an crockery an microwave not much spoken english but all was well an resolved the best was laundry cleaning lady

the breakfast and the pool were very pleasant

breakfast, atmosphere

free parking, breakfast, and hospitality was great!

2mins both superb on site weight room was well equipped (if you like that sort of thing)plenty of parking

wonderful! very special and very quiet. not suitable for kids.

pool facilities and grounds are stunning

not enough choice of beer and wine in the honest bar beside the pool

location, great pool, nice rooms

the breakfast is average but the croissant is nice

it was relaxing, tranquil and we enjoyed spending many hours by the pool

plenty of parking and a restaurant on site

the only thing is that i would not say that the hotel is for families with little kids - we were there with

so traffic can be a bit of a nightmare at end of the school day when the parents pick up their kids but just

free wifi

breakfast was very good, nothing was too much trouble for staff

the food was excellent, great choice at breakfast and exciting dishes for evening meals

but you could order room service

room on the first day, would have liked a fresh bottle every day as we had to buy water from the spa ( short

good hotel in beautiful surroundings excellent breakfast included in the price, a very pleasant rest from the

wifi not great

your way to the hotel was difficult and stressful and parking was a little tricky

advertised as parking included, but it was 'fend for yourself' parking

wifi signal not so good in rooms, better to go downstairs into dining

wifi only in the reception/courtyard area which is fine but becomes difficult in the

staff is amazing - ladies that helped us with breakfast, small things to make kids happy - highly recommended

staff is amazing - ladies that helped us with breakfast, small things to make kids happy - highly recommended

there is also a self serve bar in an outside room on the roof that is always open to guests

excellent breakfast, fresh fruit, meat and cheese selection

superb breakfast served by attentive staff

worse than that there is a storeroom directly opposite the room where the laundry is collected anytime between

the breakfast could have a couple more vegan options at breakfast

the staff are warm and friendly offering the best service and an exceptional breakfast

great location very comfortable and quiet, nice relaxing roof top bar space

breakfast could have had more options and it's also limited.

hotel is on walk street but some noises comes to room from street and near by bar until midnight

the staff was very friendly and the breakfast was delicious

good ac and wifi

awesome location, great breakfast

bar / restaurant seems to be a little under utilized

was not working sent two shirts to laundry, returned as expected on the same day but in one shirt there were 2

a large hotel, with a nice bar and restaurant area

due to covid restrictions the bar wasn't always open, the pool and gym were closed.

did not use any of the hotels facilities but the bar, swimming pool and gym looked good

i found a swimming pool on the 13th floor and the gym on 12th floor, i was alone there, nobody else found it

access to alis rooftop pool and bar was well worth an upgrade to a suite

such a great hotel the pool the roof top pool what a view of the sea and port

the breakfast was wonderful and the bar area and the bodega

the private pool on the rooftop made a huge difference for us as well

room service was not 5 star hotel

missing things in the room, no kettle, no laundry bag, no tissues etc

our room a little noisy at times but we think it was close to laundry door and lift access so possibly due to

pool was closed gym was small

lovely new year eve dinner friendly staff great rooftop bar nice gym

compared to lots of places nearby the onsite restaurant and bar were expensive.

wifi was also slow in the room

gym not accessible

the bet was good and the gym and the breakfast were okay

are big but empty, building is old, at the roof the gym is not even small but tiny, you can forget about early

we reached hotel, and our room had a gym cycle

to the beach, shops and restaurants, roof top heated swimming pool, nice gym, tasty food, great coffee, friendly

is great - you have the bar, the pool and the gym with sauna

also a special mention to erik and juanma on the rooftop bar who gave us great customer service and made us

the wifi is not reliable

+ it's only a short walk from the beach + cheap beer at the bar by the pool + wifi worked well!

wifi was terrible

wifi was only one or two bars.

