we also were able to use the laundry service

i wish they had laundry service

has everything i needed within the rooms location including ice vending laundry and so on

only issue i had was my room is next to the hotel laundry room so when they wash their stuff my whole room

we loved the balcony, location, pool, and fireplace

no laundry facilities.

no guest laundry?

a local place to stay, staff was friendly, good value for my money and breakfast was a bonus

needed a room for one night and check in late! great staff, clean rooms and hot breakfast.

plenty of parking

loved the convenience of laundry room on our same floor

i checked in my first night, the hotel was not full, yet the front desk person put me over the laundry room and

we did enjoy light fare in the bar area the night before

the swimming pool wasn't open.

great gym

no laundry. restaurant very expensive

kids running in hallway and stairwell making noise.

clean room, good wi-fi, free parking

the restaurant and bar area were closed on sunday & monday

room service on that weekend i stayed

who gave me coins for laundry was very friendly

and we got stuck in a room by the hotels laundry room

the complimentary breakfast was very good

breakfast was really great!

have stayed before.like the breakfast and the privacy!

quiet great laundry facility

variety breakfast, pool, laundry, shuttle to t, helpful front desk, next to boston bowl, clean room, free

being able to do laundry on site and buy water/snacks on site was a nice thing to have access to

this hotel offers laundry machine and dry machine. and it also offers an ice machine.

wonderful staff, and a laundry facility!

no on-site laundry.

the gym and pool

wifi and free hot buffet breakfast was great

i liked this hotel allowed us to bring our 2 dogs. it also had a nice gym with 24/7 access.

their wifi connection was disappointing

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap

dirty laundry left for hours by the lifts

no complimentry breakfast, no laundry on site

got new sheets delivered in a dirty laundry basket

i used their free shuttle to get into the downtown area to hook up with my tours

great front desk laundry. coff3e is too strong

laundry service,, no room safe, no bar for food and drink in the evening, having to pay for water

everything that happens on the floor above, the smell in the rooms is not pleasant at all, the laundry room is

wifi speed

dog friendly, nice clean room , delicious breakfast and friendly staff.

there is a guest laundry room

the breakfast was good. more than i expected. staff was excellent. rooms were clean.

breakfast was yummy and included warm options

like they decided to let me know by telling me i couldn t use the gym and telling me that i can t have any

of parking so happy to have breakfast it was delicious, different menu every am

the breakfast is nice! laundry and pool are also easy to access!

there was also a laundry, and a small pool and small exercise room

the convenience of having a laundry room and a small gym is the icing on the cake.?

laundry service was not available

my son had some clean wet clothes he wanted to dry but the laundry facilities were

i loved having laundry on my floor

there was a guest laundry on our floor - i assume there was one on each floor

self service laundry, very helpful

staff was very friendly and they laundry facilities on three different floors. very clean

lovely view from room of the harbour. great helpful staff. indoor pool and self laundry.

they had a laundry room option, where you could wash your clothes by your own

comfortable and clean rooms. has self-service laundry room.

gym facilities were excellent

s a nice big space for breakfast the pool number of people is really good the gym is excellent for training

the gym was clean and in excellent condition.

i really love that they have on site laundry and a nice gym to do a quick workout

the laundry facilities were wonderful

friendly staff, well-stocked 'shop' with honour system for purchases, no-cost laundry facilities, outstanding

really like their common room with hot beverages and foods for sale (honor), laundry (free) and decently equipped

some floors smell (the carpets), the laundry amenity didn't work the entire stay i was there and it'll stayed

had the eve meal and breakfast at the dinning room

when it is crowded with kids it is impossible to swim and keep warm

plus free airport shuttle

order room service and the meal i ordered didn t come with coffee or juice that was a first

gym could be improved. but otherwise very good.

