and we got stuck in a room by the hotels laundry room

who gave me coins for laundry was very friendly

wifi never worked (two different phones, two different pads)

couldn't use any of the facilities,, the gym, r anything

ample parking

no laundry. restaurant very expensive

kids running in hallway and stairwell making noise.

clean, ev charging

kids enjoyed the pool, staff was kind

room service, a restaurant and bar on the 2nd floor, breakfast was included, a gym, and a heated pool outside

laundry area was out of order

please consider kids who are lactose intolerant and want cereal

enjoy this hotel for many reasons such as friendly staff, free breakfast, and handicap accessible

the pool was small but perfect for young kids

small pool, so full of kids but not the property’s fault

i checked in my first night, the hotel was not full, yet the front desk person put me over the laundry room and

loved the convenience of laundry room on our same floor

gym was a little dirty with cups and bottles left everywhere

no pool

the indoor pool water needs to be heated higher than what it is it's way too cold

only available as promoted was self laundry

breakfast seemed very expensive to me for what i ordered - bagel with cream cheese and medium

good breakfast

pet room smelled like pet urine. breakfast was no longer served after 9am

not many towels to even start a weekend away, also the kids and riff raff that goes on out in the parking lot

no on-site laundry.

the staff for the breakfast were also absolutely wonderful

the room was spacious and comfortable with a good wifi connection

plus a pool for the kids or oyster bar for adults

that we eliminate room service, and they would contribute $5 a day to some charity

laundry service,, no room safe, no bar for food and drink in the evening, having to pay for water

everything that happens on the floor above, the smell in the rooms is not pleasant at all, the laundry room is

great front desk laundry. coff3e is too strong

breakfast was very good and really appreciated the appetizers on monday, tuesday and wednesday

pool, suites, breakfast, cool courtyard

there is a guest laundry room

manager was rude and parked his gas car in the electric vehicle parking spot

great front desk staff and great breakfast.

gym

i get a good nights rest i get a good breakfast and the staff is very helpful

laundry service was not available

my son had some clean wet clothes he wanted to dry but the laundry facilities were

the convenience of having a laundry room and a small gym is the icing on the cake.?

there was also a laundry, and a small pool and small exercise room

location to airport laundry on site free parking easy to find

free laundry full size refrigerator and small

the laundry room with free washers and dryers, tv , large folding table, and free coffee is wonderful

could have programmed laundry machines to operate with credit card rather than registration to app that was no

really like their common room with hot beverages and foods for sale (honor), laundry (free) and decently equipped

i really love that they have on site laundry and a nice gym to do a quick workout

when the door close , it was so loud keep waking us up whenever someone close their door , the laundry didna

it is very cleans - quiet. friendly staff and the breakfast is really good!!!

staff, trash in parking lot, pool closed , unreliable ac, no staff at desk when key card wasn t working, no

the gym and the pool

did not swim this time around because the pool chemicals were too strong in past years

i got overcharged on my debit card for my stay. no cable. laundry room dryers don't dry clothes

of the stay, complained everyday and someone came along but could not fix it as problem with wifi, upon checkout

not that i did not like but the breakfast ends too early

rooms were not very clean. floors and surfaces were sticky. wifi didn t work at all.

room was clean. great breakfast options. location was perfect for easy access to highway.

only issue i had was my room is next to the hotel laundry room so when they wash their stuff my whole room

has everything i needed within the rooms location including ice vending laundry and so on

we also were able to use the laundry service

i wish they had laundry service

the wifi was inconsistent.

no guest laundry?

no laundry facilities.

we liked that there was free parking and it was well lite

liked that breakfast came with our room

breakfast is great in morning

indoor pool was a big hit with the kids

wifi is ok, can be better

it had a leaving room and a complete kitchen

love the indoor pool here

hotel is not so far from boston downtown and we can use free parking lot

half of the laundry machines are out of order

the laundry room was occupied all night, and no one there to remove their clothes.

the room was amazing and comfortable, the kids loved the pool

and wifi worked well

breakfast was amazing. and the kids really enjoyed the pool. kitchen in room was well equipped.

this hotel offers laundry machine and dry machine. and it also offers an ice machine.

staff on reception friendly, laundry, roaring fire and shuttle. breakfast decent too.

laundry room available and washer use comes with detergent

wonderful staff, and a laundry facility!

being able to do laundry on site and buy water/snacks on site was a nice thing to have access to

has indoor heated pool, gym, laundry facilities

the location. that laundry was onsite and affordable.

they had laundry facilities

my kids loved the pool! complimentary breakfast was great!

pool/spa and bar not open.

dirty laundry left for hours by the lifts

got new sheets delivered in a dirty laundry basket

no complimentry breakfast, no laundry on site

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap

from jamaica was great tops 5 stars plus 5 more 10 stars same for paul security 5 stars sammy shuttle driver 5

right on the highway with more than enough parking

of parking on site

employee in the gym, was terrific and so helpful when my son and i went to play racquetball

see above re the guy manning the gym. check in was slow. coffee machine did not work.

