breakfast is pretty good. fitness center and laundry machines available for use

pool was inoperable.

well maintained, pet friendly.

spacious clean well equipped rooms. free breakfast and nearby walkable restaurants next door.

did not get to eat breakfast because we slept so late

5 hour drive, someone tampered with my car in the parking lot and derailed our entire first day of our trip

the nightly rate, i understand this isn t the hotel s fault (no breakfast, no pool, limited gym) but i felt

the wifi did not work with my chromebook laptop

pool and hot tub being closed

i had to call guest services at least 5-6 times before they picked up because the wifi didn t work

there was no laundry facility, had to go to another hotel

working pool, luke warm hot tub, no working laundry

the rooms were a great value and we utilized the laundry facility as well

they said they were still doing laundry and that we would need to wait

wish pool was open until at least 10

cold atmosphere, not really friendly. gym was a arctic-room..., so cold in there.

staff was great, comfortable bed, food wasn't bad, free wifi as hilton rewards member.

approx 7 kids and adults had to exit the area because it was burning

cleanliness,pool,gym

no kids running the halls

the 2nd level by the laundry room smelled really bad

no laundry

i slept well in the room and in the morning the breakfast buffet was clean and organized with hot coffee

the breakfast was not what it was advertised as. morning lady at counter was very nasty.

had ac, tv, wifi, frig, microwave, table and couch

pool was a nice size and was open early and late

wifi, room cleanliness..

glad the pool was open-you had to schedule a time but it was available

good shuttle service. got a shuttle to the mall nearby and back.

it would be great if there were more than two handicap parking spots

pool and laundry room,

cleanliness, location, pool, room and breakfast.

the breakfast was really goood, a lot to choose from.

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused

no pool, wifi

after an hour he went to laundry area & they gave us towels

good service. they have shuttle bus to the airport. very convenient

small parking lot

parking lot was small

there wasn't anything i didnt enjoy, only that the pool was closedud83dude22..

good shuttle service

advertised a pool and hot tub, but when we got there they said it was closed

thing was the pool area could use a slight make over

the pool and hot tub

spent hours trying to operate it until finally got room service to do it

the perfect location, to secure parking, to the welcoming lobby, to the excellence of kevin s check-in, to

room service didn't clean out make my bed and the shower head was loose

information we received said the hotel had room service

very convenient location, good pricing. ample parking, free internet.

no pool no bar no breakfast

laundry & snacks/food at front desk was a great bonus

was not picked up that day- smelled great after 12 hours 5) the dryer did not work and the laundry room was

confirmed twice with front desk that hot tub was open and that they had guest laundry

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a

there was no bag for dirt laundry

easy access and parking

liked everything, the fitness room, the pool

there is a nice small pool for the kids to play in as well

the lamp was too bright to keep on for kids to sleep

looked brand new all necessary amenities adequate parking good breakfast variety

also loved the free laundry

and none for the pool area

pool table,,bar area and the room layout

received great front desk service and appreciated the early check in approval

nothing really. pool is small but clean and nice.

had blood spots on top cover maybe they dont wash top comforter i only see sheets takeing to the laundry room

the issues they told me they didn't have anything more to issue us cause they wouldn't have clean laundry till

pet friendly , clean, and friendly staff

made loud noise every time i moved), lots of electrical outlets on both sides of the bed, good wifi connectivity

very hot water. pet friendly (main reason we stayed there).

there is no guest laundry

the hot breakfast was great. we used the breakfast area for a sit down dinner one night.

breakfast was great

i didn[t expect the breakfast that you offered. it was great!

the breakfast was delicious

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

the smell of laundry detergent on sheets

i also wanted to use the guest laundry which was also not

so i had to go all the way back downstairs to see why then she hands it to me in a doubletree laundry bag said

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in

beds were comfortable, my kids enjoyed the breakfast, although they didn't catch it everyday

no breakfast meat

nice modern room, decor, tv, wifi and lots of plug-ins

needed an early check in for meeting

did not like that front desk did not tell me pet fee was $50/night and did not tell me that they were billing