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

breakfast was meh

no laundry facility in the hotel.

staff also was able to accommodate our request for early check in and late check out

staff, room, view, breakfast

staff was super friendly, the room service was excellent

i got bumped from my flight to paris very late at night

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

no microwave or refrigerator in room and no laundryroom

the cleaning staff left their laundry and cleaning carts in the hallway overnight

showers cold in gym

the service at check in and at eh bar was excellent

no laundry on site.

friendly kind staff pool great starbucks super

pool was clean and perfect for the kids

the location was a little further out walking around with kids. we had to uber a lot.

room service

they also had a laundry room that was great for travellers who were staying in boston for some time

i loved the location, the hotel facilities and access it gym, laundry and pool

i like the easy to use laundry room, to be honest.

dry cleaning ridiculous but laundry facilities are on site

bad sound insulation, only one charging port near the bed, no laundry pods sell in machine

no ironing board or laundry facility!

the rooms were spacious, impeccably clean, and beautifully designed, providing both comfort and elegance

room service was wonderful and needed. we had long days and didn't want to go to the restaurant.

check in and check out line, also the wifi and streaming apps did not work on the 22nd floor

and enjoy the music (there was a dj playing), have some drinks but the place was crowded with kids

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

i could use the credit for my laundry bill, if allowed

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

very nice to have laundry facilities

are great - bikes, parking, grill in the outside space, laundry etc

it has a laundry room

no kettle or cups for morning tea... the laundry service was not working.

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

the kids were very disappointed, as we had

there was good gym and swimming facilities and the location of the property was near boston downtown

i used the gym while doing some laundry; i could see the washer and dryer timer while i pedaled the stationary

good breakfast! front desk was helpful! gym and laundry was great!

please stock single load use drying sheets for personal laundry

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

helpful, kind and nice a large spacious room large bath good and varied breakfast free parking, laundry and pool

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

breakfast was a nice mix of hot and cold foods as well as a waffle station that was a hit amongst

the room was very spacious with a kitchen which we could however not use due to lack of time

wifi was super spotty, which was annoying

visa charges when debit card used, charges for unsecured wifi that were not disclosed and two amounts taken

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

no onsite guest laundry just a very expensive laundry service pay per item

of facilities, storage and laundry

laundry service is a bit pricey.

was so nice but the front desk lady was not very nice and when i asked several questions about early check in

the laundry service is convenient

proximity to the t station for the subway and there was a laundry room.

breakfast was my kids favorite! the beds were comfy.

call the hotel first upon arrival at the airport to then get an idea of where to join the hotel shuttle, which

bed was not quite as firm as i prefer no free weights and sparse equipment in gym

shuttle is convenience. having microwave, food from hotel shop, laundry machine

happened both times i went to use the laundry facilities so it was a minor

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

didn't use but customer laundry center and business center looked great

hotel with all facilities necessary including a self-service laundry

no laundry service facility

it s a basic hotel with wifi in the room but no laundry or room service etc

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

i didn't have breakfast there i wish i have but sorry i didn't

the hotel also provides breakfast. very good experience.

the room was great gym laundry close to beach shopping good foods

like doing bit if laundry after a long trip and having to battle housekeeping using guest laundry

the gym is clean and the laundry is installed, which may have been helpful during our stay.

the location for me new hotel liked gym laundry breakfast was good also

laundry facilities; ability to get food until 9

new with free laundry room

great amenities, free guest laundry facility with complimentary laundry soap

didn't know where the laundry was and sent me to the wrong floor twice

complimentary laundry service is a great feature and the hot breakfast was great

laundry service is a surprise

some residents couldn t do laundry

well appointed laundry room

they provide a shuttle and everything is clean

the kids loved the pool, i loved the shuttle service to the airport

the bar staff and front desk staff were very friendly and efficient

beautifiul hotel great location . kids liked saltwater pool and hot tub.

excellent location, harbour view from room. good food at restaurant. kids enjoyed pool.

it was perfect, location, room, gym facilities and view!

fitness center (pool) definitely not geared for children (but they did accommodate us well enough), city view

the spa was completely shut down

hallways seemed to always have bags of trash and laundry in them.

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

no plastic bag to use for dirty laundry

there were never enough towels for the pool, and the spa staff was reluctant to provide towels.

around the area were came back, took a quick swim and sat outside with a glass of wine while the kids played

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

it was nice having laundry facilities on the premise

laundry facilities a big bonus

we arrived very late but this was made very easy for us and instructions were excellent lovely breakfast, stunning

suite size accommodation which includes a full complementary breakfast and access to huge lounge, gym, and

great location, fantastic guest laundry room, nice sized rooms.

