facilities and options of pools

place was cleaned 5 times a week and wifi was excellent

breakfast, fantastic choice

bungalows are build to make a closed resort with the swimming pool in the middle

the pool bar offers drinks from 11 am to 11 pm with 2 local beers on offer and various cocktails which are

is amazing room swimming pool, beach is super near market ,bus station , staff is super restaurant is good

best reception for wifi was around the swimming pool only

the pool and bar

couple things disappointed us during our stay there were unstable and sometimes poor wifi connection which is

the pools which were mentioned to be heated were lukewarm at best

also nice tennis place and good parking

spa was paid and indoor pools were also paid

the pools were amazing and had a variety of pools, with a kids pool, 2 quite area pools (that were heated), a

smoking at the pool even with kids around

great service. many activities for kids

food could be a bit better, especially sweet food for breakfast. some days there are street

was superb and lot of activities for kids

we even had santa visit as we were staying during christmas with the kids getting some great presents

great breakfast, great location, friendly staff

spa room looked like it hadnt yet been

buffet breakfast was very good and plenty of choice from fresh fruit, bread and cooked meals

kids club wasn t v good also the lady at kids club wasn t that good. not much for kids to do

excellent hotel with superb facilities and great choice of food for breakfast and evening meals.

i asked about laundry and the guy was not helpful, he looked at me like i was asking a very strange

the awful thing has happened when i received my dress from the laundry

most comfortable bed and pillows i ever experienced for a hotel every evening - our kids bed was bade (nice

rooms have a luxury feel pools are beautiful - however the mungo pool get full early for a buffet, the quality

no spa or any sauna/ steam room available

room service poor: one day they did not show up

found the kids pool and then one of the premium pools that were heated enough to swim comfortably (we went

availability of multiple pools, particularly the quiet pool for relaxation

can ask an extra fee for internet & safe for a 4* hotel never seen this ever the management of golf voucher was

it has many restaurants and shops nearby and has a number of swimming pools, jacuzzis, a gym/spa and plenty of

the resort is very well presented, lots of space filled with palm trees, lights and swimming pools

the large infinity pool was another highlight i really enjoyed

towels not 5 star and breakfast area is huge and very busy

in the room, ac is set to a minimum of 22c which didn't bother me but is worth noting, spa costs extra (around

clean and unique experience worthwhile with vip lounge and breakfast

very clean and nice hotel. staff is very friendly. breakfast selection is superb.

breakfast buffet was superb - excellent choice of dishes, breads, jams etc

but this time it was not good - we couldn't sit outside since the room was basically in the bus parking outside

pool management of beds.

breakfast was exceptional, impressive selection of cheeses

everything you need - lovely pools, good breakfast, a gym, a mini market, friendly staff and clean rooms

i also think that it is unacceptable for hotels to allow women to walk around topless in the pool area

peaceful, only adults and the staff was really nice

very quiet. no proper pool bar snack bar. entertainment very dated.

less live music, spa pools closed and all inclusive so expensive now we went for breakfast only, ate and drank

minor - wish the gym opened before 8

was a great pool, amazing service, and the included breakfast was incredible

wi-fi could have worked better on the room's balcony, the other side of the pool, or the gym

we order room service and it was delicious

pool was large, absolutely no problem getting a sun bed, which had thick comfortable mattresses

laundry was a little slow 3 days wait for gym gear meant 3 days unable to use an excellent

the hotel there were few kids to play with and nothing to do for kids except to stay in the pool

gym could be slightly more advanced but honestly nothing to complain about.

were with kids and they were missing animation team or more kids related activities

unstable wifi

breakfast buffet and bbq buffet was super!

great facilities and environment. kids club was excellent for our 7 year old.

when we mentioned at the reception that we are being disturbed by a loud music from the hotel bar in the evening

the location was perfect. breakfast was perfect. the staff were helpful, polite and friendly.

luxurious sunbeds and towels, plenty of umbrellas, lovely pool bar and cafe

laundry facilities on site

you have small kids the water park is great as long as you don't look at the water

or kids loved it too

rooms and facilies were nice. all inclusive food ok. gym ok. great beds.

pool gym restaurant perfect!!!

stayed in the royal level which was adults only and very discreet, pool was not busy plenty loungers the buffet

the gym could also do with an uplift as equipment was old

two treadmills of the 3 were not working and gym was busy.

was great and the adult only pool is relax and not crowded

gym could have been better.