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

laundry room was out of order my last 2 days

dont plan on clean laundry

the onsite laundry facility came in handy, as we were there for a week

kitchen amenities were very nice, bed was super comfortable

gym hours closed at 10 pm--we are on west coast time and like to work out in the evenings so this

location was fine 10 minutes from airport by shuttle breakfast and dining room very nice shuttle was excellent

the grab & go breakfast was a great idea for an early flight

parking was terrible, no spots after 8pm

this hotel had a 24 hour airport shuttle service provided included in the room cost

he was able to find one bar in the laundry room

need coin laundry inside.

not in the laundry, not in the room, not in the bedding

breakfast was passable.

pet friendly

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

only issue would be laundry area and you have to pay to clean clothes

we stayed for four days, one thing we didn't like was the laundry system

room had an odor of previous guests cooking and dirty laundry

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

main desk - truly lacked personality and bar service and hours was very disappointing.

comfortable beds nice pool

breakfast

the staff in the morning for breakfast was very friendly

it was clean beautiful and plenty for the kids to do in the area.

parking

no laundry bag in closet

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no place to do laundry

the pool/sauna area is a bit isolated and unsafe at night

the property is billed as adults only but there were kids everywhere

clean good location would like full kitchen and complimentary breakfast

no breakfast

no wifi

breakfast and night staff were excellent

you even get a full breakfast with belgian waffles

self laundry facility was in the hotel

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

to covid restrictions, we were unable to take advantage of the pool, hot tub, and breakfast, but that was to be

throughout room and public areas, everything up-to-date, wi-fi easy, staff super-nice,parking

nice corner view breakfast was excellent

originally added extra items to my room service tab

the bed was great nice tv room service was great

in room breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

the hotel was very accommodating for several issues we had (broken glass, sick kids, etc) which was very

it has a gym and stunning views of the ocean

food in bar on 32nd floor was disappointing.

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and

good easy to get to location easy on and off the highway lots of amenities bar in the lobby

coffee and breakfast were very good

chose this hotel because it has a shuttle to the cleveland airport, however, this shuttle does not start running

i loved having the kitchen in the living room

the pool did not look as clean as it should, and the bed linen in my room had blood stain.

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

joe at the bar was exceptional...location was key..they got us an early check in as requested.

they even gave us an early check in which was great

upgraded our room so we each had our own bed; which is a godsend when you have 2 bickering kids who have been

absolutely a fantastic experience. from the check in to the late check out perfect

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

did not like the behavior of the room service employee, and there are not many facilities services, as well as

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular

also they have now added a spa - great reason to come back

location great bar restaurant great

then after our second day nobody cleaned our room or took dirty laundry

there were no laundry bags for dirty laundry

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

there is a pool, hot tub, guest laundry and workout room on the bottom floor

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

that we didn t like although it would be nice if they had a laundry facility in the premise

wasn't a map/list of locations in the room; we didn't know where the pool, gym, or any extras were located

breakfast was great. well prepared and presented

the wifi was very slow and to pay an extra for having the speed is not appropriate

we didn't have breakfast at the property

housekeeping left dirty laundry throughout the hallway til 8ish

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down

couple of small items to note - the wifi isn't very good, had problems even connecting to it

i had to leave early and was not able to have breakfast - next time.

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

the staff is great and also love the bar and food

great valet service and bar and food was amazing as well

didn t enjoy the room service option

no gym, empty downtown, not the hotels fault, though it felt soulless

rooms are small, but what they lack in space they make up for with class and character

lack of room service and property needs upgrades

we loved the fireplace in our room, it was a special added touch

the complimentary breakfast was enjoyable and had many choices

breakfast was excellent

breakfast was full and fresh with the nicest kitchen lady

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

my sister left after helping me unload my kids and luggage and then left

it was so good that i sent compliments to the kitchen

staff, location, breakfast, gym and cleanliness of hotel was great.

the lobby and gym are nice

gym is outdated. breakfast is terrible, restaurant is mediocre.

how pet friendly this hotel is

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

there was a pet stain on the floor and the bathroom was not so clean

a lot of nice venues in hotel. gym was great. great location.

the king suite was way better then expected , room service was worth every dime .