me any information without being prompted (how late the kitchen was open, info about breakfast, wifi, etc) and

friendly staff, laundry facilities, great room with a kitchen and refrigerator.

laundry facilities were coin operated need up grade to debit or credit charge

the pool was a little small but the temperature was perfect, very relaxing

pool could have been bigger, given the number of rooms, the pool would definitely not accommodate

regarding the pet policy

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

no kettle or cups for morning tea... the laundry service was not working.

it has a laundry room

the wifi was slow and unusable at times, but the problem went away on its own.

room was nice. coffee bar had nice areas for seating

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

i used the gym while doing some laundry; i could see the washer and dryer timer while i pedaled the stationary

then during the night my sister hand wash her laundry im the tub, some how she forgot to shut the tub so it

quiet room; walking distance to andrew t-station (red); next to southbay shopping center; coin-op laundry

good breakfast! front desk was helpful! gym and laundry was great!

breakfast was awesome, room was very clean and location a plus

the floor in the kitchen was sticky

breakfast, pool

room was very clean i loved having a kitchen area and pull out couch

love the open lay out of the room and how the unit we stayed in had a kitchen

there was a guest laundry on our floor - i assume there was one on each floor

lovely view from room of the harbour. great helpful staff. indoor pool and self laundry.

i loved having laundry on my floor

clean had laundry facilities was within walking distance to the cruise port

laundry room is convenient, fast and easy to use

they had a laundry room option, where you could wash your clothes by your own

comfortable and clean rooms. has self-service laundry room.

every hotel should offer free wifi.. include it in the room charge?

the breakfast was warm and nice

gym was maintained

are great - bikes, parking, grill in the outside space, laundry etc

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

i could use the credit for my laundry bill, if allowed

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

very nice to have laundry facilities

i like the easy to use laundry room, to be honest.

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

dry cleaning ridiculous but laundry facilities are on site

i loved the location, the hotel facilities and access it gym, laundry and pool

clean and modern and laundry!!

the laundry room is closed

go through the front desk and then they lost the key so for 2 of the 5 days i could not exercise; laundry machine

it says kids eat free and you have to click on terms and conditions to find out there is a cost for

there was an issue with the wifi internet connection though

wifi would not work first night

no in-house laundry service

on top of that, the internet didn't work after new years, and they had no laundry available either

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

free 24/7 coffee. spacious room. early check in.

towels at pool ran out

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

moreover, they are pet friendly and have a park to walk them at, so next time we are bringing our dog

no laundry on site.

pool with lots of towels available, excellent gym, filtered water available near the ice machines, shower had

the pool area was large and clean, and hot tub was 104

jacuzzi is small and there were kids in it

location had food, bar, gym, pool, location to hang out, easy to get a

no laundry facility in the hotel.

no room service menu

the pool was great

i called to ask about early check in, since the website listed this as an option

3 ft deep that i couldn’t do laps in it, especially when there kids in it t as well

no ironing board or laundry facility!

from front desk to bell desk to housekeeping and room service

no microwave, no inside pool

love the choices of restaurants and room service was great

i'm an early riser so didn't bother me but something to think about if you have kids or are a light sleeper

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

no laundry service facility

it s a basic hotel with wifi in the room but no laundry or room service etc

ud83dude0a loved your gym but missed the tvs screens

no daily room service due to covid.

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

the breakfast is also something i will miss

breakfast was adequate and location was good center to everything

ice machine on our floor was not working and they were quick to grab us a bucket from the kitchen

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

walls very thin, we could hear the conversation, tv, and kids in the room next to us.

a kitchen and having the room divided into sort of 2 rooms

complimentary breakfast, good looks inside, calm, comfortable bed, cool in summer, air refresher, kitchen in

breakfast was served a bit too early, until 9 am

would have been nice to sleep in on our one night away in 2 years from kids

the bar was closed but wasn t the hotel fault due to covid 19

the decor and that you have the gym, office space/laptops accessible and bar area.

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

the gym on site is clean with nice equipment

the hotel prior to arrival to ask if our room would have a fridge as i needed to have one for kids

there was no room service, but that was understandable considering covid.

$27 breakfast

room service and the coffee was ala carte it should have come with the breakfast for 19

location, view, staff, accomadtion to early check in

laundry service is a bit pricey.

of facilities, storage and laundry

no onsite guest laundry just a very expensive laundry service pay per item

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

also there s a rooftop with food and drinks and a very decent and big gym

no complimentary water and no laundry machine. staff are not welcome

maybe a laundry would be good

that there was no laundry room.

laundry service was just a block from hotel

room service was on point

no plastic bag to use for dirty laundry

hallways seemed to always have bags of trash and laundry in them.

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

indoor pool water temp was very warm.

breakfast was delicious

no laundry service, restaurant check can't be charged to the room

we went for our honeymoon and they had decorated our room with rose petals,creating a very romantic atmosphere

just that the bar and restaurant next door were not open but still had an amazing stay.