room was spacious and the bed very comfy

place, modern hotel with good facilities recently after renovation there is a gym and a small spa which allowed

are non smokers and although the outside pool bar was absolutely lovely we tended not to eat our lunch outside

by being a guest of the 'royal level' we had access to an exclusive pool area and separate restaurant

kids club was fantastic , can t fault the animation team , they were superb

the only thing we didn t like was that the pool could have been cleaner

as a guest of the hotel you get access to the stark luxury gym, which is next door and has amazing facilities

spacious rooms, clever design and lighting , good breakfast buffet, amazing pool area & gym

delicious breakfast and nice drinks by the pool

the gym is well-equipped with modern machines and free weights, as well as daily pool activities from

- door handle fell off laundry room, locking me inside

the bar staff became as

our kids loved it and we did too

great with my kids!

the morning with someone screaming and singing through a loud speaker to motivate people in the pool exercising

staff were very helpful and friendly, it has a good gym, laundry facilities, nice shower, big pool and is gay

kevin sorted out with ease a late check out with a beaming smile

bed, excellent cleaning nice pool area and bar room well equipped and good size, great gym

the pool partying and great customer service

there is a weights machine pin missing in the gym so not all machines can be used at the same time

the gym was fantastic, small but had everything- a big plus

there are shallow water area in the swimming pools for kids, which is really nice

the gate was open, so anyone could get in) that side more calm, although you can still hear kids screaming

evening entertainment rather for older people, not great. wifi not good.

kids were there as well it was bad

breakfast was tasty and fresh with all choices - the freshly cooked omelettes were a favourite

also paloma and the others from animation team were very kind, especially with our kids and they have good

kids were keen kn staying late at night

the breakfast was good

only issue we had was we were unable to connect to the wifi, but we never mentioned it as we didn't actually

we were right above the main pool bar area, which we thought would be noisy but when the sliding doors were

notch breakfast, lot of variety, rooms were clean along with the pool and surrounding area, staff were friendly

what we loved: the pool area and adjoining bar which served great lunch options & terrific aperol spritz

was really and it is located near to yumbo center, staff was super friendly, we asked for a late check out that

que fuera only adults

a few minor queries - no laundry service was a problem, there was no fridge in the room, and we did not like

wifi is awful. could not connect tv to wifi/broadband and hdmi did not work.

better mini bar selection would be nice

safe you would have to pay for and no fridge unless u empty the mini bar and even then it's a bit rubbish not

doesn t seem to make sense considering this is an adults only accommodation and you would expect couples

the hotel was clean , there is a free parking

the manager of the breakfast she is so friendly

no screaming kids, as it's an adults only hotel

ud83dude01 secure wifi for remote working is fast and reliable, with dedicated workstations for guests

breakfast was good with all you wanted and dinner exceptional

too many kids staying at times, like 50 at a time

no steps leading into the pool just a ladder

great room great pool great location

excellent breakfast. nice pool area, and room had good facilities and nice balcony.

the pool area with bar is great

- especially taking into account that we are vegetarians; view from the terrace; amazing pool

the pool was great (althouhh slightly cold)

only for 5 mins as the maintenance guys came very quick too but lucky we had cocktails from the bar with us plus

amazing facilities, fab hotel for adults and kids

spa area very very poor....only a jacuzzi with no hot water. lack of sauna and turk is bath

excellent laundry service

there should be at least on properly heated pool or jaccuzi - water in december was too cold for me

only disappointment was the snack bar by the pool- we felt that this could have had better options, e

to criticize but only 2 improvements could be recommended - a bit better equipment for the gym - a barbell would

food was really good, the pool bar had a lot of bevarages to choose from, variety of everything

you have to pay extra for a fridge in your room and extra for air con and extra for wifi

several pool areas, pool bars and a nice restaurant where you can enjoy breakfast, lunch, dinner or all inclusive

fourthly we had to wait till 3pm each day for our room service so we had to use wet towels to dry ourselves

kids area with fountain slippery floor very danger for small kids you have to hold hands all time

wifi is only

clean, modern, nice bathroom, very comfy bed, good wifi, very pleasant and friendly staff especially michael

wifi weak

pool and sunbathing area plenty of sunbeds, jacuzzi and sauna was great

the spa facilities are fantastic

wifi was touch and go, but that s usually a bonus on holiday.