staff is friendly and helpful, and the rooms are of decent size, with good wifi connections

wifi

slow and intermittent wifi

onto the promenade, there s a supermarket next door, as well as many restaurants and the wifi was excellent

hotel has a gym and small swimming pool and sun beds overlooking the sea

it would also be very good to have a very small bar within the hotel

friendly staff, great breakfast, comfortable room and relaxing public areas.

were very polite and helpful, the spa is a little outdated but was a nice touch to our stay

is no wifi network in rooms (only on the ground floor)

was horrendous, loud noises all night long, very dirty, only one outlet, ancient television, no wifi accessibility

a lounge / bar area , that sadly doesnt function

sometimes it is very noisy and wifi is available only at the reception.

maybe a possibility of installing a wifi every 2 floors on the main hall will be perfect for mail and home

as a plus, on the roof there is a small bar that serves drinks and food, and sitting there at the evening having

hotel breakfast and gym facilities were both very good for the price

quiet, pleasant staff, great rooftop bar with views, small but functional gym, decent breakfast which changed

the gym and pool are suitable for max 2 persons at a time

need a mat for sit ups in gym. location is on main road (not much to be done about that)

a little kitchen so you can make coffee in the morning

wifi was terrible, lifts were just as

the shower and bathroom was brilliant and there was a mini kitchen

kitchen was basic, just 2 electric hobs to cook on

great location, luggage service after check out and nice to have a fridge and a kitchenette

been changed, we had to ask clean new ones and the bed linen didn t smell like coming from the laundry the

great place, but the wifi didn't work while we were there over new years- this was a minor inconvenience

there was no space to keep your bathroom stuff, but this was not a major problem because the kitchen worktop

also the wifi did not work

the room was spacious and had a very basic kitchen included

staff, room service staff (laundry), chamber staff and duty manager were all fabulous, friendly, provided a

we also requested a late check out and asked if there is any additional cost the reception staffs were very

loved the pool and sunbathing area on the

to call the room service for everything

staff at the bar in the evenings are very busy with room service orders and admin so are not always available

close to beach, restaurants, las canteras boardwalk, markets, laundry. clean, quiet.

laundry was so expensive

the beer in the bar is

for kids the ppol was a little boring

great breakfast

wifi very poor stayed in room407

helpful staff but cold at nights,very poor wifi,

poor wifi

wifi a bit tricky for apple, managed to connect iphone but not ipad

tght i had booked kitchen with balcony, website not clear enough on type of room you are getting

great staff, excellent localization good same day redelivery laundry service

spa facilities, the gym and swimming pool- all very clean i used the spa facilities (steam room, salt bath and

really enjoyed our short break,hotel is fab,great location and spa and pool were great

spa,gym and swimming pools very good with great views from the roof onto the beach

location, very nice spa (with sauna and turkish bath and dead sea pool) and rooftop swimming pool with sunbeds

daily cleaning and changing laundry and bed linen in

location and strong wifi

late check out. bag storage

we arrived we were told that the breakfast and bar facilities were not available due to reformation, this was

the wifi worked perfect from my room

i quite enjoyed the breakfast too

great staff, clean rooms, good wifi

to geach, good, reasonable continental breakfast, friendly staff and a great rooftop lounge area

also allowed us an early check in which was great

throw from the beach, right next to an amazing coffee shop where you can have a pastry for breakfast and a latte

wish there was an indoor spa when bad weather

rooftop pool was great as well as the location

gym was very poor not like the photos

wifi good in reception

room service everyday

room pretty basic with poor view. no laundry cleaning on weekends.mediocre breakfast

excellent wifi

soft drinks in the mini bar were free the first night

otherwise, the pool area is lovely and there is a nice pool bar with a good food choice

from concierge, reception, bar staff and house keeping - excellent

we also really enjoyed the rooftop bar which had fantastic views and offered a great choice of cocktails

big and comfortable room, good wifi, nice breakfast

excellent, clean , friendly staff , good breakfast and roof top bar

wifi connection works fine; good price for accomodation near the beach; also near the supermarket

the small kitchenette was handy for breakfast

there was no bar although it was advertised

the only downside is that the wifi is very slow

gym wasn't great

as an integrated gym would have been great, instead of having to go to the other sister hotel for that

are you actually a pet friendly hotel

did not have breakfast

the breakfast is awesome: fresh fruits, freshly brewed coffee, freshly baked bread by the owner

breakfast was excellent, with cooking (eggs, bacon, sausage etc) done on a personalised basis

free wifi

excellent breakfast

laundry bill was very dear.