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

liked that the hotel provided washers and dryers for self-service laundry

the kids were disappointed and partially i chose the booking because of the pool for the kids

only had a shower not a bath tub, which was my fault for not asking, the pool was much smaller than expected

laundry facilities or services available

no laundry facilities. a lot of garbage on the streets in the neighborhood.

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

and the best gym i've ever seen in a hotel, loved it

having a high quality restaurant onsite was a significant advantage, with young kids

the bar was closed but wasn t the hotel fault due to covid 19

the decor and that you have the gym, office space/laptops accessible and bar area.

the gym on site is clean with nice equipment

the decor and that you have the gym, office space/laptops accessible and bar area.

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

superb friendly staff and the bar at night is gorgeous

breakfast not included in room price and quite expensive

the bar is amazingly great- service, food and drinks

the bar was a bit too old fashioned

great laundry facility's

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

clean, decent breakfast and staff were outstanding!

free wifi and parking too

was close to a playground for the kids and easy access to the silver line to get to all other forms of public

wifi was very intermittent and crashed frequently

good wifi

had nice bar and

the lobby, seating area, breakfast area, business spot, wifi and lounge with music in the evening was great

the bar was nice and quiet, some evenings had live music but wasn't overly loud

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

observation deck, free laundry

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

free diy laundry need to be mentioned

room with king size bed, swimming pool, laundry for guest, excellent wifi, good breakfast, free shuttle for the

laundry so easy to do there

liked the availability of free parking, the fitness center, the guest laundry, and the free shuttle to logan

loved the fact they have a guest laundry

convenient, laundry room needed to be cleaned

although the corporate website claims laundry facilities, there are none

cq in a chicago has it's own guest laundry, unlike this one

website says free laundry is included , but they did not honor it

no laundry facilities. small bathroom.

cleaners tend to block one of two elevators for moving laundry

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

no in-house laundry service

on top of that, the internet didn't work after new years, and they had no laundry available either

i booked a king room with a small kitchen

very friendly and helpful staff. nice room with microwave and refrigerator. coffee bar 24 hours!

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no laundry service

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

location laundry

the hotel has a nice contemporary feel and breakfast in the restaurant was good except for the coffee which

laundry service was just a block from hotel

that there was no laundry room.

no complimentary water and no laundry machine. staff are not welcome

maybe a laundry would be good

to bother to change it and with the later service hanged outside, we were awakened by room service

nothing to complain but it would be nice if there is laundry room.

expensive no laundry facilities

no laundry service

ability to request additional items such as laundry detergent

wish room service was available and there was an incident with not getting our laundry back on time so that led

had asked for early check in, not only was i accommodated , upgraded and even received complementary cocktails

we needed an early check in, and they were very accommodating

staff went way above and beyond to accommodate both an early check in and a late check out

stayed a bunch of times and i still feel like i don't know if we have access to a gym and how to get there

during covid most amenities are not available (restaurant, bar, room service, etc.).

laundry quick and efficient

feel that the restaurant and bar needs a little love

i did ask for a quiet room so i'm ok with that but i was right next to the gym so that door opened and closed

view from the room windows, the option of a fireplace, the friendly and very thoughtful staff, the amazing

wifi not working

laundry service was horrible

fantastic location. very helpful staff. super rooms and nice gym.

it was clean and they had a nice gym

we had a nightcap in the bar and the bartender was so busy

ev charging in garage next door

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

staff accommodated my request for an early check in and two beds

modern design. cable fly machine in gym.

gym is a bit of as afterthought. i didn't bother

the kids loved the snacks in the room

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

the free breakfast was delicious

nice sized indoor swimming pool, my kids enjoyed it

access to the blue line for the airport, but the hotel was also very prompt with shuttle van

the pool for kids

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

the bed was extremely comfortable, the room service was very attentive and polite.

breakfast was delicious, and michael, our server was great

the breakfast buffet is great but $27 is a bit steep.