parking space

i didn't notice the glass :d) i can't even say more positive feedback about the atelier coctail bar and about

restaurant, very friendly staff, very clean rooms, good coffee with kettle at my room, swimming pool very clean

location, view on ocean and sand dunes ( saharah style ), fantastic restaurant and bar and ever so friendly

excellent gym and pool with a 22m training lane for a proper swim

is excellent, the view is spectacular and the swimming pool very nice even if the jacuzzi wasn't working

easy access to the pool, beach and shops.

breakfast selection was the same every day in unique lounge

comfy beds & i loved the bar pool with aquaroebics

the gym. little and old equipment, many didnt work. should not be adverised as a hotel gym.

soft seating in the bar area were too low backed and not comfortable to sit in, the dining chairs were more

kitchen did not have microwaves

drinks from the pool bar were extortionate, asked for a small cup of coffee and tea and got given some muck

sell it as an appartment, but there is no kitchen and you have to do the dishes in the bathroom sink

wifi didn t work and this was a problem for working remotely.

our room was close to the reception, pool and bars which was perfect for our one night stay

the food at breakfast was incredible - so much choice and high quality

small pool

selection of food, comfy beds, great kids and adults evening entertainment, very friendly staff

a area for kids to kick a ball

the shows were entertaining, and the kids enjoyed the arcade

the swimming pools were freezing cold, including the kids pool, also falsely advertied as having 3 or 4 hot

food at breakfast, lunch and dinner with great choices

restaurant- plenty of staff great choice of foods for breakfast & dinner ( didn't really use it during lunchtime

for everyone and i between the meal times and all throughout the day they have a pool snack bar which is stocked

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

was a little rude, can t take drinks or food to room we got stoped and told off like some kids

the beautiful gardens and pool, especially the small heated pool for pre breakfast swims

wifi does work well in rooms,but if you are in reception lobby you will get a signal

there was no laundry/iron option

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

spa and rooftop pool

wonderful tina’s club to arrange many events for kids

of things to do, always some activity to do, great pools and pool area, great gym

no real bar scene at night in the hotel, relax cafe next door does have a live music night

swimming pool and leisure area in hotel

cost of eighteen euros for wifi in the room

breakfast variety is good enough, it was not boring and everything was fresh

the massage ,the sauna ,the gym are also well organized

vibes, lovely staff, clean and comprehensive gym, nice selection of breakfast items

enjoyed the aqua gym class and stretching on the beach close to a few restaurants and

room (121) was extremely spacious and a great view of the pool area

free wifi only in the lobby and you can use only 30 min

good air conditioning and wifi

complex was large with a great park area, pools, kids playgrounds and sport area

our child loved the pool (a bit cold but ok - february), the playgrounds and the kids disco

the pool area is excellent

is great value for money - food and drinks available at all times - pools were amazing for the kids - lots of

bar services and entertainment also very good for a family holiday

my second gripe was the wifi, it was absolutely horrendous

there were sun loungers available each time we visited the pool so didn't need to walk around for too long

nice gym

good size gym and adult only pool / spa

food is great a lot of variety and it was super nice to have a special table for kids

comfortable firm bed, good breakfast with a lot of home produce and wonderful setting

historic property in a lush, verdant setting with a nice pool and plenty of outdoor hang-out space

ough we did not leave hungry), and we were disappointed with the

incredible location, the view from the pool is just amazing

la carte and prepared a la minute, with fresh products) you will face the wonderful

the front bar was lovely very welcoming the rooms were spotless

too far from airport, i used as a transit hotel for one night only and it was great with a free shuttle to the

free shuttle to and from the airport

clean rooms, comfortable bed,proximity to the airport and a free shuttle

we used the bar in the evening, which was great

parking is a pain - trying to find something close to the hotel was challenging (we ended up a few

very helpful staff who helped us find parking nearby and

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

center of town, lovely room, comfortable bed, super nice and helpful lady running the place, good wifi

your way to the hotel was difficult and stressful and parking was a little tricky

laundry services weren't available either cause of a dryer issue but was no deal breaker

very expensive laundry service. wasn t clear it s being charged for each item

additional fees for parking and laundry - would be nice if included

spa and gym facilities

island, staff witch was very helpful, i have to mention angela from restaurant,, gema from pool bar and havier

delicious breakfast

pool looked so invuiting but water was too too cold in january _ invedt in solar panels and a cover

fantastic staff: gave me an ice bucket for cooling drinks we had had to buy out because no bar (no fridge in

breakfast was very good, nothing was too much trouble for staff

decent breakfast