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

vault bar not open on sunday

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

staff was friendly, especially the tech guy who came up to help us sort out the wifi issue

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

responsive room service and towel

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

not a place for families with kids

hotel was very clean, beds were exceptionally comfortable and the breakfast and your shuttle service a plus

towels had an over bearing smell of a maple syrup not a laundry soap smell

my room wasn't ideal, 115, near employee break room, and laundry

no quarters for on site laundry

room service is non existent

the hot tub wasn't working and the pool a bit cold but otherwise, everything was terrific.

laundry on site

gym was clean and breakfast was very good

also pool and gym were both down

the pool is currently closed but the gym is open 24 hours

pool needs to be opened, fire pit was not on.

we had to go to the linen/ laundry room to get extra towels

the staff members are friendly, the room is comfortable and quiet and the wifi works well

wifi did not work most of the stay

wifi was slow and unreliable for a business traveler

among several guests who had to heat them in the microwave after they had just come out of the kitchen

i like that we can open the window for fresh air. also like the laundry facilities.

came for the kids to swim always too crowded

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

breakfast bar attendant

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

lots of pet hair on the floor

very nice rooms . staff friendly and enjoyed the breakfast .

t do breakfast just the thought of having to walk or drive to main lobby if there was some type of

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

eyes burning and some kids in out group broke out in rashes

plenty of parking

clean. convenient. friendly. awesome free breakfast!

laundry room

near cleveland hospital. laundry services

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the self service laundry was great and the shuttles to and from the hospital was great as well.

close to the hospital and laundry facility on site

wifi is not really free and is not easy to get on. a lot of lobby noise in the living room area.

staff was great. managers reception and breakfast was out of his world.

breakfast is outstanding with good selection and food quality

love the manager special along with the breakfast

room service took there time bringing extra towels

the waiter in the breakfast buffet felt like he was rushing us

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

was clearly advertised as being with top golf

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has

convenient with laundry and gym room

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

room was very good and room service was excellent

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

room service was great when we arrived late at night and the room was set up great for my wife's

wish the free breakfast ran a little later

nothing working in hotel pool broke ice machine broke elevator not working

like the idea has inside pool with family allways enyoy it

parking on 4th of july no space for us terrible

close to highway nice breakfast nice beds

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

the room i received was not well vacuumed and old laundry baskets were

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

s no swimming pool or guess laundry area

room was right next to laundry on first floor and that woke me up at 7 a

they dont have a pool and don't say when breakfast start and ends

in the laundry room is filthy it needs to be thrown away and a new one brought in

the laundry doesn't work on either floor

extremely rundown ice machines not working no quarters for laundry etc. i could go on..

also the laundry facility was terribly messed up

laundry facility needs updated working facility

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

the gym was clean and well equipped

ditto the breakfast in another restaurant

breakfast bar is by far the best i have ever enjoyed during any of my many travels

access to cleveland clinic and ease of obtaining shuttle service as needed

they were very accommodating about late check out and anything we needed

was very clean, the staff was wonderful, and the shuttle was very convenient

it was very roomy. had an excellent breakfast and wonderful staff!

staff was screaming at kids using the f-word right at the entrance

that is had a bar and a pool

booked this place because it had a shuttle service, which was good because i am not from the area

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

the gym is missing a pull-

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

location .. amenities .. bed comfort .. early check in ..

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

coffee in the room, gym and pool available, free shuttle service breakfast available

my children and i love the gym was open 24 hours

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle and the friendliness of the staff.

had to ask more than once for items needed. staff not at the bar when needed.

comfortable room, 24 hour laundry room, 24 hours free drink

laundry machine and dryer only takes quarters so you need 10 quarters each to pay for the 2

comfortable and rooms are roomy, love the kitchen.

very spacious, kitchen was very nice

the one-bedroom and kitchen are very convenient for families