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

get wifi in my room

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

the guest bar should be open with more hours. the television service should offer more channels.

our room has very large which was great with two teenage kids

helpful staff accommodating request for early check in.

believe i was charged for two extra items from mini bar that we didn t use, but didn t realize that until

the breakfast room service was prompt and delicious and cleaning service excellent

location, staff very helpful from front desk to concierge to bar and restaurant staff - could not do enough for

star hotels are very nice, but being a family with 2 young kids i felt like an alien there

loved the spacious room ( harbour view ) breakfast and quiet bar

excellent gym

the food options at the bar could have been better.

the gym was excellent, with top end cardio machines, and the ability to do a strong hiit program with

there's no free wifi, and the restaurant staff definitely need more training.

is a bar at second flour also is the check in place

laundry service, although there's a laundromat in walking distance

to having to remind the laundry being picked up 2- 3 times

the laundry service was really slow and expensive.

room service was great quick and a good

comfortable gym and great gym.

nothing to complain but it would be nice if there is laundry room.

ability to request additional items such as laundry detergent

no laundry service

expensive no laundry facilities

wish room service was available and there was an incident with not getting our laundry back on time so that led

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

it would be nice to have access to printer via wifi (to print boarding pass for example), and cookies or muffins

really child friendly with toys upon arrival and in the pool area

room service menu

clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great

no laundry

laundry room

it would be very helpful if there was a coin laundry

laundry service was not available. bed was small. wifi was not stable.

the wifi signal is not good in our room, but ok in the lobby.

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

no microwave or refrigerator in room and no laundryroom

the cleaning staff left their laundry and cleaning carts in the hallway overnight

the fitness room! i've never seen a hotel gym have so much equipment, it was amazing.

attached to the airport was amazing for an early morning flight with kids - also close to south

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

parking situation and excessive room service charges.

he was friendly and efficient and agreed to give us an early check-in and a late check out which worked well

corner room, kitchen, nice location in city

only room service

service at the bar was very friendly and good

location luxury gym

we were disappointed that this property did not have a pool or spa facilities.

the room service is excellent

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

they got us into our room earlier and waved the additional fee for early check in when they saw i was traveling

having a high quality restaurant onsite was a significant advantage, with young kids

breakfast, but i still prefer the european mix of buffet and a la carte menu

breakfast in breakfast lounge needs improvement

a bit of long waiting time for the breakfast on weekends.

the terrace bar was breathtaking with a great choice of drinks

beautiful hotel with an excellent pool, spa, and restaurants.

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

wish breakfast room service was available. nearby parking was very expensive.

there is no room service

ordered room service once and it was

the kids loved the snacks in the room

i wish there was a microwave, refrigerator & laundry service.

the hotel doesn t have some basic thing like microwave and laundry service

somehow we ve lost some items probably in the bed linnen laundry.

laundry service was meant to be same day

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

no proper laundry service, only service

good location close to everything, restaurants in walking distance, friendly staff, laundry

but they will charge 30 /day for wifi and facility cost

nice gym and beautiful pool if its open

although the corporate website claims laundry facilities, there are none

it could have laundry facility, like the club quarters in the loop - chicago, il

cq in a chicago has it's own guest laundry, unlike this one

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

website says free laundry is included , but they did not honor it

laundry was very starchy and was unable to use the washes in the shower due to the caps being

i wish there was self laundry service

we needed to do laundry and there were machines we could use

no complimentary wi-fi, laundry prices seemed exorbitant

the courtesy laundry room was very helpful

location, room, bed, staff, room service, restaurant, food, and housekeeping were all amazing

the health spa was wonderful

didn t collect my room service dishes when i asked, so they just sat there all night

bar was great, food and staff amazing

to detail: serving the room service coffee (low quality) with cold milk considering the coffee costs almost 15

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

liked that the hotel provided washers and dryers for self-service laundry

great location, fantastic guest laundry room, nice sized rooms.

the pool was small and it bit icky by end of night

the pool is significantly smaller than it appears in the pictures.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

had laundry done by outside service

breakfast was excellent know they were short staff in most depts but they did an exceptional job in

room service was quite pricy

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

the laundry room on the 24th floor was very useful

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

soaps, wish i had a little plastic laundry bag for dirty clothes

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

no laundry facilities

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

bit expensive hotel. wifi is good and fast, but had to pay some extra for that fast option.

the free wifi does not work on ios devices and windows 10 laptop

staff were exceptionally courteous and the oak kitchen/bar was smashing for food and drink

breakfast options were different

s beautiful to look at, the reception staff is exemplary, it s pet friendly for our dog and the location is

good wifi

wifi log in is difficult and unstable.

wifi was very intermittent and crashed frequently

the lobby, seating area, breakfast area, business spot, wifi and lounge with music in the evening was great

the bar was nice and quiet, some evenings had live music but wasn't overly loud

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

location laundry

no laundry service

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no room service

laundry bag in room

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

careful if sending any laundry as takes longer than they say

laundry service is good

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

great location, great room, lovely staff, loved the gym too.

the bar and restaurant staff were great.

were requested for immediately going out of the building, it was really scary time with the kids, till the

it was a bummer the pool wasn t open

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

it was nice having laundry facilities on the premise

breakfast being brought every day in the room was great

wifi wasn t very strong in our room but otherwise it was faultless