kids playing football outside the hotel and play late night

position and gym were excellent. nice room. professional staff .

good location. nice with gym, even though it s basic you can get a workout in.

gym location beside reception

kettle in the room but staff made us lovely teas at the bar downstairs

wifi strong

wifi was spotty bit of a walk to las canteras and the area around the hotel is residential not

room above the bar is noisy and there should be a small fridge in the room

at night so maybe its different in the day but there were lots of men hanging around outside the bar across the

lovely room, gym, room service. loved the bathroom.

had booked a twin executive room and a late check out and had been informed through booking

nice entrance, excellent rooftop pool (only cold water), 24x7 minimalistic gym (minimum required machines are

seaview without additional costs, swimming pool on the roof, gym, large room, comfortable beds, i could easily

very good breakfast selection every day with wonderful bar food and restaurant

my kids loved the kids club, disco and the pool while me and my husband enjoyed the food and the

air conditioning in the rooms is not really effective and the wifi is patchy at best

pools, room with seaview - good breakfast - quick reception - gym and swimming pool - everything is like you

so many kids... pool was wat too busy so we ended up using the spa for some peace and quiet.

haven't been to a tui family life hotel, so it was a surprise for us that the kids (5&3) had so much entertainment

the facilities were very good, for adults and kids

complex was large with a great park area, pools, kids playgrounds and sport area

good breakfast, ok location. just tight for our needs

the snack bar from 1pm was also excellent

variety at breakfast, lunch and dinner

is not boring at all, as you have daily entertainment sports and games activities, plus small gym, spa or you

do not ever order anything from room service

clean, quiet and a great beach.excellent breakfast

we could enjoyed plenty of activities, beach yoga, aqua yoga, aqua gym and even a self massage workshop

i missed a bigger and better equipped gym

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

there was no laundry/iron option

the parking facilities as is quite busy over the weekend.

wifi connection was also very unstable

chill out bar , the room view and the complementary gifts we got

heated pool reasonable size

extremely poor gym

bathroom and some of the furniture is dated, breakfast variety could be better, the sauna and gym were very

we were looking for 5 nights late summer sun, and wanted to just chill out

location right on the beach, fantastic ocean view, very good breakfast, nice pool area with two pools, spacious

beautiful infinity pool overlooking the coast

peace and quiet, the beautiful swimming pool, jacuzzi and surrounding gardens together with the comfortable

beautiful room and view! breakfast and dinner very good!

an amazing infinity pool with jacuzzi, everything spotlessly clean

lovely pool and facilities

no iron in bedroom. but they did offer a laundry service to us swim pools were not heated.

free internet, and expensive to buy, food smell in the room, laundry old (towels and pillows

sometimes the food was not hot enough. some gym equipment was broken for my two week stay.

hotel in very good location very clean lovely pools gym very nice food the all staff were very nice

all the staff beginning with reception, dining room, and bar are courteous and helpful

only fault i have with this hotel and is a very minor one is that the swimming pool is a bit too cold but honestly

facilities ie the gym so lacking i'm suprised they advertise it

could do with better gym

the swimming pools were freezing cold, including the kids pool, also falsely advertied as having 3 or 4 hot

the breakfast was very good, the location is also very good

the warm pool was not that warm. should warm the kids pool more than the adults ud83dude05

the warm pool was not that warm. should warm the kids pool more than the adults ud83dude05

she was also able to approach kids

a area for kids to kick a ball

we both made use of the pool bar and the restaurant for snacks, evening meal and breakfast