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

room was small and dated and i had a room next to a pet friendly family

the shower was the size of a high school gym locker

but it was me, my husband, and our two kids in our room and we were honestly fine

the gym was small.

the room service is excellent

room service hours were unacceptable and may cause us to not stay at ritz any longer.

service at the bar was very friendly and good

during check in( booking took a payment but hotel had another information); mini bar was empty; room service

foyer bar closed sunday evening on a holiday weekend

are very friendly and there are a lot of extra services that are available free of charge (like early check in

the bar area was a nice place to hang out, there were many comfy chairs and tables where some people

a crowded loud nightclub at night with lots of young rude kids (underage

it isn't a good fit for families with small kids or more conservative people

the staff are very kind and accommodating and did manage to allow us an early check in

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

the gym is a joke

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail

great staff. clean. smelt nice. nice bar / gym area

much service for kids, no welcome drink for kids

to having to remind the laundry being picked up 2- 3 times

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

it was clean, spacious, and had a great gym!

spa services could have been better (e.g., hot tub, sauna, etc.)

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

need a bigger gym or access to bsc next door

no laundry service, restaurant check can't be charged to the room

restaurant and bar down stairs

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

my favorites: the location, the decor, the very friendly/helpful staff, included wifi & streaming/casting

so cute! very pet welcoming and accommodating. definitely will stay again

money for the laundry :(

they also have laundry facilities at reasonable

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

the beds were comfortable and it was great to have laundry facilities to do some washing

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

they added a bidet for us and always very quick with room service

location was excellent overlooking the park and close to the spa and pool

also enjoyed the bar area

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

staff was so friendly and great with my kids

the hotel doesn t have some basic thing like microwave and laundry service

were charged for laundry we didn t do

wish the hotel had a self laundry mat on site

laundry service was meant to be same day

i wish there was a microwave, refrigerator & laundry service.

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

room was right next to the gym so at 7am we were woken to people dropping heavy weights on the floor and our

nice gym, comfy room, super location

only thing i did not like was that it would not let me use the free wifi, i had no option but to purchase the

a jack hammering noise when any room uses hot water, no room service

i got overcharged on my debit card for my stay. no cable. laundry room dryers don't dry clothes

are very rude, hi doesn't know how to talk to customer, i spent 5 days in those rooms with my kids and my wife

parking was 20

gym was open, good breakfast

just wanted some vegan or vegetarian options without egg or meat for breakfast

clean rooms, great bathroom, good breakfast

easy check in late check out super comfortable great location polite staff

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it

silly me, thought the fireplace was real in the room

i wasn't expecting early check in - but was able to

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

if you re traveling with a pet, sure there is a pet deposit but with that you get a whole lot of goodies,

the nice big comfy bed. wifi was great and i liked that the rooms had some space in them.

that it had a guest laundry room

the lobby was pretty and they have a pool, gym, and laundry on the same level

nice swimming pool

werent able to use the pool & that's all my kids wanted to do was swim

the pet deposit was way to much.

no laundry service at the moment

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

no guest laundry

breakfast staff was excellent, they served our meal with a smile and the food was delicious

laundry: you need to pay for a load of wash ($2

the fitness room open 24hrs, the self service laundry room are plusses

clean, accommodating, pet friendly and free breakfast.

limited parking , bar and restaurant was closed

kitchen in the room.

staff - even the laundry team offered help

no self laundry facilities

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

gym was pointless (1 bike and tiny set of weights)

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

room service cooking soup that warmed my stomach

a bit of long waiting time for the breakfast on weekends.

facilities and room information access via wifi only

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

the gym facilities were exceptional. the staff is very attentive and helpful.

seven dollars to deliver food from the kitchen to my room

bonnie at the bar made our bar meal just great

great location, easy access to shopping & sites, public transit posh & comfy very pet friendly

location breakfast bar

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

decent room, decent location, laundry on location

laundry soap did not dissolve in washing machine

as a family of 5, i appreciate laundry areas for guest use (minimal additional

pool was nice but really for laps, not kids playing

no coffee maker in the room. no laundry bag.

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

love the location, cleanliness, beautifully and perfect breakfast!

room service was quick, easy and affordable.